I recently leased a new vehicle at Bill Rapp and I have to say that I am very impressed! The…read moresalesman, Hector Lopez, was courteous and respectful; knowledgeable and he treated us like we were family. There was no pressure put on us whatsoever. The test drive was great! We were allowed to take the car out by ourselves and it was extremely liberating! We did wind up leasing the vehicle, a 2026 Subaru Forester, under very favorable terms, and we couldn't be happier!

My experience on first service was not so great , I was told my first and last service should be…read morefree of charge , but they charge me for tire rotation $ 26.95 and they told me that I have nail in my tire and it would cost me over $ 200 to replace tire. I did decline to pay for new tire and after a few minutes they told me that it was mistake , it was another car. Something else I would like to add about my experience with your company . They told me I would have a gift card for test driving and never got and another issue I had when I make appointment to learn about my vehicle the person who I had appointment with was not there. These small issues make me wonder about your company.With my experience I would not recommend you to anyone .

Alan Byer Volvo has lost a customer for trying to give them an extra $4,000.00, and here is why…read more They refused a VIP Warranty renewal on a nearly mint car! You hear Volvo ads all the time promoting their 'upgradeable to 10 year VIP warranty' but I am here to tell you, it is only talk. Blahblahblah is all I got. My wife bought a loaded 2020 Volvo S60 AWD T6 Inscription, Polestar tuned car, in Jan of 2021. Certified with 3,500 miles off corporate lease, it had a five year VIP warranty. However, the warranty Expired Oct 15, 2024 as that was that was 5 years from the 'in service date;' yet neither Volvo nor the servicing dealer here in town Alan Byer Volvo, ever gave us notice of expiration nor an offer to renew, which we would have willingly done. Thinking about it running out soon, I reached out at the end of Oct. and was originally told OK. A week later I got a revised email saying: 'sorry, two weeks too late' to renew the warranty on her 24,000 mile car with no accidents, incidents or missed service appointments. Volvo corporate in turn referred me Back to Alan Byer. What nonsense. So now any interest we had in a 2025 or 2026 Recharge or XC upgrade has now become a Tesla, Audi or Lexus search. After owning maybe a dozen Volvos over my life, this will be our last. In researching this issue, I discovered Volvo is now owned by the Chinese Geely Holding Group. Shame what their fine name has become.

Five stars for an amazing turnaround in service. I originally visited on January 15th which was a…read moreholiday Monday. The dealership was a bit busy so the experience wasn't top notch. I believe in second chances and gave Alan Byer another opportunity to win my business. After speaking with employees of Alan Byer, my son and I took another drive to Syracuse and test drove a vehicle that would become 'the car'. After driving several, after I got into the one I purchased, I knew it was the SUV for me. The comfort, the smoothness of the vehicle (being someone on the road a lot, this is important), and the safety ratings (of course safety first). The XC60 is amazing. Still figuring out the semantics as my car 'slammed its brakes on' as I was backing into my garage - still figuring out the bells and whistles of the car, but I can work with that. It's a tight squeeze in the garage next to my husband's truck, so nice to know the vehicle is adverse to tight spots. However, it does fit in the garage and just working through the tecchy features of the car. Any way, the vehicle is amazing, Alan Byer was easy to work with. Staff was great from Jackie, Stephen, Deb, etc.

Give them 10 stars. My positive experience was due to several of the staff. It all started with…read moreTodd, the owner who looked relentlessly for a specific vehicle for me to meet my needs. I drove him crazy but he was like a best friend. He had my existing car evaluated. Thank you Doran for the super fast service. They put the deal together for me and gave me options. Do you know how refreshing it is to not have to go to a car dealership and feel pressured. I never felt pressured, and I never felt like my back was to the wall. They allowed me to steer the ship. I didn't even have to go in with the exception of them getting final evaluation on my existing trade. When time to pick up the car. Wadie took the delivery with Ross to another level. I Thought I had gotten everything out of the car. Wadie saved me as he retrieved my wife's sunglasses, which I forgotten, were up in the visor as well as my ez pass. He reviewed the features with me on my car. The paperwork took me probably all about 10 minutes and I was on my way. I am happily driving my new vehicle from Friendly Honda. And I am happy to be a second time customer and definitely keep coming back.

