The challenge of going into a chain store is always the service. I say most people know what they want when you go to any chain stores like basket robin. I just wanted to get an ice cream cake. The few times I've been here service is just meh. The positive side is their ice cream cakes and ice cream are good. My favorite is cookies and cream. Location is inside pearl Kai across from Pearlridge. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Got the kiddie scoop for the kids and I got the regular scoop. It hits the spot unless you're really hungry and need a lot of ice-cream. There isn't a big difference between the kiddie and regular scoop. read more

Baskin-Robbins - Kids scoop - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Clean atmosphere ,friendly service, great selection of ice cream. Love Christmas decorations...

I might be a little bias because I used to work at a Baskin Robbins when I was going to college but Baskin Robbins is one of my favorite ice cream shops! They have so many different flavors to try and they all have a nice, creamy texture. This Baskin Robbins is located in Pearl Kai Shopping Center. The service was good with friendly, patient workers. The restaurant was well-kept and neat. But most importantly, they had my favorite flavors available! I love Pralines n' Cream, America's Birthday Cake, Strawberry Cheesecake, and World Class Chocolate....which were all available at this location. It was so hard to choose which one I really wanted for the day but I'm glad I came here after lunch with a friend. read more

Baskin-Robbins - Pralines n' cream and America's birthday cake - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

I love this place and their employees.. But tonight, looks like they had a new employee there named ROY.. super rude! I ordered a single scoop in a regular cone but Requested for him to scoop small ice cream to the bottom of the cone so it's not empty there and give me a single scoop at the top and I will pay the extra. He says "No, bc Mint Choc Chip isn't soft serve.." -this is the first I've ever heard this reason & I understand but I said ILL PAY EXTRA.. and then I added, "Wow really? Even if I pay extra?" He said very rudely, "Like I said, this isn't soft serve." Smh. The other worker said she can do it bc she'll use a smaller scooper to fill the bottom.. My complaint is - don't work in customer service if u don't know how to deliver your words!!" Smh!! He was very rude!! Smh!! Look out for this guy, he not only rushes u when ur ordering, but his tone of voice is very unfriendly!! Smh!! read more

Great service from Ally on Oct 18! She helped me find a cake that had a good ice cream flavor with certain colors. I called the store after I got done with work, I forgot to place an order for my sons birthday and half she texted me photos of what she had in the store! She was sweet and patient! Same day picked up the cake for the night before, I ended up getting a 6" inch round cake. It was there when I went in the night before, so glad there was one available same day I picked up my cake! Obviously everyone loved it and everything went smoothly for the party! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

See all

I'll randomly come here to pick up a pint of freshly scooped mint chocolate chip ice cream. Today was the first time I went on the 31st to participate in the scoop deal. I kinda feel like the scoops are a little smaller then when I come every other time. Nothing special about this location, nothing special about any other location. They really need to update this place, it's looking a bit run down. read more

Baskin-Robbins - Double scoop of Mint CC. Looks a little small right? Ot is it just me? - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

This location is very close to home and when I'm craving their frozen cappuccinos it's super convenient to drive down to Pearl Kai. The most difficult part of coming here is the parking, but it's not the store's fault. Staff here is usually pleasant, but my orders are wrong most of the time. For example, today I ordered a mocha frozen cappuccino with jamocha almond fudge ice cream, whip cream and no cinnamon. I got a regular cappuccino with jamocha ice cream with cinnamon on top. I just wanted to get home to my dog who was waiting to go potty, so I didn't say anything, paid and left. Prices here have jumped too. I remember ordering ice cream cakes for $20. Today I saw a small Pokemon ice cream cake for $45! What the fudge! My medium size drink was $7 when it used to be $4. Times have changed! In short, parking sucks, double check your order before you leave the shop, and bring at least $20 for ice cream. read more

Still the best Ice Cream around. Who could argue? The flavors are on-point and varied, and the reliability factor gives me the homegrown "feel goods." The staff is friendly and hard-working, and I feel good after making the decision to go to Baskin Robins. Always will. read more

