They treated my family with a lot of disrespect. When you try to ask questions, they do not answer in anything but a very vague way, and they are also very overpriced with their prices. read more

Very poor customer service and prices are double than other shops. Treated my 18 year old son, who ones the car, and my wife as if they had no business asking questions about service done or billing. If i had gone to pick up the car and received this kind of attitude, there would have been real problems. I don't see how business like this stay in business. Use at your own risk.​ read more

Once I walked into Cantech I was greeted by Mike who treated me like a valued customer. Everyone I spoke to there was very kind, knowledgable and honest. There was no pressure to complete any amount of work. There was no up charge of any extra and unnecessary work like most car dealers do. It was a pleasure to work with Mike. Their texting communication was very advantageous during my busy days. Thank you for everything and I highly advise you to bring your vehicle to this Automotive repair establishment. BMW would have probably charged me twice as much for the same work! read more

Based on prior experience, the quality of workmanship is absolutely first rate, but the attitude of the young woman on the phone was absolutely awful. Probably a family member, they need someone better. She resisted my request for ordering tires ahead of time (one week ago I shredded a sidewall on a curb while traveling and had to put on a new all-season tire not matching the worn summer tires), she cannot communicate clearly, informed me that I couldn't wait while the service was being performed but, when pressed, said that I could if I were willing (I live 90 min away, haven't got many options). Her phrase was "All of our waiting appointments are filled", insisting that I drop off the car...but I can't do that living 90 min away and their facility is in a exurb industrial zone! Cantech prepped my car for Watkins Glen, and I likely wouldn't get anyone else to do that. But for regular maintenance, be ready for a girl with a bad attitude. read more

Paid $90+ to have my car diagnosed from an accident. "It sat around while it was being repaired" No mention of owing money when I called to pick it up still vibrating while braking, but they look like they had a good time driving my new Mercedes. read more

Cantech Automotive - Going over 80 diagnosing it - Auto Repair Near Me - Syracuse, New York

Now, this is the only place in Syracuse that will service my vehicle. I wouldn't have in any other way. They are great and they know what they are doing. So happy to have found them. read more

Most companies let you know how much they charge for labor. This company don't (which they should) then you will receive a crazy high bill.

Cantech is a case study in how a customer service driven business, in this case an automotive based business, should be operated. From promptly answering telephone calls with a professional greeting, listening carefully to customers, remembering customers, providing direct, honest answers, accurately written detailed cost estimates, on time completion of all work, a great knowledge of the products they work on is an unbeatable combination that Cantech offers that I have seldom seen in other businesses and certainly never at a car dealership. Cantech works primarily on BMWs but, has customers with all different types of vehicles. yes, I have even seen a minivan ( gasp !). For a car guy, it is always a voyeuristic thrill to see and hear Ferraris move about while one's own Teutonic dream car is simply having tires rotated. You will save money on your car repairs here for several reasons: they are less expensive than a dealer but more expensive than most national chain car repair businesses; they use genuine quality parts, not cheap inferior parts; they repair only what is needed and don't scare you into buying more than you really need; most importantly, they fix it right the first time so, you won't have to return multiple times for them to get the job done. So, make car maintenance a pleasure, save money and make your car last longer...get to Cantech ! read more

Cantech Automotive - Cantech Automotive - Auto Repair Near Me - Syracuse, New York

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Turn around on the car was faster than expected. Final price was exactly as estimated over the phone which was hundreds less than estimates from three other local shops. Canatech will be the only shop I take my BMW to. read more

It's been over twenty years since I found Cantech. I wanted my car completely tuned and I wanted to get a set of wheels for it. They replaced the timing belt and did a bunch of things to get my car in prime running condition. Then they put those amazing wheels on my car and this really made it pop. Thorough, professional and Rocco made recommendations without trying to sell me anything. I've watched them grow from a service center to a specialization in high-end cars and now they've added a used car selection. I wouldn't hesitate to buy a used car from Rocco because I know it will be running perfectly, Congratulations on your well-deserved growth Rocco and family. read more

Cannot recommend Cantech enough for Mini owners in the area. Save yourself a trip to Rochester, they can do basically everything the dealer can and are some of the most honest mechanics I have worked with. They once diagnosed a check engine light that every other shop dismissed as nothing--turns out it was a failing high pressure fuel pump. Better yet, they found out there was a service bulletin on it and I could get it replaced for free at a dealer! Another time they saved me about $500 in parts and unnecessary repairs when another shop wanted to replace my functional window motor along with the broken window regulator. I have since moved out of the area, but they're still my go-to for trustworthy info on my Mini and they even took my call today answering questions the dealer wouldn't explain when I thought they were quoting an unnecessary battery registration service on my Mini without an IBS. They may not be the absolute cheapest shop in town, but I can almost guarantee they're the best value as they do things right and have treated me well for years. read more