Came here to look at a car I possibly wanted and found their service prices.....cheap…read more They will do an oil change cheaper then I can do it for myself so they do all my oil changes now and it saves me from crawling under the car. Always very friendly and helpful and they always follow up to make sure you are happy When I'm ready for that new car this is where I'm going and for it's service

The dumbest salesmen work there. Guy in a pickup truck towing a trailer cut me off on my electric…read morescooter on the street in front of the lot, even though I was riding legally on the right side of the street and there was whole, empty second lane for the driver to be in. One of the salesman saw it, came up and said I shouldn't have been in the street and should have been on the sidewalk. This despite NYS DMV guidance saying, "You can operate these devices on highways with a posted speed limit of 30 MPH or less. You cannot operate these devices on a sidewalk except as authorized by local law or ordinance." But what can one expect from a car salesman except they think cars reign supreme? Dealerships don't generally hire rocket scientists. No child ever says, "When I grow up, I want to be a car salesman."

As repeat Lamacchia customers, we were very happy with our experience buying a new Honda CR-V…read more Both Steve Lerch and Richard Ireland worked with us to find the right vehicle and work out reasonable terms for purchasing it. Lamacchia and their staff out shine their competitors in Central NY.

Our family is originally from Central New York, and although my career has taken us all over the…read morecountry, Romano Subaru has remained a dealership we've trusted for decades--both for purchasing and servicing vehicles. That long-standing trust is exactly why we turned to them again during a stressful and unexpected situation. Earlier this year, we had the engine replaced on our 2014 Crosstrek at a dealership in North Carolina. Unfortunately, we never received the full picture regarding the true condition of the vehicle. After returning to that dealership twice with ongoing issues after the engine replacement, we ultimately decided--just before Christmas--to drive back home to CNY to get a second opinion from Romano Subaru. That decision made all the difference. Romano's team was honest and thorough in diagnosing the vehicle, and it became clear that the Crosstrek was no longer worth repairing. As a result, we ended up purchasing a 2025 Impreza, and we could not be happier with both the vehicle and the experience. We want to sincerely thank Dave Romano, Mark Richardson, Ryan Collins, and Karli Tirado for going above and beyond for our family. Dave worked hard to get us the best possible deal, especially considering this was an unexpected purchase during the holiday season. Mark was fantastic on the sales side and made the process smooth, even helping coordinate registration for Texas. Ryan was outstanding in service--he was transparent about the condition of our Crosstrek and worked directly with Subaru Corporate on our behalf. Karli worked tirelessly to ensure our registration and plates were handled efficiently and correctly. Once again, thank you to the entire Romano Subaru team for your professionalism, honesty, and dedication. You truly reaffirmed why our family continues to trust Romano Subaru year after year.

DO NOT use their service department. My vehicle has been back their 4 times for the same issue. I…read morewas told after the third my brakes were going to be replaced under warranty. Welp, that was a lie. I was told by the service manager that "things were missed"and the issue was with the caliper. Now they are saying they are not replacing my brakes but I should have it done before fall. IT SHOULD NOT NEED BRAKES WITH 22k ON IT! On top of that, they said I have abnormal rust on the rocker panel and want me to pay $1200 to have it fixed. NYS Attorney General and BBB, here I come. I will be taking my car elsewhere because seems to me their mechanics have no idea what they are talking about and their warranty department is a total joke. This is my third and FINAL Subaru all because of Romanos Service Department. If you want to be a good Manager, integrity is everything so don't go back on your word. I called today 06/25 to talk to their Service Manager Rick. Left him a message but no call back, very professional. If you decide to go here, DO NOT put your trust in Ryan total liar and a fake.

I always go here because I've never felt scammed. They do not speak condescendingly when explaining…read morewhat needs to be done.

My third time there for minor body work. Their estimates are reasonable and their repairs…read moreexceptional. Picked up my Telluride today after some bum on Warren Street keyed the side of my car. The repairs were perfect. The big surprise was the credit card, long lost, left on the seat with a note "found by the Detail Team" Quite Awesome. Also discovered by the Detail Team was my girlfriend's litle purse of Bar Chips (multiple) under the seat. Missing for 18 months. Needless to say, the Detail Team will be receiving bar chips to our favorite bars. Many thanks, Detail Team.

Where should i start, my most recent visit was to get some damage fixed on my leased forester some…read moredamage in the front, so they fixed everything but never filled up my whipper fluid container left it empty when it was one of the things that broke.

We worked with Erlander to buy a car and he was excellent. Prices were fair and there was constant…read more(useful) communication throughout the whole process. Every step of the way I felt confident in my decision. Truly above and beyond other dealerships I looked at to buy a car. I can't believe I put up with such sub-par service before. We live too far away to get regular service from them, but definitely would if we were nearby. Highly recommended!