This company seemed very promising and had the exact vehicle that we have waited for so long to find it due to car and chip shortage. The sales associate Zach was extremely helpful and very nice and patient with us and tried his best to help get us the best deal. We went on our test drive and fell head over heels with the truck. We came pre-approved for this truck and were ready to drive off the lot.
When it came time for us to sign the paperwork regarding the price of the vehicle, this is where we began running into issues with this car dealership. First, we brought a vehicle that is a current lease and needed to be bought outright. The buy out on our lease is actually only $16,500 but they stated in order for them to buy the car out that they needed $17,500 and that we also needed to pay an extra $2,500 to pay for the mileage that we are over. Funny because, if we just bought our lease outright, we would not have to pay the extra $2,500 they were trying to charge us. We would have just paid the ridiculous fees that they were requesting. As we were checking out the truck, we were planning on leaving the lot with, we witnessed our car being test drove at a ridiculous speed through the parking lot flying past us.
They only offered $1,000 off of MRSP as a rebate which is fine because we are eligible to receive EP pricing on vehicles because our Grandfather was an retired employee from Chrysler. He worked for Chrysler for over 30 years. The dealerships reasoning was because of the car shortage and because of the chip shortage that they refuse to honor our EP pricing. They then proceeded to tell us that they got an email today stating that they are somehow able to not accept EP pricing on specific vehicles. I looked up the EP pricing contract that we are offered and nowhere in this contract does it state that Jeep trucks are not a part of EP pricing. The manager came over to "help" us out and stated that there was nothing he could do and that they are trying to be as helpful as they can be. I made it very clear to that manager that they did not help us, nor did they try to even help us out with this at all. Our Grandfather will be reaching out to Chrysler themselves and filing a complaint against this company for violating the EP pricing agreement.
It's a shame when a company tries to take advantage of a customer trying to purchase a car from them and their answer is "Well if you change your mind and want to pay MRSP feel free to give us a call and we would be glad to help you." SO basically, they refused to honor our EP pricing, gave our car a ridiculous test drive, and they are trying to take advantage of the slim car market and the fact that there is a shortage. No company should be run this way. read more