When it comes to creamy, reliable, stable, no-fuss ice cream, Baskin-Robbins is my go-to. While I did grow up eating more frozen yogurt than ice cream, once in a while, my family would take a trip out to the nearest Baskin-Robbins for dessert. Though I don't find too many BRs on O'ahu, I visited the ice creamery enough to discover a few tried and true favorites. Plus, I definitely had my share of Baskin whenever it was my cousin's birthday, because my auntie would always order a BR ice cream cake for him. I grew up with "Cookies 'N Cream" as my childhood favorite, but my line-up of favorite flavors at this place has since expanded. Here are several concoctions I would recommend if you're visiting Baskin-Robbin anytime in the near future: "Peanut Butter 'N Chocolate": This flavor has long reigned as my favorite from this ice creamery. I love it because it sports the perfect blend of chocolate and peanut butter, featuring the strong peanut butter flavor that I love. This decadent mix comprises rich chocolate ice cream laced with a chunky peanut butter ribbon. I know there are a lot of flavors to try at Baskin-Robbin, but I seldom deviate from this favorite of mine. It's really hard to find a peanut butter-and-chocolate ice cream flavor that tops this one. "Oreo Cookies 'N Cream": Before I discovered how amazing "Peanut Butter 'N Chocolate" was, this was my favorite flavor from Baskin-Robbins. This flavor ups the ante on traditional cookies 'n cream by infusing the creamy blend with numerous chunks of real Oreo cookies. "Pralines 'N Cream": This is my boyfriend's favorite flavor, and rightfully so. I always get a few bites of his, and that's enough to satisfy me (this is a good flavor; I just enjoy my "Peanut Butter 'N Chocolate" too much to order anything else). This creamy mix features vanilla ice cream studded with praline-coated pecan pieces interspersed with a sweet caramel ribbon. It's definitely a taste of the South in your mouth. "Made with Snickers": Though "Pralines 'N Cream" is my boyfriend's favorite flavor, "Made With Snickers" is a close second, and I definitely enjoy this flavor as well. This flavor embodies the Snickers candy bar at its finest. With a buttery, caramel ice cream base, a swirled caramel ribbon and chunks of Snickers candies, what's not to love? "Reese's Peanut Butter Cup": Though this peanut butter flavor is good, it doesn't feature as strong of a peanut butter-chocolate flavor as the "Peanut Butter 'N Chocolate." Still, if you love Reese's candies, this mix is sure to satisfy your sweet tooth. Sporting a vanilla ice cream base, this flavor goes from ordinary to extraordinary once chunks of Reese's Peanut Butter Cups are added to the mix. "Trick OREO Treat": This Halloween seasonal flavor is one of my favorites. It features vanilla ice cream packed with orange crème-filled OREOs, Baby Ruth and Butterfingers pieces. I love the extra crunch from all the candy pieces paired with the OREO cookie bits. "Fudge Brownie": I don't believe I've ever seen this flavor at my local Baskin-Robbin, but based on the website description, it sounds amazing. Consisting of chocolate fudge ice cream that's loaded with fudge brownie pieces and walnuts, this flavor truly sounds like a decadent delight. "Two-Scoop Sundae": When Baskin-Robbins is featuring its "BOGO" deal on these sundaes, that's definitely the time to go. You get a great deal and you or a friend can benefit from a free sundae! This sundae is also the way to go if you're trying to choose between two ice cream flavors -- the decision is simpler when you can get both! This sundae features two scoops of your favorite ice cream flavors topped with hot fudge, caramel or a strawberry topping; whipped cream; nuts and a cherry. If I'm getting this sundae, I order mine with hot fudge, no whipped cream and no cherry. And yes, I've had it in lieu of lunch before. "Brownie Sundae": This sweet treat is definitely designed for all you brownie lovers. This combo features a moist brownie topped with two of your favorite ice cream flavors, hot fudge, chopped almonds, whipped cream and a cherry. I've ordered this creation before with two scoops of "Peanut Butter 'N Chocolate" (without whipped cream and a cherry) and it was simply phenomenal. The brownie was chewy and fudgy--just the way I like them--and when paired with the chocolate peanut buttery goodness, it was heaven on earth. read more

