Mavis on Erie Blvd. - 5 stars - excellent and professional service. I will be back for other…read moreservices!

Great service!! Had a leak in my tire that made my truck undrivable. Took me in immediately between…read moreother appointments to get it taken care of. They were also one of the only places open on a Sunday which was a life saver!!

We have been Dunn Tire customers for many years. So, when we got a nail in our tire, they were the…read morefirst place we thought of to get it plugged, even though these were the tires that came on the vehicle and not purchased from them. They were very busy, as it was a Saturday. The manager asked a tech if it could be fixed without putting it on a lift, as both of their working ones were in use. The tech said No problem, and proceeded to take care of the tire. We were out of there within 30 minutes and at no cost! We've always had good luck with Dunn and will continue to go there for our tire needs!

This was my first time visiting their store. I saw the low ratings, but the prices were very…read morereasonable. I went to many stores before finally choosing this one. There was a small problem during the tire replacement process, but they resolved it quickly. The staff were very friendly, and I will definitely come back.

These people are wonderful. They are so very helpful even when they don't charge for their…read moreservices. I've been there more than once for an issue with of my tires and they fixed it without charging me with a great attitude about service.

I punctured a tire. They had me in and out in under an hour, and it was so reasonably priced I…read morethought I was getting away with something.

I brought a 2022 Polestar 2 Performance, a rare one in Syracuse to this Big4, so happy with how…read morethey took care of the tire replacement. It was a day-and-night difference from another shop I struggled with that week. In the other shop, I was told that the tire would be ready in next day (not available), then 3 day later (not available again) and a week later. In contrast, Big4 got the matching tire next day. .. really saved my week for this rather exotic car. I saw how they meticulous took care of the car. I asked them to use the exact torque (103 lbs-ft) for the wheel bolts, and I saw they hand fastened each bolt with a torque wrench! Then they put the exact air pressure (42 PSI, I didn't tell them but they got it from the door sticker). This 42 PSI pressure is very important for the safe operation of Polestar 2. Overall, they did everything timely (waiting time was very short), yet handled everything very professionally. Some other notes: ---Customer reception area was spacious, clean and welcoming. That space didn't have any "tire smell" that is commonly found in most tire shops. Actually the door had a sign, "don't bring a tire inside" so I could tell they try to make this space as nice as possible. There were two nice old water paintings decorating the wall, and many photos and the big wooden American flag and Big4 sign. I liked how they decorated the reception. ---I saw a firetruck being serviced at another slot. I didn't know a firetruck could be placed in a private shop like this, and that scene was kind of assuring that even a firetrucks being sent here for service. I am so happy to find this shop, and can recommend it to anyone.

Got my front brakes done here, left the lot with them squeaking/grinding immediately (850 btw). I…read morecome back a few weeks later to get it fixed, they try to blame my rear brakes which they didn't do and charge me, I tell them it's the ones they did. I come at the end of the day to pick up the car and am told they found rubbing on the brake/rotor and fixed it at no charge. As I pull out there is no fix, the same noises come from the front of my car. Waste of my time and two missed days of travel for my job.

I bought my car from carvana and they placed the wrong inspection sticker on my car which led to…read moreissues with my registration. i called 9 different car shops asking to get my car inspected and all of them said not until next week. until i called midas. i dropped my car off and only waited about 1 hour for them to be done. it was $21 and i wasn't all too mad about that. the one recommendation i have is for a more accessible mobile check in. but overall easy, and had a nice lounge.

I hate taking my vehicle to a shop because I have been taken advantage of. But this place is…read moredifferent and Shane is great with people and see to genuinely care about all customers. I will be back for sure

Brad whom is the manager at Firestone in dewitt. I was scammed by them because they always say "I…read morewill do X even though I am not supposed to" In addition, they are not honoring the warranty on the brake job from 2022, Brad talked over me and seemed to think he was doing me a favor.

