I leased a new Durango from Dave Harr about a year ago and I had a great experience with him. Dave is such a seasoned professional and it was great doing business with him. Since then I've been back twice for service. Just an oil change and most recently and inspection but they got me in and out super fast. Overall it's a family run business and I love supporting small local businesses especially when the service is so great. I definitely recommend Longley next time you're in the market for a new Dodge or Ram. read more

Update to my last review I finally had to pick my car up from Longley and move to a more professional, knowlegeable dealership. Longley in general is nothing but a circus with a clown running the service dept. Dosen't know how third party warranties work, lies to the customer, lies to the warranty company and tried to pad the bill for additional 6 hours and unnecessary parts. We then tried to speak to the owner who is never available. A sales person Eric pick up the phone screaming at my husband. Eric then tried to tell my husband the issues were all with the warranty company because they were a bunch of "pakastanians" My husband called him out on his racial comment and he said come pick up your vehicle we can't wait to get it off our lot. Our waranty company is based in PA and their customer service is in the USA. Very nice and accomidating. They also had issues getting Jason to repond, write up a proper quote and they had to tell Jason how to read an approval. They were as frustrated as I was. The only 2 times I had a issues with the warranty approval causing a delay my vehicle was at longley. The other Jeep dealers JUST TAKE CARE of it and I never hear a word. A bunch of unmanaged bunch of fools. Over a month and they could get a wiper motor replaced or even manage to get the part ordered. I authorized the part to be ordered ago and I approved to order the part on June 4th and said I would pay for it and Jason Longley could even manage to get the part order. I called another dealer at 5:15 pm today, will be dropping my Car off at 9:00 am tomorrow morning, they will have the part by 12:00 and I will pick up my car before 6:00 pm. Lesson Learned!!! I will also get a loaner which my warranty pays for but Janson in a month could't manage to get me. Apparently, his MOPAR warranty customers come before me. read more

I can't select a rating because it would be worse than 1 star. The service is terrible, probably the worse I have ever had from a dealership. Called them for an appointment and dropped the vehicle off early, never heard from them and I finally called after 8 hours and the response was, we need your permission to do something. Okay, so nobody has time to pick up the phone for 30 seconds. So, I called the next day and ask for a quote for work that it would need. The response was, sure we will get that for you. I go to pick it up and there is no paperwork or quote. So, if you need work done go to Oswego or Liverpool. The lack of communication and the amount of stupidity is not worth your time. Terrible business that is run terrible......go someplace else. read more

I bought my car Thursday, July 10 and Friday, July 11 my new to me car, started making noise. Anxious, I called the dealership because we were leaving for Michigan Saturday, July 12 for two weeks. The dealership got me right in that afternoon. Jason Longley informed me that it was my struts. Said my struts were safe that they need to be changed eventually. I asked Jason if it was safe to drive it to Michigan and be gone for the next two weeks. He said absolutely he would send his mother or even his grandmother in the car to Florida. While I was in Michigan for two weeks it was one thing after another with the car. Every single time we found something new I called the car dealership and let Jason know. Tuesday, August 5th I had an appointment to get my car serviced. We dropped my car off August 4 the night before so they would have it on time. At almost 4:30 PM Jason Longley called to inform me that my car needed to go to Bill Rapp in Syracuse because it was a Subaru problem. He informed me that an appointment was made for September 2. I could come up and get a loaner car and they could take my car to the dealership or I could take my car to the dealership and get a loaner car. We opted to take the car to the dealership the night before and pick up a loaner car the next day. I had this uneasy feeling about the appointment so I called Bill Rapp to verify. I was informed that no appointment was made. I called Longley Bros back the next day to follow up with Jason because he was the one that made the appointment. He confirmed again that the appointment was made. Jason told me that when I take the car to the dealership I needed to make sure they knew about the warranty and anything not covered by the warranty they were supposed to call Jason and he would take care of it. I called Bill Rapp back again just to confirm and I was told no appointment. At this point the very nice lady made me an appointment for September 2. Everything was finally set and an email confirmation was received. We dropped my car off September 1 the night before so it was at Bill Rapp on time. We went September 2 to pick up the loaner car only to find they didn't have one. They informed me I could drive an old car until one of their loaners were available. Tuesday, September 2 Chris from Bill Rapp called to talk to me about what was wrong with my car. He had a whole laundry list of stuff wrong with it. I told him about the warranty. He ran everything through the warranty only one thing was covered leaving multiple items not covered. I told him to call Jason at Longley Bros as he said they would be covering what was left. Wednesday, September 3 I had not heard anything. I called Bill Rapp and Chris let me know that he was not able to get a hold of Jason. I also called Jason and never receive a call back. Thursday, September 4 radio silence. Friday, September 5 I talked to Chris and he said he was able to connect with Jason on Thursday, September 4 told him everything that was wrong and Jason said he would get back to him. I hung up with Chris and called Jason where he acted completely dumb not knowing anything Chris relayed to me. Jason asked me to send him an email with what was wrong with the car and he would talk to the sales manager as it was a used car and see if they will do anything about the issues. Monday, September 8 guess what... Radio silence from Jason Longley at Longley Bros! I finally got in contact with Jason and he said he was playing middle man with the sale manager. We talked to the sales manager Erick where he proceeded to tell me that he "wished we communicated with them because Bill Rapp pulled a fast one on us that the car doesn't have any problems nor needs anything". Erick was adamant they had no communication with Bill Rapp. Longley Bros is covering the heat shield that was rusted off and resting on my exhaust - and the rest was "unwarranted" per Erick the sales manager. We called Chris at Bill Rapp letting him know what was going on. Chris was going to have his conversations with Jason pulled so he could verify the conversation. Wednesday, September 10 Chris called and informed us the car was done and ready to be picked up. Chris also let us know he had the recorded conversation of him and Jason and would gladly allow me to listen / record it (I have a recording of the conversation). In this recording that took place Thursday, September 4 Chris told Jason about the list of problems and Jason acknowledged them and said he would call Chris back shortly. Jason never called back and proceeded to play dumb when I talked to him. My car had brand new tires that Longley put on when I bought the car. The tires have noticeable wear within a month. I have a picture of the car before the alignment proving it needed an alignment. If I could go back I would have never bought this car from Longley Bros! If you are thinking of doing business with them I highly suggest finding a different dealership!!! read more