Great place to get your car tuned. They will take any car and work on it. And of course, I love when they do cars and coffee. You can see what Syracuse has to offer with their cars at a meet! Come check it out! read more

In early May I bought a 2010 Porsche 911 from Rocco at Cantech Automotive. Due to the COVID-19 pandemic, I chose not to drive there from New Hampshire to see the car. Instead, Rocco answered my many questions in detail over the phone and via email. He also did a Zoom video chat with me to walk around the car and sent me pictures of the underside as well. He was very courteous, professional, patient and helpful with me. Over the course of a few days he built my trust in him enough to buy this car without ever seeing it in person or driving it. He has also gotten high ratings on other web services and seems to have established a very good reputation dealing in clean, high-end sports cars. Rocco then arranged for transportation to have the car delivered to my door as part of the deal. So far the car has met all my expectations and I am very pleased with the transaction. I would highly recommend Cantech Automotive. read more

Just bought a Porsche Cayman from this great establishment!!! Not only was it a good deal but an even better service ! Came from a bit away and they had everything ready even dealt with DMV issues I had for me ...thank you guys !!! read more

Brought my car to Cantech since my dealer is in Rochester. They added numerous items to the quote and felt very pressured to have them done there. The main issue was fixed but my car started making some odd noises after they were done. Brought it to the dealer and the dealer says my timing belt is on the verge of breaking. Odd coincidence that Cantech missed that after they claim they had to drop the motor to fix the original problem. There customer service after the fact was horrible! I would not recommend their service! read more

Rocco absolutely knows his stuff! Great facility, great people who are very knowledgable about their cars. If you need expert service i highly recommend them. Keep up the good work. read more

I began servicing my Mercedes-Benz here instead of at the dealer. The service advisor, Carl, is very helpful and knowledgeable. When it came time to replace the Merc, I purchased a MINI. Although the first three years of maintenance are included from MINI at no cost, the nearest dealership is 150 mies away. Between MINI intervals, I have Cantech perform oil changes. Carl, and the owner Rocco never sell me anything I don't need, nor do they ever rush me. They thoroughly answer all of my questions. Rocco even sells gently used MINIs. I would give this shop that fifth star if they returned the car with the exterior hand-washed. For maintenance of your car, this is the place to go! read more

Amazing shop. I have been here a few times for an engine tune and general service and maintenance. They are direct, give good advice/recommendations on what service your car will need, and what it can skip. Always very professional and kind even when I ask 100 annoying questions. Prices are reasonable, and, to me, worth every penny given that these folks absolutely know what they are doing. This is the only place I will bring my car from now on. read more

Excellent service all the way around! My daughter attends college in New York and we live in California ... Mike Lane and the Cantech team have done a wonderful job servicing her car and going above and beyond to meet our unusual circumstances ... picking the car up at the airport, serving, and dropping off back at the airport which she is home on school breaks. Their communication and service are top notch! read more

My car was vandalized while in the care, custody and control of Cantech. I dropped the car of using the drop box service. They had the car, they had the key and their insurance agent called to tell me that they did not have care, custody and control of the car. Not the kind of business that you want to deal with when they can't take care of a customer's property. I certainly would have taken care of any of my customers property that got vandalized while on my property. Too bad after around 15-years of service with them. read more

My first experience with Cantech did not go well at all..I was surprised because according to some people they are a good place to bring your vehicle..I made an appointment for an alignment on my BMW and I was told by the service guy to bring it in on a Monday at 8 am which I did..I had to go to work at 3:30 pm the same day..I explained this to the service guy when I dropped off the car..He just replied we'll see which I found not helpful and rude..when I signed the paper work to leave the car I also noticed the amount to be charged was just as expensive as the BMW dearlership and I was told on the phone it would be 40.00 dollars cheaper at Cantech..I expressed my concern to the service guy and he just looked at me..I told him and myself no problem because the car is already here..I went back at 4 pm and my vehicle was yet to be touched or worked on..and I noticed some people who brought there car in after me where already done and gone..they wanted to leave me for last..I asked the service guy why did they tell me to bring in the car at 8 am if they where not going to work on the vehicle he said they tell everyone to come in at that time and was very rude about it..I just asked for my keys and left..I would not recommend this place to anyone..they just as expensive as the dealer and are very rude..just go to your dealer where they really know your car especially if it's the same price! read more