Excellent customer service!! We stopped by for dinner and Nathan was the one who greeted us and took our order. He was really patient with us, and when I asked if they had coffee available, he ran over to the coffee machine and started brewing a pot. Keep in mind this is 7:45 at night and he was more than happy to get a pot brewed for us. I told him I didn't mind if they didn't have any, and said I can get a regular drink but he insisted it was okay. I ordered the classic Asiago club meal (small) and my husband got the double cheeseburger meal (large). The food didn't take long to make and came out nice and hot. My Asiago sandwich was absolutely delicious and my fries were perfectly seasoned! My coffee, cream and sugar was also brought to our table while we were eating. I will definitely come back when I'm in the area, and highly recommend this location to anyone who is wanting good food and excellent customer service. read more

Wendy's - Small fries - Fast Food Near Me - Pearl City, Hawaii

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We went to drive thru specifically ordered one spicy chicken sandwich meal large combo. Baconator sandwich on the side. The lady messed up the order and end up charging us $27!!!!!! Didn't even cross checked just telling us she didnt charge us correctly. We picked up the order and realized the lady charged all items individually. If they are going to place a drive thru staff it needs thorough training. And fries portions was ridiculous. And we had to end up going in to dispute the transaction. Refunded the difference. Made it extremely difficult and horrible service. read more

Wendy's - Large fries looks like from drive thru - Fast Food Near Me - Pearl City, Hawaii

Food-Great food. Service-Always friendly and fast service. Ambiance-clean, cold ac and friendly. read more

Wendy's - Crabby Patty - Fast Food Near Me - Pearl City, Hawaii

Hands down worst experience ever!!! No one greeted us and no one took our order. We waited at least 5 minutes and were completely ignored. We finally used Kiosk. The girl at counter pushed 2 cups forward and I asked if it was for my order; she did not speak at all. My husband picked up food and same response;nothing!! The food was sub par at best. Quality is way down at this location as well as customer service. Funny as we sat to eat , what looked like a manager greeted a couple walking in. Unbelievable!!! I would not recommend this Wendy's restaurant if you want good service !! read more

I should've reversed and chosen another close by eateries. Ordering took a long time thru the drive thru. I bad to use my personal flashlight to read the left side of the menu due to the light being out. Part of my order was going to take extra time and I was directed to park by the front door for my order. I watched the worker walking out with my order while looking at her phone. She gave me my order and continued to look at her phone. I was ready to leave, but realized tge bag felt a little light for what I ordered. My large chili with crackers was missing. So, i had to go into the store to request the rest of my order. I told the worker, maybe if she paid more attention to my order rather than her phone, it would've been done correctly. She said, she wasn't on her phone and that she was checking my order. I call b.s.. Check the order at the line and walk with purpose to the awaiting customer. No apologies, just excuses. Not a good experience. Canes is right across the street along with McDonalds. Do better. read more

We came in for a Frosty, but ended up getting two Biggie Bags instead. The combos are $9 each, except the Crispy Chicken which is $8. You get your choice of Bacon Double Stack, Crispy Chicken BLT, Double Stack, Crispy Chicken or Jr. Bacon Cheeseburger. Along with the sandwich comes 4 pc. Nuggets, Fries and a drink. I wanted the Pineapple Mango Lemonade which was $1 more. The Frosty didn't have an upcharge. The food was above average for the most part. The fries were actually crispy and came fresh out of the fryer. The Pineapple Mango Lemonade tasted great. The Bacon Double Stack was underwhelming. The sandwich was small and the two patties were so thin. The bacon was actually crispy though. It's a step up over the other fast food places. read more

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I usually don't come here unless I want to eat cheap. I come here to get the baconator fries which are so good. My favorite is the Dave's single hamburger with one beef patty combo with a diet Coke. Usually a place to go for fast food. Food is descent and convenient when you want something quick to eat. Parking out front and restrooms to use close to the entrance/exit if you need them.. read more

