I did not go to AT&T to purchase a new phone. I went to close an account for my friend with…read moredementia. I am her Power of Attorney. AT&T is withdrawing about $75.00 per month from her account (auto pay) and she is no longer able to use her phone. I presented my POA document. The manager told his assistant that I did not have the right document. This was true at Northgate and the corporate office in downtown Seattle. This is cruel and ageist!

I traded in my old phone for a new, free one. A month later, AT&T started billing me for my new…read morephone. I went back to the store, and Muhamad (the manager) would not follow through with the deal. They scammed me for $1000. By the way, this is not an official AT&T store. It is privately owned.

ZERO stars!! Do NOT come here! Nightmare of an experience. Go to a Verizon CORPORATE store! This is…read morea third party store! They were not transparent at all! Lied about new monthly bill amount!! Lied about coverage applied but weren't! Misleading overall about everything! Gives off sleazy car sales men vibe!! CALL VERIZON CUSTOMER SERVICE YOURSELF AND VERIFY EVERYTHING if you still decide to deal with these guys at this store!!! I delt with Alexander first for initial trade in phones. Then with Edgar when returning iPads and returning old phones. Then with Jam to finalize returning old phones after I talked with Verizon customer service to correct all the damage Victra caused.

This review should be titled Edgar has patients! After three days of trying to get my phone number…read moreback from another carrier Edger stuck with me through the entire process. We are still working on it, but he has given me so much time to get this done. Thanks Edger!

Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

Did a great repair on my Samsung S23. Replaced the battery and defective front screen. Very…read morecourteous and professional staff.

Worst store ever my dad went to get his iPhone 14 Pro Max fixed and they put a whole different…read morescreen which isn't for this phone and now the touch screen feels so delayed worst store to fix phones at.

The technician was on his lunch break when I walked into the place with my iPhone that was not…read moreworking. The technician was extremely kind. He stopped eating his meal, and fixed my iPhone in less than a minute!!! I highly recommend the place! The staff are very friendly. The place is a little bit hard to find, behind a gas station, but they have parking space. I will go back if I have another iPhone issue. Five starts for their service! Affordable prices!

If you're looking for any sort of customer service, and I mean ANY customer service, you absolutely…read morewon't find it in this store. I was trying to move from my company's business account to my aunt's personal account, and I had everything set up and ready to go before walking into the store. We decided to go into a physical store to complete the transfer because I wanted to also get a new phone. When we walked in, a young lady and a young man were sitting at the first table ready to greet customers. When I told them what I was looking for, I was immediately told by the young lady that I needed to "call Customer Service." The right thing to do would have been to offer to do that together while in store, but she clearly wanted us out of there as soon as possible. She made zero effort to help us in any way possible, even though I had made it clear I even wanted to purchase a phone that day. Not only was she not in the least bit helpful, but she was also short and rude on top of it. Unfortunately, this likely means she was the Manager of the store. Don't ever go here - what a waste of time.

I called this store on Tuesday July 18th l, asked if they had Samsung S22 in stock, they said yes…read more I let the girl in the phone know I lived on vashon island and wanted to make sure they had the phone before making the trip off island. She said we have several Samsung S22s in stock. She was kind and even offered to put one aside for me. She even asked what color I wanted. The phone is for my 15yr old son and he does not care about the color I said, I just wanted to make sure you had some available. My mistake in not asking her for name. I let her know we would come tomorrow before 3pm. She assured me the phone would be waiting for us. On Wednesday July 19th my son and I drove to Burien from vashon and arrived at this AT&T store next to Safeway and UPS. We were greeted and were told it was going kg to be a few minutes. After about 10min it was our turn and I said, I called yesterday asking for S22 they said they would hold one for me today. The girl who was "helping" looked confused and excused herself. She asked her coworker "Do we hold phone for customers?" The coworker replied "No" I l told her what I had been told the previous day and she simply apologized and said they had no S22 in stock and had not had them for some time and they could only order them! Why the F**k was I told they had the phones in stock and also that they would hold one for me????? Stupid people make stupid mistakes like this! Waster my day off because of some IDIOT!!! I'll never come here for anything ever again!

