Went there prepared to buy new phone outright and was told that they have very little stock and…read morethat I would have better luck at Apple or Bestbuy. Was also told that info from Samsung could not be transferred to IPhone. Went to Apple, downloaded an app, transferred all info flawlessly to z iPhone 16, and had quite a few phones, colors, accessories to choose from that didn't need to me mailed to us.

HORRIBLE CUSTOMER SERVICE!! I signed up in early September of this year for internet and cell…read morephone service, but changed my mind and cancelled everything before any installation was made. I received a cancellation confirmation on Sept 18. I returned the IPhone, unused, to the Butler store and got a receipt...that was the easiest part -no problem at the store. Shortly afterward Verizon started billing me and making automatic withdrawals from my checking account. I had my bank reverse the charges, thinking it was just a mistake, but then I kept getting billing notices - almost daily lately - with threats that this will affect my credit score (which happens to be over 820). Yesterday, I finally succeeded getting (I think) a human agent in an online chat. But every 15 min or so they would switch agents and I had to repeat everything to the new "agent." After more than TWO (2) HOURS of explaining my problem, getting switched to different agents and repeating my problem, I was told they didn't have the info needed to help me. He/she said someone from "financial" would call me back within that day. All day I carried my phone around, but no call ever came from anyone at Verizon. This has taken considerable time and frustration on my part to resolve a problem that shouldn't exist in the first place, because I do not have Verizon equipment installed in my home. At this point I'd gladly pay the ransom they're demanding just to get Verizon off my back and have some peace of mind, but the $ they want from me is different every time - and I fear that they will just keep hitting my checking account, no matter what I do. The single star I'm giving here is for the helpful service I received at the Butler store. They should get 5, but I refuse to let the company take credit for their one human being when everything else is totally ineffective, subpar, and frustrating.

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

This review is being written following my visit to the Verizon store in Totowa, NJ, on Rt. 46,…read morefollowing the assistance I received from their customer service representative Kayla P. I own a Google Pixel 2XL smart phone and needed help with certain Settings. Arriving at the store with a 2PM appointment, made earlier, I was promptly greeted by Kayla who offered to assist me. We then sat down to discuss my issues. A good number of questions were posed to Kayla all of which she quickly and skilfully addressed with aplomb. Using my phone, Kayla showed me several commands that resulted in my now being able, for example, to quickly access my destination listing when downloading a new GPS Ap. In my case, I now wanted to use Google Maps, abandoning Scout GPS due to it being phased out, as well as it recently failing to perform when needed on the road. Kayla quickly found my "lost" list of destinations that I had tried to transfer from Scout to Google Maps. I was immediately impressed with Kayla's knowledge and style, her degree of patience and understanding notwithstanding! In addition to my now being able to have Google Maps on my phone along with my original destination list, Kayla performed a quick "clean-up" of my phone in order to determine that my current Settings were not unnecessarily draining my battery. Kayla is to be commended for upholding Verizon's Mission Statement towards providing excellent customer service regardless if that customer was not in the market for an upgrade or new device. Thank you Kayla!

Andrew provided wonderful efficient service and was a pleasure to be cared for by him.read more

This Authorized Verizon Wireless store is staffed with a professional, personable and honest team…read moreI've ever encountered at a Verizon Store. They were extremely knowledgeable on the devices and actually sold me on the idea of an upgrade. They made some comments about the foldable screen phones and suggested waiting a year of two for the devices to be perfect. And sure enough, a day later the news reported Apple/Samsung are having problems with the screen crease and will probably delay a year or so! Based on their input, I'm holding a new iPhone Air today! I cannot understand why this store does not have a full 5-star rating. Guess you can't please everyone. However, when you need Verizon services, head here!

Most negative treatment I've ever received from a store of any kind. Within 5 minutes, the sales…read moreperson berated me for buying my phone at Walmart. There was more criticism about my choosing this phone. More than I care to remember. All I wanted was a sim card. I left saying I felt uncomfortable. What is the deal here? I googled the Oakland NJ store and read similar treatment of other customers. Totally confused and unhappy.