Baskin-Robbins - Devouring a single scoop of "Cookies 'N Cream," one of my favorite flavors. - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

While the ice cream did not disappoint, unfortunately the price discrepancy did. I ordered two ice cream pizzas online for delivery. Online, they upcharge to a base price of $29.99 per pie. However, if you were to buy in person, they only cost $23.99 per pie. The six dollar per pie upcharge is rather frustrating, especially as the true price is still written on the side of the box. read more

Thank you Baskin Robbins for the free birthday ice cream cone. .so many yummy flavors to choose from. LOL family I did not choose vanilla this time! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

See all

I hate to give 2 stars but I've given this place few chances but I don't get the customer service I'm looking for when walking into a business. I personally like plain scooped ice cream over the "hype" rolled ice cream so most times I'll choose baskin Robin's over rolled ice cream shops but always disappointed with customer service at this location. I always go to this location since I live few mins away but everytime we walk in the employee or employees doesn't acknowledge us. Today though, two female employees were busy talking to each other instead of welcoming us. They didn't give us eye contact until I asked to sample a flavor. I wanted my scoop in the cone but she already pulled out the cup before I could say cone so whatever I just let it go. Last time, I spent $16 on a milk shake and ice cream. Don't get it the milkshakes are junk. McDonalds milkshakes are way better for a bigger cup and half the price. read more

After a session at Cuu Long Vietnamese restaurant, I was craving something sweet. After checking Yelp and discovered Baskin Robbins, I basically made a b-line here and managed to spend $5 on a two scoop messy indulgence that proved to be one of the best purchase of the day. I must've gained a good 2 lbs since eating at Baskins Robbin's, but that's alright. I'll burn it off sooner or later, I hope. This Baskin Robbin's was pretty empty when I got in. It was about 2pm and there was a line outside Cuu Long already. I guess I got in before the line started, otherwise, I would have been hungry and stuck in a line for a good hour before getting into the restaurant. With that in mind, Baskin Robbins is located in the strip mall Pearl Kai shopping center, directly across the street from the larger Pearl Ridge shopping center. This location, in particular, is very clean and well maintained, especially with the ones I have previously have been to. I had to think about what I wanted to get and this lady, who I assumed worked there was on break, sitting at a table, and she was asking me if I was ready or not to order. She was an older lady, but that kind of annoyed me. Eventually, I settled on the blueberry cheesecake, which was pretty much orgasmic. It was pretty much out of this world and I kind of wished I had more. I loved it so much, that I will need to get more eventually. The staff was nice and patient with me, which was a big plus. It was a good deal, since 1 scoop already was at $3, and 2 scoops was just under $5. So, I got the 2 scoop deal on a waffle cone. Let's just say that the Zblueberry cheese cake is probably a must have, although I would need to try it again just to be sure. The other scoop I had was just plain chocolate, just because I am a choco-holic. While I have a solid allegiance to Cold Stone Creamery, Baskin Robbins has a good repretoire of good flavors and concoctions that are good to try just once, just because I was pleasantly surprise, especially when I dug into the blueberry cheese cake. I am a fan. Yay blue berry cheese cake! B+ read more

Went here to get our daughter a ice cream cake for her birthday. Gave them the spelling of her name and they even spelt it wrong! Ok no problem, waited another 10 minutes for them to fix 1 letter. Please see the picture of the penmanship, horrible! Looks like a kindergartner just wrote on it. Disappointed in the type of workers here at this location! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Customer service at its worse! Wasn't aware that there was a max of 5 people, got scolded in the rudest way. "Only five only inside!" Um okay couldn't been any more rude? When we finally got inside there was NO "hi welcome" or "what can I get you?" They we're just leaning against the counter talking to each other. When I asked Cody (very rude employee) for a sample, in the most rude way you can say "no we don't do samples!" And walked away. He quickly helped the other customers who walked in after us! He was nice to them, quickly approached them and asked if they needed help. Cody was so unprofessional and rude. He basically made his coworker help us cause he didn't want to. read more

