Albert was great! Welcomed us as soon as we walk through the door and helped us with our issue regarding billing. He was super helpful. Very pleasant doing business with him! read more

now I remember why I left the store last year when I went in to buy a new phone... they never have enough employees , or there's always an excuse someone's at lunch someone called in sick, .... and yes these things happen understandable... but when someone walks in and you say five minutes and a half an hour goes by and you know you're going to be another half hour , or more.... maybe let the customer know ...they may want to come back later or let them know that it's gonna be even longer here's another thing maybe get a couple of chairs and so people can see it while you're waiting forever also I heard this is not a legitimate AT&T store so twice now I have left the store and gone across town to the other AT&T which has always given me good service read more

Gladys was super helpful with getting me a new iPhone and made it as quick & easy as possible. Thanks!

I wanted to thank both Britney and Zack maybe Josh. I can't remember his name Anyway They both were so helpful I appreciated them both Thank you read more

Really wish I read the reviews before going inside. It's best to go across town to the other legit Att store. Adds things to your line without consent. Very unprofessional. Avoid at all costs read more

I went into this store several times to follow up on two phones that went missing when I traded them in. The "Loyalty Department" of ATT had told me to request the manager Albert fix this issue because this was an "in store purchase" . However, Albert the manager keeps saying he "can't do anything" and that the sales person "Amy" (that I traded my phones to) is "no longer here"... I asked for his managers contact info which he refused to provide. He keeps telling ATT that "he has contacted the higher ups" and is claiming they have not contacted him. ATT told him he is the one that would credit me for the phones. They just keep blaming each other for who's responsible and several frustrating months later, I have yet to be credited for this disaster. In the meantime, I will be reporting this store to the BBB for its unprofessional and fraudulent business conduct. read more

This is not an true ATT store! Albert the manager is a scammer and a liar. He added the protect advantage plan without asking the customer, went back to get it canceled and Albert said it was canceled and again received a text that I had the protection plan. I called ATT directly and had to have them remove it! Albert the manger must get an some type of compensation for adding services as he does this maliciously. AVOID THIS PLACE!!! read more

Surprised there are not more reviews raving about just how awesome the service was in this store.I would attribute my success in adding a line, porting over a # from T-mobile to an existing at&t plan, along w buying a new phone, getting a great price, getting ALL my questions answered and even some amazing tips to the associate, AMY. Amy deserves more than a 5 star review. Amy impressed me with her wealth of knowledge & then some. Highly recommend. Thank you so much for making a process I was dreading for months so easy! I Left the store happy I came in and happy Amy was working & could help. Unfortunately, AMY moved to the Lake Elsinore location, but Id drive the extra time to see her! read more

rushed to make it before they closed but the register was already closed. everyone always looking for a way out of doing there job. lost a customer to this location. read more

i just wanted to express my happiness for adam at your location. he was the best helping me to fix my phone. i was not able to get any of my emails but because he is so wonderful he was able to fix it and get me going again. thank you again for such a wonderful,helpful and food not make me feel rushed out the door. he was extremely had so patience with me. made me feel like vauleable customer which made me feel so wonderful. thank you again. read more

Went here after trying to get help at the store on Ynez. They helped us right away, no problem no wait. read more

I usually don't write reviews but I felt it was necessary because in this day and age good service is out of the ordinary. I had a very complex problem with 2 phones that is to drawn out to get into, after numerous visits into the store Albert and Adam gave me exemplary service! They displayed extreme knowledge while at the same time being polite and respectful with my lack of knowledge ( I was also very stressed because I was flying to Virginia in a few days and thought I would be without a functioning phone). I was considering changing carriers after my phone problems but due to the good service in the store I think I will remain with AT&T for now. read more

I do not recommend using this ATT. You can't trust the employees because they have claimed I never turned in two of the phones (I gave them three practically new Verizon Iphones). What is interesting is that I read a review that the same issues I had with the same employee (Amy) someone else had experienced about 3 months before me. She added a line that didn't exist (which I was paying for). She took my 2 phones that never arrived and I have yet to be credited for. About a week after my boys got their new ATT phones, they stopped working and I was told by the manager Albert that "they were ported incorrectly". So I had to go a few days without phone service with no credit for the inconvenience. This same issue happened to another customer that was helped by Amy! Customer service did not help and the owner never contacted me. Worst experience ever!! read more