I was having a bad day, some ratchet bumped into me without apologizing near Seafood City and made…read moreme drop my business phone while on a call with a client. It wouldn't turn on at all after that. I have all my client's information stored on the sim card so it's not like I was worried of loosing that part, but I also have cute photos of my dog in that phone and not to mention, I needed to return my call that Miss Ratchet rudely interrupted. I just freaked out and stopped at the first place I saw that fixes phone which just so happen to be this kiosk in the middle of the mall. Tony was the very nice guy that helped me and told me that he was going to take lunch break, but he would rather take care of me first and it would take about half an hour. I used that time to take care of my hangry self and got food, I also bought Tony food back for being so kind. Thank you for everything and I hope you enjoy your Twin's Chicken. Tell me about your experience if you've been here or is going to after reading this review:)

The owner is amazing!! I highly recommend this place to come fix anything you break they are quick…read moreand VERY friendly and professional!! Tell them that the crazy lady sent you 10% discount! This place is amazing! Very honest with all the questions I've had and is very knowledgeable!! Don't stop at go and don't collect 200$ come see my man - Kunal! He's the guy to go to!

Did a online order for in store pick up. Quality was great, cards felt well made. Order was ready…read morewithin 24 hours of online purchase.

Manu is amazing! Super helpful and was able to squeeze me in at the very end of their shift with a…read morelast-minute need I had! Thank you, thank you!

After being told my amplifier couldn't be repaired by the manufacturer, I thought I was out of…read moreluck. This shop proved me wrong in the best way possible. They fixed it like new and exceeded my expectations. The staff was knowledgeable, friendly, and truly skilled at what they do. My system is back to sounding amazing, and I'm beyond grateful. If you need reliable, top-notch electronics repair, this is the place to go. Highly recommended.

this guy is the best…read more i had a huge concern from when the power was going crazy for everyone in the area in early november or late october, around that time, and my studio subwoofer stopped working... which is also what i feed audio into then out into my studio monitors. it's very necessary for my recording studio/music school. i tried opening it up and checking if i could even notice anything that had gone wrong but couldn't see anything, fuses were fine. i called a whole bunch of people that do professional electronics repair and funny enough, there was 1 person they they ALL recommended to me, and it was Andrey from FixToGet he was very quick and kind and i was happy with the pricing, i got this subwoofer for a good deal originally and to replace it would have been about 400-600 dollars. so yeah, really glad it's fixed, it's working absolutely perfectly, my studio monitors are working and sounding great again, best of all i'm able to be open for business again! thanks again andrey!! also if anyone is interested in guitar, piano, drums, bass or audio production/engineering hit me up! look up ABMusicRenton :) first lesson is free!

Raina fixed my Puget Sound saltwater infused 12pro max at her Bellevue location a couple summers…read moreago. I recalled how impressed I was with her friendly, straightforward, no nonsense service and I was confident I would call on her again if I broke my phone again. Well, I did that recently-broken glass screen and charge port 90% inop. Took it to her at her new location in Burien tonight and it's all fixed up again. Same great no nonsense service and a pleasure to deal with. I recommend Payless. I'm making it my go to.

The businesses owner needs to shut down the ability to make appointments! I made an appointment…read moreonline, showed up, and office was closed. From other business owners, the office has been closed for months. At least explain this on your answering service. Very aggravating!

Sign on the door said back in 10 (at 4:00 PM on a Saturday). One hour later, same sign is up. If…read moreyou're closing for some reason, don't mislead me with a BS sign!

I popped into the store just before noon today (Saturday). There is a woman standing near the cash…read moreregister. I tell her that I would like to look at the medium size of the Tuoro. She pulls it out and places it on the floor. I move it to the table so that I can open it. It doesn't have the interior features I prefer. I looked over and saw another suitcase. I went over to pick that one up and bring it to the table. The original employee was joined by another woman who was working at the cashier station. She was highly engrossed in her task. The point is that not one employee asked me what I was looking for or offered any details on the two suitcases that I opened. I walked out because I'm not giving my money to a store where I work harder than the staff. I'll just order a great suitcase online. What a waste of space. In the past, I've had good customer service at Bergmans. I can only guess that the great resignations have left us with minimally qualified staff to work retail.