This is the second time we have had a situation with the Service Dept here and there won't be a…read morethird. I Scheduled an appointment for 3pm for a power steering problem and my wife arrived a half hour early, then service person tells her that they can't look at the problem with my 4 Runner (that was purchased new from this dealership) because they are back logged, and the next available time was a month out. She took time off from work to make the scheduled appt and drove 45 mins from home for nothing. Again, we tried to give Fox our Business because it is closer to home. We will go back making the 90 min drive to Hoselton Toyota in East Rochester where we never had any troubles and should have Stayed - GOOD RIDDENS -

I had the worst experience of my life buying from fox ts. Nothing that was supposed to be done to…read morethe 2017 tacoma before pick up was done. Still a chip in windshield, never painted scratches in paint. They didn't even detail the interior...it was filthy. And this is after salesman Cody made us wait 2 weeks to pick up. Complained to sales manager who said he would pay for detail at a shop close to us. Never did! We will never again buy from them. Aggravation and disappointment that cost us over $30,000. I'll stick with Basil Toyota in lockport. Class act.

I was in the market for a new car, and found that my Costco membership gave me a $1500 discount…read morefrom several different brand options. I wanted a sedan, with AWD, heated (and preferably cooled) seats. From comparing several options online I decided on the Subaru Legacy Touring XT. I test drove one, and that experience was great, without pressure or gimmick sales tactics. A few weeks later I went to go buy one, making an appointment ahead of time. The appointment was great. The loan application process was simple, I got a good rate through Toyota (the same dealership has both brands, and the Toyota rate was 1-2% better APR). This is where things started to get complex. I *hate* that almost all the vehicles on any lot are black, white, or gray. I wanted the top level trim (Touring XT) in blue, with a few additional options. The dealership was not expecting one in the next few months so they searched and found one at a dealership in Buffalo that was previously marked as sold, but the sale fell through. They were able to get it transferred for me, and added the additional accessories and options that it didn't already have. (It had most of my wish list already, but I wanted the factory fob-based remote start as well as the auto-dimming mirrors.) Once it was ready, they drove it to my house 22 miles away to drop it off. Because I work in accounting I noticed a very minor math error on the price, which they corrected and actually refunded a little bit extra. Multiple people from the dealership checked in with me at various steps in the process to find out if I had any questions or concerns. Out of curiosity, when I finalized the sale I looked online to find out how many other blue ones existed at any dealership in the USA, whether marked as sold or not. There were 7. So they managed to get me one of seven in the entire country, and bent over backwards to help me get the car to my liking. Because of timing, I needed to return a few weeks later to get the undercoat done, but I took the opportunity to try a nearby local restaurant. Since then I've had my regular maintenance done there, and each time they send a link to a video walkthrough of the items being inspected.

My wife and I recently needed to trade a vehicle for something newer. We went to FOX Subaru/Toyota…read morein Auburn, NY to peruse their inventory. We were looking for either a Subaru Forester or a Toyota RAV. We walked into the dealership and met Sean Battle, who was very helpful during the entire process. Sean looked to see the best vehicle to keep us satisfied for years and we agreed on the Toyota RAV LE 2022. Sean introduced us to Clint, a very pleasant office manager, and to Lynne Kovac who finalized the sale. We never felt pressured or pushed to buy a certain brand or model, the choice was completely ours. So, if you are looking to trade in or are looking for something new, or newer, stop into FOX Subaru/Toyota in Auburn and ask for Sean. He made our experience a pleasure.

