Terrible WiFi for $65 per month Buffers all the time worse…read morethan dialup Called for assistance but no real solutions were offered

I've been to other T-Mobiles in the past and got good service whether it be to get a new phone, or…read moreto get an issue fixed. No other branch has ever given me the issues this one has. To get to the point, my issues with this branch have included (to date): 1. The replacement phone I was getting turned out to be a dud and was "the last one they had." That is until the assistant went into the back and found another. Maybe their "limited stock" isn't as limited as they say. 2. The replacement phone didn't even last a month before it started having issues. The screen dimmed and froze for about 2 hours. Trying to turn it off to reboot it did nothing. It was unresponsive. So, I had to bring it up for them to fix it. 3. Today the phone did an upgrade for my Text messages. The problem was that it wouldn't let me retrieve the messages I had just been looking at without having to take 8 steps to do it. So, another trip to the store. 4. The staff saw me standing there for 10 minutes and didn't even bother to acknowledge me. Even if everyone is busy with customers, the right thing to do is at least acknowledge the customer's presence and let them know they will be helped ASAP. Nope, not this branch. 5. When I finally did get helped, the assistant said I couldn't use my previous messaging anymore, but didn't explain why when I asked. While he was tinkering with my phone, his phone went off. While helping me, he took a call. Judging by the way he spoke it was a personal one. I understand that sometimes a superior will call to make sure calls aren't getting dropped. The right thing to do is tell the customer, "Excuse me, this is my boss." Okay, go ahead and take it. But you absolutely DO NOT take a personal call while you're helping a customer. I don't care how good your multi-tasking skills are. Without customers coming in to do business, the store doesn't need you. Show a little respect to the customers. While on the clock, the customers are your priority, not your personal life. Why do adults have to be told these things?

I had the pleasure of having Fanis replace my screen for me while I shopped in Walmart. He did a…read moregreat job and showed me how to replace my new outer box case. Thank you so much! Good Luck in the future. I recommend this spot while you shop!

Scott was amazing helped me with my upgrades. in addition we needed help with the bill and took…read morecare of it 5 out of 5

I recently stopped in to find out the cost of upgrading a few phones. I knew if I was trading in…read morean IPhone, I would be getting a credit of $1000. I was informed that I would be getting a credit of $667 towards my monthly installments, and $333 towards store credit. This has never been the case. And there was no way I would be able to spend $333 in an AT&T store. So I went to another AT&T store (a corporate one) and found out that that entire $1000 credit should be put towards the monthly installments, and what was happening at this other store was very shady. Also, a year a half ago, I had purchased 2 phones for my kids. At the time, i was given the family insurance of $45/month to cover all the phones. What I didn't know at the time, and didn't know until it was looked up (as I get paperless statements) at the other store, was that I was being charged an extra $32 for insurance on the two phones, which was put on when those phones were purchased. And guess what, happened at the same store. I don't know what is going on at this store, but recommend staying away from this store as there are some shady practices going on, which is taking money out of your pockets and putting it into the store.

I went to this T-Mobile store worked with Rami the store manager, was told that I would get 20%…read moreinsider discount and was promised an amount that my monthly bill would be. That was only for the first month, next bill was $60 more than quoted. Called T-Mobile and was told that I was not entitled to 20% discount because I was coming over from Sprint. Called Rami and he insisted that I was mis-informed by T-Mobile customer service. Called him twice and he said he had to call his district manager. Told him can he get back to me within the hour, needless to say I called him two hours later and again was told he would get back to me. Beware of Rami and T-Mobile of Butler Real sleazy, no morals. Car salesman have more integrity.

This store is absolutely horrible. Do not go there save your time and money and go to a real…read moreT-Mobile store. I went because my husbands phone broke they could not fix it so we added a line and they sent him a new phone. We were promised our bill would be $260 a month, they made changes but we were told changes would not take affect until the next billing cycle, then we received a bill for $200 more than it usually is. We went to another T-Mobile store that was beyond helpful they state we are owed a $131 credit but the other store had to give it. We went back to the other store and they REFUSED to give it to us. To shut us up they took our number and email address and stated they would call us and get this straightened out they never called us back and we never received the credit we are owed. Also when I went to pick up my husbands new phone they refused to give it to me and kept me there for over an hour and a half and then finally gave me the phone. Horrific customer service they lie and do not care about their customers only care about making their commissions. DO NOT GO TO THIS LOCATION.

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Alla P. I used Ivan's services for a long time since it was…read moreLaptop MD business. He is very thorough and professional. Always completes customers' requests expeditiously. He is excellent problem solver and diagnoses problems with high accuracy. Ability to solve problems and provide customer with solution options, sensitivity to the cost of repairs, quick and reliable service makes this shop very special. Fixbox is my "go to" place for any computer headache, upgrades. Highly recommended for any hardware and software issues with reasonable pricing and 12 months warranty for the job.

Repaired my older HP Printer in record time. Quoted and charged a fair Price. Convienient location…read moreand very friendly service. Will definitely recommend to all my friends.