Had an issue, where my keyboard had to be replaced. FixBox was incredibly attentive, understanding,…read moreexpedient, courteous, and professional. It literally occurred on my personal laptop first day on the job, and they did their best to promptly get the replacement board and fix it, ask the while reaching out to provide me with updates on the status of the part, including fixing it as soon as the keyboard arrived. Much respect and appreciation - earned Five Stars, not given

Alla P. I used Ivan's services for a long time since it was…read moreLaptop MD business. He is very thorough and professional. Always completes customers' requests expeditiously. He is excellent problem solver and diagnoses problems with high accuracy. Ability to solve problems and provide customer with solution options, sensitivity to the cost of repairs, quick and reliable service makes this shop very special. Fixbox is my "go to" place for any computer headache, upgrades. Highly recommended for any hardware and software issues with reasonable pricing and 12 months warranty for the job.

I've been to other T-Mobiles in the past and got good service whether it be to get a new phone, or…read moreto get an issue fixed. No other branch has ever given me the issues this one has. To get to the point, my issues with this branch have included (to date): 1. The replacement phone I was getting turned out to be a dud and was "the last one they had." That is until the assistant went into the back and found another. Maybe their "limited stock" isn't as limited as they say. 2. The replacement phone didn't even last a month before it started having issues. The screen dimmed and froze for about 2 hours. Trying to turn it off to reboot it did nothing. It was unresponsive. So, I had to bring it up for them to fix it. 3. Today the phone did an upgrade for my Text messages. The problem was that it wouldn't let me retrieve the messages I had just been looking at without having to take 8 steps to do it. So, another trip to the store. 4. The staff saw me standing there for 10 minutes and didn't even bother to acknowledge me. Even if everyone is busy with customers, the right thing to do is at least acknowledge the customer's presence and let them know they will be helped ASAP. Nope, not this branch. 5. When I finally did get helped, the assistant said I couldn't use my previous messaging anymore, but didn't explain why when I asked. While he was tinkering with my phone, his phone went off. While helping me, he took a call. Judging by the way he spoke it was a personal one. I understand that sometimes a superior will call to make sure calls aren't getting dropped. The right thing to do is tell the customer, "Excuse me, this is my boss." Okay, go ahead and take it. But you absolutely DO NOT take a personal call while you're helping a customer. I don't care how good your multi-tasking skills are. Without customers coming in to do business, the store doesn't need you. Show a little respect to the customers. While on the clock, the customers are your priority, not your personal life. Why do adults have to be told these things?

Terrible WiFi for $65 per month Buffers all the time worse…read morethan dialup Called for assistance but no real solutions were offered

Nice store they have renovated after long time. They advice me to have great plans. Also they…read moreprovided me some little discount on mobile case after I purchase a phone from them. Advisers are great understandable and smart. Only con is Store Little small as compared to other ATT and Verizon outlets.

Horrible store with long lines and usually just one person working. I upgraded my phone in June and…read moreit took me 3 hrs in the store the first visit and 2 hours the next day to complete my transaction because the employee didn't know how to do a certain task on my account and the manager was no where to be found either day. I am still trying to fix my bill 4 months later. They need to educate the staff on what offers they have. Ive been with AT&T since 2003 and I can't wait to get out of my contract!! I am so done with this company!!

I bought three phones from this store over the past couple of years. I am very satisfied with the…read moreprice and service provided at my last visit.

While at the Rte.23 Verizon store Decided to buy a case for…read morethe Verizon IPhone my wife just got...and also some additional plugs and chargers (because NOTHING comes with the phone to charge it with the new type cord NO wonder people are leaving Verizon and IPhones) $150 dollars later just for that stuff--the guy put the case on the phone ...we left A few days later while it fit good --but--it WASN'T the right case ,u couldn't screen shot etc etc. We had to go all the way back to Wayne Of course when we went back today (4/16 tues at noon) The guy that was there didn't want to be bothered Tried to give us some used crappy case we didn't want ...it was a huge bother to get him to come over to the new case section..where there was a limited selection of cases..he finally realized the guy gave us a case for the newest style IPhone when that's not what we needed. He would up just giving us a clear case that was definitely less money than what we paid just to get us out of there..terrible! And just to mention the place was empty there was no rush. This was horrible and I will never go there again.