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    AT&T Store

    2.6 (171 reviews)
    Closed 11:00 am - 6:00 pm
    Updated 1 month ago

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    I came to get serviced here and get an additional line on top of two lines I have. There were 2 workers on a Sunday, they are taking their sweet time and not acknowledging the 12 other people in line to get help. All they said is 20-30 minutes and another 30 mins passed and another customer walks in and they said the same wait time when they havent helped any other new person. However, waiting for so long for about a little over 2 hours an associate named Johnny ended up helping us and was very helpful. He was really efficient & kept balancing a few customers at the same time. I believe they were short staff due to a call out but coming from someone who's worked retail for over 12 years, i know how it works... there should have been coverage for call outs especially for a Sunday and especially when its a new launch, which is anticipated to be busy. I think the store manager needs to get better at their scheduling and coverage because it is unnecessary for me to wait that long and along with me so many other ppl were waiting for hours.

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    1 year ago

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    7 days ago

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    2 months ago

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    2 months ago

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    5 months ago

    Horrible store. One person in the store an they said 1/2 hour wait to turn on my phone. Now I have to send it in the mail. Don't go there

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    1 year ago

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    11 months ago

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    7 months ago

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    1 year ago

    Horrible customer service! I was going to purchase a new iPhone . If I do it won't be from this store. Avoid at all costs!

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    2 years ago

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    11 months ago

    Lew was the best great store great service. Customer service is fantastic. Very helpful helping me with my phone. Mike M

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    1 year ago

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    8 months ago

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    3 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    5 years ago

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    9 years ago

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    Page 1 of 5

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    Review Highlights - AT&T Store

    We were about to change our plans to T-mobile because victor at the Sherman Oaks location was so awful.

    Mentioned in 5 reviews

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    Best Buy - Where the hood had been mounted

    Best Buy

    3.2(1.1k reviews)
    2.5 miSherman Oaks
    $$

    My son and I have been to this particular Best Buy throughout the years. I have nothing but good…read morethings to say about their great selection of items, starting from their appliances and ending with all types of devices. They also have special aisles for movies, DVDs and unfortunately discontinued CDs. It's ok, I'll live. I have plenty of CDs to last me for a lifetime.. Service is impecable by all the employees. The minute you walk in until the minute you walk out. This is a BIG store. 2 stories. Has an elevator, escalator and 2 bathrooms. On this visit we were looking for a phone charger for my son's I-phone 13. An employee helped him find exactly what he was looking for and the price was affordable. $27.40 (including tax). As he was shopping for his charger, I was on the 1st floor looking for different styles/labels of vacuums and microwaves. Sarvin and Kelly were very helpful showing me different models of both appliances. They were a tad expensive for our budget. The last vacuum that we got from here is almost 10 years old. We will definitely return to see if they have anything that costs a little less. They do have some sales items which is a plus. It's a very nice, clean store with plenty of parking all around. 10/10. They also have snacks/beverages. We were there on April 3rd around 7pm. Thank you Best Buy Sarvin, & Kelly.

    Nick went above and beyond to help us choose the right phone, even though the store had technically…read morealready closed about six minutes earlier. He never rushed us and made sure we felt comfortable taking our time to find exactly what we needed. He was attentive, thorough, and checked in on every detail to make sure everything was perfect. I had gotten off work very late, and the fact that he still took the time to help and support me meant so much. I truly appreciate his patience and dedication. I highly recommend asking for Nick if you visit the Best Buy in Sherman Oaks--the team should be proud to have someone like him. 10/10 experience!

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    Best Buy
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    Sherman Oaks Mobile iPhone repair - LCD screen was also damaged, but a quick fix with help from repair center!

    Sherman Oaks Mobile iPhone repair

    4.5(292 reviews)
    1.6 miSherman Oaks
    $

    On my birthday of all days, I dropped my Iphone 6 like many times before, but this time not only…read moredid it crack the screen again, it also went black for the first time. I couldn't answer the phone, turn it off, get message - nothing! I had a place I went to in W. LA, but the last time they didn't fully fix it, so thought I'd look to see what was near me. Wow, am I happy I did!. When I searched places near me, Groupon popped up with this place. I called first to make sure they could take me right away, after all it had been close to 18 hours without a phone. LOL. They answered the phone promptly and when I told them the issue, they reassured me they could help. When I got there and he looked at my phone he explained that when I dropped it (the 3rd time) I broke the LED thingy. It made sense, since it never went black before like this time. Anyway, I trusted him and had him replace the screen and the LED thingy for not much more. OMGOODNESS it is like I have a brand new phone. (It's 4 years old). It looked beautiful with the new glass and something I didn't expect, the response time of the screen was incredible. I never knew the LED thingy had anything to do with response and loading. Prior to this, I used to wait what seemed like FOREVER, for my phone to load. Now it loads in seconds. I was so blown away! If I would have known that I could have replaced that for the load time alone a long time ago. Dillion, was super fast, professional and fair. He also pointed out the price differences between repairing iPhone vs. Galaxy phones. Not to mention, I got a 30 day warranty too! I would totally recommend this place if you ever need to replace your screen or LED. Thank you so much Dillion for giving my old, tired phone new life!

    Wow! I love a person and place who does exactly what they say they'll do. Dylan, the manager of…read moreiPhone Repair Center, is fantastic. Smart, capable, honest, down to earth, and gets the job done. My iPhone 5s is old but keeps chugging along...however, the battery was close to dead. I'd been charging it 3-4 times a day to keep it going, and it was constantly hot in my hand. Dylan had a battery in stock, waited outside the shop so I'd see the turn for the store, popped in a new battery quickly and competently, and was fun to talk with to boot. He's a down to earth guy, the price was supremely reasonable, and what began as an chore wound up being the highlight of my day. I love meeting cool people in the course of day-to-day errands. Dylan, thanks. You and the store you manage are a cut above. Plus, you've got great hair!

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    Sherman Oaks Mobile iPhone repair - Sad shattered phone before it was fixed

    Sad shattered phone before it was fixed

    Sherman Oaks Mobile iPhone repair - First time they didn't install the original bracket. Took it back and they installed a makeshift one. iPhone 6 has 5 screws, not 2.

    First time they didn't install the original bracket. Took it back and they installed a makeshift one. iPhone 6 has 5 screws, not 2.

    Sherman Oaks Mobile iPhone repair - Great selection of cases and accessories.

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    Great selection of cases and accessories.

    AT&T Store - mobilephones - Updated May 2026

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