Not so Cappy... Came to Pearl Kai Shopping Center and decided to give Baskin Robbins a peek since I was craving something cool and since it was Christmas Eve some shops were closed and parking was just wide open making it an easy stop. Walking in it was nice and empty with the exception of a couple folks enjoying their treat at one of the tables in the shop. I paced back and forth looking at the many variety of flavors many popular ones was empty making it even tougher to decide with what they had left and waited and waited for a staff which a lady finally came out and I asked about their "Cappy" item they have displayed on the counter and if it was a shake or smoothie but says it's like a Frappuccino dessert made with a coffee base was interesting and decided on one to which she asked what size and got a small. She got straight to making me one and once I got it was quite disappointed that it was basic as I noticed her scooping from vanilla though the other flavors you're able to get it in are classic, caramel praline, chocolate fudge, Oreo or what the display that I pointed out was "Peppermint Fudge Cappy"...$7.11 for a small and it was vanilla...meh! She honestly looked as if she really didn't want to be there and I just interrupted her moment of silence with the look of disgust as I myself just finished a 9hrs Christmas Eve work as well and missed on some places that I wanted to attend but it s what it is and to just acknowledge what flavor I'd like is not much to ask for though it was good and not trying to say the product wasn't good just was sad on Christmas Eve to have such disappointed service. read more

Ice cream ice cream who wants some ice cream? My daughter does when she eats all of her food and how perfect that it happened to be right next to our lunch spot today. Located in pearl Kai shopping center this was a nice Baskin Robbin's. Ambiance was clean and their ice cream always baskin on point. Service was good and they offer military discount at this and I believe every location ! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

We made the mistake coming here on the 31st...If you have the app there is a discount promo for every 31st of the month.. It was really crowded and had like 2 workers that I could see...They was overwhelmed but got their jobs done. This one is located within pearlkai stripmall along the walkway after "Ricardos" italian restaurant. Airconditioned with a few tables (To seat probably 12 people max) insides smells like sugar (as it should being an icecream place) ...There is an empty patio area directly outside IMO where they should add outdoor seating...The staff was overwhelmed and definetely not really welcoming but it is what it is...just for icecream we would comeback ...if its the 31st be warned but hey its icecream so its all good!! read more

CODY visited the Pearl Kai location CODY ordered scoop of World Class Chocolate CODY ice cream was tasty CODY counter person was friendly CODY dining area was clean CODY will return read more

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Baskin-Robbins can be hit or miss but so far so good with this location. Only thing is it's usually a bit warm which is odd for an ice cream shop but I've noticed it's common for Baskin-Robbins period. Also, been here more than once and noticed their beverage cooler is not cold so the beverages stored are just slightly colder than room temperature. Service has been good enough for me so far. It's usually the same young girl working no matter what day/time we come and she's always by herself. Not sure if there's anyone else in the back but I've seen her service just us and a full shop all by herself and she may not be the most outgoing but she's courteous and does her job without being rude. read more

Baskin-Robbins - Oreo Coffee Cold Brew and Jamoca Almond Fudge - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

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The service here is always a hit or miss we go due to the convenience.. also sometimes you get bigger scoops which is a plus but I will now pass on going here. Nobody was in the front when we first went inside so we left and came back.. Upon already eating, I found a long thick hair scooped into the ice cream which matches the employees hair. I wanted to throw up but we ate on the way to our next stop & I didn't finish it for obvious reasons... very disappointed! read more

Baskin-Robbins - HAIR SCOOPED INTO THE ICE CREAM - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Service at this location is horrible ONLY when you get that one girl with the salty face. Two workers, people in line and she's slllloooowly restocking mini spoons. Bought a cake and she didn't even ask if we wanted anything written on it. Sucks all the joy right out of that place. read more

Disrespectful and slow service Girl working threw pen and paper literally on the cake so that I can write what I want on the cake. She didn't even show me the writing after she frosted it on. I can tell why because this writing looks like a kindergartener did it. She just put it straight in the box. You can tell she's new because she didn't even know how to close the fricken box. read more

Baskin-Robbins - Horrible writing - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