Do not buy a car from Fox Chevy in Auburn New York I went in to buy a new car and they talked me…read moreinto a Nissan rogue SV which I'm happy with I love the car but the issue is is the problems with the car now where to begin. The car was in service so I didn't really get a chance to look at the car before purchasing which is absolutely my fault I'll take fault for that but I was told the car is an excellent shape great car and I have tons of warranties mechanical warranties I have interior warranty and exterior and this is where the problem begins. After inspecting the car after I send all the paperwork like a moron because I should have looked at the car beforehand but it was in service and I went on their word which is another mistake I went to pick up the car and noticed that the hood of the car was rock chipped to hell awful so I was told that I had some sort of interior and exterior warranty that would cover that there's a first issue. Secondly the front driver seat has like three rips in it and it's peeling The seat is falling apart and I was told I have a warranty that would cover a new seat so I go through the warranty process and it's denied. Come to find out I actually do not have a warranty for exterior or interior The warranty only covers cleaning covers nothing else I do have a mechanical warranty thank God but I was lied to by the dealership and we have been fighting for probably 2 weeks now to get the seat fixed and the rock chips fixed on the hood well low and behold this dealer ship is a joke so I am now with seats that are peeling in a hood that looks like garbage. My sales manager is to the point now where I'm stressing her out so bad that she will not call me or answer any of my messages she has completely blocked me pretty much and when I went in there the other day they said they're going to fix the seat but they're going to make her pay for it which is not her problem and on top of that it's not going to be a new seat they're going to patch it basically. Don't make the mistake I did folks Don't go to Fox Chevy or any Fox. This would be the last car I ever buy from this company they are a joke and they lie and when you try to get a hold of your sales rep or anybody else they ignore you I made a mistake and now I have to pay for it.

I'm sorry to say, and I don't like to post bad reviews, but beware! This dealership used to be…read morefantastic. Now, it is so terrible ....... The service is awful and if you would like your car to sit there for a month, this is what you will get. Do yourself a huge favor and take your vehicle anywhere else. I mean that. After 15 years of servicing my car here, I will never go back.

I wasn't even planning on buying a vehicle when I stopped to look at their inventory. Caine was so…read morerelaxed and laid back, no pressure at all. He listened and showed me the perfect match for me. Then he came in on his day off to finish the sale. Andy was amazing with the financing. The hardest part of the whole process was switching my insurance.(Ins. Co. Had technical difficulties). It was the fastest, smoothest car buying experience ai have had yet. Thank you Bidleman.

Associates in the service department were very friendly. My vehicle was tended to quickly and I was…read morepleasantly surprised that it was over $20 less than I was expecting because they had a coupon they used towards my service. I drive out there from just south of Syracuse because they had the best reviews out of all of the Ford dealerships service departments. The ones closest to me had horrible reviews. I will be returning.

Recently leased a new vehicle. Sales rep, Randy Pilot was great. Randy went to work valuing the…read morecar I was turning in, researched and provided me with all the opportunities for price reduction, including Military service. When the car arrived, the dealership quickly prepared the car and ultimately gave me the key fob. Randy spent additional time with me reviewing all the features to make my ride enjoyable.

Ashley was great to work with. I came in trying to help my parents find a vehicle and honestly they…read moreweren't even totally sure what they wanted yet, but she was so patient, down to earth, and easy to talk to through the entire process. She sat with me for sometime going over different options, answering questions, and never once made me feel rushed or pressured. On top of being knowledgeable, she had a great sense of humor and just made the whole experience feel comfortable instead of stressful. You can tell she genuinely enjoys helping people and actually listens to what you're looking for. Car shopping can be overwhelming, especially when helping parents on a fixed income, and Ashley handled everything with kindness, patience, and professionalism. Overall just a really great experience and I'd highly recommend working with her.

I had a smooth, no-pressure experience purchasing and trading in my Honda Accord. I came…read moreprepared--I had done my research and knew the "out-the-door" price I was aiming for, as well as the value of my trade-in. I even had an appointment scheduled with Lamacchia Honda the next day for comparison. Over the years, I've had mixed experiences with their service department, but never with Joanne--she's always been wonderful. Mat Willsey was knowledgeable, professional, and very respectful, which I especially appreciated as a female buyer. I highly recommend working with him. I also liked the new open layout of the showroom--it made the negotiation process feel more comfortable and transparent. In the end, I was very happy with the financing (which was better than my local credit union), the trade-in value, and the final price, which landed right where I wanted it. I'll admit, some of the negative reviews made me hesitant at first, but after my experience, it's clear many of those relate to service, not the purchasing process. I'm glad I gave them a chance.

