If you are looking for a shop that will be upfront, dependable, honest, and overall good people…read more.. this is your shop. I have struggled with dealerships and chain repair shops not being transparent and trying to take advantage of me. First time meeting the owner and staff I knew they were genuine and care about their work. They took the time to listen and care about my cars needs. To sum it up, great people, quality work, and fair

I had just moved to Auburn and needed brake work done on one of my vehicles; I asked one of the…read moreauto parts stores who they'd recommend. They said to try Xcelerated Auto and I did. And I could not be happier with Joe and Angel's attention to detail with everything from customer service to working on my car! Honest and true, they are my choice for all my auto needs! Don't run, drive to Xcelerated.

Fox has always been our go-to when buying a new vehicle. It's a little different now since Covid…read moreand chip shortages, etc., but the wait for the truck wasn't too long. Chris Dutton was very proffessional, knowledgeable and easy to work with. Kowals

I had my oil and filter changed on my 2021 Toyota Prius Prime on Tuesday Sept. 2nd at your…read moredealership. Afterword I went to Oswego and came home. On Friday I went to Waterloo to see the storm damage and came home. Today saturday I went out in my garage and oil was leaking on my garage floor under my car and running out my floor drain. I got my auto ramps out and drove my car up on them and took off the plate covering up the drain plug and oil filter and the drain plug was so loose the I twisted up tighter with my finger and got a 12 mm wrench to finish tightening it. If you have such incompetent mechanics that work there they should be fired. I will never have my car serviced there again and never buy a new car from such a piss poor dealership ever again.

This is how it's done!…read more Fox Subaru sales associate Sirena Tallman represents the best of the best. She gave my wife and me an experience shopping for a new Forester that may have finally erased 50 years' worth of bad car-buying experiences. Sirena is exceptionally knowledgeable about the vehicles she sells--their features, capabilities, and differences--and she explains everything clearly without ever being pushy or making you feel pressured or intimidated. Her confidence, flexibility, and genuinely friendly demeanor make the entire process feel less like negotiating with a car salesperson and more like working through a plan with a trusted friend. She listens, answers questions directly, and gives you the time and information you need to make your own decision. Sirena ought to be teaching classes on how true customer service is delivered. This is what buying a car should be like. Well done, Sirena--and well done, Fox Subaru!

I was in the market for a new car, and found that my Costco membership gave me a $1500 discount…read morefrom several different brand options. I wanted a sedan, with AWD, heated (and preferably cooled) seats. From comparing several options online I decided on the Subaru Legacy Touring XT. I test drove one, and that experience was great, without pressure or gimmick sales tactics. A few weeks later I went to go buy one, making an appointment ahead of time. The appointment was great. The loan application process was simple, I got a good rate through Toyota (the same dealership has both brands, and the Toyota rate was 1-2% better APR). This is where things started to get complex. I *hate* that almost all the vehicles on any lot are black, white, or gray. I wanted the top level trim (Touring XT) in blue, with a few additional options. The dealership was not expecting one in the next few months so they searched and found one at a dealership in Buffalo that was previously marked as sold, but the sale fell through. They were able to get it transferred for me, and added the additional accessories and options that it didn't already have. (It had most of my wish list already, but I wanted the factory fob-based remote start as well as the auto-dimming mirrors.) Once it was ready, they drove it to my house 22 miles away to drop it off. Because I work in accounting I noticed a very minor math error on the price, which they corrected and actually refunded a little bit extra. Multiple people from the dealership checked in with me at various steps in the process to find out if I had any questions or concerns. Out of curiosity, when I finalized the sale I looked online to find out how many other blue ones existed at any dealership in the USA, whether marked as sold or not. There were 7. So they managed to get me one of seven in the entire country, and bent over backwards to help me get the car to my liking. Because of timing, I needed to return a few weeks later to get the undercoat done, but I took the opportunity to try a nearby local restaurant. Since then I've had my regular maintenance done there, and each time they send a link to a video walkthrough of the items being inspected.

I wasn't even planning on buying a vehicle when I stopped to look at their inventory. Caine was so…read morerelaxed and laid back, no pressure at all. He listened and showed me the perfect match for me. Then he came in on his day off to finish the sale. Andy was amazing with the financing. The hardest part of the whole process was switching my insurance.(Ins. Co. Had technical difficulties). It was the fastest, smoothest car buying experience ai have had yet. Thank you Bidleman.

