This store has been closed for well over a year and the original guys Mike and Tim left close to 3…read moreyears ago and the new people ran it into the ground. This store no longer exists.

This is not a company store that does not care about you. Mike and Tim give personalized,…read moreprofessional and courteous service. They are the real deal. Knowledgeable about every aspect of phones. Just a real pleasure when cell phone service companies can be so stressful.

Jordany fixed my 15 pro and it looks great, fast service and great customer service, definitely…read morewill recommend this place

I am reaching out regarding a serious issue involving my Samsung Galaxy S25 Ultra following repairs…read moreperformed at the authorized Samsung repair provider, uBreakiFix in Royal Palm Beach, Florida. On April 29, 2026, I brought my Samsung Galaxy S25 Ultra to uBreakiFix for a back glass replacement. Aside from the damaged rear glass, the phone was fully functional with no operational problems whatsoever. I specifically chose this repair location because they represented themselves as an authorized Samsung repair center using OEM Samsung parts and procedures. I paid approximately $110 for the repair and was advised that the device would undergo testing before being returned to me. When I picked the phone up, I immediately noticed one side of the replacement back glass appeared slightly raised and not fully flush with the frame. I questioned the technician about this concern before leaving the store and was specifically told that this was "normal" because replacement glass would not fit exactly like a factory-installed panel. Trusting the expertise of an authorized Samsung repair facility, I accepted that explanation. Over the next two weeks, the same raised area progressively worsened until the back glass began visibly separating from the frame of the phone. I returned to the store and showed them the issue. At that point, I was informed that the separation was not normal and they agreed to repair it under warranty. I left the device with them again, and shortly afterward was told the repair had been corrected and the phone had been fully tested. Unfortunately, later that same day, the exact same side began separating again. After continuing to use the phone during normal daily activities, the loose back glass eventually caught on my pocket while removing the device. Earlier that day I had been exercising outdoors and sweating. Shortly afterward, the phone stopped powering on completely. Before returning the device to the store, I documented the condition of the phone on video because I was concerned about the repeated repair failures and wanted proof of the device's condition prior to surrendering it again. When I returned to uBreakiFix, I was initially assured the issue would be handled under warranty. However, after waiting several hours, I was informed the warranty claim had been denied due to alleged water damage. I explained that this was the same device that had already undergone two failed repair attempts involving the improperly sealed back glass. One technician stated that the phone had arrived sealed and that there was no way moisture could have entered because they had to use a hot plate to remove the back glass. This directly conflicted with the visible separation issues I had already documented. When I requested to speak with a supervisor or manager, I was initially told there was no supervisor available and that I would need to contact corporate myself. Multiple employees then reiterated that the warranty was void due to water damage, despite the documented history of the back glass repeatedly separating after their repairs. At no point was meaningful consideration given to whether the failed seal and repeated repair issues contributed to the device failure. As a long-time Samsung customer, this experience has been extremely disappointing. I trusted an authorized repair provider expecting professional workmanship and accountability. Instead, I have been left with a non-functioning device after multiple failed repair attempts. I respectfully request that Verizon/Samsung review this matter and assist with a fair resolution, including a review of the repair history, workmanship, and warranty denial. Thank you for your time and consideration. Alex Hejazi Update 5-29-26 have to add photos because google wont allow text

Shane and Nick are exceptional people. They care about your needs to the fullest. Once you visit…read moretheir store you will never go to any other At&t location. Hands down the best service and the best advise when it comes down to your individual needs. Just today Nick, who is very knowledgeable and has the best customer service skills was able to help me quickly and efficiently. And even met my expectations by providing me with additional discounts. He's the best!! Thank you Nick!!! Evie and Ron Hansen

Overall the experience was a good one with a good outcome. We needed to replace an iphone and were…read moreable to get what we needed within about 45 minutes which included setting it up which we have had some difficulty with previously. The young man was very polite and knowledgable. He was also quick and attentive considering he was the only employee working and there were about three or four sets of customers he was assisting. The only improvement I would suggest is to have another employee on staff so that one person doesn't have to handle everyone and your customers do not have to sit and wait for help.

