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    Verizon

    2.8 (13 reviews)
    Open 11:00 am - 6:00 pm

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    Astound | Arlington

    Astound | Arlington

    1.9
    (353 reviews)

    My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

    My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

    Xfinity Store by Comcast

    Xfinity Store by Comcast

    3.2
    (32 reviews)

    My experience started off terrible. All I wanted to do was drop off a cable box. Was told by the…read morereceptionist that I would have to wait to talk to someone. Six employees working. They were waiting on one customer while three of us waited on those other five employees to help us. After waiting for 10 minutes I asked the receptionist to just take care of the box as I needed to leave. Then Brian asked what I needed help with. I commented that I wasn't trying to be a pain and the guy actually said, "Yes you are." Come on man. I wouldn't have been that way if you or others would have made your customers waiting around a higher priority. I asked to see the manager who helped me. She was phenomenal. Turned a 1 star visit into a 5 star.I will admit I could have handled the whole situation better. But when a simple drop off becomes a long drawn out ordeal with an employee with an attitude you inadvertently get short with people. I did apologize to the receptionist on the way out. Xfinity corporate - You should give the manager a raise and get Brian some much needed customer service training.

    My internet goes offline Every. Single. Day. They send me a new modem and promise it won't happen…read moreanymore. Still goes out every day. In a chat they tell me they've "provisioned" my modem so it won't happen anymore. Still goes out every single day. I had NONE of these issues with Fios, unfortunately only Comcast is available in my area.

    Merrimack Valley Wi-Fi Pros

    Merrimack Valley Wi-Fi Pros

    5.0
    (2 reviews)

    Called MVWFP a few weeks ago after getting frustrated with the poor wifi performance in our 3,500…read moresf house, and hearing my wife continuously complain. All installed by me originally over the years, including hardwired gigabit Ethernet plus WiFi. Dead zones everywhere in the house and hardwired connections that weren't working. Rod responded quickly to my booking appointment on his website, and came in on the agreed date. As I knew, it was a mess. Took two days to straighten it all out including producing "heat maps" to show signal strength throughout every room in the house. it is actually quite difficult to find anyone who specializes in networking and WiFi. Most are electricians who do this as a side business and really don't have proper network training. As I determined, Rod has 20 years of corporate networking experience and clearly knows what he is doing. And frankly, my own lengthy experience in the computer industry allowed me to make that judgment pretty confidently after two days of many technical discussions. He knows what he's doing. I'm happy to make a referral to MVWFP to anyone who needs to sort out their WiFi and network challenges, residential or commercial. Very pleased. As is my wife who is not yelling at me any longer. About this, anyway!

    The people who work here are so incredibly helpful. They are patient, knowledgeable and care about…read moresaving you money. I highly recommend them!

    Fix ‘N Repair

    Fix ‘N Repair

    4.6
    (19 reviews)

    iPad took an unfortunate tumble and the screen cracked on the bottom... Went to Fix 'N Repair's…read morewebsite and reached out for a quote. The process was super easy; complete the form by selecting the repair option (more on that to come), what device you have, what is wrong with it, your contact information, and how you'd like to be contacted. The repair options are to either visit the store or a come-to-you service which is unique, convenient, and a great option that sets them apart from other companies. And the at your door service does not have any hidden or extra fees! They are very responsive and quick to get in touch once you submit the form. I reached out during business hours and got a response immediately! I really liked that they asked how to contact - via call, text, or email. I needed my iPad, 9th gen fixed. It was quoted at $119 (+tax). I opted for the come to you service. It said online they have a van and do the repairs that way, however they reached out to see if I was okay with a pick up/drop off instead. That made no difference to me. They were very communicative throughout the process. It was very easy to schedule an appointment and I was able to have them complete repairs the next day! They did a great job with the repair - it looks brand new and you can't tell that there was an accident in the first place! They also asked if I wanted to add a screen protector which I appreciated as I would prefer not to break my screen again. They charged $20 for the protector and application, which I thought was reasonable and worth it for me not to have to mess with putting it on myself. Since I had a case already, I did not need one but they sell cases and accessories too. I highly recommend checking out Fix 'N Repair if you are in Wakefield or surrounding towns. Again, it was super quick and easy, great service, and a job well done!!

    Nice folks and convenient. I called around to a few places and their pricing was in the middle,…read moresomeone else was $35 more and someone else was $30 less to replace a battery in an old MacBook Pro. I ended up using them since they were convenient. The part was in the next day and they had the battery replaced quickly (laptop was available for pickup in less than a couple hours).

    Verizon - mobilephones - Updated June 2026

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