We went there tonight to set up a family plan. Brian was extremely helpful and we got some amazing customer service. He walked my dad through getting some information over the phone and he was patient, polite, and helpful. Thanks Brian!! We also got some great deals with a trade in and sales going on phone cases and screen protectors. read more

Ousman has been an incredible help! This is the second time he has assisted me with resolving issues on my account and ensuring everything was taken care of properly. He is patient, understanding, and very knowledgeable in customer assistance -- he truly deserves recognition (or even a raise!). Today, he helped us temporarily suspend my husband's account due to military orders. We initially went to the Lakewood location, but they turned him away and told him to call customer service. Unfortunately, the phone support was also chaotic and unclear about what needed to be done. I suggested coming to this location because Ousman had helped me so much the last time my account was mishandled by an agent over the phone and once again, he came through for us. read more

this was the worst customer service ever I had a appointment with the manger she never talk to me or even fix my problem, she send her worker brain to help me didn't do much either I had to call 611 to GET the help from this amazing lady worst place ever me as a manger that I am I would never act like that . They are just trying to charge you with anything. read more

Horrible customer service. The wait time shouldn't exceed more than an hour, yet people are waiting 3+ hours just to get a phone. They clearly need more staff to handle the flow of customers. On top of that, they don't communicate whether you're next in line or not. I waited about an hour just to buy a screen protector and a phone case, and even then, I just walked out. My time felt completely disrespected. read more

Came in to trade in my old phone after terrible experience at another location. Nick was very helpful and fixed all the screw ups by the other store in minutes! My new go to store for all my needs. read more

Just left the Tukwila store and ANTHONY AVERY is the Go To Guy. Background: Without any warning, my iPhone died this morning. Couldn't power up for nothing...I even prayed to the Lord above for some miracle. We'll long story short, after 2 attempts at Geek Squad at 2 different Best Buys and hours later...I accepted my fate and headed to the nearest AT&T to initiate my plan's 'free' upgrade. As I was recounting all the events that led me to Tukwila AT&T, Anthony says "& you just want it to work like this, right?"He turns my phone around and I see my screen saver of my beautiful family and all the missed items of the day!!! Cartwheels and high jumps (all in my head). Then Anthony graciously answers ALL my questions without the sales pushiness because he knew I wasn't going to upgrade/trade in my precious...he's still kicking!!! So I shake his hand & bid him blessings and went on my merry way! But should I ever need to fix any issues with my phone and/or plan, ANTHONY's my AT&T person. Need to hear all your benefits, savings, and/or phone options Anthony Avery is a SME (subject matter expert) and phone whisperers!!! I highly recommend Tukwila store. read more

I have been an iPhone user since it originally came out in 2007, and every 2 years, I would upgrade to the newer version; so pretty much that's all I know up to the time I wanted to make a switch, I was hesitant and wasn't sure about the switch. I came into South center att and Mr Kevin was the rep that helped me out that day. He was very knowledgeable and professional took his time to explain the little details that help me ease into a choice to switching over. He also help me months later when I came back into the store to help kink out my other thing I didn't understand. He made my switch very comfortable and I was at ease and very happy: if you have the chance, kevin, the Asian male is the MVP! read more

I called around because I needed help with my phone service. I went to 1 other location in person and was not satisfied. Felt a bit classist and pushed to upgrade my phone (I know that's their job). But I called this location and this girl answered. I asked a couple clarifying questions on the phone and decided to go in store since it would be better to verify account info and purchases. I did end up upgrading, but not my entire account as another salesperson told me. I was able to get the help with my phone and services without feeling hassled or played with because I didn't know technology or the latest information with phone security, etc. Super satisfied and honestly if you're a woman, I recommend always looking around for another woman as well. Not always gonna work in your favor, but it did this time for me. The store and the ladies that helped me were sweet and knowledgeable. 10/10 would come back here read more

Went here earlier today to order a new phone and we were assisted right away. The staff was friendly and informative! I've been going here for years and haven't had a problem with the service. read more