Terrible customer service- they are so lazy. Went in to get my phone fixed and trade in old phone-…read morethey didn't feel like trading in my phone which they can do I store so they told me to call AT&T customer service. Left had to come back in because new phone still wasn't working had to wait twice because they didn't want to answer my question and they just walked away from me instead. Ridiculous- lazy . I hate ATT- worst service ever- every time

Beware and be aware,this is an independently owned location and has no real relationship with AT…read more&T. If you have a problem with the plan or phone they sold you,they will not honor their agreement and AT & T corporate will not help you resolve any issue. If you do decide to shop this store do so at your own risk. James the manager and Nick the owner(or something) have only fed us BS and have not resolved our issue. After countless calls and visits to get our problem resolved,we have received only lame excuses. It's been 10 months since we purchased these Samsung phones on a buy one get one free promotion and we are still being charged for both phones. Do yourself a favor and deal with an AT & T corporate store. If you have a problem they will fix it,not provide endless excuses. Next step is small claims court which will cost them much more than fixing our issues.

We had an excellent experience at the AT&T store in Wellington Mall. Rosana provided exceptional…read moreservice--she was friendly, professional, patient, and took the time to explain everything clearly while helping us find the best option for our needs. She made the entire process easy and pleasant. We highly recommend asking for Rosana. Thank you for the outstanding service!

JD at this store spent hours with me taking his time and making helpful recommendations, went above…read moreand beyond in helping me get my new phone. Highly recommend this store and his incredible help!

I was on my way to Verizon to change services only to find out they were closed. I went ahead and…read morestopped in AT&T corporate store again to see if they would help me out. I did visit 2 stores on Friday, May 29 and unfortunately left without a phone and a lot of bad information. Luckily for me William Jackson answered the door and took care of my needs extremely fast. He was hardly a salesman, more of a friend. I feel like he met and exceeded all of my needs which is why I am still a customer at AT&T. Thank you William

My 74 year old very PATIENT aunt went to this store because she has purchased multiple iPhones from…read morethem. Unfortunately, they do not have customer SERVICE skills. All my aunt needed was to have someone attach her iPhone to her email account. I called them specifically so they could understand her needs because she is not technology savvy. After the customer service rep said she would not do it for security reasons (EVERY phone PURCHASE I have ever made sets up your email account-- is it not private then?) Then the manager, Lindsey, said she would do me this favor once, it took her less than 1 minute to attach the email account and be done. She made me feel like we inconvenienced her, her team, her store, her entire life really. Does no one recognize anymore that it is a good idea to treat elders with respect so hopefully someone will treat your elder with kindness and respect? Lindsey made sure to tell me that her SALES reps did not have the time to take care of stupid little things while on the SALES floor. Moral of this ATT's store is we will sell it to you but forget about servicing you or taking care of you after you give us your money! HORRIBLE people!

I buy all my accessories and covers for my apple products here They are friendly, have a good…read moreselection and area half the price of Apple. The quality of the merchandise has always been good. Would highly recommend them.

So disappointed in this establishment. First of all, don't…read morebuy your cell phone case here. The first case didn't allow me to turn off the phone, and it kept turning the ringer up. I couldn't see the screen. I went back and asked for a refund. I was informed there were no refunds. So I picked out another one case and it is falling apart, too. Please do not waste your hard earned money here.

The two girls taking care of me while I was buying a new phone and transferring to at&t, Ashley and…read moreCataleene, were amazing! not only did they help me with pricing and transferring, they offered lots of difference choices and saved me money!! I would definitely recommend this store!

Not much to say here. Service is not what you get. They are not much help. The person helping us…read morehas finger nails that are like 2 inches. She has trouble typing and programming everything. Not very good at the job. Go somewhere else

I visited the store today to possibly purchase a new phone. Ron and his manager Anthony were were…read moremost helpful. I worked mainly with Ron and he went above and beyond to help expedite the process. I was able to walk out with my new phone and ready to go. Thanks guys! You made my day and helped make our transition to South Florida even better! Karen K.

Turned in my old phone yesterday and had the opportunity to be helped by Elaine. What a star! She's…read morehelpful, patient and so personable. Thank you, Elaine. I said it before and I will say it again, you are a star!