Kens body shop fixed my truck and did a great job. Josh at the shop helped bigtime on making sure…read moreinsurance payed for it all. I had a little ptoblem at the end and they went the extra mile to make it right. I recommend this place.

My insurance company directed me towards Ken's after an accident, and I'm glad I followed their…read moresuggestion! They took me the day after the accident, and I had my car back almost a week earlier than predicted. Along the way, they kept me apprised of each update, from parts arrival to paint and detailing completion. When I picked the car back up, it looked like a brand new vehicle - not only was the damage fully repaired, but the car had been cleaned and detailed inside and out. I don't want to *have* to go back to a body shop, but if I ever do, Ken's is at the top of my list.

Excellent service from all staff. Went above and beyond expectations. Thank you guys! Stay safe.read more

Obviously it stinks having to write a review of a collision place, but I'll tell you what -- if you…read moredo wind up needing collision service for your car, go with these guys. Highly professional outfit, which can be rare for auto mechanics. Everything is computerized and organized, they interface with your insurance directly, and my car was done in a week, and at the exact time and date they told me -- a minor miracle for auto repair! They even washed my car and wiped down the inside! The office was clean and organized, the reception person was great at her job and was more than happy to help out understanding insurance stuff, and my car looks good as new. I also appreciated the info they gave me on how to care for the repaired areas, because I didn't know you couldn't get a regular drive thru car wash for 90 days after the work! 100% recommend.

The repair is literally better then the original. They work for you not the insurance company. They…read moreare nice, professional and love cars.

I went to Jeffrey's to have some work done on my car as I was recommended by a friend. Service was…read moregreat and the communication between them and myself was perfect as far a price and when my car was going to be ready. I can't wait to have an accident just do I can go back there, just kidding. I also sent another friend there who needed some body work and he said that they did a great job and he said it was a hands off approach for him and Jeffrey's took care of everything for him with the insurance company. Car was just like new when he picked it up.

Had my car towed here after being in car accident. They handled most of the paper work for other…read moreinsurance company to pay. Car rental came there to pick me up and I WAS THROUGHLY SATISFIED WITH REPAIR ON MY CAR. All the paint job matched beautifully and Justin and his Dad were very tolerant of me checking on progress etc

Good communication. Loaner vehicle available. Faster turnaround time than even just getting the…read moreestimate from the shop that my insurance company recommended. Great work quality. Prices seemed reasonable. Excellent value overall

Excellent experience!! Great customer service and collision repair. Very impressed with them and…read morethis is the best collision repair in Syracuse by far

I had an incredibly disappointing and suspicious experience with Northside Collision. My 2021 BMW…read moreX7 was sent here as part of a USAA claim, and the level of service was unacceptable. The front right side of the vehicle was damaged. First, after the vehicle sat at their shop for weeks, they admitted on December 23rd that they did not even have a technician available to work on my car and couldn't provide a start date because they hadn't even started disassembly. Second, the estimates provided by this shop were highly questionable. The estimate jumped from $20k to over $33k without any work being performed. Most concerning was that they included "damages" to tires and rims on the left side of my vehicle--a side that was never involved in the accident. When I sought a second opinion from a BMW certified shop, they confirmed that the "mechanical issues" (specifically a steering shaft replacement) Northside claimed were necessary were not supported by the test results. It felt as though this shop was working in tandem with the insurance company to inflate the estimate just enough to "total" the vehicle rather than repair it. Between the lack of staffing, the inconsistent communication from Marie, Christopher, the manager Nate, and the inaccurate damage reports, I would strongly caution anyone--especially those with luxury vehicles--against using this facility.

Fair prices and fast service. We had two fender benders two months apart with the same car. Dropped…read moreoff Monday and picked up Wednesday both visits. No complaints.

Friendly service, very attentive and knowledgeable. We appreciate the care and commitment to the…read morecustomer! Thank you

I work for an insurance company and had the pleasure of working with Matt on a recent claim. Matt…read moreis caring, professional, charming, and funny. Matt's dedication and compassion for taking care of his customers was extremely evident in my conversation with him. It was my extreme pleasure to work with Matt and I personally am thankful that there are such remarkable people still out in our crazy world that care about people and helping them. Matt is a rock star!!!