This was a less than desireable experience for me. I spoke with another AT&T store and talked about running out and picking up a new phone. They said they didn't have much inventory in the store, so get out there quick. I asked if I ran out there, could I walk away all set to go with a new phone all ready to roll and the answer was yes. At the last minute, I decided to come here, which is closer. I popped in, signed up for the plan. They said, no inventory in the store but they could deliver the next day in a two hour window. Am i available? Sure. What i didn't realize was, they send someone to your house to set up the phone? Nobody ever explained that at all. How can that be? Not my preference and I was completely surprised. The other thing is....it's pretty dang simple to activate, so.... read more

I have switched from T-mobile my monthly unlimited 5G was 55$ after tax. I trade in my 11 pro max and got 15 pro max. They said 65$ for your plan 33$ for the phone after trading yours it will be 10$ months for phone I also turn on auto pay to get 10 off as they promised. I paid 122 for taxes in very first day, I got my first bill next week for 160$ when I went to this store they talking about things that they never mentioned in very first day before switching. Now they are saying your monthly bill after trading in and after auto pay discount will be 97$ per month. Have to pay triple the price in 3 years. Fk you all read more

The Wait is ridiculous!! They have 2 people checking in the coming customers instead of helping them!!! That's stupid!! I was only here for something simple!!! So far I have waited more than one hr. Still the other two people just standing!! Waiste of labor!! Poor service!! read more

I will NEVER return to this location - staff is RUDE and unhelpful (just like the ATT at the mall). I needed to return a Christmas gift (Go phone) and they wouldn't do it because it was 2 days after the 30 day return limit (most stores offer extensions for returns on Xmas gifts - not ATT). Asked a couple of questions on new services that they have and the person helping me knew less than I did (seems all ATT's are revolving doors these days). read more

Very disappointing experience! I've been signed with ATT for 7 years now, and I decided to go in, like I've done from time to time, looking for any promotional options where I might save some money. Upon entry, everyone was busy, which is great for business, so I waited patiently... considering there's no organized waiting area, I waited near the main register. As I stood there, I watched as a couple completed there transaction and left the store. Although noticing me standing at the register, I was completely ignored and in fact the next 2 customers that arrived were acknowledged and helped while I continued to stand at the register looking desperate for help..... It got to a point where there were multiple available employees, including a Manager who were standing in the front of the store... So I politely approached and asked if there were any "available employees" that could assist me, considering that I had been waiting for almost 10 minutes with zero recognition. I'll leave the employees names anonymous that pretended to help me, and after sitting with them for a few minutes and looking at what options were available, there was nothing that they could offer me to save money, they didn't even have any recommendation that I might leave with something to think about. This visit was sadly a huge waist of my time. read more

First time in here ever and I have to give a kudos as well as a huge THANK YOU to Jessica. She really knew what she was doing just to of been in this store and profession for 6 months. She explained everything step-by-step and didn't mind the questions inbetween. She was quick and thorough as well as patient. She also smiled a lot and have a friendly and welcoming presence about her. The location is really across the freeway next to the Westfield mall. Really easy to find even if you're a commuter. Great first experience here. read more

AT&T Store - Mobile Phones Near Me - Tukwila, Washington

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Wait is ridiculous. Person said that if they can't call, they will come get me in the car. Waited for at least 20/30 min. Got back inside and they said they couldn't call. Hello, the reason why I'm here in the first place is my phone isn't working! read more

Lier and Thieves! Avoid ATT in general! And this Store! I went to this store where they promised a corp discount on the service of 26% on the bill, signed me up for the add-ons and and the bill for 2 lines was supposed to be around $160... My first month bills with these robbers was $360..!!!! Unbelievable! I will NEVER user ATT again..! Stay away from these crooks at all costs! read more

We gave them my old iPhone a few days shy of the one month limit for the iPhone trade in. They wait until AFTER the one month limit to contact us and tell us that we need to unlock the old phone, forcing and SCAMMING us into paying the full sales price for the upgraded phone. We are extremely pissed off that they didn't even contact us to let us know that the phone needed to be unlocked. I don't mean to be a Karen, but corporate AT&T is getting contacted. read more

NEVER EVER get the free anything!! I got a "free tablet" almost 2 years ago. I recently realized that I have been paying $10 a month for the phone line for my "free tablet for the past 2 years"! AT&T refuses to give me any money back or adjust my bill. I have been a AT&T customer for 20 years. The customer service used to be great but it has gotten BAD in recent years. I'm seriously thinking of shopping for another cell provider. read more

