Always so grateful to have such a reliable mechanic. Anymore I usually just go for basic things like oil changes or tires. Recently had my snow tires swapped, for example. I know that Tony will not try to cheat me and his staff will do good work. Easy enough to drop my car off, they usually have it done mid day. Highly recommend this shop! read more

These guys are honest, reasonably priced, efficient, and friendly. Just what you need in a repair and maintenance shop. My son is a technician and I still come here when he is too busy to take care of me. Only place I would consider in town otherwise. They email reminders for service and recalls too! read more

Tony was super nice and took my car the day I needed, and got it back to me by 2 pm. It needed a lot of work and parts and had been making concerning noises. Tony was very professional and gave me a lot of options to best fit my financial situation, as a college student. I felt like they were very honest and what I paid ended up being cheaper than the estimate! Thank you Tony and mechanic team! In Albany the work they did would've been thousands of dollars, but it was very fair pricing. I drove my car out of the parki lot and all of the concerning noises were gone and it ran very well! I'm very pleased and my old car is safe for the road. read more

Honest and helpful! I send everyone I know here!! I love the Tony will work with you every step of the way to make sure your car is safe and your bank account isn't empty. read more

They seemed very straightforward, like I was stepping back in time in a good way. Prices were way better than the dealership and service was friendlier too. read more

Very happy with the service I received. Prices were fair and they got me in at the last minute. Highly recommend.

Tony and the other mechanics at Masello's are nothing short of amazing. They are one of the few garages that I trust to work on my vehicles. I believe their pricing is fair, and probably more than fair, given the expertise they have. To give you a sense of their integrity, I'll share one story. I had left my car there to have maintenance done, and when they finished it was parked in the side lot as is the norm. In the few hours between the completion of the work and my arrival to pick it up, someone had swung open their rear door into my car's front fender so hard that it left two sizable dents that couldn't be repaired without going to a body shop. I didn't notice the body damage until I got home, and I quickly called Tony to let him know what I found. He was aware of how well I tend to my vehicles, was horrified, apologized profusely and without any hesitation offered to pay to fix the damage done in his parking lot. Now any time my car comes in for service, he makes sure to tell me that he will keep it parked in the garage until I pick it up. Tell me, where else are you going to find another garage with integrity like that? I won't bother to look since Masello's is the one of the few shops I go to for maintenance and repairs. read more

Honest caring service! As a female, it is especially worrisome to try out a new auto mechanic as I expect to be taken advantage of. Instead, Tony and his mechanics took care of me as if I were family. He examined the vehicle and offered options with full explanations of the risks and benefits so that we could make a decision together regarding the health of the vehicle and my current situation. I would recommend this company to everyone, and please know that I myself will be returning next month and for all future repairs! read more

Tony was fantastic. Honest, communicatIve, helpful. Looking after my son (and his car) while a student at Syracuse U. We are so appreciative. Highly recommended. read more

Awesome. Trust me. I'm out of town and my son is in Syracuse with the car. We had it towed to Masella's not knowing for sure what the issue was, but told Tony I suspected it needed a new starter. He said if so, it'd be roughly $350. He diagnosed the issue and it turned out to be something a lot easier and cheaper to fix. They know cars. They know how to fix them. And they know how to treat customers. read more

My daughter is a student at SU. Against my better judgement ,and arm twisting from her and my wife, I let her take my 2004 Honda Odyssey to school. We are from Massachusetts. When the car broke down. She took it to a mechanic who told her it needed a new engine. I found out weeks latter. I had her tow it back to campus, after a few months, I had the car towed to Masello's after doing some research on the web. As I had read in other reviews Tony and the guys treated me like family. He fixed the problem for under $100 and when I drove the car about a mile away the check engine light came on. The car had not been driven for months. I took the car back to Tony about an hour latter. He was the only one there as the the shop had closed for the day. I told him I needed to get back to Massachusetts for a appointment in the morning. He spent the next hour finding and fixing the problem. This is what I meant when I said he treated me like family. I now have a honest, fair, family mechanic in Syracuse. Thanks Tony. read more

Masello's Auto Service is the BEST in automobile maintainance and repairs. Tony and his team are friendly, knowledgeable, professional, and have the utmost integrity. read more

I've gone to Masello's many times, and they've always been honest and fair. Tony is a good guy. He's always walked me through the repair process and explained what he was charging me for and why. A few times, he let me buy an after-market part on my own and only charged me to install it. He's one of the best mechanics in Syracuse. read more

I pulled into this shop essentially stranded with a flat tire. Looking around, it was obvious that it was closing time. Tony did not hesitate in helping me out. He fixed my tire for me, charged me way less than what I felt was appropriate and would not let me leave a tip. Made my day! read more

New to Syracuse and so thankful to have found a shop I can trust. Tony and his guys are great ! Honest and very knowledgeable, I would recommend this shop to my family and friends if they ever need any automotive work done in the Syracuse area, I will be taking my car here only from now on, Excellent service ! read more

I recently had my Nissan worked on and Tony and his crew did a great job at a reasonable price. Very easy to work with and I will definitely be back! read more

Was passing through town and had an overheating problem with my car. They worked me in immediately and had the problem fixed so I could get back home-- about 4 hrs away! Thanks so much! read more

I brought my car here 4 times and twice he charged me way too much. He charged me $85 dollars for rear brake shoes (just the part which cost about $20) and $85 for labor, $9 for spray lubricant and $5 for a sanding disk. Spray lube and sandpaper are tools of the trade. I've never had anyone charge me for them. It would be like a Dr charging your for the use of his scalpel or a carpenter charge you for the use of his hammer. I'll never go back. Ripoff! read more

Tony's level of service is by far the best I have experienced with having my car worked on. Some people do not care to learn more about their cars, but Tony has always gladly explained the work that needs to be done, even taking me under the car to go into greater detail. He has always worked with me to match what work needs to be, what I can do myself, and finding a balanced economical approach to keep me safely on the road. read more