If I can give this place a negative star I will. Be careful not letting them running your credit…read more They opened 3 lines without my consent. I'm stuck with a bill of 3 lines I'm not aware of. I've been going back and forth for a whole month. I will never step foot in this location ever again. They pulled an illegal and fraud just for commissions and number. I hope they get their karma!! Watch out and be careful!!! It's better to go online and open your own line

T Mobile in Stoneham is awesome, these guys are a great team! I have been going to this store for…read morearound 15 years. Probably more now that I think about it. Great employees from the manager to the staff ! Very knowledgeable and helpful. A few of the guys have been there at least 10 years. John has become a friend over the years always very helpful when I have these odd issues with my phone. I can't say enough about this location and the guys there! If I could give more then 5 stars I would!

Initially gave good review, but errors were made: accidentally or on purpose? Wrong phone given…read morewhich was more expensive per month, insurance was added when it was not requested, data transfer for four phones took over two hours! Need I go on? My daughter warned me about the bad reviews. Might be justified. Took over an hour with Verizon billing to get bill corrected. Yikes.

Avoid this place. They sell FiOS and online they say they accept equipment returns but when you go…read morethere they can't help. They say "they're privately owned" and "Robbie" was extremely rude and short while saying it. I realize they're probably frustrated that their online presence say they accept equipment returns but they shouldn't take it out on customers.

iPad took an unfortunate tumble and the screen cracked on the bottom... Went to Fix 'N Repair's…read morewebsite and reached out for a quote. The process was super easy; complete the form by selecting the repair option (more on that to come), what device you have, what is wrong with it, your contact information, and how you'd like to be contacted. The repair options are to either visit the store or a come-to-you service which is unique, convenient, and a great option that sets them apart from other companies. And the at your door service does not have any hidden or extra fees! They are very responsive and quick to get in touch once you submit the form. I reached out during business hours and got a response immediately! I really liked that they asked how to contact - via call, text, or email. I needed my iPad, 9th gen fixed. It was quoted at $119 (+tax). I opted for the come to you service. It said online they have a van and do the repairs that way, however they reached out to see if I was okay with a pick up/drop off instead. That made no difference to me. They were very communicative throughout the process. It was very easy to schedule an appointment and I was able to have them complete repairs the next day! They did a great job with the repair - it looks brand new and you can't tell that there was an accident in the first place! They also asked if I wanted to add a screen protector which I appreciated as I would prefer not to break my screen again. They charged $20 for the protector and application, which I thought was reasonable and worth it for me not to have to mess with putting it on myself. Since I had a case already, I did not need one but they sell cases and accessories too. I highly recommend checking out Fix 'N Repair if you are in Wakefield or surrounding towns. Again, it was super quick and easy, great service, and a job well done!!

Nice folks and convenient. I called around to a few places and their pricing was in the middle,…read moresomeone else was $35 more and someone else was $30 less to replace a battery in an old MacBook Pro. I ended up using them since they were convenient. The part was in the next day and they had the battery replaced quickly (laptop was available for pickup in less than a couple hours).

Customer service was absolutely horrible. Only one person working and trying to multitask but was…read morenot helpful at all. Walked out the door and he was probably happy that I left.

Avoid all Russell Cellular stores. They are not real Verizon representatives. I bought a new…read moreVerizon phone from Verizon online with a defective sim card, and Russell Cellular won't look at it or service it without charging $100. They should not have the Verizon logo on the door either.

I called a couple of weeks ago and asked who I believe was the owner whether or not they could fix…read morean older model iPad that had fallen while charging and the charger had snapped off in the charging port. He said to come in, and it would probably take 10 minutes and he would charge me $10. Today I went in and I think it took less than 5 minutes and he charged exactly $10. I brought in a charger to test whether the charging port was still functional and he plugged it in to check it was functioning for me before I left the store. I couldn't be happier!

Had a fantastic experience here. Earlier that day, I bought a refurbished phone from another Boston…read moreshop--overpriced and scratched, incompatible with my network, and it only came with a cord (no charging brick, no screen protector, and a cheap case they charged extra for). I called this place just before closing, and they actually stayed open for me. They sold me a better, later model phone with the charging brick, cord, screen protector, and a solid phone case--all included and still less than what I paid at the other spot. They even offered to set everything up for me right there. Super helpful, honest, and professional. You can tell they actually care. Highly recommend!

Visited the store last week Thursday to fix my broken screen, they fixed it and I was really…read moreimpressed. All my life i had been told not to trust these kind of shops and I felt that that opinion was no longer correct. Until I got home realising that now my Audio and speakers on my phone no longer worked. I went into the store that following sunday store is meant to open at 10am it opens at 10.30am. I asked another shop owner if they still open Sundays I was told that they do but they are always late. Waited around in the shop for 1h 30 mins while my phone is being looked at but the problem persisted even after being told its sorted. Went back on monday and the manager sorted the issue finally. To be honest after this experience i wouldn't go back. I would be a fool to go back there for anything. Not trustworthy, bad timekeeping and unprofessional. The guy that spoke to me on Sunday had no manners. Update.... Few days later I realised that the screen had not been glued on properly and there was a gap, then now it has broken again... Screen doesn't work and they are too disgusting to refund me. It was a rush job for £60. What a waste of money.

Great business model, great service, great guy (Jason). Jason rolled in, set up, and fixed my…read morephone. He was super friendly to our kids and very honest about the work he needed to do. Big thanks to the Boston Phone Guys!

Excellent experience! Kyle truly saved the day. My dad made the mistake of going to a so-called…read more"licensed" store, only to find out it was a complete scam. It left him sleepless and feeling taken advantage of. Enter Kyle--he was the perfect person to validate his concerns and make things right. Kyle handled the situation with such professionalism, listening intently and offering thoughtful solutions. If you're looking for someone you can trust to get things done the right way, ask for Kyle!

Outstanding service from Michelle at Reading store. We had a bad experience at Burlington mall…read morestore which ruined our day but Michelle's quick professional and efficient service made us a great day. Michelle is very professional and knowledgeable, she is very nice and patient to answer questions. If you go to Reading store, Michelle is the best person to help you. But please avoid Burlington mall store if you can.

I pass by this place almost every day and never gave it much thought. I can fix my own computers…read moreand we have never had problems with phones before. Well now we have a teenager and his brand new S6 busted. We have a SquareTrade Warranty and they referred me to one of those Mall fixit places. I had sticker shock after getting a price quote - not to mention they were very inconvenient. The same day I was getting our dry cleaning and asked them if they could fix it. Yes, and they showed my the price of the replacement screen. I opted for the local place. Phone fixed like new in just a couple of days. Would definitely recommend and will go back if we had the need.

From the owner: * Professional Computer and IPhone Repair Services. *…read moreData Recovery / Backup Solutions / Virus Removal / Networking Services. Repair Computer/ Mac Screens. Hardware and Software Installations. Replacement / Upgrades. Regular Maintenance Services. Set Up Wireless Network / Printers, and Fix Internet Issues. * We also Provide House or Business Calls to Melrose and Surrounding Areas. * Free Diagnostics* Repair or Replace Screens / Lcd's For IPhone and IPad Only: -Home Button -Charging Port -Headphone Jack -Volume Switch -Power Button -Vibrate Switch -Ear Speaker -Camera -Proximity Sensor -Internal Antenna -Battery. -IPhone Back Glass.