Adam is the best! I have used his service several times and I am always extremely satisfied…read more Yesterday, in particular, I truly appreciated his expertise. I was on the phone with HP for 2 hours trying to get my computer to start and they were unable to do so. I called Adam and he spent about a half hour on the phone with me discussing possible issues and solutions. He then asked me to come in to the store. Adam got my computer starting in about 1 minute!! Further, he demonstrated what a gentleman he is as he would not charge me for the service. You can rest assured that Adam will give you the right assessment of your computer and guide you towards the proper solutions. Thank you, Adam!

My aging computer was making strange noises and I was sure I needed a new one. TCTS, in a single…read moreday, replaced the hard drive with a solid state drive, repaired my fan, cloned my hard drive and upgraded my machine (which I had been told couldn't be done) to Windows 11. I am beyond happy! You could not pick a better place to have your computer diagnosed and repaired.

I haven't been in any Best Buy in years. This is a nice store with plenty of TVs on sale. I came…read morehere because IKEA has a kitchen planning center inside the store and a friend suggested I make an appointment and see if they could help with my son's kitchen remodel in NY. Big shout out to Jaqueline who took her time and went out of her way to help me planning a kitchen. I had the dimensions and professional measurements and she created a beautiful kitchen with everything including appliances. This is a free service offered from IKEA and Jaqueline was knowledgeable and excellent at her job. While I was in the store I was able to look at appliances which my son will be able to order online and have delivered.

The worst!!! One star is too high…read more We bought 3 TV's with hopes of having 2 mounted on the walls. Our first installation left us with a 5x7 hole on the walls because the installer felt resistant but kept cutting into the dry wall. Dry wall dust was everywhere and tools were left on my furniture and on my bed cover. The tv was put in the wrong place and the installer did not want to fix the hole because they had a long ride back to Miami even though they said they had the equipment to repair it. We paid far more for this installation than we did on our main tv that was installed by someone else who did a very clean job of installing. We had to return to Florida, paid $1000 to travel to get this situation fixed. We are given an early appointment which was then changed twice without notice to us.The whole day was lost. When you have a problem- fix it first then move on to other jobs. Now we wasted another day waiting. You can't call the store and the AI conversation is worthless. When we finally got through to the installers, they were rude. I would never suggest Best Buy nor would I use them.

Excellent service and excellent prices. I took an iMac in there to have the hard drive fixed. I…read morecouldn't believe the price they quoted me. I felt like I was stealing. I got the computer home and it worked fantastic except a couple of days later the screen came loose. I took it back over there and they fixed it immediately and took care of the problem. I've not had any problems since and they were so nice about the entire experience. I highly recommend this repair shop.

$15 phone screen protectors takes about 10 minutes, depending if they are busy or not. I visit this…read morestore when in town and wish this was closer to me. I trust the owners and have been coming here for over a decade. They can replace batteries. Depends on the products of course. They have a nice display of the iPhones through the decades. Fast, friendly, value driven. I am so glad I stopped here for my screen protector.

I was there a couple of months ago. I had a great experience getting my computer fixed. I would…read morehighly recommend.

I came here because of the 4.5 ratings. But it did not live up to the rating with my experience…read more (Dee) the guy who checks you in and tells you what's wrong with your computer was nice and seems like a good trusting character, I had a video card issue and got it back from a different place baked which temporarily fixed the problem but I wanted to never have to have to go through a tech baking the card again so I ask Dee to have his tech check it out and fix it once and for all. Which he sounded like he knows how to fix this problem so I was comfortable enough to leave my computer there over a couple days for them to send it out to their technicians to fix. However, the couple days turned into over the weekend and not sure if I will get it back by Monday. so I asked for the computer back, Dee said they find nothing really wrong with the video card but replacing the screen would be ideal since there's 2 lines there. I contemplated and agreed to let them fix the problem that didn't really bother me but since they suggested it, I guess it won't hurt. But, that's when it all go downhill from there. There's a wait for the part that's needed to fix the computer. Since I insist to keep the computer instead of leaving it at the store when they need to order the parts n wait for it to arrive to the store, they charged me $100 deposits in case I won't go back to let them fix the computer, but the part never came and they returned $60 to my credit card and kept the $40 for restocking fee or the tech to open my computer to check for issues? Also, they never call or notify me for returning the money or not able to fix my computer. I had to find that out through my credit card bill. Talk about unprofessionalism. So disappointed with them. I guess I will tell them how unhappy I'm with their service on Yelp would be the right thing to do since they don't want interaction with their customers. This is total scam to me. They open my computer saw nothing wrong but suggested I replace the screen yet the place they order parts from took forever n supposedly they never got the part, so they decided to charge me a fee because of what!? How is that on my tab? I would be aware of this place if you plan on using their service to fix computer. Btw, you walk in, there's no computer there, it feels super sketchy. If it's not for the past positive rating, I would have not given them any business. I do questions those reviews.

i had been dealing with an issue for over a month . The apple genesis at this store were miracle…read moreworkers .They very knowledgeable caring and kind. Thank you !

I had to fix the back screen on my iPhone 17 pro max. I'd made an appointment for 10:45 on a…read moreSaturday and they had my phone fixed and back in my hands in an hour. Idk how they handle sales, but repairs are A+.