Baskin Robbins Pearl Kai is the perfect central location to enjoy your favorite flavor of ice cream. There is ample parking available, over a dozen seats to choose from, a kiddie table, and the freezers are always full. Even the tubs of ice cream smile from time to time! They do offer kiddie cups for children (and sinful dieters). In my personal opinion, this is the perfect place to cool down your palate after a steaming hot bowl of pho from nearby restaurant, Cuu Long. My friends and I have noticed that we're not the only ones who combine the two, hand in hand. Weekends, Friday nights especially, tend to have the friendliest staff. Two in particular, Allyson and Cy, are very down to earth people and always greet customers with a smile. Ally does a great job with cake decorating too! :) If you needed a "hand-packed" pint, quart, or half-gallon of your favorite ice cream, seek out Derrick. He does this neat trick where he overstuffs the container, then he slaps the cover on the heaping mound of ice cream, flips it all upside down, then he smashes it together with all his weight. That trick definitely deserves some gratuity. My favorite flavor of all time would be "Lucky Mint" but I wasn't able to snap a photo before I magically made it disappear. It's chocolate mint ice cream (not to be confused with mint chocolate chip) with green bits of something yummy, and crispy cookie bits. It's even nicknamed, "mint chocolate chip's evil twin". :) If you ever see it, try it. I buy it by the half-gallon cause it goes fast! If you haven't checked this location out, you should. Even if you're on a diet, two words, "Kiddie. Cup.". :) Mango fruit blast smoothie is a winner too! And remember, "Tipping is not a city in China". ;) read more

Baskin-Robbins - "Winter White Chocolate" White chocolate ice cream with chocolate covered cherry pieces and cherry ribbon stuff. :) - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Do not recommend for cakes. I ordered a "6" Tall Piñata" cake for my daughter's birthday. I expected a cake that was around 6 inches tall and I don't see how anyone could possibly interpret that height description any other way. The cake I received wasn't even 4 inches tall. I called to see if there was some mistake and they insisted that "this is how the cakes are made" This is blatant false advertising. I drastically overpaid for a 4" tall cake. See pictures for evidence. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

See all

We arrived at the Basking Robins at 10:01 pm - one minute past the closing time. The employee, Hana had every right to turn us away, but she welcomed us into the store. She was patient as we were selecting our ice cream. And she was soooo nice! I would give this store three stars for serving ice cream that is not fresh, but the service made up for the deficiency in ice cream. I guess, I can't really blame Baskin Robins for serving ice cream that was not freshly made. They don't really have a choice in that matter. Other than that, the store was very clean, and very inviting. Kudos go to the employee Hana. Hana is awesome. Good job. read more

Baskin-Robbins - How many food coloring a are in this picture? - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Friendly staff, always got the flavors I want. I usually order my sons cake from here and it's great. Yes it is pricey but can't go wrong with ice cream! This is the closest location to my house so were always at this location. They're always friendly and fast service. They always offer if we want to taste a flavor. read more

I found out about the $1.31 scoop deal from the Yelp events, so thanks to the Yelp community for keeping me informed! I didn't even know that there was a Baskin Robbins shop at this location, but I happened to be in the area after dinner, so it was a convenient walk to the shop. Even though there was a fairly steady stream of customers due to the sales on scoops, the employees did a great job of getting everyone their ice cream in a timely manner and checking them out at the register. Overall, the location was clean and organized. All of the ice cream flavors were clearly labeled and a large TV screen scrolled through images of promotions and the flavor of the month. Although I personally prefer the local froyo shops to Baskin Robbins, I'll definitely be back for the next $1.31 scoop day and I will probably stop by every once in a while when I'm looking for some ice cream. There are lots of other restaurants and business in the mall area that I have yet to explore, so it seems like it will be a convenient location when I happen to be in the area anyway. Since they have very generous hours--open until at least 10 PM, even on Sunday!-- I may find myself swinging by when other options are closed, too. read more