We walked into this location as customers for almost 10 years, looking for a simple upgrade. We were not greeted by anyone as we entered. After a couple of minutes, I walked up to a worker and asked if we could check in, he dismissed me and asked his coworker to do it. She told us that she would be right with us. Lies! After another couple of minutes we saw a group of workers standing around. They looked at us, but still did not offer assistance. As new customers came in, we were overlooked and ignore. I blame the staff that seemed untrained and unhappy to be there, and a manager not offering proper training and support to both loyal customers and staff. I will NEVER go there again! Save yourself the hassle and go through Costco or Best buy, if possible. read more

The screen on my wife's phone cracked, so we contacted Asurion, who directed us here. Chris was the tech that fixed it. While AT&T said it would take 2 hours, Chris said 30 min, so my wife and I went and had appetizers at a nearby Outback Steakhouse. We returned in 40 minutes and it was fixed. David helped us pick out a new case and screen protector and Francisco was just hilarious! We will definitely return! read more

After hours on the phone to fix the error from this local store customer service can not repair the problem. 7hours of my day waisted. read more

Came in and chad helped me had a great experience here!!!! Definitely will be back again !! Great customer service .. he definitely is an expert and knows his stuff. Very down to earth. Very helpful. Glad I switched to AT&T! read more

After reading some of these reviews I just had to jump in. The employees are pretty nice, but they DO STAND around and shoot the breeze, while customers wait to be seen. You walk in, they immediately take your name and phone number down and write it on a "waiting list". Just like in a restaurant. Then you sit and wait while you get to hear them joke around and tease one another. Pretty weird. I don't know if they are working on other phones and have to wait for those broken phones to reboot or what. It's hard to figure out why they don't seem to take this seriously,and there are usually NO apologies to the customers who have to sit and wait in this small store. Update: I had to return to this "store" to solve an issue (again) with my cell phone. This time I really watched the employees. Got there within 10 minutes of the store opening its doors. Three employees at the counter and three customers in wait (which included me). AGAIN, the employees joked around. However, this time I noticed their supervisor, Gregory, was the biggest offender of all! He would belittle the other worker saying things like, "I thought you told me you knew how to do this." The other worker was soooo embarrassed. Then this supervisor went on to talk about his personal life and his preferences about music. All the while, the other customers were looking at each other and at me and we all had that look on our face like, "WTF?" Our time is VALUABLE. Why are we sitting there waiting for these guys to GET TO WORK?? read more

There were a total of three other customers in the store and yet we had to wait for service while a bunch of staff stood around chatting about their weekends. Fix your queueing system and hire some better managers. Having 15 staff standing around who are not incentivized to provide support to existing customers is the problem. I suppose this is on par with ATT service in general. Avoid this place unless you absolutely must come here. Note to the staff working here: You work in retail customer service, and don't have any reason to take a condescending tone with any of your customers. You're one step removed from flipping burgers. read more

The staff took advantage of my family who does not know the cell phone service well. They went to to pick up an extra SIM card since they brought they phone from T-mobile to AT&T, the staff ended up opening an additional 15GB share plan contract (we already have a 20GB share plan) without purchasing any phone and without the account holder's permission, and added service such as phone warranty, tech service, to this newly created BS plan even thought there is no 4G phone on this line! FRAUD! Expect letter from my attorney and BBB. read more

I was having problems with my new iPad Air and I had a question about my bill. Ira took care of everything in a fast, efficient and friendly manner. I don't live in the area and was so happy to find the help I needed. read more

I just wanted to look at the new iPhone.. which I politely told the employee that approached. I appreciate the immediate attention because sometimes phone stores can leave ya hangin. I didn't get to look at the phone, however, as the employee STOOD IN FRONT OF IT AND BLOCKED ME so he could ask me about my plan and who my internet provider was. What the heck?? read more