I regret doing business with these people. An issue that's been going on for almost 2 years that they can't resolve! That's so ridiculous for a company like at&t. Don't be like me folks, I learned the hard way. All I can say is that Don't go to this company if you have cellphone service. They are the worst in customer service. read more

Gabby at the AT@T store in Temecula is fantastic. We bought 3 cell phones in December 2020 from her. Gabby runs the place by herself most days and is always multitasking. She does the work of 3 people. This location is on Temecula Parkway. Gabby deserves a raise and recognition. Gabby is also very knowledgeable. Job well done. read more

beware att is attaching direct tv stream to your bank accounts. then make it almost impossible to correct. if anyone has problems with att lets start a yelp parade!! complete criminals read more

AT&T is the worst .. the pure shit of cell carriers. Rude untrained cust serv people, no supervisors available . They just Double monthly prices without notice! My bill was $107.00 for years for 2 phones (which is high already) my fault I was not paying attention .. I suddenly get a bill for $189.00 for one month no advance notice! AHOLES .. then upon calling to terminate I find out it's billed a month in advance and no credit for unused service .. I went that same day to T MOBILE and got two lines a $70, no taxes and free Netflix monthly subscription FUCK AT&T !! read more

We were very fortunate to be sent to this store in Temecula. My wife and I had a terrible experience at the Corporate Verizon store in Carlsbad. The salesperson, spent the entire time looking up plans and never showed us the phones we were asking about. We then went to the Corporate AT&T store in Vista. Horrible service, the store was in complete disarray ( I was shocked that this was a corporate store) We had our names placed on a list, we were third on the list. After wandering around aimlessly for a half hour, we left, without a word being said to us. AT&T had the best deal, so I ordered 4 phones online, and we had to go to Temecula, about 20 miles away to get our phones. Amanda was our very awesome, professional sales rep that was absolutely the best! Had we ran into Amanda last week, we would have bought on the spot! Amanda helped us with our phones, helped us make sure that the port was complete, helped us make transfer of data from our existing phones, etc. You will not find a better representative at ANY cell phone store. Thank you Amanda read more

Zak was great! Made the process easy and answered all my questions. Overall experience was a ten out of ten! Thanks!

I've had T-mobile for 16+ years and moved 14 miles outside Temecula to discover they had NO cell tower there. I was helped by Chrystian Mendoza, who was fabulous! He worked patiently with me for over an hour getting T-mobile to unlock my phone so we could complete the switch. He was kind, patient and professional. I'm a senior so I'm used to "techy" people treating me like I'm an idiot dinosaur. He was so respectful and I appreciated that more than he may know. read more

if i could give at&t -10 stars i would i canceled my plan 2 months ago and they are still trying to charge me for nothing..... and they won't refund the money back. guy at the store told me to call my bank cause "customer service" aren't going to stop and won't give anything back..... the WORST company! good scammers tho i'll give them that! read more

FYI - this is a AT&T retail store and not a authorized dealer. Only two staff members there on a Monday morning and one of them was on a break at 11:15 am. Zero professionalism and dressed sloppy. I got charged $5 for a SIM card even though I am a new customer to AT&T. Do yourself a favor and drive the further distance to an authorized AT&T store. I was in another AT&T store in Costa Mesa on Saturday and that staff was spot on, nicely dressed and completely professional on a Saturday morning. read more

Franco work with our family to make sure we were completely taken care of and happy. We had special circumstances that are difficult to work with and he went above and beyond to get us what we needed. read more

Franco is AWESOME! Totally my hero today; I was stressed with a bad situation with my phone and he not only resolved it... he did it in a calm & friendly manner which helped me to relax as well. Thank you so much Franco! You're the BEST and anytime I have issues, I'll be coming to you for help! Thanks again, have a GREAT DAY! You certainly made mine much better! read more

Terrible phone support, and terrible customer service in store! Wast of time if you need any help

