The owner is amazing!! I highly recommend this place to come fix anything you break they are quick and VERY friendly and professional!! Tell them that the crazy lady sent you 10% discount! This place is amazing! Very honest with all the questions I've had and is very knowledgeable!! Don't stop at go and don't collect 200$ come see my man - Kunal! He's the guy to go to! read more

Reconnect - Hard working loyal man! - Mobile Phone Repair Near Me - Tukwila, Washington

!!!​Never EVERRRRRRR bring your phone here! They are beyond HORRIBLE. My phone broke. Needed it fixed. I was quoted a cool low price about $40 cheaper than others. They didn't tell me my price was going to be so low because I wasn't getting the right screen for my phone. They put on a regular LCD screen which made my phone screen yellow (nearly impossible to use in the day), fingerprint sensor unreadable & I'm unable to put my phone on speaker and have a Convo. If they would have told me I I was getting the job for cheap because they were using the wrong product (My phone required an AMOLED screen), I could've made the right choice for me. I could've visited another repair shop in the mall and paid $120 to fix my screen the right way instead of having to buy a new screen online for $120 and now paying more. I asked why the back of my phone wasn't glued back right, they tried to blame me for it, that I dropped it after ... Which I never did when it was in my purse and then my night stand. Never out of my bag. THEN when I mentioned that they used the wrong things and asked for them to make it right they said "our supplier doesn't carry the screen replacements for the AMOLED. WHY WOULDNT YOU SAY THAT FROM THE START?!?! There's better places to get a better job done at the mall. Keep it pushing from this kiosk! read more

Not happy at all. There's discoloration on my screen, the typing is all wrong because it's not registering right, and half of my front camera only produces foggy images now. Along with that, when I got there no one was there. I was mildy annoyed but there was a sign saying they'd be back, so I know sometimes low coverage is a thing and people deserve their breaks. But they didn't come back until 10 minutes after the advertised time on their sign, so I was waiting for a while, which is misleading because it doesn't say with their online hours posted. I wish I never got the Groupon here and paid the full price for a quality screen replacement. My phone worked better when it was cracked. Will edit when I get the chance to use another phone to take a picture of the discoloration. read more

i was recommended to the shop by a friend.. and iv never been so disappointed in my life. The only issue i needed was to fix my screen, yet they told me everything needs to be replaced. After trying to upcharge me i dedided to go to another shop, cellaxs, instead. Cellaxs fixed my phone screen without issue. These people will scam you and take your money. Dont go to Reconnect. read more

Came in to ask about fixing an android only for the clerk to tell me they don't fix that phone until his coworker corrected him. Since the price was "alright" i decided to get it fix they told me it'd be done in 2 days and after a week they finally told to come in for my phone to not work after a week of use read more

Horrible customer service: part came in and they didn't contact me right away. Stopped by in four (4) days on Saturday to find out that the part was in on Wednesday. Horrible labor: brock the part while replacing. Won't recommend to anyone. read more

Been to this place a few times, but this time had a horrible experience. I went in recently for a quick screen replacement, ended up with a broken Touch ID and battery issues. Later when I informed them of the damage they had done to my phone, they wanted to charge me AGAIN to fix the damage they had done, saying it was a battery issue (it had actually been damaged during the rushed repair). I ended up going to an alternative repair store, where I was successful in getting my phone to work 100%. I did not get reimbursed for the damage that THEY had done to my own phone and was basically let on my way with to make up for their own short-comings. I only came to this shop because of convenience and was very disappointed. Overall I give this place a 2/10, mainly due to the lack of responsibility and professionalism during and after repairs/transactions. read more

Do not go to Reconnect. I've had screws from my phone stolen that I was not given back until I had to cause a scene at the store. Normally this would void Apple's warranty, and that's exactly what they wanted to happen so that I'd come back to their store again. Scammers. read more

I decided to stop by this store to fix my phone while visiting family in Seattle. Not only did the employee decide to refuse service, but called me "Ching Chong". It's 2020, business that behave like Reconnect need to be shut down. read more

I don't even know what to say but their service was horrendous! My phone got fried after they changed my screen.

I was having a bad day, some ratchet bumped into me without apologizing near Seafood City and made me drop my business phone while on a call with a client. It wouldn't turn on at all after that. I have all my client's information stored on the sim card so it's not like I was worried of loosing that part, but I also have cute photos of my dog in that phone and not to mention, I needed to return my call that Miss Ratchet rudely interrupted. I just freaked out and stopped at the first place I saw that fixes phone which just so happen to be this kiosk in the middle of the mall. Tony was the very nice guy that helped me and told me that he was going to take lunch break, but he would rather take care of me first and it would take about half an hour. I used that time to take care of my hangry self and got food, I also bought Tony food back for being so kind. Thank you for everything and I hope you enjoy your Twin's Chicken. Tell me about your experience if you've been here or is going to after reading this review:) read more

Was in the area and came to get my screen fixed. It was completely shattered and my touch screen wasn't working very well. I had been putting off getting it fixed for a while, worried about the price and quality. Alvin helped answer all of my tech questions and concerns and went out of his way to make me feel like I was priority. He took care of all my needs and answered all my questions happily. He knew what he was talking about and the price was extremely reasonable, also it didn't take very long at all. I've gotten my screen fixed before other places and sometimes the touch screen or cameras are messed up even after, but my phone is absolutely perfect now. Thanks Alvin! Overall I highly recommend. read more

