This Authorized Verizon Wireless store is staffed with a professional, personable and honest team I've ever encountered at a Verizon Store. They were extremely knowledgeable on the devices and actually sold me on the idea of an upgrade. They made some comments about the foldable screen phones and suggested waiting a year of two for the devices to be perfect. And sure enough, a day later the news reported Apple/Samsung are having problems with the screen crease and will probably delay a year or so! Based on their input, I'm holding a new iPhone Air today! I cannot understand why this store does not have a full 5-star rating. Guess you can't please everyone. However, when you need Verizon services, head here! read more

Most negative treatment I've ever received from a store of any kind. Within 5 minutes, the sales person berated me for buying my phone at Walmart. There was more criticism about my choosing this phone. More than I care to remember. All I wanted was a sim card. I left saying I felt uncomfortable. What is the deal here? I googled the Oakland NJ store and read similar treatment of other customers. Totally confused and unhappy. read more

DO NOT SHOP HERE. The customer service agents are scam artists! They add lines and other extras to your bill to add to their commission. Check your receipts and bills! We caught it early and were able to get the charges reversed. Verizon online said they are notorious for this. Disgusting. read more

This was the best experience ever!!! Sandwinder took such good care of us when trading in our phones, he explained and checked the best rate for our monthly bill. He transferred all our data over spent two hours with us. I cannot say enough, good things about this store and the people that work there were helping other people just as much. 5 Stars just doesn't seem to say enough. Thank you thank you thank you.!!!! read more

Would leave zero stars if it was an option. I called and asked if Fios equipment could be returned at this location and was clearly told yes. Literally 2 minutes later I arrived and was told they could not take my equipment. These guys must be on another planet. read more

NEVER GO TO THIS STORE!!! They are rude and could care less about you or your issue. Verizon needs to know that they are HORRIBLE representatives of the company and give Verizon a bad name. Harry ( Store Owner) was very disrespectful, has a condescending tone and irate behavior. I was shocked by his incredible arrogance. He provides NO customer service at all. GO SOMEWHERE ELSE!!!!! Filing a complaint with Verizon. read more

My Visit to the Oakland NJ Verizon store was the best experience I have ever had at a cellular store. Harry was very patient and helpful in changing over four Iphones. I would recommend them to anyone who asked me where to get a new Cell phone. read more

This place is horrible! Do not give them your business. They are trying to SCAM me into paying for a phone twice. I wanted to pay for my new iPhone in full (because that's what I always do) and I usually do it through Apple themselves because it's a relatively simple process through them. I decided to go to this verizon store because they're a local business and they were running a deal that was slightly better than Apple at the time. So I ask to trade in my old phone (worth $700 on the trade in) and buy a new iPhone. They tell me "oh no problem, we got you. Here's your new phone, we'll take the old one send it in for you and you will pay the difference today". Came out to about $400 that I paid on the spot. Come to find out months later when I go to upgrade the next new iPhone, I can't because my phone is not eligible for upgrade since its not fully paid off. I thought that was weird, since I supposedly traded in my old phone and paid the difference, so everything was covered? WRONG. Turns out, my poor mother has been paying off this phone monthly, on top of the $400 I already paid to the store. Even better, the $400 I paid didn't even go towards the phone. Not sure where it went (but if I had to guess, straight into their scummy pockets). I have been going back and forth with Verizon for months (!!) now. I've been back to the store multiple times and have been treated worse and worse each time. One of the people working there (who I think is the owner) yelled at me and told me I have no idea what I'm talking about when I called him out on his bullshit. Bottom line... don't waste your time here. They're not looking to help customers, they just want to take advantage of people who they think they can make a quick buck off of! read more

Do yourself a favor and never, ever go to this SCAM location. I asked the manager to trade in my phone for a new one, and he was attempting to cheat me, telling me I could sell my iPhone on Amazon and even took my phone from me and disconnected it before I could even decide if I wanted to purchase a phone from here. Lies, lies, lies. It gets worse. He told my mother that she was a BABY for wanting to purchase an iPhone in pink, and began to 1) make fun of us, 2) refuse to give our phone back, and 3) steadily raise his voice. I am going to file a complaint through Verizon because of what happened when I went in today. This establishment should be closed. read more

I've gone here the past few years for phones. Today I brought my 10 yr old son there to get his first phone for his birthday. The process was quick and easy and Harry was so nice. He even took a video of my son getting his birthday present (iPhone 8p), thanking me and making the experience so memorable. He even threw in a free protective case as a birthday gift to my son. My son was smiling ear to ear and Harry made his day ...and mine. read more