6.26.13. As a longtime fan of TCBY yogurt cakes I have to admit I was a bit skeptical about how I would like the Baskin Robin ice cream cakes... I have passed by this BR location SO many times & I would have forgotten about it unless my Mom hadn't pointed it out. It was upon her suggestion that we celebrate my birthday with an ice cream cake--plus they had a cute bunny one online that my Mom knew I would love! We went in to order the cake; there is a catalog of choices in the front but if you don't see it in there don't hesitate to ask about other designs that are depicted online!! This was the case in our situation...there was no bunny cake in the catalog?! Thankfully the lady who helped us was very patient & accommodating! After explaining what we saw online she said, she what she could do; took down the details (e.g., color, ice cream flavor) and set a date for pick up. When we returned to pick up the product...it was exactly what we had seen online!! FYI you pay when you pick up; it came out to about $26 (~$22 for the roll cake; $2-3 design fee). ...overall I LOVED my birthday cake!! Delish, adorable AND great customer service--BR helped to make this "milestone" birthday fabulous! :) Yelp 365 Challenge: #176/365 read more

Baskin-Robbins - Bunny roll cake! - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

See all

Baskin Robbins is my favorite! I gave it a 3 star cause it is very very pricey! When I order I order ..... I order 3 ice cream shakes and this is like $30 Two scoop ice cream ! And take home pints! There is no discount! The Kam Baskin provides excellent service! The Mililani Baskin provides great service! read more

BR YOU HAVE REDEEMED YOURSELVES! Our experience tonight was awesome! We came with the family and the service was on point. she greeted us and let the kids sample different ice cream flavors (they should've just got full on those they had so many) Also, portions of the ice cream scoop were generous and not stingy/small. We were able to sit as a family and she supplied us with napkins and water cups even when we didn't ask. it showed she was paying attention and her extra care was very much appreciated thanks BR! read more

See all

Great service! Great ice cream! Ample parking & convenient location. We had waffles cones with cookies & cream, world class chocolate. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Who does not want ice cream from Baskin Robbins! Love the Praines 'n Cream! Awesome staff specially Kelly who is always smiling and with great customer service love this place! read more

Horrible customer service at this location. I was next in line and the worker helped people who walked in after me.

So so happy we came here. Been craving something sweet for the last few days and this finally has satisfied that! The workers here are always so cheerful and nice! Tonight the waffle cone was free with purchase!! Looking forward to the 31st this month and getting $1.31 scoops! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Baskin-Robbins has always been one of my favorite ice cream places growing up, stopping in after school to get free samples, everyday lol why not carry on the tradition with my daughter. We made a stop at another place then came here, couldn't resist. It wasn't crowded at all, just a couple sitting down for ice cream, our server was nice, she let my daughter sample some ice cream before she picked, very nice. The place was very clean and quiet so we sat down so she can enjoy her ice cream, besides it being a little cold, but what do you expect, it's an ice cream place, I loved coming here and will be back read more

See all

I love ice cream and enjoy Baskin Robbins on occasion. The location I would say is ok. Like most of the Baskin Robbins, the location here specifically at the Pearl Kai Shopping Center is I think ok. The last time I came over here I was craving green tea flavor but they did not have it so that was a small kine buzz kill. So the next best flavor for me was mint chocolate chip. I think the prices for the ice cream at Baskin Robbins overall is a bit price for either the cone or cup but it is what it is. The staff and customer service is ok. They have a decent amount of table and chairs but could get busy during weekday nights or even weekend nights. The location is right next to many of the surrounding restaurants around the area like the vietnamese restuarant, ramen place, and Blazin Steaks around there. read more