Mason, the store manager went above and beyond to help me with issues I had with an iPad, I needed a receipt that says I purchased the IPad from them in order to have the Activation Lock removed at the Apple Store..it took him a while with several searches on his computer and he found it for me!!! I would totally go back to this store for future business! Thank you Mason! read more

The entire staff at this ATT location was wonderful. Albert assisted myself and my elderly mother making our transition effortless and easy. As busy as this location is it was worth the wait. read more

Addie was super helpful and helped me find the phone I needed and did everything she can to get me the best price and the phone i wanted. she was great and i would recommend this location to anyone!! read more

EXCELLENT SERVICE AMANDA and Kyle helped me today with all my questions and concerns, they do have the best promotions, they checked me out in 20 mins, very friendly staff, I highly recommend that store read more

We went in with 2 young kids, and everyone was so nice. We upgraded my husbands phone and Yessenia was amazing! So sweet and accommodating. She's a gem. Everyone was nice that was there, but a big thank you to Yessenia!! read more

I would like to introduce myself, I am the new store manager for Temecula Pkwy. I want to make sure we exceed your expectations with my expertise of 25+ years in the wireless industry. Our top priority is to give you the best service and have you leave our store confident and comfortable with your services and products. read more

We have used AT & T for quite sometime now. This location has been a godsend. If we have questions or need assistance this team is awesome. Mason is our go-to guy as well. Very knowledgeable, quick and to the point. If you need help, this is the store for you, great job! read more

To be honest I'm not a YELPER, but i must say the staff at this AT&T Store is amazing. Besides my last visit when they ordered me the wrong phone! It's cool though I'll see you guys tomorrow morning to fix this issue. read more

Worst customer service I have had at an AT&T store. I don't recommend anyone to come here. Two employees kept helping each other instead of the long line of people. I highly recommend you use a different store for AT&T. Plus we went into the store to get a SIM card and they don't carry them, that's just plain sad. read more

I went into this store with a. It of apprehension about switching back to AT&T after many years of outstanding service. AT&T was working on cell towers in my neighborhood aiding me to necessitate a switch to a new carrier. The CSR Alexandria greeted me upon entering the store was patient and knowledgeable answering all my questions. She was able to get me up and running in no time. After a week my wife then when in and opened a new business account and added my service to hers. AT&T was having a promotion on Iwatches so my wife order two for us. The watches arrived within a few days and we were contacted as promised to come in and get them set up. There was some wrong with mine and after many calls to AT&T it became apparent that a new watch was in order. The store manager Franco contacted a AT&T corporate store and called in a favor to obtain a new watch for me. Franco stated that he would drive and pick up my watch the next day on his day off and deliver it back to the store and contact me. Franco followed thru with his promise and had the watch ready and setup by the time I arrived at the store. I can't say enough about all the employees at this store as they all jumped in to assist me with my watch. AT&T made a great decision by bring in Franco as the manager and having such an outstanding staff! Thanks again everyone read more

Excellent service... Unfortunately, I have Verizon as my carrier, but they were still extremely helpful and answered all of my questions.

DO Not I repeat DO NOT fall for there switch and bait get up to $650 to switch . We got ripped off on this deal and ended up having to pay $681 out of our pocket to switch to a t & t read more

I have been with AT@T for over 15 years and can not wait to cancel in 3 months and tell them to go to hell for such an awful customer service !! I was over charged for the last 20 months of 24 months contract, the customer service agrees and apologizes for not completing the paper work correctly and admit they screwed up. however when it goes to billing to credit the money they say sorry we can only do 3 months !!!! In dictionary taking money without authorization called theft !!!! Dishonest and rubbing the consumer is their motto. I gave them one star because it would not let me register without it , they do not deserve the one star ,,, read more

The service was great. The rep knew who I was when I came into the store. He was helpful and knowledgeable and made for a very positive experience. Would definitely go back. read more

Lame. Came in to activate and add a line to my account and they told me that they "were out of SIM cards". Before they saw my phone, so I assume they were out of all sim types. They apparently hadn't had cards since Wednesday, and wouldn't have any until Monday. Question for ATT: what value is a storefront without the one common component needed for any cellular device? Or were you just not interested in adding the phone I bought elsewhere? This review has one star too many. read more