Associates in the service department were very friendly. My vehicle was tended to quickly and I was…read morepleasantly surprised that it was over $20 less than I was expecting because they had a coupon they used towards my service. I drive out there from just south of Syracuse because they had the best reviews out of all of the Ford dealerships service departments. The ones closest to me had horrible reviews. I will be returning.

Recently leased a new vehicle. Sales rep, Randy Pilot was great. Randy went to work valuing the…read morecar I was turning in, researched and provided me with all the opportunities for price reduction, including Military service. When the car arrived, the dealership quickly prepared the car and ultimately gave me the key fob. Randy spent additional time with me reviewing all the features to make my ride enjoyable.

Ashley was great to work with. I came in trying to help my parents find a vehicle and honestly they…read moreweren't even totally sure what they wanted yet, but she was so patient, down to earth, and easy to talk to through the entire process. She sat with me for sometime going over different options, answering questions, and never once made me feel rushed or pressured. On top of being knowledgeable, she had a great sense of humor and just made the whole experience feel comfortable instead of stressful. You can tell she genuinely enjoys helping people and actually listens to what you're looking for. Car shopping can be overwhelming, especially when helping parents on a fixed income, and Ashley handled everything with kindness, patience, and professionalism. Overall just a really great experience and I'd highly recommend working with her.

Saw a Honda CRV online, called to verify it was on the lot. They said it was. Drove out there…read morewithin 45 minutes for them to tell me it was sold the day before but they had another car for me, that cost more and not the color I would want. Wasted my time. Bought a Honda CRV at another dealership. Don't waste your time. They lie.

Very happy with the service department and Jeff St Germain. Very helpful, did a great job…read morecommunicating and get the job done as quick as possible, especially when other dealers couldn't. Thanks!

I am more than mad at the service department at this summit ford...my elderly parents bought a…read moreSilverado truck there and religiously had it serviced there with oil changes and everything. The only thing they look forward to all winter is camping. (They need the truck to pull their camper). Last spring, the truck started acting up, so they took it to summit. At first, it took them a month to get it in. They kept pushing them back. Then, once they did have it looked at, they proceeded to replace parts all summer long. They never did get it right, THOUSANDS of dollars later....my parents decided to take their truck to a local mechanic...he replaced some wires...the truck was finally fixed. What did summit do all summer?? Replace parts that didn't need replaced and take advantage of the elderly...I will NEVER trust these people...

They don't even deserve 1 star. The only reason this jackass has any stars is because people are…read moreforced to leave at least 1. Buyers beware! This guy sells cars that have been illegally modified. Here's what you can expect when dealing with the owner Mike when leaving an honest review warning others about his dishonest, and dangerous misleading's. This is a text message he personally sent me two days ago. Wow you piece of shit I just read your slander online and sent it to my attorney!!! It's not only libel but oral defamation of my whole family's character and I intend to pursue a civil case against you and your family TOMORROW! You are a pretentious asshole that wanted to drive an affordable Rover but didn't want to live with it being used!! I never had the vehicle back for any of those repairs that you talked of doing so it is SLANDER when you tell the public otherwise asshole!!! Good luck with this battle I promise you that you will lose! Nice coming from the owner of Lo Piccolo's hu. allow me to clarify here: I knew what I was getting into a used car, thus going to a "USED CAR DEALER" the car was for my daughter's 16th birthday. The Range had multiple problems from the get go, of which Mike fixed one of, even after I offered to pay for the other repairs. Mike straight up lied about the suspension when pointing out the fact that it didn't work in any of the 4wheel operations, of which he said they'd fix, but didn't, sighting that the previous owner had replaced the air shocks with spring ones. This was said three weeks after buying the car, and during the long period of them having the car in his shop. NOW, either Mike didn't know about the shock change, which makes you question his car purchasing prowess, or he did know and decided to be shady about, you decide, either way it makes you question his over all intentions. Piccolo's had a sign reading "we buy used cars", so I thought why not try to sell them back the Range they sold me Less than a year ago, and in better condition then when they sold it to me. Mike offered me half of what he sold it to me for, then backed out completely when finding out the check engine light was still on, of which cant be fixed due to some jerry rigging they did to the catalytic converter. Don't buy anything from this guy, you'll regret it!!

