This store sold me a speaker with no sound, refused to give me a receipt, and when I tried to…read morereturn it they refused and told me to 'just enjoy the aesthetic.' How is that even legal? then to top it off I go to Best Buy and find the exact same speaker selling for the same price they charged me! I was furious! worst brick and mortar electronics store ever!

UPDATE MARCH 29, 2023:…read more This is a shout out for their employees John and Spencer, for their assisting me re: buying a USB charger, and also re: buying some tools that they had on sale today.

Why didn't I know that there was a Target on 2nd Avenue just 10 minutes away from my hotel? I'm…read morehappy that it is close and very convenient for me. Downtown Seattle is very interesting, somewhat eclectic. There's a shopping district nearby, central business district, Chinatown, Capital Hill all just a hop skip and away. With three floors of shopping, Target is secure with Seattle Police Department officers on standby making sure that shoppers and employees are safe and sound. So many departments such as groceries, greeting cards, books, kitchen and home decor, men's, women's and children's clothing, electronics, accessories, personal care, office supplies, snacks and more. Everything in store is organized, clean, with well lit lighting. I've never seen so many locked up store shelves compared to other Target locations. Self-Checkout is the best way to go.

No public restrooms, even for people who make a purchase? Was having a medical dilemma and needed…read morethe restroom STAT. Was told by plastic cop to go to a business that was closed. This is why I returned my purchases after I got right. Target will never see another penny from me.

John's the best - love going to his place to see what's new in the listening room. He's always…read moretaken care of me and my Dad over the last 40 + years

The Audio Connection is one-of-a-kind. The proprietor, John, has been in the game for 45 years and…read moreit shows; he can assess what you are after quite quickly and you can enjoy the rest of your time there chatting with him. I brought my one of my Single-Ended Triode 300b mono-block tube amplifiers to have an issue addressed and Kevin had it sorted in no time. They have a diverse collection of audio gear for sale and a no-nonsense listening room to let one do just that, listen. They carry all sorts, but if you are a tubehead, you would have to be mental not to see what they have on offer.

I appreciated the fantastic service for a guy who just came in to find a very niche item. I was…read morethrilled when they found my disney infinity figure for my 5 year old. It's a fantastic store for all ages, and the staff is super welcoming.

I've heard about Pink Gorilla games for years on the Metal Jesus YouTube channel. I finally got to…read morego to a location. The staff is super nice. But the place is super small and just an alright selection. I'll have to try one of the other locations if I'm in Seattle again.

Huge shout out to security. The hard working security, given the nature of Northgate and the high…read morecrime rate hold things down. I've had a change to chat with security staff at the front and some, former military are super caring and kind. I feel super safe around northgate. Given the fentanyl and crime rate in the area this extra level of safety reassures me. The store is always clean and well displayed and the staff are knowledgeable. I think this store attracts a specific personality type and I noticed that some staff focus more on the specs of an item rather than focusing on the customer. It's hit or miss. Having come from sales and the service industry, I think that the emotional iq aspect could improve. I'm not giving this location a bad rating. I hope that my feedback can serve as a learning opportunity if you want. For example, I often have to find an associate to find something if there isn't one at the front by security. Sometimes, the staff will speak as if I am knowledgeable about tech and I hope the staff person can ask me what my knowledge of tech is first before processing. Value is fine. The Best Buy regional number gave misadvised me and I the staff seemed clueless at this location. I still like shopping here and they randomly have a good selection of toys.

I bought a printer here with 3 months free ink. I was charged for it and even after I cancelled was…read morecharged again. Best Buy and HP both make it impossible to actually speak to a human to remedy these sorts of problems. They make you run in circles until you give up.

Long overdue review. I purchased most of my system from Connon at Tune Hi Fi. He's incredibly…read moreknowledgeable, accommodating and provides great service. In today's world with so many purchase options, it's imperative to have great service w/ in-home demo options. Connon will work closely w/ you to insure you have the best sound system and set up for your listening environment.

I've been in the shop a few times in the last few years and purchased a Rega turntable and phono…read morepreamp in 2020. Each of my visits were with a friend of mine who has been a customer for many years who pre-arranged our visits. Connon has been amazing setting up multiple options and swapping out components so we could listen to the differences in various turntables, preamps, amps, speakers, subs, etc. for my listening room project which I hope to complete this year (summer 2024). Although I haven't personally taken advantage of his offer yet, Connon is willing to buy back equipment for upgrades (less than full price). This lowers the cost and burden of experimentation on the journey to build an amazing audiophile listening experience. Four years in and I'm still super happy with my Planar 6 turntable. Connon gave me a great deal on a demo model with a pre-installed Ania moving coil cartridge on which I've played hundreds of records. I don't know of a better place to shop in Seattle for HiFi sound equipment. Note: I noticed a handful of reviews complained about the hours (not open Sunday-Tuesday), lack of immediate personal greeting, or a verbal caution when interacting with expensive equipment like a $5K cartridge. I haven't experienced the same, but I've only been to the store on pre-arranged visits when we knew Connon would be here. That said, I don't compare this store with a typical "walk in, buy something, and leave" store that's open every day, has prices marked on everything, but virtually no expertise to help you make the best purchase decisions. With a little patience, you can get the most personalized service available, great deals, and fantastic products. Highly recommend!

Staff was extremely helpful and knowledgeable. I had a lot of questions and felt like I was able to…read moreeasily make a good purchasing decision.

My husband and I went in to the store and picked up a new hobby. What is cool about this store,…read morethey have 2 stories AND they even put on classes, which is nice for those who are just starting out a new hobby in this category. They service was impressive, we weren't rushed, weren't pressed to purchase something, and the first time I went, I actually FaceTimed my husband and the salesman helped us find the right camera and helped us bundle the rest of the essentials that we would need to start our new hobby. Such a variety of things here, and I even picked up a Glazers tee shirt! So go get yours! You won't be disappointed!

I recently brought my Marantz 2238B receiver into Hawthorne because of persistent noise in the left…read morechannel. The staff immediately understood the issue and took great care with it right from the start. They were incredibly friendly, empathetic, and genuinely passionate about getting working perfectly again--something that's hard to find these days.After the initial repair, I took it home and unfortunately still heard some issues. No hesitation, they took it back twice, dug in deeper, and fixed it completely. The receiver is now dead silent and sounds beautiful. Best of all? They didn't charge me a single extra dollar beyond the original repair fee. That's real dedication to customer satisfaction and standing behind their work. Thank you!

Hawthorne Stereo is not just a nice place, it's a national treasure. I bought my first turntable…read moreand stereo system from their used room for a couple hundred bucks 15-20 years ago. I've been back infrequently but consistently since then for all manner of repairs and upgrades. Every time I walk through the door (or call or email) I am treated with the utmost care, patience, respect and the desire to do the right thing for me regardless of the price range I'm shopping in. Truly lovely people. I will shed a tear the day this business closes its doors.