Tom made the entire experience beginning to end so easy! He had no issues answering all of my…read morequestions, working around my crazy work schedule, and helping with everything that I needed even after the sale was done! He is not like most big name car dealers, he cares about his customers, and makes sure you understand the whole process even down to the smallest deatils. He also was the only one around that had the vehicle I had been looking for at a very decent price! 10/10 would recommend premier southern autos!

From the owner: Years of experience serving CNY, we are dedicated to offering high-quality, pre-owned vehicles to…read moreour customers. We're committed to providing a great car-buying experience. With our skilled sales staff and financing options, we'll help you get the vehicle you want, at the great price you deserve. Browse our inventory online and check out the Featured Vehicles section on our homepage. We often have many options for used Chevys, Audis, VWs, Cadillacs, Toyotas, Lincolns, and many other makes If you see a vehicle you like, submit an online quote request, or contact us to schedule a test drive. Proudly serving the following counties: Onondaga, Cayuga, Oswego, Madison, Oneida, Cortland, Jefferson, Tompkins, Monroe and others in Central New York!

This review is specific to Parts Department. Without getting into details, suffice to say that I…read morereturned a part (vacuum hose) at around 8 am on July 31, 2026 and was treated kindly and fairly by the gentleman at the Parts counter. I was not made to feel as if I were a nuisance or that he was doing me a favor by simply taking my order, as is often the case with other customer-facing enterprises these days. This type of treatment helps ensure that I will look to this dealership first when looking for parts for my current Subaru or when again in the market for a new one.

I recently leased a new vehicle at Bill Rapp and I have to say that I am very impressed! The…read moresalesman, Hector Lopez, was courteous and respectful; knowledgeable and he treated us like we were family. There was no pressure put on us whatsoever. The test drive was great! We were allowed to take the car out by ourselves and it was extremely liberating! We did wind up leasing the vehicle, a 2026 Subaru Forester, under very favorable terms, and we couldn't be happier!

I worked with Rachael Myers to do a vehicle transfer. Rachael was quick, knowledgeable, and…read morefriendly. Highly recommend. Thank you!

My sales guy , Cory, was very young and had no personality. He didn't know the features of the car…read moreI was looking for, nor how to use them. communication was lacking from him during the whole process. He never greets me when I come in for service, which has been a lot lately. Signing the paperwork the manager was pushy and rude. I almost walked out. No parking available around the entrance. I am still having major issues with my car, although they always seem to have rentals available while they work on it.

I bought a minivan here while I was 7 months pregnant with my third child. I came all the way from…read morerochester; the Customer service with my deal but on my way home my right front calipers FELL OFF. I was getting off the thruway exit and I was braking and my car literally made a LOUD noise and it just stopped moving. I'm SO LUCKY I didn't get into a crash. So much for them doing an " inspection".. i then needed to wait for a tow in the pouring rain for over an hour. I took it into my local TRUSTED mechanic and he said not only did that fall off but the other front left tire was missing bolts. I then had to go back into my mechanic and replace the other caliper. Very terrible experience with the condition of the vehicle. Do better.

Very disappointing experience with Michael Janeski. We scheduled a state inspection, one tire…read morechange, and fluid service. We confirmed the inspection when booking, upon arrival, and before leaving. Two days after waiting 2.5 hours instead of the estimated one hour and paying over $500, we discovered that the inspection was never completed. When I called, Michael offered a half-hearted apology and told us to return and wait another hour. I explained that we do not have another car and could not spend another hour waiting for a service that should already have been completed. When I said I would leave a bad review, he hung up on me. Failing to complete a service that was requested and confirmed multiple times was unacceptable. Hanging up when I raised the issue made the experience worse. I would not trust him or Friendly Honda to follow through on an appointment or handle a mistake professionally.

We went for a test drive with Michelle G.. I won't blast her last name... we were honest that we…read morehad never even sat in the vehicle before - unsure we would even like it.. she said we could take it for a drive. She was decent, when we got back and said we weren't ready to commit and weren't going to buy it today. She changed her tune entirely.. being really pushy. When she insisted we go into the show room - I politely declined. She pushed my husband to come in and get her card... he followed and as I said "thanks for your time Michelle" she said under her breath "f***** asshole" So disrespectful and hostile at the end. She says she's been with the dealership for years.. maybe she needs a refresher on how to treat customers. We won't be back.

The biggest crooks in the Auto Repair industry. We took our delivery vehicle for an oil change and…read moreinspection and walked out with an $1800 bill to fix a problem that did not exist when we brought the car in. I almost feel that they "manufactured" the issue because they knew it was a corporate vehicle and because we needed it, so, we had to pay that exorbitant repair bill. Ugghhhhh! They will never see our vehicle again If I could do a minus star I would instead of giving them the benefit of a single star - which they don't deserve.

I had the pleasure of having Scott as my dealer and I am very pleased with the customer service…read morefriendly communication and would highly recommend Romano Subaru

DO NOT use their service department. My vehicle has been back their 4 times for the same issue. I…read morewas told after the third my brakes were going to be replaced under warranty. Welp, that was a lie. I was told by the service manager that "things were missed"and the issue was with the caliper. Now they are saying they are not replacing my brakes but I should have it done before fall. IT SHOULD NOT NEED BRAKES WITH 22k ON IT! On top of that, they said I have abnormal rust on the rocker panel and want me to pay $1200 to have it fixed. NYS Attorney General and BBB, here I come. I will be taking my car elsewhere because seems to me their mechanics have no idea what they are talking about and their warranty department is a total joke. This is my third and FINAL Subaru all because of Romanos Service Department. If you want to be a good Manager, integrity is everything so don't go back on your word. I called today 06/25 to talk to their Service Manager Rick. Left him a message but no call back, very professional. If you decide to go here, DO NOT put your trust in Ryan total liar and a fake. Ended up trading the car in and thank you Romano for inspiring me to go with Honda after having three Subarus.

I did a lot of business with them I sold parts to them and Jill and Larry were AWESOME to work with…read moreand they were a loyal customer. I've known Larry for many years he's a great guy. I have also been to there shop and they treated me very well. It's a well organized business and it's very neat. I would totally recommend them 100% Great people and great business. Bob P. Wolcott,NY

I always go here because I've never felt scammed. They do not speak condescendingly when explaining…read morewhat needs to be done.

Where should i start, my most recent visit was to get some damage fixed on my leased forester some…read moredamage in the front, so they fixed everything but never filled up my whipper fluid container left it empty when it was one of the things that broke.

We worked with Erlander to buy a car and he was excellent. Prices were fair and there was constant…read more(useful) communication throughout the whole process. Every step of the way I felt confident in my decision. Truly above and beyond other dealerships I looked at to buy a car. I can't believe I put up with such sub-par service before. We live too far away to get regular service from them, but definitely would if we were nearby. Highly recommended!

Do not trust anything they tell you when buying the car, especially if it involves interest rates…read more They promised no interest accruing before the 1st payment is due. This was a blatant lie. Now they are telling me that they would have never said no interest, etc, etc. I will never go back to buy anything from them again.

Dan Ludwig helped me lease a car from here, and his service was amazing. He greeted me with a warm…read morewelcome and was always happy to help me. He was so personable, and very accommodating of my disability. We always got to chatting when I had to come in, and it made me feel so comfortable, especially since this was my first ever time getting a car, let alone walking into a dealership. I would recommend his service any day. Dan's the man!! Overall, it was a great experience. The dealership had free water and snacks and a nice waiting area, and everyone there was very nice and super helpful. Someone even let me borrow a phone charger!