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I have never been to a Wendy's in my entire adult life but I heard they had good salads. I am a pescatarian so I was leery but I was told you can order without meat. I was shopping in the complex so decided to check it out. I ordered the Cobb salad without the chicken or bacon and I also ordered baked potato, plain. The cashier suggested I make it a meal and I could save a dollar. Helpful hint! The meal costed $11.51. The potato was cooked well but not sure if it's worth $5 alone. The salad was pretty tasty but again, not sure $9 esp without meat. My only ask would to have a vegetarian or fish burger. Otherwise there's ton's of parking and glad to say I have finally tried Wendy's read more

Wendy's - Plain Baked Potato - Fast Food Near Me - Pearl City, Hawaii

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Stopped by after work yesterday to order the apple pecan salad (fell in love with it a couple of weeks ago) for today's lunch. Was told they ran out and they'll have more at 8am. When I got there this morning, they said they weren't making/serving that til lunch at 10:30. I was disappointed and told them to get their story straight - I would've come back during lunch hour instead of on my way to work! Ordered some breakfast anyway and then the manager came to the window and said he'll make my salad and bring it out front. And refused to let me pay for it! He didn't have to do that. Superb customer service and guaranteed return business from me! Thank you! read more

Better French fries than McDonald's. I love their chili. Burgers have lots of flavor.

Free Breakfast in Pearl City, O'ahu, Hawaii... I have passed by this location of Wendy's every time I go to the Pearl City Walmart. It's on the left side of Kuala Street, across from the Self Storage building. There's a free parking lot and a drive-through option. Thanks to T-Mobile Tuesdays, customers can get a free Breakfast Sandwich with any purchase. The offer was going to expire soon, so, I made my way over before 10:30am. Service was very helpful. I had some challenges with the app. The cashier called the manager to the front. She was very patient (haha) and got me to download the offer and make a mobile order. I updated my credit card information, paid, and waited a short while. The spacious dining area was almost empty - just three other patrons were enjoying the air conditioning and peaceful environment. The Bacon, Egg, and Swiss Croissant was just right with the Apple Bites (trying to be healthy). The chopped apples were fresh and crisp! The sandwich held me over until lunch! read more

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This Wendy's seems to be going downhill.... Wendy's is pretty much the only fast food I get cause it's usually really good, but not lately. This was one of the first times that the fries were soggy and in tiny pieces. How could the worker even serve these?!? There were maybe 10 or less normal sized fries. They don't look as bad in the photo cause I air fried it to crisp them a little. Before I did it, it was super blonde and soggy. read more

Wendy's - Wtf.... One of the first times I've had soggy fries that were in crumbs. - Fast Food Near Me - Pearl City, Hawaii

Yes the Wendy's Chicken sandwhich is great. A large slice of crisp chicken with tomatoes and lettuce. Can't go wrong. Dine in area is clean and spacious. The service was excellent. Enjoy. read more

Wendy's - No dine in - Fast Food Near Me - Pearl City, Hawaii

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Haven't been to a Wendy's for a very long time. Was passing by this place and saw their Strawberry Frosty poster on the window stating "limited time only" so decided to get an afternoon snack since we already ate lunch. My go-to flavor is always chocolate so I ordered that for me and the strawberry for my husband. My chocolate frosty was good as usual from what I remembered. My husband let me try his...I liked it more than the chocolate! Will order this the next time. read more

Wendy's - Menu - Fast Food Near Me - Pearl City, Hawaii

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I went through the drive-thru. Service was very quick and the employee very courteous. I wanted to try the French Toast Sticks as I saw a commercial that stated it was "raising the bar." I am sorry to say that I cannot agree with the statement. It was nowhere near the competition. It was like slices of French toast cut into threes. Mind you, not evenly cut. They were soggy, too. As well as, the potato wedges. If not for the quick service and personable employee, I would have rated this visit a one star. read more

I drove there as their commercial said they have Chicken and other Biscuits for $1.00. When I was about to place my order, I asked them how much each one cost. It was over $3.00 EACH. The manager told me that those prices in the Commercial did not apply to their restaurant! I will NEVER GO THERE FOR ANYTHING AGAIN! Drove there from Pearl City for nothing!!!! read more