Overall: Helpful and friendly staff I was kinda peeved that I was having issues with my new Samsung Focus Windows phone. I only had it for 6 weeks!!!! It was making a constant beeping noise, and wasn't holding its charge. On walking into the store, I was helped immediately. The technician knew exactly what I was talking about. Apparently, it's happened to a few of these phones. Anyhow, she just reset the whole system whilst we waited. It was barely five minutes before she called me over again. Everything was again fine and dandy. There were three technicians all working hard, and ample seating. All in all, a useful place if your phone goes t*ts up (within its 12 month warranty) - just make sure you do a backup first. read more

I recently got my phone line split from a shared plan with an ex. I upgraded a new phone that wasn't available so I had it mailed. I continued to use my old cell phone to find out I had no service when I drove away. The associate helped after three attempts on replacing my SIM card. The only solution their store manager Maria had was to open an Elite line temporarily until I got my phone in the mail. This did not make sense. I end up being financially responsible for activation fees. I revisited the store numerous times and had another manager named Andrea help me cancel a line and waive all the fees. I then received my final bill in the mail and revisited her again asking why did I spend hours in her store after she told me this was taken care of. I also returned my old phone so that I was able to get the $300 credit towards my bill. I did not see any credit issued nor my activation fees removed. I visited Andrea again and she took down my number and said she would call me in a few days. I then followed up at the store and she informed me that she looked over the bill and that I am responsible for all charges. I then replied " even if your own store manager authorized this as a solution and told me that I would have fees waived?" She replies that the bill looks correct and there's nothing they could do. I requested for the district managers number and she said she doesn't have their contact number. She then went inside the store and had another associate bring out her store manager's card which was Maria's. After being so dissatisfied I decided to email Maria. She was away on a trip so another store manager name Misty immediately emailed me back saying she tried calling me. I called both numbers provided and instantly received a text message from her stating that she was with a customer. A few hours later I followed up and texted back the same number Misty messaged me asking if I should just visit the store in person. I had no response. The next following day I contacted Misty through email stating that she never got back to me and requested for the district manager. I have been trying to go through the chain of commands and have been denied about three times from AT&T managers. And still no email response after requesting to speak with someone that can properly handle my situation. I am left with a $340 phone bill that will be suspended if I don't pay it in full. I have been a customer for about 10 years and I have never been so dissatisfied with their customer service. I was told by the store associates that this is a common issue with their network when splitting lines. There needs to be a proper procedure to fix this type of issue instead of forcing customers to open another "elite" line that was never asked for but responsible for all the activation fees and taxes. This is very frustrating I can't even return my new phone back without paying it in full to cancel my plan. read more

My wife went to a "pop-up" AT&T store at Target to get a new phone for her youngest son. Little did we know how much the salesperson could mess up our account. We found out that she had signed him up for a starter plan on top of what we were already getting. After visiting another store, which was just an authorized AT&T outlet for phones, staffed with workers who either don't know how or are not authorized to make changes in accounts, we finally decided to visit an actual factory store, which turned out to be the best decision. We were greeted promptly on entering the store by Alan. After explaining in detail what had happened, he reviewed our bills and decided that our issue could be better resolved by a manager. Given the late hour, she was not available, so Alan arranged an appointment for the next day. The next morning, I arrived ready to meet with Misty. She listened to my problem and after reviewing my bills, offered a plan that would give us better service for less money. Misty explained in detail all the advantages of our new plan. I couldn't have been more satisfied with the experience as a whole. read more

Let me start by saying I do NOT like to be rude, I have worked in customer service for over 6 years and want nothing more then to help a sista out! I don't WANT to give this store a bad review but there was nothing good about it. 1st- the staff was awful. I have never met so many rude employee's in one store. We were not greeted kindly, we were not acknowledged by the staff and waited OVER an hour and a half to have our name move on the list ONE spot. Needless to say we left, and when I told them I was leaving and to take my name off the list I got the worst 'I'm sorry about that.' 2nd- they had more than enough people working!!! So many of their employee's standing around but apparently none of them are there to help out.. I feel like I could have gone in just to buy my iphone a pretty new case and have waited an hour for some acknowledgment. Yes, the store is big. Yes, the store probably has whatever you want in it but DO NOT go here unless you have AT LEAST two hours to wait around and want to be treated like crap. Never again Southcenter Parkway AT&T... read more