If you haven't downloaded the BnR app, you need to. Rewards are great. Decided to redeem a free medium frozen drink reward. I usually just get ice cream but it was a warm day so I marched in and asked what qualified as a frozen drink. Server was very nice and took the time to explain it was smoothies and the Mangonado. I had to ask what the ingredients of a Mangonado were and he patiently explained Mango, chamoy, and Tajin. Sold! So I ordered my free medium Mangonado (a $7.99 value!) and loved every sip. The drink was nice and thick, the mango, was sweet, the chamoy added a nice touch of tart ands salty, and the Tajin took the drink over the top with a tiny bit of heat and its other flavors. The Tajin was nicely swirled through the drink and it made a beautiful red contrast to the bright orange/peach color of the mango. I savored every sip, and there was a lot is spa because the medium is a very good sized drink! Also love their 31% off ice cream on the 31st of the month. They even tell you the best deal is a triple scoop on these days. If you are like me and can't eat three scoops all at once, just take the rest home and put it in your freezer for the next day. I also love how they decorate the ice cream cakes where you can watch - it's a work of art and fun to watch the creation coming to life before your eyes. Servers at this location are also always friendly and patient, even when there are long lines on the 31st. BnR ice cream may not be as fancy or rich or unique in flavors as some of the craft ice cream shops but makes up with the large variety of flavors, with a rotating flavor of the month, and a great rewards program, so it's a nice change of pace from craft ice cream shops from time to time. read more

Baskin-Robbins - Mangonado! - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

I love taking my daughter for an ice cream treat. She loves her ice cream in a sugar cone but I prefer mine in a cup. Less calories lol As we entered, we were greeted by the nice guy behind the counter. I definitely liked that. I decided to get Reece's peanut butter ice cream with the pralines flavor in a cup. Pretty pricey for two scoops and two scoops on a waffle cone. It was worth the trip for ice cream. There's several tables inside the location. Parking spaces are located up front. Kind of limited. read more

Baskin-Robbins - Reece's and praline - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

1-16-23 We were asked to pick up a pre-ordered and Pre-paid birthday cake. Easy favor since it was on our way from our home to theirs. The cake was a pretty pink color. To me the wording seemed a bit tiny and squished together and looked like one letter was misspelled. Luckily no one else noticed. The ice cream cake held up on the ride there and was packed nicely in a sturdy unpeekable box. There was enough for all the immediate family guests. My habit, I ate the inside first, the Oreo ice cream and white cake, good tasting. I left the pink frosting on the cake, sworn chocolate frosting lover. When I saw the price I was surprised how high the cost has increased since I myself ordered one many years ago. All in all, a clever and pretty way to serve dessert with the ice cream and cake in one. Sparkler candle was used and spectacular to watch. read more

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Service was terrible. We didn't even end up being able to order due to worker ignoring and couldn't acknowledge that we were there & waiting patiently. Another family before us ended up leaving as well due to no acknowledgment. Employee was making an online order which is completely fine but all that needed to be said was "I'll be right with you". The cherry on top was after online order was finished, they went to their order coworker to look at a book and they looked back to see if we were still there waiting. We ended up leaving due to not feeling welcomed from the very beginning. read more

We enjoy going to all the Baskin-Robbin's we have been to. The most recent at Pearl Kai which had many flavors to choose from and a comfortable seating area. Our favorites flavors lately are the Nutty Coconut and the Pistachio Almond. Service was good at all of the locations. read more

I bring my kids here at least once a month for a treat after a week of school. My special needs son usually orders the same thing but this one worker always knows what he's gonna choose and always asks if he wants to try another ice cream. I like how after having so many customers this worker remembers my son. There's always a steady amount of customers when we come here. One thing I won't recommend is the Lava Collada drink it was kinda tarty and doesn't taste anything like a Pina Collada. read more

Okay, is it just me, or have the cups that hold the single scoop of ice cream gotten a lot smaller??? I literally have been coming to BR since I was a kid and now, I bring my own kids here. This last time we went in, all of us ordered a single scoop in a cup. The cup was a puny minuscule 4oz cup and the scoop was definitely NOT a generous one for paying about $5 for it. You would expect the scoop to be high and almost overflowing the sides of the small tiny cup for that price. That's my main beef here. I was done in 3 bites and left unsatisfied. I remember getting a single scoop before and it used to take me a while to sit and enjoy it and I felt satisfied afterwards. I paid over $15 for 3 single scoop cups and we were all done with this "toddler's portion" in about 3 minutes. I did, however, find the customer service pleasant. We were greeted and immediately offered samples. Friendly and efficient service. The ice cream we sampled was just meh. Flavors were not popping like I last remembered. I always go to the good ol' mint chocolate chip cause it never disappoints. The flavors I sampled (dragonfruit and mom's milk & cookies) just didn't do it for me. I think it's time to seek out more local businesses that sell ice cream and frequent here less (unless I need an ice cream cake) sadly. I just can't see spending that much for so little. read more