From the owner: LoPiccolo's Auto Group is a family owned and operated business specializing in the sales of one of…read morethe widest variety of southern quality pre-owned vehicles in central NY. The founder and General Manager Michael LoPiccolo has experienced every facet of the auto industry from detail and repair to General Management and Financial Analysis. The staff at LoPiccolo's Auto Group work diligently at maintaining Michael's genuine pursuit for Complete Customer Satisfaction by providing total awareness of his inventory's condition, and total awareness of available lending in the marketplace.

Upfront...not your typical dealership…read more They listen to my needs and my wants, worked with me to get to where I needed to be, did not attempt to blow smoke up my backside and were an overall pleasure to work with. Everyone from Alex (On Line Sales Mngr) to Kenny (Salesman) to Jason the Financial Mgr were upfront and honest with me. No pressured sales gimmicks. I have nothing negative to say about anyone I dealt with. From my initial online interest through the test drive, all the paperwork and then to taking ownership my experience was hassle free. My only complaint, is that during the State inspection process they discovered that the front ball joints needed to be replaced and that delayed me taking ownership by 2 days. Good that it was repaired prior to me takin...bad I had to wait 2days. I would recommend this dealership.

Absolute disaster masquerading as a dealership…read more If you enjoy having your time wasted, your intelligence insulted, and your wallet treated like a piñata, then Fox Jeep Chrysler Dodge Ram might be your dream destination. For anyone else with a functioning brain and a vehicle they care about, stay far away. They had my truck for four full days and managed to accomplish exactly nothing. No fixes. No progress. Just excuses. The highlight of this circus was being flat-out lied to by Mariah, who claimed their fuel filters had "water damage" and that she was saving me $400 by not installing them. That would have been generous... if it were true. It wasn't. It was fiction. Poorly written fiction. Then came the punchline: a quote of $5,000+ to fix an oil leak in my diesel engine. Five. Thousand. Dollars. For context, I'm getting the same exact job done for $1,500 at DW Diesel. Turns out honest diesel mechanics still exist. Just not here. They also ignored a very obvious bearing noise coming from one of my rims. Didn't fix it. Didn't explain it. Didn't even bother answering my questions about it. Apparently silence is part of their premium service package. To make things worse, Mariah's texts were rude, dismissive, and dripping with attitude. If customer service were a crime, this place would be doing hard time. This dealership used to be decent. Ever since Fox sold it to whoever's running this operation now, it's gone straight downhill. What's left is a service department built on inflated pricing, misused trust, and outright dishonesty. Do yourself a favor. Save your money, your time, and your sanity. Take your vehicle anywhere else. Literally anywhere. A random mechanic with a socket set and a conscience would be an upgrade. Fox Auburn's service department isn't just bad. It's a rip-off.

I ALWAYS check pricing and brands at the competition and always come back to Dunn Tire in Auburn…read more Not just for the price but more for the service. I have been buying tires for my 4 cars here for years. Also have sent many friends, neighbors, family members and customers here for all their tires. The crew they have at this store now does a great job and im not an easy guy to deal with. I am probably the fussiest guy they have ever dealt with. At the end of the day I leave there happy ! Scott, Drew and Mark all go over and above the call of duty to make sure I am 100% happy when I leave. I would NEVER consider Walmart or BJs as every time I have ever talked to them they seemed clueless and tires is NOT where I want to play a guessing game.. The guys at Dunn Tire in Auburn KNOW what I need and don't need ! Just left with 4 new tires on my wife's Escape....Thanks guys ! Chuck VC

I went to Dunn Tire in Auburn because I had a tire that was constantly deflating. I walked in…read morehoping for a simple replacement. What I got instead was one of the rudest, most unprofessional interactions I've ever had at a business. An employee, short, overweight, with tattooed arms and a ridiculous "viking" hairstyle, looked at my tire and said "I SeE tHaT" in the most condescending tone imaginable. I'm a grown man, I don't need to play ego games, so I let it go. Another employee quickly stepped in and shooed him off. But even as I left, the guy glared at me like he wanted to fight. Absolutely disgusting behavior. I ended up paying nearly $300 for what I thought was a new tire. A few weeks later, it started deflating again. At this point, I truly believe they didn't even replace it. Just pumped it full of Fix-a-Flat and sent me on my way. That kind of disrespect is unacceptable. My friends and family, they all know now to stay away from Dunn. Now I go to Mavis Discount Tire. Friendly staff, $125 for a real tire replacement, and not a single staff member acting like they're in a middle school turf war. If Dunn wants to know why they lose customers, this is it. And if you're thinking about going there? Don't. Go anywhere else. :)