Had a guy "try" to replace a screen protector on an iPhone 7+. First off, he wasn't going to clean the screen until I mentioned it. Then after he put the screen on, the bottom corners weren't sticking. He was shaky and hands probably dirty/oily/sweaty AF! Charged my card on the Square and didn't even ask me if I wanted a receipt. They had to hand write one out instead of texting/emailing me the receipt. We then walked over to their other kiosk and the other guy wasn't successful putting it on. They issued me a refund and said "Check your bank. It's in there." Uh yeah right buddy! It's not there! I will give it a few days.... read more

As a long time loyal iPhone user, they have high chances of wear and tear. I had a problem with a dead battery that needed to be replaced. I went to Apple at first and their quoted price was $80. The wait times were also long at a minimum of 1 hour. I looked elsewhere and found this kiosk! They asked for a much cheaper price and it only took 20 minutes to fix it. Customer service is very professional. I had a great experience here and would definitely recommend my friends and family to go here instead. I didn't have a screen protector on and he put one on free of charge! read more

My phone had a piece of charger stuck in it and I couldn't afford to take it into the Apple store to have them up charge me so I've had it like this for two weeks( charging it with the same broken charger). I decided to ask the fellow in the kiosk how much it would be, he took my phone and within minutes took the piece out and as I nervously wondered how much it was going to cost he hands me back my phone and said not to worry about it. I honestly can not say how much that meant to me as a mom of three doing it on my own, it was one less thing to think about! read more

Recently went in and got my iPhone 6 refreshed with a new battery and charging port. It was quick, easy, and very cheap vs the other phone repair shops within the area. I will be going back to Reconnect for any further repairs. read more

Excellent service. Great pricing ad well. Came back a couple months later with another cracked screen . They took care of me again. Highly recommended read more

Heard about this place from a friend who recently got their phone fixed here so thought I would give it a try. They did a great job I'm glad that they fixed my screen super quick!! It looks like brand new. A guy tony helped me and he was really nice and did a great job on my phone. Will definitely come back if I ever crack my screen again. (knock on wood) * read more

Yaz fixed the iPhone 6 in record time at a good price and he showed me everything he was doing. This is the kind of small business that I like to use. Go see Yaz! read more

Stopped in inquiring about a phone repair on the fly and ended up getting 2 phones serviced on the spot. Very knowledgeable, HONEST and friendly. Phone looked BRAND NEW!! We'll be back for sure. read more

Was walking around mall for clothes saw a small little kiosk that does repairs on phones. My phone wasn't broken or anything but you can see live of a phone being fixed it was pretty awesome to see that. Went up and started asking questions ended up buying a screen protector from them because it will help out protecting my screen. Had no idea that they even have protectors for phone screens. Thank you guys. read more

I cracked the screen on my brand new iPhone 7+ that my girlfriend just got for me as a gift! I needed to get it fixed soon and fast because I'm scared of my girl cuz she low key crazy. Anyways I was in the mall trying to find a kiosk to get it replaced and Reconnect was the first one I ran into. Everyone there are is very cool and informative, I was speaking with one of the managers named Tony. Very cool guy, I told him about my situation and he had a lot of sympathy because we both have Vietnamese girlfriends. He even talked me into getting a tempered glass screen protector for preventive care and it's saved me a couple times for the two weeks it has been on. These guys know what they're doing read more

Tony helped fix my iPad when it broke, I was in a rush to get it fixed (as I needed it for work) and he was very friendly and understanding about it. He got it back to me way quicker than expected and I greatly appreciate all of his help. Great customer service!! Thank you so much! read more

Super fast fix for my iPhone 6s Plus with a Touch ID problem. Stuck to the quote and I would definitely return and recommend this place to others. Better deal that Apple store of course. read more

This place is super sketchy. I walked past when Christmas shopping and asked the guy if he could fix screens and he said he could do it while i waited for $60 and throw on a screen protector for an extra $10. I thought it was great and told the guy I'd be back. My wife and I went back and had a very odd experience. No one was at the kiosk and when I called they said they would send someone down. When the guy arrived, he said it was $110. I said another guy quoted me $70 and he said the "lowest" he could go was $90. Way too many stories here for me and certainly not somewhere I'd want to leave my phone. read more

So one day I had an issue on my phone which it didn't let me charge my iPhone for some reason. So the sad news is that I bought a new phone knowing that my old iPhone couldn't be repaired. But the great news is now I have a second working phone now. As I dropped off my phone for repair Tony the person who fixed my phone said it's just a bad charger port which can be easily repaired and would take about 30 minutes to do. I left my number and went to do my ritual shopping at Nordstrom. About 20 minutes later I got a call from Tony. He had wonderful news for me saying that my phone is back to life and was ready for pickup. The greatest news of all was I got all my info like pictures and videos from my old phone back because I never backed it up to my phone. Tony even told me he can put everything from the repaired phone onto my new phone for FREE!!!! I am very thankful for such a great repair and all the extra work Tony did for me. read more

Broke my phone and came into this place they had it fixed fast and at a reasonable price.

They did an amazing job fixing my phone for a good price. My screen was broken and Kunal who works there finished it in less than 20 minutes. This place is very friendly staff and at a good price. I will definitely come back for future device repairs. Shokra'n. read more