Quality repair and maintenance services. Fair pricing on vehicles. Don't haggle with you over a few bucks and professional no pressure sales people. read more

Working with Jason and Eric was a real pleasure. It was the best buying experience that I have had. We all knew what we wanted and what to expect. The actual deal was done in less than half an hour. I appreciated the fact that there was no pressure, smoke and mirrors, and no typical car salesman antics. Respect was evident and overall it was a pleasure. read more

Was looking to get a price on purchasing/leasing a Ram truck as your dealership had one in the color that I wanted. Talked to your salesman Don on Tues morning and it started out great with him assuring that he was the one who can get this done. Don said just send me some photos of the trade in and I'll get working on that. Sent the photos , he acknowledged receipt of it and said he was working on it. About 3pm Tues he calls back and says with the end of the month, its better to wait until tomorrow to see what new programs will be coming out on the first of the month and that he will call me first thing Wed with the numbers. Wed comes and no call from Don, call him the afternoon, said they had some listing problems and that he will get with the manager to get the requested numbers and call at 10 am Thursday. 1230 Thursday comes and Don calls saying that his manager didn't know anyone was interested in the vehicle and made a deal to sell all 6 trucks they had to a business. So for a smaller dealership salesman to claim it takes over 2 days just to come up with a sales number is unbelievable. Instead of stringing someone along for 3 days , for what seems like insurance if the other deal fell through is wrong. How about just being honest and upfront with potential customers. I would have just moved on and not wasted my time waiting for a simple quote from your sales staff. read more

They are completely as they say on their website...no pressure. First car dealership I have been to that I didn't feel like I needed to shower after I got home. Normally the dealers are so sleazy. I worked with Doug Longley the owner and he was great. No pressure. Gave me what I wanted. Price was reasonable. We both won on the deal in my opinion. Really blow away at this place and how great they were to work with. Upon agreeing to purchase my vehicle I had a few things I wanted replaced and we set up a pickup date for 3 days later. The day I showed up not only was everything done but I was in and out in 20 minutes. All the paperwork, switching of the plates, they took care of my insurance ahead of time. I just walked in signed, took a picture and was driving away with my new vehicle. Stop by. If your looking for new or used this is a place to check out for sure. I know I will be back, even at a 2 1/2 hrs drive away. read more

I have never bought a vehicle from a car dealer. When ever I left the lot I felt like I'd need a shower with car dealers. These guys were so awesome. I looked nationwide for a truck. Specific color etc. I found it at Longley Dodge. I contacted Jason and he was so helpful. Handled everything. I flew to New York from Idaho. When I got there Jason was detailing the truck. Himself I Trusted them so much I didn't even test drive truck. I hopped in and drove back to Idaho. No probs. We love the truck. We're excited. I'd definitely do business with them again. I feel like I made a friend. Thanks again Jason read more

I went to a car dealership in Oswego and was extremely disappointed, very unprofessional. I went to Longley when I remembered that I bought a car from Them about 10 years ago and was very happy with the process. They did not disappoint this time either. Bryan was extremely helpful and accommodating, the process was quick and very pleasant. I'll never go anywhere else again! I will recommend them to everyone! Thank you Bryan and Longley Dodge! read more

I could ask for a better bunch of people. They are willing to work with you on a vehicle purchase. I would definitely recommend this dealership to everyone. Eric and Dave are the two that I have worked with in the past and I can not say enough about them, as well as the whole sales team. They will always have my business! Thank you!! read more

Had a very pleasant experience with the service department. Called in the morning with an issue with my van, and they got me in within an hour. All issues were diagnosed and fixed in just a couple of hours and for much less than I anticipated. The staff was very courteous and friendly. Would recommend them to anyone, and will definitely be back if need be. read more

Drove to Longley Dodge from Victor for my new 2017 Ram, and it was an excellent experience. This dealer knows how to treat a customer right. This dealer is no frills, no games, no pressure, just a nice refreshing place to buy or lease a car. The owner was present both times I was there and he could not have been nicer. Definitely worth the hour drive for how relaxing the experience was. I would highly recommend Longley Dodge. read more

The entire process of buying a vehicle and trading in an old one was pleasant, a word not usually associated with car dealerships and sales, but that's how it is at Longley. Never had such a positive car buying/trading experience at a dealership in over 30 years. Longley works on getting you a good deal and building positive relationship. The facilities are not fancy, there's no Keurig machine but the car buying/selling experience is top notch. Would highly recommend. Jennifer at Longley made the process of buying and trading in our old vehicle for a new one so easy and pain free. The owners and whole staff are atypical for a car dealership and it was the best experience we had at a dealership ever. Read more at https://www.cars.com/dealers/157267/longley-bros-inc/#DPABe6MtMZtI4Z7h.99 read more

Just grabbed our third vehicle from Longley Dodge. Great experience once again! Thanks for the no hassle sales experience and the great team! read more