Solid. Inexpensive. Treats customers well…read more I generally try to use indy tire places for my vehicles, even for my semi-beater VW station wagon, but I was in a hurry, and needed my Tire Rack tires mounted and balanced before a trip. Over the phone, these guys agreed to put on the tires the day I called them, if I could show up by noon and leave the car 'til 7pm. When I got there a few minutes after noon, they were super-friendly, and promised they'd get it done. Because I rushed up there, my ride couldn't arrive until a few hours later. I spent a couple hours in the waiting room, and got to hear the staff interacting with customers. They were unfailingly polite, and seemed to treat everyone well, and, as far as I could tell, they were prompt about calling folks to give them details about on-going repairs, or when repairs were finished. I've dealt with many, many mechanics and service writers, who, though very competent, were not nearly this good about dealing with customers. My ride finally got there, and I spent the rest of the day bombing around Syracuse. Firestone called me back at 6:30pm or so to let me know that the work was done and that if I couldn't make it back before they closed, they'd be happy to stow my car indoors. When I arrived, they recognized me, gave me a friendly greeting, and charged me less than I expected to pay. They even gave me some advice on removing rust from my lug bolts (I'm still getting used to living someplace where they salt the roads all winter). The tires seemed to ride just fine, with no untoward vibration. I did get a warning on the dashboard about tire inflation after about 60 miles (everything was fine, one tire was inflated to about 2 pounds less than the others). I'm not sure whether this was my VW being fussy, or whether they didn't get a chance to reset the tire pressure monitor on the central console after changing the tires. In any case, I think they did a good job, and for a low price. And, bonus, there are a variety of tasty restaurants right around the corner. (Reading the other reviews, I'm not sure if I'd green-light whatever repairs they suggested, but they did a good job of the work I specifically asked for, and they certainly were pleasant and easy to deal with.)

I always go here because I've never felt scammed. They do not speak condescendingly when explaining…read morewhat needs to be done.

My third time there for minor body work. Their estimates are reasonable and their repairs…read moreexceptional. Picked up my Telluride today after some bum on Warren Street keyed the side of my car. The repairs were perfect. The big surprise was the credit card, long lost, left on the seat with a note "found by the Detail Team" Quite Awesome. Also discovered by the Detail Team was my girlfriend's litle purse of Bar Chips (multiple) under the seat. Missing for 18 months. Needless to say, the Detail Team will be receiving bar chips to our favorite bars. Many thanks, Detail Team.

I pulled in after being turned down for an appointment at other places and Raymond and his…read moremechanics were more than happy to help me. Raymond is awesome and answered all my questions about my car and gave me a discount on services I needed. I will definitely be back!

tried two times to get an inspection. understandably they were busy both time- one was mid…read moreafternoon and one was early am. The early am was what tore it for me. They were obviously understaffed and backed up at 8:10 am and to top it off a guy just was a rude jerk about reminding me they were first come first serve when I responded to his "what are you looking for" question. I don't need my butt kissed but I also won't bring my business to anyone who can't be at least polite when I was nothing but that both times.

A wide selection of auto parts, supplies and decor…read more The place is clean enough except for the front counter is a dirty mess There was no one at the front counter today, they rang me up at the back counter First it took him a few minutes to get the computer to work, then he finally was able to enter the product in the computer, then he had to walk over to the other side of the counter to run my credit card, Then he to walk back to the computer to finalize the sale, then he has to walk to the printer to go get the receipt I literally said to him that if there was a line I would not have waited in it I would've said three stars but I'm giving them an extra star for their support of law-enforcement and emergency responders

Went for an alignment right after getting new tires and they did not do a good job because the…read morevehicle kept pulling to the right. Had to reschedule again and now it's pulling to the left. How hard is it to do a simple alignment? Don't bring your vehicle here the technicians are incompetent and management will not care or check the work.

I have been using Village Auto since I met my husband nearly 15 years ago, and my husband has used…read morethem even longer. I cannot comment on the cost of repairs compared to other garages but I can attest that they have never charged me for anything I did not need. I have never been shocked by an invoice either. Actually, a few times they have talked us out of repairs because the car was not worth the repair cost. Early on I accidentally backed into a trailer that was in Village Auto's parking lot waiting for an inspection. I was mortified, but the guys at Village Auto took care of it. I have been loyal ever since. So if you are looking for a mechanic who is honest and competent then look no further than Village Auto.

Will never go anywhere else! Amazing service and they do whatever it takes. Steve and Mike and…read morethe crew really rock