I had my brand new car windows tinted here. very expensive & usually I don't mind paying more if…read moreit's worth it. There was a lifetime guarantee- but IT WAS NOT WORTH IT !!! the tint job sucks really bad. there are many mistakes in the tint. Obvious ones. like what looks like a box-cutter gash right where I look to my side mirror and many many bubbles and lines in the back window. They didn't even bother to clean up my interior from the (water?) or whatever liquid they use to put the tint on with. My doors, back dashboard, rear seats & walls are covered in something & it looks horrible. I shouldn't have to clean up someones mess after spending almost $300. I will not even be wasting my time to go complain about the terrible job they did. I will just spread the bad word & never go back. I hate when someone wastes my time & can't even do their job. I can send pictures!!!

Sold me an FM transmitter for my car, telling me that it should work no matter where I went with my…read morecar. Moved to central jersey and now it doesn't work at all, but they won't do anything about it because after 2 years "it's old equipment." It's not a cell phone, it's a stereo accessory! No reason that it should just not work after two years, they just have bad customer service. So much for standing behind the products they sell.

Got my phone done in less than 24hrs! I had had water damage & screen was black. He had to order…read morepart, it arrived next day by 12, Part was installed. All my data was saved! Im very Happy! Thank you!

These people are scammers they put fake parts in my son's phone and all of their reviews are botted.read more

HORRIBLE CUSTOMER SERVICE!! I signed up in early September of this year for internet and cell…read morephone service, but changed my mind and cancelled everything before any installation was made. I received a cancellation confirmation on Sept 18. I returned the IPhone, unused, to the Butler store and got a receipt...that was the easiest part -no problem at the store. Shortly afterward Verizon started billing me and making automatic withdrawals from my checking account. I had my bank reverse the charges, thinking it was just a mistake, but then I kept getting billing notices - almost daily lately - with threats that this will affect my credit score (which happens to be over 820). Yesterday, I finally succeeded getting (I think) a human agent in an online chat. But every 15 min or so they would switch agents and I had to repeat everything to the new "agent." After more than TWO (2) HOURS of explaining my problem, getting switched to different agents and repeating my problem, I was told they didn't have the info needed to help me. He/she said someone from "financial" would call me back within that day. All day I carried my phone around, but no call ever came from anyone at Verizon. This has taken considerable time and frustration on my part to resolve a problem that shouldn't exist in the first place, because I do not have Verizon equipment installed in my home. At this point I'd gladly pay the ransom they're demanding just to get Verizon off my back and have some peace of mind, but the $ they want from me is different every time - and I fear that they will just keep hitting my checking account, no matter what I do. The single star I'm giving here is for the helpful service I received at the Butler store. They should get 5, but I refuse to let the company take credit for their one human being when everything else is totally ineffective, subpar, and frustrating.

Went there prepared to buy new phone outright and was told that they have very little stock and…read morethat I would have better luck at Apple or Bestbuy. Was also told that info from Samsung could not be transferred to IPhone. Went to Apple, downloaded an app, transferred all info flawlessly to z iPhone 16, and had quite a few phones, colors, accessories to choose from that didn't need to me mailed to us.

Laptop stopped charging. Popped in randomly. They ran diagnostics for free and fixed the issue…read morefaster then its taking me to write this review.

Has always been able to fix my items in near term , fair prices, and provides options , always…read moregreat service

The service was totally amazing. I asked the owner for help and he was extremely accommodating. I…read morehave used these services over the years and he is the best. Thank you for always helping me with my phones

Brought my phone in at 945 am, opening on monday. I explained I had water damage but it still…read morerings, Just screen black. The owner called at 11 saying it needed screen. I said ok. At 4pm I was called & told I needed a button for an additional $110 on top of $200. I went to store, He said they no longer make that part & he needed to buy from second hand parts & wouldnt get for minimum 3 days. He said he worked on my phone for 3hrs & tried a screen but it wasnt that, it was a button under the mother board. he said take phone & they would call when part comes. On way home, I stopped at Walmart for chips. I saw a phone store inside. I showed them my phone. They ordered screen at 530pm, had it by 12 next day, installed by 3pm. All working for the $200 in less than 24hrs. I should have known better, when I entered early before 10am opening & 2 people were complaining about the repair from sat that no longer works, phone dead again, other was complaing about phone & wanted to talk to nart. Dont go there! You will be sorry! They lied about needing an additional part! They are obviously backlogged, with the pile of phones sitting on window. I doubt he even looked at my phone! Wanted me to be without phone for a week! RUN! LIAR!

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Great service indeed Great to work with…read more Wonderful customer service with world class service

I called to verify dropping off my iPad for repairs. Neither the website nor maps and more…read moreimportantly, the tech on the phone explained that the Ridgewood location was closed due to covid. It's okay that the store is closed, but not relaying this information is sheer incompetence. Drove 2 hours out of my way for this.

I was looking for a place to fix my screen during lockdown and they're the only open place I can…read morefind in the area! Super responsive and very professional. Would definitely recommend and come back for other services.

Went a couple of weeks ago as I wasn't sure why my new-ish computer wasn't fully turning on. My…read moreissue was addressed and fixed on site within a little over a day. Prices were reasonable and customer service was good as well. Definitely worth it!

Terrible WiFi for $65 per month Buffers all the time worse…read morethan dialup Called for assistance but no real solutions were offered

I've been to other T-Mobiles in the past and got good service whether it be to get a new phone, or…read moreto get an issue fixed. No other branch has ever given me the issues this one has. To get to the point, my issues with this branch have included (to date): 1. The replacement phone I was getting turned out to be a dud and was "the last one they had." That is until the assistant went into the back and found another. Maybe their "limited stock" isn't as limited as they say. 2. The replacement phone didn't even last a month before it started having issues. The screen dimmed and froze for about 2 hours. Trying to turn it off to reboot it did nothing. It was unresponsive. So, I had to bring it up for them to fix it. 3. Today the phone did an upgrade for my Text messages. The problem was that it wouldn't let me retrieve the messages I had just been looking at without having to take 8 steps to do it. So, another trip to the store. 4. The staff saw me standing there for 10 minutes and didn't even bother to acknowledge me. Even if everyone is busy with customers, the right thing to do is at least acknowledge the customer's presence and let them know they will be helped ASAP. Nope, not this branch. 5. When I finally did get helped, the assistant said I couldn't use my previous messaging anymore, but didn't explain why when I asked. While he was tinkering with my phone, his phone went off. While helping me, he took a call. Judging by the way he spoke it was a personal one. I understand that sometimes a superior will call to make sure calls aren't getting dropped. The right thing to do is tell the customer, "Excuse me, this is my boss." Okay, go ahead and take it. But you absolutely DO NOT take a personal call while you're helping a customer. I don't care how good your multi-tasking skills are. Without customers coming in to do business, the store doesn't need you. Show a little respect to the customers. While on the clock, the customers are your priority, not your personal life. Why do adults have to be told these things?