Baskin-Robbins - Scraping every last drop she can because it was gone too soon. - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

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If I was writing this review for the ice cream only it would be a five review as I luv luv luv every one of the 31 Flavors I have tried. Unfortunately, there's that thing called the human element which has repeatedly dinged the stars to around 2.75. A couple of examples you ask?? Okay, earlier this month I called on a Monday to order a cake for Wes' 20th birthday.....mint chocolate chip with chocolate cake, Happy 20th Wes. Simple enough. Got there Saturday morning at noon as advised but the cake wasn't ready.....really? No problem the associate whips out a naked cake with mint chocolate chips and proceeds to frost and decorate. Okay I'm now being patient and waited the ten minutes for her to finish and box the cake. Bought a couple of quarts of Rocky Road as most family members aren't fans of the birthday boy's favorite. It's all good. Cake home, dinner done so time for cake and ice cream. Omg, the cake said Happy Birthday West! Two weeks later I call on Wednesday because I have a haircut scheduled on Thursday and wanted to pick up ice cream on my way home. Ordered two quarts of Rocky Road (their RR is phenomenal), one Pralines and Cream and one Mint Chocolate Chip. Said no problem she'd make sure they were in the freezer. No problems she said. Okay, haircut done and I drive to Pearl Kai on my way home. Walked in and said I was picking up my order from yesterday. Oops, so sorry, no Rocky Road in pre-packed quarts but they'd be happy to hand pack two for $12.99 each, prepacked is $7.99 each but also we're out of Mint Chocolate Chip. I asked if they would check the freezer as I ordered the day before and was told they would be held. Nope, nada. Rather than be angry I turned around and walked out. There are other ice cream places but I do love the ice cream here. read more

This BR is located in the Pearl Kai Shopping Center on the Diamond Head side of the center parking lot. The interior appeared clean and there were tables available. We were promptly greeted upon entering. After perusing all the mouth watering ice cream flavors, we made our decision and placed our order. We saw only 1 employee during this visit and they were very quick in constructing our waffle cones. Contactless payment was available and worked like a charm. 1-start deducted for price. $13 for 2 waffle cones stings the ol' wallet. read more

Can't go wrong with a place that has 31 flavors of ice cream. Stopped by this location in the Pearl Kai shopping center just to satisfy our sweet tooth cravings. Guess what, they are back to giving out samples. So my cousin, fiancé, and I were sampling their latest flavors. They had one new flavor, Ube and Coconut swirl as well as a flavor of the month. We were having a blast sampling flavors again. The staff working that day were super friendly. They were happy to assist us and were quick to help others as another group came in for ice cream as well. I ended up ordering a medium milkshake of the Ube and Coconut Swirl. The flavor was more so on the coconut side, but it worked really well as a milkshake. I should have gotten a small as the medium was too much for me and became too sweet to finish. The person who did make my drink was really generous with the ice cream scoops. Overall service was great! read more

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We had littles, we were early, and so we decided on ice cream to pass the time. With COVID restrictions, this location allows for 5 customers at a time. We ordered 3 cups and hubs got the chocolate dipped cone, and when we ordered sprinkles for the kids, they were in for a treat because we were given a whole cup full of sprinkles for the two of them! There's no seating, so we ate at the car in the parking lot. That decision was a good one, as when we left, there were sprinkles all over the ground. Better on the ground than in the car! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

It's cream, nuff said. From service and location, what makes this place a little better than the other locations is I can actually eat here. We had 10 of us last time. Will be back read more

BK honestly won't ever disappoint if you're craving ice cream. I feel like it's everyone's childhood memory lol! The two ladies working were cheerful even with a somewhat large crowd on a Friday night and moved everyone quickly! Our favorites are Strawberry Cheesecake, pralines & cream, and Mint Chocolate Chip. Yum! read more

Baskin-Robbins - Ice cream cakes! - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Went here for a birthday scoop (you get a coupon if you sign up on the app or on the website with your email). They were friendly and efficient. My friend got a mango smoothie and my other friend got a Coke. There is lots of parking and seating inside! read more

STILL OPEN FOR TAKEOUT! lots of parking now with shelter in place and takeout only mandates you can still order all your favorites, just cant sit inside to enjoy. they even ask if you want a lid since they know you have to eat it elsewhere. only difference is that theres no sampling anymore. workers use gloves for sanitary purposes, and they put your receipt in a basket for you to grab so theres minimal contact. read more

