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LensCrafters at Macy's

3.7 (3 reviews)
Closed • 8:00 am - 8:00 pm
Updated 2 months ago

Services - LensCrafters at Macy's

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

LensCrafters at Macy's Photos

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JINS  Fashion Square

JINS Fashion Square

4.8(257 reviews)
0.1 mi•Sherman Oaks
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JINS became for me the way to go for quality glasses, especially this location…read more I got a few frames and I have been very satisfied with the quality, and the reasonable prices. Unlike other places like Lenscrafter, the people working there know their job and are able to adjust the frame to you, fix it if needed, etc... I even came back with very old frames that were completely bend and with a broken nose pad and the salesperson, Isaiah, was able to fix it perfectly and replace the missing nose pads ! I really couldn't believe it how good of a job he did. All the other people I've to deal with at this location were great.

I prefer to purchase from JINS.com, but my prescription can only be fulfilled in store so I…read morereturned to this JINS location because of past positive experiences. Unfortunately, today did not live up to those expectations. I already knew which frames I wanted so I scanned them to check in and went through the prompts to enter my initial information. I was then called up to the counter in less than 2 minutes where I met Jason. Surprisingly he was very disengaged from the start. His first question was to ask to be taken where my selected frames are in the store. Back at the counter he asked for the same information that I already entered at check in, then for my prescription, which he entered on a tablet. I tried to make small talk, but he didn't seem interested. He then pulled out a binocular-like device and put it up to my eyes without explaining what it was or what I was to do. I only know from my optometrist that it's for PD measurements, but a little explanation would be nice before something is put up to my face. He then entered more info, asked if I wanted to pick up or ship my order -- I said pick-up. He gave me my total. As I was paying, he asked if I was using an HSA or FSA card. I was -- so he tells me my order is "Final Sale", which was fine. He printed out my receipt and said, "we'll call you when they're ready". We left the store, expecting to return in about an hour. We shopped, grabbed a snack and walked around. After about an hour and a half without a call, I returned to the store. Jason was no longer there. I asked Isaiah about my order, but then a young lady took over. It took her just a few minutes to find it. She then tells me that progressive lenses are not done in-store -- what?!? She apologized when I said I was not told that. She then asked if I wanted them shipped instead. Yes. She had me enter my address on the tablet and said that I'll get an email with tracking when they're shipped. Aside from the disappointment with this visit, I'm now worried that there will be an issue with the fulfillment of my order. It wouldn't surprise me if I get a call in a few weeks to pick-up my order. We'll see.

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JINS  Fashion Square
JINS  Fashion Square
JINS  Fashion Square

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Visualeyes Optometry

Visualeyes Optometry

4.8(268 reviews)
0.8 mi•Sherman Oaks
•$$

Dr. Dodge is so kind and really informative!! He has such a great spirit and you can tell he loves…read morehis job. It was really cool to see the new gadgets they have in the office to test your vision. I have never used a VR headset in healthcare before! I parked in the neighborhood for free on Huston St and it was a short, scenic walk to the office. Otherwise they have a parking lot and do not validate.

I'm sad to write this review. I've been a patient of Dr. Dodge for several years, and my actual…read morevisits with him have always been pleasant. Unfortunately, for the past three years I've had repeated issues ordering contacts and glasses through the office. My most recent contact lens order is what finally prompted me to share my experience. About a month ago I ordered contacts and my card was charged around $300. After hearing nothing, I called to check in and was told the manufacturer "never delivered" my order. Immediately after that call, I received an email receipt from the office dated that same day--making it pretty clear the order hadn't been placed until I followed up. I understand mistakes happen, but this has happened before, and it's become a pattern. The tough part is that I'm now out of contacts while I wait (possibly another month). I also asked if I could get a sample pair to hold me over, and that request was declined, even though the delay was caused by the office not placing the order. As much as I've liked Dr. Dodge personally, the ordering/fulfillment process has been consistently unreliable, so I'll be taking my business elsewhere.

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Visualeyes Optometry
Visualeyes Optometry - Dr. Dodge

Dr. Dodge

Visualeyes Optometry - Beautiful waiting room!

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Beautiful waiting room!

LensCrafters at Macy's - optometrists - Updated May 2026

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