We stopped by with two different device issues, Justin and Austin were extremely helpful and very quick to resolve both issues. We did get there during a time when there were no other people so there was no wait time. But, I very much appreciated the candor and quick resolution to the device issues. I highly recommend this place it was well worth the drive from Redmond. I am glad they staff this store with such great people. This would definitely be a tough job to have when you are meeting people who are hoping for miracles to happen with their devices and sometimes help can't be given. I did have to end up paying to replace one of my devices that had a shattered screen from being dropped. Keep up the good work guys! I hope I don't have to come in again, but knowing it is such a helpful location I wouldn't mind. read more

Thank you Mai and Austin for helping me get a new SIM card for mine and my husband's phones! We were victims of a "SIM Swap" fraud and they helped us revoke the thief's access and gave me the steps to report it to the ATT fraud department. read more

I would give 0 STARS if possible, The service technicians Chad and Cindy are very rude, as is everyone else in this store, I'm in construction, I dont know if it's because my work uniform is dirty today & they're looking at me like I'm a nobody or what, But I'm well over 500k a year salary and I'm absolutely disgusted with this service. Hopefully a head manager sees this review and these technicians are talked to they definitely lost my business for life just coming to this store having to deal with some incompetent rude individuals read more

This place is terrible. I walked in with a broken phone that needed replacing and the guy said I would have to wait 45 minutes to leave my phone with them and leave. It turns out that the whole group was there together and it only took 5 minutes. Thanks for the heads up dude. I go on to order a replacement phone through the mail because they aren't able to give me one through the store, so I'll have to wait. 2 days for expedited shipping 4-7 for standard. I tell them I want expedited because who wants to go that long without a phone. So 2 days later, no phone. I go to look up the "tracking number" the guy told me was on the paper and it's not a tracking number at all. So I call the place and a different guy answers and says I don't have expedited shipping, and that's all he knows. Good times. Wish I would have gotten their names. Go to a different location if you can. read more

I was disappointed in my experience here. There were a lot of attendants that seemed to be standing around doing nothing while there was a long queue of people waiting for service. It took 45 minutes to get seen. read more

My wife and me were struggling to find a solution for our home. We have cell #'s but no landline and now we have a baby but a babysitter that doesn't own a cell phone. Retail sales consultant Francisco was patient, clear and very helpful. He helped my family find a solution that solved our problem that we could afford. When it's time to upgrade our services I want to work with Francisco again because I trust him and he took the time to help me. Thanks ATT Tukwila Team! read more

First of all, once I was helped the customer service rep was very good. I have no complaints about that. My problem is that I showed up on a Thursday at 11AM and there is only *one* person working here. It was over an hour by the time I left and there were only 2 people in front of me! At one point another employee came out of the back but was not there to help out customers. Even once everyone in front of me was gone the sole employee on the floor was responsible for answering phone questions and checking in new customers. There were at least 4 workstations for other employees, I don't know why they were so poorly staffed today but it is one more reason I would switch back to Verizon if they could ever match my discount. read more

I had to have my phone replaced after I broke it. Okay. So I have an iPhone 5c arrive at my door and I'm all ready to set it up, when I find out the SIM card that comes with a 5c is significantly smaller than those in a 4s, so I have to go to the AT&T store to get a new one......this is where the shit begins. I go into the store and am asked to wait for about 15 minutes while I screw around with the phones and tablets; it's not that bad. I'm now being helped out by a guy named Kevin. He takes my SIM card out, is about to replace it and asks for my ID, which I left at home. Instead of presenting other options to me (like calling customer care....) he walks away and says "have a nice day ma'am" in the most sarcastic tone ever. I'm not gonna drive home to get my ID and then drive all the way back to south center hell world so you can put a SIM card in my phone. No no no just no. As I'm about to leave, I find out that he WALKED OFF WITH MY SIM CARD. And then denied doing so! Another lovely, accommodating employee named Shannon helped me out and got my service all set up without having to make me drive home over 2 different freeways and back when I have to be in for a night shift in a short while. I've been jerked around by AT&T and cannot believe an employee would walk off with my SIM card and then deny doing it! I would give this location one star if it wasn't for Shannon being helpful and actually doing her job instead of turning on her heels and telling me very politely to fuck off. read more