I paid $300 to have my iPhone screen replaced, and the experience has been extremely disappointing…read more Within hours of the repair, the screen began lifting. I brought it back, and while they corrected it at no charge, that already raised concerns about the quality of the initial installation. About five weeks later, while simply holding my phone with no drops, no impact, and no water exposure, vertical lines suddenly appeared on the screen. At first they were intermittent, but by the next day multiple lines appeared and became permanent. When I brought the phone back, the technician began pressing down on the screen, which immediately made the issue significantly worse. The display became covered in lines right in front of me, and I have photo evidence of this. Despite this, I was told I would have to pay for another repair. They claimed it was due to physical or water damage, which is completely inaccurate. The phone was not dropped or exposed to water at any point. These issues began under normal use and escalated while the device was in their hands. The owner was also extremely rude and dismissive. He insisted that this type of issue can only happen from physical damage, which is simply not true. The screen showed clear vertical line failure and became significantly worse when their technician applied pressure to it in-store. Instead of acknowledging a likely defective part or installation issue, they made blanket claims that do not align with how these displays actually fail. A screen should not fail like this after just five weeks, especially following an already flawed repair. Instead of standing behind their work, they refused to honor their warranty and blamed the situation on "damage" that never occurred, even after making the problem worse themselves. If this issue is not resolved appropriately, I am prepared to escalate this further through a formal dispute, including a chargeback and filing complaints with consumer protection agencies. I would strongly caution others against using this business. A one year warranty means nothing if it is dismissed the moment you try to use it.

Cracked my phone screen at the worst possible time yesterday (7:30pm after most phone repair shops…read morewere closed). My whole screen was black with green and red pixels, not only that but my phone started going crazy and butt dialing my contacts The employee with the long hair literally saved the day, he fixed the screen in under 15 minutes and still took me right before closing, and for that I am so grateful! The only reason I am giving 4 stars instead of 5 is because the screen they use at this shop is the AQ7 instead of the X07 which is what I usually get at other shops and is a bit higher quality. (that is not the employee's fault, but the company) Anyway, when I got home, I noticed the colors on my screen were muted and the touch screen wasn't working properly. Went to another shop today to get the X07 screen and good as new; bright colors and touch is normal again.

Great customer service!…read more I brought my Xbox Series X in to have it repaired. It was having overheating issues and needed thermal paste replaced, which seems to have solved the issues and it's running a lot smoother.

I have been brining my iphone here for repair. highly recommend, fast, great service, and clean workread more

Always the absolute best service. The human touch is always…read morethere. The techs really know what they are talking about and, after nearly a decade of using their services, I just do whatever they tell me to do. I have only had to take something back once. And when I did, it turned out that it wasn't their fault, but was from faulty parts. They never said any form of "it isn't our fault". They just fixed it and apologized for the inconvenience. Also, the owners actually give a dam* about their customers.

Shout out to Oriana for putting a new battery and screen protector on my phone! She was very…read morefriendly, quick, and the parts and labor were fair priced. I'll definitely be coming back for future repairs and accessories. They have a good selection of electronics too on deals too

The service was very good . They explained everything thoroughly. They were very helpful and…read morecourteous.

I use them for my phones and my kids iPhone they are amazing fast and affordable and I recommend…read morethem

I have been in several places to fix my PC and those places weren't able to fix it, i came and try…read morethis place out. I spoke to Malik. His very professional and very kind. I told him what was going on. My PC. And left it that morning. Later this afternoon it's already fixed and ready to pick up. This place is very honest and definitely knows what there doing. Highly recommended

From the owner: We provide convenient, quick, and quality phone, tablet, computer, and game console repair services.read more

Best guy in town! 100% transparent fair pricing and was very quick on the repair. 10/10 experienceread more

Excellent and honest service!! Fixed my boyfriend's phone when it stopped charging and cleaning it…read morewasn't enough. Very reasonable. Highly recommended!!!

Fast service and great pricing…read more My IPhone screen had completely stopped working but luckily Cracked Screens was open at 8:30 AM. When I got there, I was welcomed by the owner of the business, Luis Santos. Luis was very knowledgeable and his exceptional customer service made the entire experience extremely easy and fast. He was able to diagnosed the problem and provided a reasonable quote on the spot. After agreeing to move forward with the repair, the team there immediately started working on my phone and had everything completed in under an hour. To summarize, service was FAST and EASY, customer service was phenomenal, and pricing was great. Cracked Screens is a place I'd feel confident recommending to others and if I ever need another repair in the future then I'll definitely be coming here.

Was recommended this place from a Verizon store employee in an alternative to the Apple Store…read morereplacing my screen. They were available and super friendly. Took exactly how long they said it would and everything looked great. However, my phone isn't the same. Backlight is either super bright or too dark. The color contrast isn't the way it was before, and while they said that might happen, I wasn't expecting it to be that big of a difference. So if you're looking to get your screen fixed for around $200 instead of $375ish this is your place but just know it won't be exactly the same.

it was a pleasure to be serviced by mark…read more he took care of my old iPhone (se2), prescribing a solution and disclosing a competitive price before service began. overall service took about 20 min in and out. i actually came while he was occupied with a client offsite (which is at no point a fault at all), and decided to wait until he got back, and he was professional in handling the compensation. mark is very accommodating, offering me a beverage while i waited, and giving me a ride home since i ubered to the store. we had small talk during the drop off and it is clear that he is an earnest man. i made sure to tip him for the experience, and i am completely satisfied with the experience at pcs connection.

Long story short, I have an old iPhone that I use as mainly an alarm clock. Apple declined to help…read moreme replaced a battery. I took the phone to PCS connection, always look them up for my electronics needs even when they were on convoy. In and out in 20 minutes, new battery and old phone has new repurposed life. Thank you for everything. Totally recommend this shop. Been around for years and have honest price and good work.