My whole family has been going here for years now. They go the extra mile to make sure your needs are met and are nothing but kind and thoughtful. Sarwinder and Harry really take care of you and make sure you get the best deal possible. Go support this local business owner!! read more

Do yourself a favor and avoid this place. Rude and could care less if you buy anything from them. Don't expect any help if you did not buy from them because that is the first thing they ask. I don't know if Verizon knows how they represent them or even cares. Go somewhere else. read more

I'm so confused by the bad reviews on here! This is such a helpful place and I feel welcome every time I walk in (despite the confusion of my yelp name I am a woman). I am always treated with respect and I feel like they are straight and honest about what your best decision is. They don't try to cheat you, and they keep it real with you. I actually refuse to go to any other Verizon store because they are so prompt and helpful. read more

They're immediately rude to you upon entry. They treat men with more respect than women, I've seen it clearly.

Throughout the over the past 14 years, and there customer service has progressively become disgraceful! I asked if I could have assistance with my email. This was the only phone I purchased with my daughter at a different Verizon store. I only asked, and made note that I would understand if they didn't want to help me. They fixed my email, but deleted the majority of my contacts, and phone calls previously made. I assumed it was an oversight on their part. Two days later, I stopped at their Franklin Lakes store. The young man was direct with his questions, and basically directed me back to the Oakland Store. He wanted to know where I purchased the phone, and made it clear to return to the Oakland Store. I said thank you and walked out of the store, and my husband was with me. When I arrived at the Oakland Store, I was verbally attacked by the owner, the Franklin store worker, called, and he described me "as the lady" was cursing and yelling at him because he would not fix my phone. His irate behavior continued, which actually made me very emotional, because of his condescending loud tone! Obviously I was upset from the attack and yelling, that I left in shock! Unfortunately, whatever color or gender I am, it has no bearing on the disrespect condescending and berated behavior by the owner of a store. Please take my advice and go to the Paramus or Pompton Lakes store for a welcoming, respectful, and pleasant reception! The way all of us should be treated, and in return, it can make a difference for each one of us! read more

Harry is so helpful! Adjusted our business plan so we are saving money and got a couple new phones. Will never waste time on calling Verizon again, straight to Harry! read more

These people are rude. Customer service is the worse. I went in because my company has a business account and I needed my upgrade. The guy kept getting loud with me. Saying I'm not a know it all ? Before college I worked at a cell phone store for 7 yrs I know about phones and services and I keep up with the contracts available because the way things are these days everyone's trying to be competitive. These guys just don't want to hear anything you have to say. If you want to be treated right go to an actual Verizon store. This store is a joke. I will not be returning. read more

Whenever I go in with my dad, they are all easy to work with and nice, but if you go with any female, say, my mom, they treat her with disrespect all the time. They'll be really cold and even condescending, with their 'holier than thou' attitude. It's really a night and day difference. The employee always tell me that I shouldn't get married until I'm 36 and then asks really personal questions. Is this a cell phone business or a matchmakers? Don't come here unless you want to be disrespected and given terrible marriage advice. Don't go here, go somewhere else. It's obvious that they treat women like trash and men with decency. read more

I Agree with the other reviewer. Horrible customer service, people like that should not be in business. I went in with a simple issue with my ipad and they refused to help me because I was not going to spend any money in the store. I ended up calling Verizon directly and they were easily able to help me with my sim card issue. I personally feel they should not have a Verizon logo on the store from if they are not going to help Verizon customers. Wish I could take away a star. read more

Do not go here unless you enjoy being berated repeatedly. I have never in my life been treated so poorly for no reason and it was clear that this guy enjoyed being absolutely cruel to me. This place does not deserve to get business from anyone. read more

I did not know this is not a direct store and that there was a difference. They can add fees and set their own prices for things. WHO WOULD KNOW THIS??? I paid for my accessories and thought I understood the terms and credit for renewing my contract for my new phones. Did not realize that there were new contracts needed for my changes when my phones were out of contract, and I did not receive a printout of the actual costs at the time of purchase. I don't remember signing paperwork which outlined the full cost over the term of the 2 year contract and was surprised when I got my first bill from Verizon. When I called Verizon, they can not really do anything about it. Past 14 days, independent store blah blah. BEWARE. Expensive lesson for me. read more