I ordered a root beer float. It cost over $10. All the girl did is put a few scoops of ice cream in the cup and then poured root beer on top, which she spilled. That's it. And it cost OVER $10. Yes m convinced she was supposed to use the machine to soften the ice cream or something to account for this price point? Idk but I walked out looking like wtf just happened here to my wallet? I could have got a pint and the bottle of soda for the same $$ and made like 5 of these haha read more

There are many locations all over this tiny island of baskin robins!! On a really hot day, a small treat like a really good tasting scoop of ice cream can brighten up the day!! They make this one flavor that is my all time favorite and no other ice cream places makes it. It is called " world class chocolate" and to me it is just that!! World class!! I have never been into a baskin robins and had a bad experience and I love their ice cream. If you have never been to a baskin robins, give it a try!! read more

See all

Shame on you! We ordered a birthday cake on 11/13/2015. We said we would pick it up on 11/14/2015 at 5pm. When we arrived, only the cake was made. No writtings or decorations. Had one guy behind the counter who was obviously stressed out. Had people waiting all over the place. We seen some give up and leave. When it was our turn, we pointed out that it was missing the greetings He now had to go prep to put on the writtings, more customers stared us down for holding up the line. Now because of the way the frosting was applied, there was hardly enough room to write anything. After he was done... Now there was no place to put the decorations or the candles. Told my wife she should have taken a picture of it. No time she said, we already late. Only one guy on a Saturday evening? Cake not ready, and we ordered way in advance of the requested time frame. Customers leaving? Lost sales there. No greeting, no room to write the greetings. No room for the decorations? But it was a pretty cake... I don't know what was going on. But for a guy to be working alone with all those customers. I think he did okay. He didn't blow up at anybody. Even with my wife yacking at him, and customers giving stink eye. Some were even verbally loudly about the long wait. read more

I normally come here frequently and have had no problem. there's a worker with braids and gauges and when we first walked in we weren't greeted because he was on his phone. still wasn't helped for about 5 minutes. when he did come up to ya he didn't say anything, just looked at me. so I ordered. I asked for a shake and he walked away and started throwing things around as if he was upset that I ordered that. then when he came back, my friend ordered a different shake and this time he got even more upset. he shook his head as he walked away. when we got our drinks, they weren't even filled and I paid almost 20 buck for shakes that weren't filled all the way up. literally the only words he said to me was the price. I understand he might be having a bad day but if you're working in customer service, don't make a person feel like crap. read more

Baskin-Robbins - Oreo shake - Ice Cream & Frozen Yogurt Near Me - Aiea, Hawaii

Cheap icecream with lots of flavors, I'm downnnnnnn. Ice cream these days can get pretty expensive depending on where you go and what you order. My boyfriend calls me a minion (because not only do they like bananas but they also love icecream) so I'm basically obsessed with getting my icecream fix. I ALWAYS have room for icecream. Depending on what we order, for the two of us, we can usually stay between $5-$7 for two orders. At other places we've spent up to $5 a scoop so Baskin's is definitely easy and light on the wallet. There are a lot of flavors to choose from. Standard- vanilla, chocolate, cookies and cream, mint chip, etc. But they also have a bunch of others with all kinds of candy swirled into them. I personally like the oreo ones or the strawberry cheesecake. My bf usually gets a sundae with hot fudge. Even then it's not that expensive! Baskin won't satisfy your craving if you're looking for some fancy shmancy icecream served in a glass cup with a golden spoon. However, if you're just looking to satisfy that post-dinner-icecream-craving (on a budget), this will do the trick just fine. Also this location has lots of parking so that's definitely a plus! read more

Baskin-Robbins has great ice cream. We all know this and the Baskin-Robbins on Kam Highway is no exception. However, this Baskin-Robbins is located in a very busy shopping plaza across the street from the mall. Getting into the parking lot is a mess. Parking is a nightmare. And getting back onto Kam Highway in the right direction- don't even go there. Once inside this Baskin-Robbins, a loud whirring noise (screeching belt on a refrigerator?) and generally unclean atmosphere made this my first and last trip to this Baskin-Robbins. read more