We went through the drive up window and purchased approximately $57.00 worth of food, I don't know the exact amount because I never received a receipt. My chicken ranch wrap had wilted black colored lettuce in it, my grandson's kids meal also didn't include his toy. I had gone to this Wendy's on July 9th also and experienced wilted black colored lettuce in my salad and once again no toy in the kid's meal, because we dined in I returned my salad and had to ask for the toy at the counter. Wendy's you gotta do better this is crazy, with prices going up and more competition you have to absolutely do better. We won't be coming here again, I'd rather save my money. read more

Wendy's - Wilted old lettuce from the chicken ranch wrap. - Fast Food Near Me - Pearl City, Hawaii

The Italian Mozzarella Classic sandwich is very good. You must eat it hot or it loses the tenderness and juiciness of the sandwich. It's very filling and worth the cost. This sandwich will not be around as a regular menu item. I suggest you give it a try before it's too late. It's about 1100 calories. read more

Wendy's - Italian Mozzarella Classic - Fast Food Near Me - Pearl City, Hawaii

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It really just depends on when you go lol sometimes it's really good for a fast food place and other times it's clear no one cares. But this is fast food so it is what it is I'm still going to come here. Wendy's nuggets are my fav I just ask for them to be fresh and the chilli was nicely made even though it's Just ground up burger that meat gives FLAVOR. ^.^ read more

Wendy's - Garlic fries - Fast Food Near Me - Pearl City, Hawaii

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Went with my family to Wendy's drive-thru during lunch. We noticed that the drive-thru worker did not give my credit card back. Upon noticing this when we got home I called immediately and they denied having my credit card. I asked to speak with a manager to see if they could watch the surveillance camera's to make sure that they gave it back to me. The workers gave me a hard time so I made a formal complaint to the Wendy's corporate office. My case was elevated and the GM contacted me and was able to review the footage and confirm that the employee did not give me back my credit card. That same day after the employee ended her shift my credit card was used 4 minutes later at Crumbl cookie across the street. I was diligent enough to lock my credit card to stop it from being used. I have also filed a police report and will pursue chargers against the individual(s) that attempted to steal and use my credit card. read more

Wendy's - Fast Food Near Me - Pearl City, Hawaii

Food is good, Wendy's is always a good option when you're craving some fast food, but the costumer service was bad, the lady that was taking our order was being rude, she was yelling through the speaker and she was trying to rush us when there was literally no cars behind us, they need to improve customer service. read more

1) I think the food is ALRIGHT. NO complaints there. 2) Ambiance is pretty good. 3) Area rather clean. 4) Prices/value: ok. 5) Taste - NO problem 6) Portion size - ok. 7) What I do have a problem with is POOR SERVICE and BAD ATTITUDE. WAHIAWA BRANCH, Rose (manager) should attend customer service workshops. I walked in happy, walked out EXTREMELY DISAPPOINTED AND DISGUSTED. No casher at counter, kiosk (apparently) not working right, people at p/u counter avoid you, and if a mistake was committed, NO APOLOGY. Put the order on the counter and WALK AWAY. REALLY MAKES YOU FEEL APPRECIATED. ??? read more

I blame myself for not stickin' to what I know about Wendy's. So last week while I was working at Hawaii Law Enforcement Federal Credit Union, it got late..........and I got hungry!!! (It was almost 3:00 PM), and Wendy's just so happens to be across the street from where I was working..... As I was leaving the credit union the "Bad Fran C." told me that I should stop by Wendy's to get a Vanilla Frosty, as it's one of Fran C.'s favorite things to eat at Wendy's. Then when Fran C. actually got to Wendy's, the "Good Fran C." whispered into my ear that I should try to eat something healthier than eating that Frosty, because it has all that sugar! Well the next thing ya know, the "Good Fran C." prevailed, and Fran C. ended up ordering a Grilled Chicken Sandwich Combo, which included a healthy grilled chicken sandwich (good), fries (bad), & a unsweetened ice tea (good). So what's up with da 3 stars???? Well, 1st of all..................I waited a long time to get my order. In fact after I had ordered my food, I stepped to the side to be considerate and make room for others due to social distancing, and as I waited a long time for my food order, even a lady who came after me asked me "what did I order?", because she noticed I was waiting for a long time. I told the lady I ordered a Grilled Chicken Sandwich, and made a joke to her by saying - "they probably have to catch da chicken in the back yard, so das why I gotta wait for them to make it!" Lol! At the end, this is what I got............. A dried up grilled chicken filet. Good thing the filet had some sauce on it, otherwise I would have a hard time choking down my sandwich. The fries were soggy, and the drink really hit the spot me, as I was very thirsty that afternoon! So what is the lesson I learned here??? Ummmmmmmmmmmm, don't deviate from your original plans, as I would have been happier if I had not listened to "Good Fran C."!!!! Buwahahahahaha! read more