Baskin-Robbins - Cherries jubilee & mint chip underneath - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

We paid over $60 and then tipped for mostly milk and a half melted ice cream!!! When we walked in it was very hot and there was a fan pushing to the doorway but it's only blowing hot air. I pointed out to my mom that the Ice cream in all 3 freezer sections had lots of flavors melting at more than just the top which means the freezers weren't working well. When my mom went to the worker to asked if something's broken she just said "no" and made a face then after 5 seconds said "just the AC but it's fine" and my parents and I all just looked at each other and carried on. We wanted to order egg nog for my brother as he wouldn't have really enjoyed any other flavors and when my mom and I asked them if they had anymore one girl said "don't know" so my mom asked if there's any more in the back and she said "ohi don't know...maybe?) and just stoood there staring at us. I tried to order an ice cream as a milkshake and I picked out a flavor that I'm sure tasted good but could hardly taste as it was so much milk and barely ice cream. We got my Nana's pistachio ice cream and it was legitimately half melted by the time we got back to the car which was parked right outside. So I got a small milkshake and it was so liquidy that it wasn't really cold just cool (ish). We I stared as the girl put it down and made a comment on how it's very liquidy and she just looked at me and turned away. We then ordered 4 more large milkshakes (2strawberry & 1PB&choc and I forgot my dads flavor) and all of them were very thin as well. We pointed out that it was the thinnest consistency out of all of them and that there wasn't much color anyways which shouldn't happen as chocolate and peanut butter are darker colors. We asked the girls if they can try to fix it and they said "well there's nothing else in the bin" and then she waited 15 seconds and said "we can just put more chocolate but no peanut butter" (mind you there's another ice cream flavor that was pretty full with pb&chocolate) so we just stood there and looked at them for a bit then just said "never mind" and she just said to swipe my card. I was gonna pay cash but because she was already ringing in as a credit card charge I got my card out and she just kept staring at us. We then just paid and left. Yes I still left them a tip because I'm not an a-hole. I've been going there for years and I mean YEARS and I've never once felt so uncomfortable and as someone with social anxiety I feel absolutely discouraged from last nights experience with those 2 young ladies. I never go out without a safe person and it was just a very bad experience. I hope management can see this and address the situation because for over $60 worth of things I'm very read more

Craved for a brownie sundae the guy was very helpful and friendly. Got my fix for tonight! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

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I bought an ice cream cake that was mislabeled as chocolate cake. It was a white cake and the birthday boy was very disappointed. I promptly contacted customer service and was assured that the franchise would reach out. I did not receive any contact from the local store and the national chain also stopped responding. Horrible customer service on both parts. If you're paying $40+, I'd hope you get what you pay for. read more

Baskin-Robbins - Does this look like a chocolate cake to you? I think not - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Great place to get ice cream, especially on the 31st! It is now $1.70 for one scoop of ice cream in a cup, sugar cone, or cake cone. Always get a cone because it is part of the price! The staff are pretty friendly. At times, their cash register doesn't work and it's hard when you want to pay with your gift card on their app. I would always confirm prior to them making your ice cream whether or not their machine works. Their ice cream selection is great and they always have all of their ice cream tins filled. I gave a 4 star review because the prices are expensive for such a small amount. read more

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I barely go to Baskin Robins, the ice cream is okay. It isn't special or as savory and creamy as other ice cream parlor. The inside is always out dated & the prices seem to slowly creep up. I got a Caramel Turtle ice cream & a Moms Makin cookies (flavor of the month). The flavor of the month was a 4/10, it tasted like butter with cookie dough. I don't think I would get it again. The Carmel selection was a 7/10 due to the large amount of Carmel. This ice cream was NO Sugar Added but with the high amount of caramel I'm sure the ice cream had more sugar or was equivalent to others. They do offer sherbet the, Sundaes, cakes and cookie sandwiches. It's a good solid choice just to curb an ice cream craving. read more

