This review is specific to Parts Department. Without getting into details, suffice to say that I…read morereturned a part (vacuum hose) at around 8 am on July 31, 2026 and was treated kindly and fairly by the gentleman at the Parts counter. I was not made to feel as if I were a nuisance or that he was doing me a favor by simply taking my order, as is often the case with other customer-facing enterprises these days. This type of treatment helps ensure that I will look to this dealership first when looking for parts for my current Subaru or when again in the market for a new one.

After extensive researching all-wheel drive options online, I decided to set up an appointment at…read moreBill Rapp Subaru to take a closer look at the Crosstrek. My call was answered by Jeff, who ironically had sold my son his Subaru last year. We discussed what I was looking for in options and set up the appointment. The next morning, Jeff literally had my "dream vehicle" waiting for me to test drive with every option I was seeking, including matching the color. Needless to say, Jeff's enthusiasm and knowledge coupled with the pure joy of driving the Crosstrek led to a quick negotiation and sale of my new vehicle.

Katie @Alan Byer Forirn Auto Service center is amazing. Addressed all my concerns very professional…read moreand Car is running amazing. Highly recommend the foreign center at Alan Byer Volvo..

My sales guy , Cory, was very young and had no personality. He didn't know the features of the car…read moreI was looking for, nor how to use them. communication was lacking from him during the whole process. He never greets me when I come in for service, which has been a lot lately. Signing the paperwork the manager was pushy and rude. I almost walked out. No parking available around the entrance. I am still having major issues with my car, although they always seem to have rentals available while they work on it.

I bought a minivan here while I was 7 months pregnant with my third child. I came all the way from…read morerochester; the Customer service with my deal but on my way home my right front calipers FELL OFF. I was getting off the thruway exit and I was braking and my car literally made a LOUD noise and it just stopped moving. I'm SO LUCKY I didn't get into a crash. So much for them doing an " inspection".. i then needed to wait for a tow in the pouring rain for over an hour. I took it into my local TRUSTED mechanic and he said not only did that fall off but the other front left tire was missing bolts. I then had to go back into my mechanic and replace the other caliper. Very terrible experience with the condition of the vehicle. Do better.

Give them 10 stars. My positive experience was due to several of the staff. It all started with…read moreTodd, the owner who looked relentlessly for a specific vehicle for me to meet my needs. I drove him crazy but he was like a best friend. He had my existing car evaluated. Thank you Doran for the super fast service. They put the deal together for me and gave me options. Do you know how refreshing it is to not have to go to a car dealership and feel pressured. I never felt pressured, and I never felt like my back was to the wall. They allowed me to steer the ship. I didn't even have to go in with the exception of them getting final evaluation on my existing trade. When time to pick up the car. Wadie took the delivery with Ross to another level. I Thought I had gotten everything out of the car. Wadie saved me as he retrieved my wife's sunglasses, which I forgotten, were up in the visor as well as my ez pass. He reviewed the features with me on my car. The paperwork took me probably all about 10 minutes and I was on my way. I am happily driving my new vehicle from Friendly Honda. And I am happy to be a second time customer and definitely keep coming back.

The biggest crooks in the Auto Repair industry. We took our delivery vehicle for an oil change and…read moreinspection and walked out with an $1800 bill to fix a problem that did not exist when we brought the car in. I almost feel that they "manufactured" the issue because they knew it was a corporate vehicle and because we needed it, so, we had to pay that exorbitant repair bill. Ugghhhhh! They will never see our vehicle again If I could do a minus star I would instead of giving them the benefit of a single star - which they don't deserve.

The dumbest salesmen work there. Guy in a pickup truck towing a trailer cut me off on my electric…read morescooter on the street in front of the lot, even though I was riding legally on the right side of the street and there was whole, empty second lane for the driver to be in. One of the salesman saw it, came up and said I shouldn't have been in the street and should have been on the sidewalk. This despite NYS DMV guidance saying, "You can operate these devices on highways with a posted speed limit of 30 MPH or less. You cannot operate these devices on a sidewalk except as authorized by local law or ordinance." But what can one expect from a car salesman except they think cars reign supreme? Dealerships don't generally hire rocket scientists. No child ever says, "When I grow up, I want to be a car salesman."

I had the pleasure of having Scott as my dealer and I am very pleased with the customer service…read morefriendly communication and would highly recommend Romano Subaru

DO NOT use their service department. My vehicle has been back their 4 times for the same issue. I…read morewas told after the third my brakes were going to be replaced under warranty. Welp, that was a lie. I was told by the service manager that "things were missed"and the issue was with the caliper. Now they are saying they are not replacing my brakes but I should have it done before fall. IT SHOULD NOT NEED BRAKES WITH 22k ON IT! On top of that, they said I have abnormal rust on the rocker panel and want me to pay $1200 to have it fixed. NYS Attorney General and BBB, here I come. I will be taking my car elsewhere because seems to me their mechanics have no idea what they are talking about and their warranty department is a total joke. This is my third and FINAL Subaru all because of Romanos Service Department. If you want to be a good Manager, integrity is everything so don't go back on your word. I called today 06/25 to talk to their Service Manager Rick. Left him a message but no call back, very professional. If you decide to go here, DO NOT put your trust in Ryan total liar and a fake. Ended up trading the car in and thank you Romano for inspiring me to go with Honda after having three Subarus.

I always go here because I've never felt scammed. They do not speak condescendingly when explaining…read morewhat needs to be done.

My third time there for minor body work. Their estimates are reasonable and their repairs…read moreexceptional. Picked up my Telluride today after some bum on Warren Street keyed the side of my car. The repairs were perfect. The big surprise was the credit card, long lost, left on the seat with a note "found by the Detail Team" Quite Awesome. Also discovered by the Detail Team was my girlfriend's litle purse of Bar Chips (multiple) under the seat. Missing for 18 months. Needless to say, the Detail Team will be receiving bar chips to our favorite bars. Many thanks, Detail Team.

We worked with Erlander to buy a car and he was excellent. Prices were fair and there was constant…read more(useful) communication throughout the whole process. Every step of the way I felt confident in my decision. Truly above and beyond other dealerships I looked at to buy a car. I can't believe I put up with such sub-par service before. We live too far away to get regular service from them, but definitely would if we were nearby. Highly recommended!

Where should i start, my most recent visit was to get some damage fixed on my leased forester some…read moredamage in the front, so they fixed everything but never filled up my whipper fluid container left it empty when it was one of the things that broke.