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We ordered the son of baconator and it was so good. Although it cost a little more than what is advertised on tv, it was well worth it

Never usually post reviews for fast food chains but this Wendy's deserved it. We dined in with 5 kids and our food came out fast, and no issues with anything. The staff was superb constantly cleaning tables and being on top of It as there were many people eating in the dining room. The biggest thing for me though was how kind their manager was. I didn't get his name but he was so kind to the kids and gave cookies! Thank you! read more

4 Sept 2033 4:30pm If Dave were alive he'd start a new hamburger chain! I should have checked YELP before I went! Ordered a Bacon & Cheese Baked Potato, this pitiful looking thing is what I found in the bag when I got home! This is what I thought I was getting, and this is what I got! read more

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My husband and I got Wendy's for the first time in years. The Dave's doubles were cooked great. We also tried the saucy "chicken nuggets" they were also good. Could definitely use more sauce though. My only complaint was that our fries were not fresh. Other than that it was yummy read more

When you get tired of McDonald's breakfast thought I give Wendy's breakfast a shot,Ordered there Baconator breakfast Sandwich was pretty delicious $10.04 for there breakfast combo and instead of hashbrowns they have country home wedges fries which was delicious would I come back and try there breakfast again absolutely give them a try if you get sick of Micky D's.... read more

Wendy's - Country style potatoe wedges......... - Fast Food Near Me - Pearl City, Hawaii

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Service was very friendly and quick. Food was as we expected. Perfectly cooked and delicious. Venue was clean and seating was sufficient. Would be returning again. read more

We came here around 1pm on a friday and the drivethru was crazy...Off course Wendys (being one of only two fastfood places with dine in) was packed ! Surprised there were still open chairs. I commend the restaurant manager for really looking out for his customers safety. I brought to attention how slippery the area around the drink fountain was (there was already a wet floor warning cone) He immediately (himself) went out and remopped the whole area and put up alot more caution cones. Since there was a line (of at least 3 people) I had some time to observe and noticed he wasnt just sitting back delegating duties but he was doing all he could to make the operation work....I wish I got his name but he seemed to be maybe in his late 20s slender....Anyways good job and this Wendys is usually always on it read more

The worst Wendy's experience I've ever had. I usually love the breakfast at Wendy's, and look forward to it as we don't have one in town. The maple bacon chicken croissant was looked extremely overcooked, but not wasteful so I took a bite. Hands down the driest chicken I've had in my life. I went back and requested a new one, and was told no by the girl at the counter on 5/27 at 930am. She was rude for no reason when the chicken was clearly not up to Wendy's standard. I had to ask for a manager. He didn't hesitate to make a new one, but then waited about 5 minutes for a new one. No apologies from any staff member or the manager. They treated me like it was an inconvenience for them. DO NOT COME TO THIS LOCATION! read more

I went to the drive thru with my boyfriend Thursday 6/30 evening around let's say 7-800pm I ordered the classic chicken sandwich. Sandwich tasted a bit off but I ignored it and thought it was the pickles normally I don't eat sandwiches with pickles so I removed them myself. I left the sandwich to eat for later when I got home. So I ate the little bit left and went to bed. I felt extremely horrible couldnt stop going to restroom , had chills / fever went to the hospital and told me what I had was infectious gastroenteritis. This Wendy's use to be my favorite to go to since it is also so close to my house but after this event not anymore.. read more

What can I say. 2 times getting takeout from the drive through and both times the food was ice cold. On top of the rude cashier who didn't even offer me a receipt? Forget about this location already. I'll stick to the Waipio location. read more

