Had my car towed here after being in car accident. They handled most of the paper work for other insurance company to pay. Car rental came there to pick me up and I WAS THROUGHLY SATISFIED WITH REPAIR ON MY CAR. All the paint job matched beautifully and Justin and his Dad were very tolerant of me checking on progress etc read more

Good communication. Loaner vehicle available. Faster turnaround time than even just getting the estimate from the shop that my insurance company recommended. Great work quality. Prices seemed reasonable. Excellent value overall read more

Fair pricing. Good communication. Explains all work before he starts. Multiple generations work here. Will try to get used body parts for u to save money read more

My car needed some parts replaced after someone stole it and took it for a joy ride. I was a little nervous because I hadn't gotten any body work done in Syracuse yet, but Rob was super helpful and and kind -showing me exactly which parts needed replacing and making sure that the replacement parts he got for the job were the best price and quality. I was impressed with how quickly he and his team were able to get everything fixed. Unfortunately, about 48 hours after I got my car back, someone tried to break into it again and tore off the driver's door handle. Rob was able to take a look at it right away and ended up replacing it free of charge! I'm very very thankful for Rob's kindness and generosity, and I'll definitely be taking my car back here in the event it needs work in the future. read more

Canetta's is a family-owned business with excellent service/repair at a reasonable cost, they even washed my wife's 2022 Honda Civic Touring as part of their service. When I need routine maintenance definitely plan on getting the work done at Canetta's Collision. Scheduling an appointment was no problem and convenient. Since Canetta's is a small business you must arrange your own transportation to and from. My wife's Civic was in a parking lot hit-and-run. Northside Collision wanted to remove the front bumper to repaint it and charge $1,151 for minor paint scuffs and abrasion. I did not need to file an insurance claim when Robert Canetta said he could fix the bumper for less than $150. The Civic looks brand new and not able to notice any damage. Very satisfied. Thank you, Mr. Canetta, for a superb repair. read more

I had the pleasure of working last week with Rob and Justin and I want to start by reviewing their level of professionalism. The both of them were incredibly kind and knowledgeable. They took a lot of time out of their busy days to assess, explain, and ultimately fix what could easily be considered a difficult issue. From the first time I called their office, I was able to speak directly with Rob who was very up front with me. This is uncommon in many shops in my experience, and I felt extremely valued as a customer. Every time I called the shop, I was greeted warmly and my call was answered quickly, no "we'll call you back later" or "he's too busy right now." Rob knows that I have a busy work schedule and have difficulty getting around without my car, so he was nice enough to give me a loaner car, even during a period where he was merely providing an estimate. Just to be comprehensive, the loaner car was newer, clean, and ran well. Ultimately, I had body work done by Canetta's and the results speak for themselves. They were able to restore my bumper, and do so in a timely fashion. During the work period, Rob and Justin physically showed me which parts were damaged and how they would need to be restored in order to achieve excellent results. I also had the opportunity to see their work space which is very nice. They have dedicated paint areas which are exactly what you would expect to see in a highly professional body shop environment. I trusted them with my high-end import car and I'm glad I did. Also, I had the opportunity to observe the shop work on many different customer issues, both big and small, and every customer was treated with the same high level of customer service. If you are in need of a trust worthy, highly professional auto shop, do not hesitate to come to Canetta's! read more

They explain things well and do solid work at a fair price. Very thorough, they take the extra steps to check things over and be sure all is in good order. I always prefer a family owned shop to a chain and Canetta will be getting my business. read more

Been taking my car here for years. Rob and his gang are tremendously honest and always extremely accommodating. I'm always more than comfortable bringing my car here. read more

Honest and ethical owner. Would never overcharge you or sell you things that you didn't need. He spent nearly an hour with us, not charging a dime. We'll definitely be back. read more

I brought my car in for an issue with my headlights. A part had to be ordered to make the repair. Canetta's had the necessary part in stock the next day, made the repairs ahead of schedule and charged me a much more reasonable price than any of the quotes I received from other shops in the area. I was able to attend an interview that I thought I would have to cancel as a result. Highly recommended! read more

I cannot say enough good things about Canetta's. It's a family owned and operated business that also goes above and beyond to take care of their customers. The repairs they did on my car after my accident came out flawless and were completed much quicker than most body shops would have. I work in the auto industry and these guys are true stand outs. Rob and Justin really care about the work they do, and their customers. read more

I brought my car here to repair body damage to the right front fender and bumper. I met with the owner(?) and he was extremely helpful with not only explaining everything that would need to be done, but to also work out a repair plan that would fit my budget. And yes, they detailed and washed my car! Truly exceptional service, very honest and friendly. They do great work and you can tell they truly love cars! read more

This is the best place to get your car repaired. Everyone is so friendly and the service is amazing!! 100% recommend getting your car fixed here, it's fast and comes out great! read more

I went to Canetta's for the repair today, and what can I say. The service was absolutely perfect. Very fast and everything was perfect. Justin was the one who did the repair, and he was very very good. I highly recommend anyone in syracuse to go here for the repair or any car related issues. read more

Took my car there to repair rust damage. They not only repaired the car to like new condition but they cleaned the entire inside of the vehicle, engine and outside. Then brought it back in 30 days and they did this again for free and cleaned up more small dings on the car. Great service and honest work. read more

My daughter brought her car there for some body work. They had the car for a week. After the fact, they claimed they weren't equipped to do some of the work she brought it in for and didn't finish the work they were supposed to. They promised to do everything she needed just to get the job knowing full well they couldn't fulfill their promises. Another case of auto shops taking advantage of women. read more

Honest, reputable and kind is how I would describe the owner and staff at Canetta's. As someone who takes pride in my car care taking I can highly recommend Canetta and actually already have to family, friends and coworkers. From my initial conversation on the phone to inquire about a service I knew they weren't out to make a buck and wouldn't be dishonest with what my car needed. The owner actually took the time to speak with me and explain the issue I may be having so I actually understood and didn't just blindly follow what he was suggesting; which I greatly appreciated. Since that phone call, less than a week ago, I have been to Canetta's twice and they have helped me expediently both times and I left with my issues resolved. Justin was very reassuring and very kind. In addition, their sizable facility is clean, well maintained, and a comfortable environment for waiting while work is being done. This family owned business is now my go-to shop for all of my of car needs and should be yours too! read more