I've been a long-time customer of the Apple Store at Boca Mall and have purchased quite a few Apple…read moredevices and gadgets here over the years. I'll be honest my experiences haven't always been perfect. Weekends can be extremely busy, and when a device needs service, the wait can sometimes be very long. I also had a particularly difficult experience here years ago when I had to wait for hours with my two very young children. As a parent, you can imagine how challenging that was, especially when I felt like I was being completely ignored while waiting. But today was a completely different experience, and I really appreciated it. We were helped incredibly quickly, and our issue was literally resolved within just a couple of minutes. The whole interaction was easy, efficient, and pleasant. It's nice to see that even at such a busy location, a simple problem can sometimes be handled so quickly and professionally.

Yesterday, 05/12/2026 I went to the Apple Store (Boca Raton Town Center Mall). It was very busy, I…read morewas planning to spend over $ 2,500.00 in new phones and other items plus I needed Apple Care Support for my damaged iPad Mini. The first green shirt guy was very dismissive an d pointed to Felipe. He said he was the guy to help me. I waited in line to talk to Felipe but when my turn came someone just stood in front of him and Felipe talked to her for a long time. Finally it was my turn, but Felipe was very busy so he made an appointment for me to comeback in 1 hour (5:00 PM). I went on to other errands and came back early at 4:30 PM. When I finally got his attention he told me it would be 20 minutes before he could see me. He went on to take care of a good looking woman as if I was not there. She did not have an appointment but she had a great figure. I think Felipe felt his time was better used helping the attractive woman. We waited for over 25 minutes at which time it was already passed my 5:00 PM appointment time do I told him I was leaving. At 5:55 PM I received a message that Felipe was ready to see me. This was almost an hour after my appointment time. Apple founder, Steve Job, must be turning in his grave every time an Apple employee treats a customer this way. As a Luxury brand Apple customer service sucks. I have invested through the years over US $ 50,000 on Apple products from their first iPod or their G3 Computer to an endless number of iPhones, iPads, MacBook Air, Apple Tower for my daughter's Photography business and IPad Pros for our Wellness Business. However, Apple does not track their loyal customers like other Luxury Brands do. As an example AMEX knows every time I call that I have been their Platinum customer for the last 40 years. Patel Phillip takes me to a special office and offers me Champagne while I wait for their sale associate to bring out the goods. Even My Subaru dealer knows me and goes out of its way to make me feel comfortable while I wait. The attitude at the Boca Raton store must be a reflection of a poor store manager or badly trained associates. Or even worse an example of how T Cook has lost control of the Company. I think his firing is well deserved as he has damaged the brand by allowing their customer service to fall into such level of disrepair. I will buy my wife's phone at the ATT store and make another appointment to get service for my iPad mini at this store. I dread the thought but that is what a monopoly comes down to. Treating your best loyal customers like cattle w/o regards for how much they have contributed to your bottom line.

Recently I had a laptop that out of know where started to act crazy. On its own, multiple windows…read morewould open and close. So the natural thing I thought of was maybe I have a virus. So I ran all my virus protection including Malware and it still acted crazy. I asked an I.T. guy for assistance and he did his thing and told me the computer was shot and to buy a new one. To me, that was devastating as this was a new computer. The last thing I wanted to do was buy a new computer. I ended up hopping on Yelp, went into the search area, and had it send my issue out to vendors on the site. In a short time, they responded back to me, started the dialogue, and told me what the issue would be. He broke it down in simple and easy steps. When I followed it, it was exactly what he said it would be, a bad screen. Based on that, I told him to order me a screen. When the screen came in, I was called by the technician. At the store, the tech greeted me, told me he would have the computer fixed the following day. Which is exactly what he did do. Overall I am impressed by the business and the willingness to diagnose an issue without me even giving them a cent. They were fast, gave me a warranty, and I will certainly use them in the future if the need ever arises.

So I had to update my review & remove a star due to the lack of communication. When my laptop was…read moreready for pick up no one called me, when the diagnostics was complete & a part needed to be ordered no one called me & when the part arrived & I needed to drop my laptop back off for the work to be done, no one called me. In each of these instances I had to call the store to follow up it would've been if staff called or text status updates.

I highly recommend you reconsider before taking any device into this business. I took my pc in for…read moreone and only problem. It was wiped clean and returned to me saying I needed to use a different email system. That should be my decision. I returned the computer to have it reset to what it was like when I first took it in. Leo added an icon at the bottom which when clicked on took you nowhere. My husband had recently passed away and Leo deleted his email and all the records of home improvements, pictures and just everything he had, they are just gone as were all the messages, some of which I would reread just for comfort. They were "nice" people but stay away from them. The shop looks like a bomb went off in it. I was very uncomfortable inside. I am still struggling with using my PC. I wish I would have paid a little more and used the Geek Squad.

These guys fix my rig everytime. from blown components (thunderstorms) to upgrade over hauls gpu,…read moremotherboards etc. I bought a allinone from them as well. always in a good mood fair prices, and top of the line customer service

As an interior designer that has worked all over the world for over 20 years... I can tell you with…read moregreat authority to avoid this company at all costs! They are sleazy and dishonest! Buyer beware!

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