We were in the Walmart area and wanted to get a quick bite for lunch. Decided on Wendy's. As soon as we walked in, we saw the long line! As I got a table, my husband went in line. He must have been in line to order for a good 15 minutes. He finally ordered and as he was walking back to our table, he was shaking his head. The food wait was just as long, but, hey, it's busy so it was okay... we heard everyone's names being called... then, I heard the manager call for Caren! Caren! Care ? Then I glanced at our receipt and the name on it was Caren! I told my husband, that's you! He was like wtf! Lol! Food was okay... The problem with this Wendy's is that there is only one cashier. Cashier got everyone's names wrong... the manager was just trying to get the orders out, didn't care how or when.... probably won't return... read more

The food is always decent but service can suck. This morning they only half filled our large coffee cups. We had to go back and they still left 2 inches unfilled. Coffee is cheap, what is the problem? We also paid full price it was part of a combo deal. read more

I stopped by here to have snack instead of lunch. (There was no time having lunch) Inside was very quiet because empty. I went to order at the counter. The old Filipino lady took my order. When I asked what kind of sauce for the chicken nuggets she answered very strong accent so I couldn't hear except bbq and honey mastered. Well, ok I choose honey mustard sauce for my checked nuggets. I was asked my name, I told her "MIE, M, I, E!", and she repeated M, Y,,, so I corrected no "Y", "I"! Well, there were drosophilas all over the place. Yikes! When I pour my soda, they were there, I picked ketchup and straw, they were there ..... Somebody's called (when I got inside they already finished their order) their meals were ready, and they picked them up. But other tray was still on the counter. I was worried "is that mine?!" and went to the counter, YES! THAT'S MINE!!!(hope drosophilas not on my food!" Actually, I wasn't called when my ordered was ready. And when I went to pick up my meal, no body at the counter. Horrible service(I did t get "thank you" words) and not clean place(drosophilas flew all of the place), so I don't want to come back here for a while. read more

Like to come here for breakfast when we are in pearl City early in the morning. Everything usually don't open up until ten am if you want to eat so Wendy's is it. They have good selections for breakfast here and love the baconator breakfast #7 combo here. They have thick seasoned fries which are yummy. I always get the #7 combo large size with a Diet Coke. My husband tried it to and he enjoyed his sandwich too. Recommend you try there breakfast combo and lunch combos are good too. They always ask you how many patties you want for your burger and they ask you if you want to add on a cookie for ninety nine cents. I tried the chocolate chip cookie once and it was really fresh and still warm. It was very delicious and I think I might have to order that again the next time we go here again. read more

I really don't mind Wendy's food at all because I think it's pretty decent. But the service inside is pretty darn horrible! At this location, this Wendy's is not very big, it's not the cleanest, but it can get very busy. They need to staff accordingly to lunch time traffic because lines should not be growing almost out the door,there should be more than one cashier at the front! Come on Wendy's! I walked out, I thought this was ridiculous and I was on time constraint and had a dog sitting in the car with my BF, not to say that the drive through line was long too! read more

Wendy's - 1115am and long line! Only 1 cashier!!! - Fast Food Near Me - Pearl City, Hawaii

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Last night we stopped to get the kids some food, spent about $60 (big family)! When we get to the house and began opening the food, 4 of 6 of the orders were incorrect. We ordered 3 Pretzel burger meals and a regular cheeseburger meal. None of the Pretzle burgers/ chicken were on the correct buns and the buns themselves were hard and unable to be eaten. The cheeseburger meal, DIDN'T EVEN HAVE A PATTY!!!! Thank goodness I got a double stack, I had to give it to my son for his burger. How can someone forget to put a WHOLE patty on a burger? ‍ I've given this Wendy's chance after chance. Between this, the cleanliness of the place (chewed gun stuck under the tables), and the roaches..... enough is enough! Edited to add: I attempted to call last night, but their phone gives a "we aren't answering due to it being peak time for calls" automated message....it was 8pm. Attempted to call again this morning @ 9:16... SAME MESSAGE!!!! read more

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Came here right when they opened and started taking my order and then no one came back on the speaker. Drove forward to the window and a lady just waved at me and proceeded to walk away. I didn't get to order anything I just waited at the window for another 5 minutes. read more