They don't even deserve 1 star. The only reason this jackass has any stars is because people are…read moreforced to leave at least 1. Buyers beware! This guy sells cars that have been illegally modified. Here's what you can expect when dealing with the owner Mike when leaving an honest review warning others about his dishonest, and dangerous misleading's. This is a text message he personally sent me two days ago. Wow you piece of shit I just read your slander online and sent it to my attorney!!! It's not only libel but oral defamation of my whole family's character and I intend to pursue a civil case against you and your family TOMORROW! You are a pretentious asshole that wanted to drive an affordable Rover but didn't want to live with it being used!! I never had the vehicle back for any of those repairs that you talked of doing so it is SLANDER when you tell the public otherwise asshole!!! Good luck with this battle I promise you that you will lose! Nice coming from the owner of Lo Piccolo's hu. allow me to clarify here: I knew what I was getting into a used car, thus going to a "USED CAR DEALER" the car was for my daughter's 16th birthday. The Range had multiple problems from the get go, of which Mike fixed one of, even after I offered to pay for the other repairs. Mike straight up lied about the suspension when pointing out the fact that it didn't work in any of the 4wheel operations, of which he said they'd fix, but didn't, sighting that the previous owner had replaced the air shocks with spring ones. This was said three weeks after buying the car, and during the long period of them having the car in his shop. NOW, either Mike didn't know about the shock change, which makes you question his car purchasing prowess, or he did know and decided to be shady about, you decide, either way it makes you question his over all intentions. Piccolo's had a sign reading "we buy used cars", so I thought why not try to sell them back the Range they sold me Less than a year ago, and in better condition then when they sold it to me. Mike offered me half of what he sold it to me for, then backed out completely when finding out the check engine light was still on, of which cant be fixed due to some jerry rigging they did to the catalytic converter. Don't buy anything from this guy, you'll regret it!!

From the owner: LoPiccolo's Auto Group is a family owned and operated business specializing in the sales of one of…read morethe widest variety of southern quality pre-owned vehicles in central NY. The founder and General Manager Michael LoPiccolo has experienced every facet of the auto industry from detail and repair to General Management and Financial Analysis. The staff at LoPiccolo's Auto Group work diligently at maintaining Michael's genuine pursuit for Complete Customer Satisfaction by providing total awareness of his inventory's condition, and total awareness of available lending in the marketplace.

Absolute disaster masquerading as a dealership…read more If you enjoy having your time wasted, your intelligence insulted, and your wallet treated like a piñata, then Fox Jeep Chrysler Dodge Ram might be your dream destination. For anyone else with a functioning brain and a vehicle they care about, stay far away. They had my truck for four full days and managed to accomplish exactly nothing. No fixes. No progress. Just excuses. The highlight of this circus was being flat-out lied to by Mariah, who claimed their fuel filters had "water damage" and that she was saving me $400 by not installing them. That would have been generous... if it were true. It wasn't. It was fiction. Poorly written fiction. Then came the punchline: a quote of $5,000+ to fix an oil leak in my diesel engine. Five. Thousand. Dollars. For context, I'm getting the same exact job done for $1,500 at DW Diesel. Turns out honest diesel mechanics still exist. Just not here. They also ignored a very obvious bearing noise coming from one of my rims. Didn't fix it. Didn't explain it. Didn't even bother answering my questions about it. Apparently silence is part of their premium service package. To make things worse, Mariah's texts were rude, dismissive, and dripping with attitude. If customer service were a crime, this place would be doing hard time. This dealership used to be decent. Ever since Fox sold it to whoever's running this operation now, it's gone straight downhill. What's left is a service department built on inflated pricing, misused trust, and outright dishonesty. Do yourself a favor. Save your money, your time, and your sanity. Take your vehicle anywhere else. Literally anywhere. A random mechanic with a socket set and a conscience would be an upgrade. Fox Auburn's service department isn't just bad. It's a rip-off.

Upfront...not your typical dealership…read more They listen to my needs and my wants, worked with me to get to where I needed to be, did not attempt to blow smoke up my backside and were an overall pleasure to work with. Everyone from Alex (On Line Sales Mngr) to Kenny (Salesman) to Jason the Financial Mgr were upfront and honest with me. No pressured sales gimmicks. I have nothing negative to say about anyone I dealt with. From my initial online interest through the test drive, all the paperwork and then to taking ownership my experience was hassle free. My only complaint, is that during the State inspection process they discovered that the front ball joints needed to be replaced and that delayed me taking ownership by 2 days. Good that it was repaired prior to me takin...bad I had to wait 2days. I would recommend this dealership.