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I'll forever love Baskin Robbins for their ice cream, it's always the last minute changes or customer service that really makes the stars in my opinion go down. I came in today thinking it was dollar scoops and was told that didn't exist today I'm not to sure if it's just for this month or indefinitely, that on months with 31 days in it their not doing that anymore. So that was a bummer for me. On the other note I ended up getting the banana royal and to me the scoops were a bit smaller then what I usually get but overall ice cream was amazing so i didn't let that bother me. I guess next time I'll ask? But all in all it was great and I loved their hot fudge tonight. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Shontell from Baskin Robbins took my order for my two tier unicorn cake, I've had to cancel once and rescheduled and she remembered me and most of my order. She was very friendly and patient with me, I requested different colors and she did such a wonderful job with my cake order. 5 stars for overall experience! Thank you so much Shontell! **More compliments for Shontell!!*** Ordered a little cake for my friend's birthday and Shontell has once again worked her magic! Beautiful everything! And very friendly! I've ran into one rude guy who was probably the guy people were talking about in the other reviews but it don't matter, if I have a cake order I will call and ask for Shontell and request she does my cakes, I'll keep giving my business to this location because she's worth it. Thank you again Shontell! You're awesome all around! read more

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This is the most conveniently located Baskin Robbins for me. I've ordered numerous birthday ice cream cakes from here via online. I usually have good service. One cake I got for my grandma was lope sided (see photo) and another time the penmanship of the words of the cake were...less than expected. This Baskin Robbins is a franchise, so prices vary from other locations. This one being a little pricier than other locations. Parking is easy and free in the Pearl Kai shopping center. On my most recent visit here, I noticed they had new furniture/layout. It's seems cleaner and most spacious! read more

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Can't go wrong with ice cream and never experienced bad service yet. I got turned on to Cookie Monster ice cream sundae! Good craving treat! Hits the spot!! read more

I love dessert type food so after lunch at Cuu Long we decided to get some ice cream. This Baskin Robbins has flavors that I haven't seen at the other locations. So if you're looking for a specialty or seasonal flavor, they may have it here. This store was clean and the employee was helpful and fast. Ice cream was delicious! Only gripe is that the prices are getting crazy! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

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I had one of those "gotta have it" moments with ice cream. Being that I was too lazy to drive, I decided to do a quick and convenient Door Dash order with Baskin and Robbins located in the Pearl Kai Shopping Center. I ordered a Banana Royale which comes with two scoops of ice cream which I just learned, is that it is two KIDDIE scoops of ice cream, but they still charge you the adult price of $8.00 and some change. Also, my order did not have the whipped cream and cherry that was supposed to be included because B&R determined that if you order through Door Dash or Uber Eats, they will not include the whipped cream because it will melt. Hmmm, I guess the ice cream will stay frozen though... Wow, magical ice cream!!! SMH!!!! Seriously, for the price they charge and what you actually get is a rip-off. You're better off going to your local supermarket and purchasing a gallon of ice cream (whipped cream optional). read more

Cyndy's Bottom Line: It's all about the ice cream cake! I stopped in to order an ice cream cake for my niece. I was lucky to be assisted by Heidi. She walked me through the options for the ice cream flavor, cake and frosting. Excellent service from Heidi. read more

Baskin-Robbins - Chocolate dipped strawberries too. - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

The lady behind the counter was really friendly and patience while waiting for kiddies and I to pick our flavors. Much appreciated because she didn't rush us at all and even though the kiddies were going back and forth on the flavors and the toppings, she accommodated the kiddies sweet tooth. It was fun watching the kiddies enjoying their ice cream though I won't be since the kiddies made a mess on their clothes. :) will definitely be back for more to cool down during this summer. read more

Rude employees. They don't even acknowledge your presence. They just ask what flavor you want. Makes customers feel unwanted. Do better!

Baskin Robbins, you torture a lactose intolerant like me with your pralines and cream and green tea ice cream. I would also like to say that you also torture me with standing in line for a gazillion years to get a 31 cent scoop of ice cream. Really, how badly do you want to save a few bucks? Ok, I digress. This particular store is clean, at least has a few more seats than most of the BRs I have been too, and the workers actually smile. I was IMPRESSED mostly by the smiling part. I have been to many and most of the staff is grouchy, somewhat indifferent and/or unfriendly. This one was different, in of course a good way. Go get your ice cream fix here! 020/365 YELPtastic challenge...get that.... read more

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The quality of their birthday cakes are consistent and great. I liked the ease of ordering online, but I didn't like there was only one person working when I went to pick up. Also, if you are pressed for time, be aware that they wait for pick up to write your message on the cake. Not the quick stop you might think it is. read more

Baskin-Robbins - Ice cream cakes are delicious and consistent with the other locations - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Love this place! You can never go wrong with their ice cream! It's the place to be on a Saturday night! read more

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