I love Baskin Robbins ice cream. I also love the fact that they always have a new flavor of the month to try. My absolute favorite flavor here is mint chocolate chip. The mint isnt too strong and the chocolate shavings blend smoothly into the ice cream. They have ice cream cakes to grab and go too. Baskin Robbins tends to be the same for the most part. The workers here are very friendly and of course young. The only thing to gripe about was my experience today (4/29). Tonight was $.31 cent scoop night. Of course I was here early in line, third to be exact. I asked the worker how many scoops can we get and he said 3 maximum per person. Ok, that's reasonable. But when the man ahead of me in line ordered 3 cups with 3 scoops each, totaling 9 scoops, I was confused. I asked him and he thought it was only 3 too but the girl said he could get 2 more after i ordered his 1 cup with 3 scoops. Ok. When I ordered, I asked for 3 cups and she said 1 in each then? I asked her so how many scoops can we get. Again she told me 3. I said what about the gentleman before me. He Haf 9. She said she got confused and was sorry. How do you get confused when I asked her before the event started a couple minutes ago til now? Policy is policy and I'm not a glutton. But I thought that was bad on their part. Tell a customer one thing and do something different for another customer. Other than that my previous experiences here have been pleasant. They always have some cool deals so stop by and check it out. I still rated them 4/5 because most experiences had been good overall and their product is really what keeps me returning! ^_^*~ read more

See all

for many years, it has been a family tradition to get an ice cream cake from BR for anyone's birthday. now that we're all grown up and i'm the only kid left on the aina with my parents (my 3 siblings all live somewhere else :/), i still make it a tradition to buy my parents' an ice cream cake for their birthdays. the price for a small cake that serves about 5-7 people costs about $22. it's a bit pricey, but the quality of the cake has been consistently delicious for the many years my family and i have been coming to any of the BRs. the last visit i made to this location (located in Pearl Kai), their customer service was amazing. as i was browsing through their freezer for the perfect cake for my mom, the worker came up to me and helped me decide...on the size, flavor of the ice cream and the cake, and decoration on the cake. i didn't catch her name but she was very friendly and i loved how she wrote "happy birthday mom" on the cake. i don't really care for Pearl Kai shopping center because the parking lot can get crazy, especially during dinner time. but i came on a sunday towards 5pm time, and there was a lot of parking. thanks BR for allowing our family tradition to continue for many more years to come :) #17 out of 100 Yelp Reviews in 2015 read more

See all

EVERY SINGLE TIME we go to location #348415 we have the most UNFORTUNATE experience with cashier #4460 Richard. He has NO REASON to be giving us his ATTITUDE from hell... the store is EMPTY ther are NO OTHER customers and he STILL gives attitude and talk under his breath making sure it was just loud enough to hear. I can see if it was busy then M-A-Y-B-E....BUT he does this EVERYTIME. I thought it would be hes jus having a bad day.... or it was busy earlier... so the first couple times we let it go. This time was ENOUGH!! He does NOT need to bring his entitled QUEEN attitude to work thinking the customer will not say anything!! Leave the poor attitude at the time clock!! Give Richard some customer service classes... or if he is tired of his job... habe him find another one!!! STOP taking it out on customers!! read more

I stopped by here because I got suckered by the Baskin-Robbins' commercial featuring a cute snowman ice cream cake. Hana, who was working at the time, was very helpful and patient as she took my order for a customized snowman cake. Did you know you can choose any flavor ice cream to put in your cake? Hell yeah! Jamocha all the way. I only took off 1 star because they did not use the colors I requested when decorating my snowman (of which I was given 2 choices), plus they wrote "Happy Birthday" on it instead of "Merry Christmas." Technically....Christmas *is* a birthday.... Anyways. Good and adorable snowman cake =) read more