First off I would like to say that this review is bittersweet. I thought I had begun to establish a…read morerelationship with Fercho's but time would tell otherwise. My car was repaired a couple of times at Fercho's without any problems what so ever. My old 1999 VW GTI was due for an inspection and my check engine light was on for some time which usually means that something is wrong with the emissions system. I took it to Fercho a couple months prior to get my car diagnosed to see what It would need. They informed me of several codes that were present but the main thing was the leak detection pump was bad and had to be replaced. If this was replaced then the code for my catalytic convertor may or may not go away as it was reading catalytic convertor inefficient. A new leak detection pump installed would cost me somewhere around 350. I told them thank you and that I would think about it...I picked up my car and paid the fee for having my car diagnosed. So I decided to go through with the repair but I supplied the part which I purchased on ebay for 100 and it was guaranteed to work or my money back. I gave Fercho the go ahead. The next day Fercho's called me and reminded me that changing the leak detection pump may not solve the issue with the catalytic convertor. I told them that I remembered that conversation and was still willing to proceed. Shortly after Fercho's calls me again and tells me that my catalytic convertor must be changed and emphasized their is no way around it. An aftermarket cat would run 563 installed. I told them I would think about it and was just not certain that I wanted to invest in a new cat or a newer car? I opted to replace the cat but only for a cheaper price. I mean I've had the cat changed twice in this car and each time its run me about 300 installed. I looked around online on Advance Auto Parts and Autozone and both sell universal cats for 100 or direct fit cats for about 250. Installing a direct fit cat is not that involved....unbolt the bolts to the flange and install new cat....clear engine codes and your off. I called Fercho back and informed them that I could supply a cat for a much cheaper price and that I really didn't want to sink that much money into a car that had 250000 miles on it. They said they would get back to me on that. Well I never heard anything back and finally after calling several times Fercho answered. I asked for an update on my car. They said there's some issues here. The mechanic feels like there is trust issues and no longer wishes to service your car. I'm a little shocked but I get it...they want to make the money off the parts and don't want me supplying the parts....sorry for trying to save myself hundreds of dollars I guess. So I arranged for my car to be picked up and there was no charge. Well the next day upon entering my car I see the box which my leak detection pump shipped in and the pump was inside never installed...oh yeah I did ask her the day prior if they installed it because I was expecting a charge but they told me no it was never installed?? At the time of that call it didn't dawn on me but the next day it did. Originally when they diagnosed my car they said it was bad and that if I change it then the cat codes may clear up. Well they didn't install it but they called me up and said that "there's no way around it your catalytic convertor must be changed". Don't you think they should of at least changed the leak detection pump before telling me this? So life goes on and I make an appointment with my old mechanic of over 10 years back in PA. They only work on VW and Audi and they are very honest and can't be beaten when it comes to price. So I take the car there and they call me up and tell me that my leak detection pump is functioning just fine and that my purge valve is bad. They replaced it for under 100 and that cleared up my check engine light. I then asked about my catalytic convertor and they said it was functioning normally and that it wasn't throwing any codes. Not only was it not throwing any codes but there was no prior codes stored for a bad cat in the computer. I was shocked as I felt Fercho's was trying to get over on me. The mechanic mentioned trust issues and your dam right there is trust issues but its the mechanic that I would never trust again with any of my vehicles. Unless you have no other options I would steer clear of this garage. Like I said in the beginning of this review...its bittersweet because the woman who works there in the office is very nice and always treated me just fine. I think there expertise stops with brakes and rotors etc etc...Its really tough to find a good mechanic in NJ and any VW or Audi owners out there having problems finding a good priced mechanic check out Paul Witmers Garage in Ephrata (Lancaster PA).

From the owner: We are a complete automotive service center! We offer preventive maintenance and repair services!…read moreWe offer custom installations of aftermarket sound systems including radios, speakers and amplifiers. We even offer remote start and alarm system installations!! All done by a professional !!

I wanted to give a shoutout to Rich at Auto Connections/NJ who replaced the touch screen for my…read moreson's Cadillac ATS CUE entertainment system today, as the original screen had lost its' sensitivity to touch, rendering it completely useless.. Cadillac would only consider replacing and re-programming the entire unit for nearly $2,500, and every other place that I called wanted no part of even looking at it.. I called him yesterday, explained the problem, and he not only fixed it today in less than 3 hours, but he used the replacement screen that I had purchased myself on Amazon, and charged me only a modest amount for labor.. It is now good as new.. I couldn't be more pleased.. If you are in the market for what he does definitely hit him up..

I am now downgrading my review back to one star. Last week, Rich contacted me via text message to…read moreexplain to me the reason why he didn't contact me back. It was, and remains, a completely valid reason. He had some family issues to attend to and I agree that is more important. Unfortunately, his demeanor towards me since then has been confrontational. Rich has demanded that I remove this review and threatened to involve a lawyer in the matter. I have been nothing but understanding with him. Posting truthful and non-slanderous information to a public forum on the Internet regarding this business is protected under the First Amendment of the Constitution of the United States (see: Reno v. ACLU). In addition, I am of the opinion that Yelp! reviews are supposed to be honest reviews from customers regarding their interactions with businesses. I understand that Rich is upset about my leaving a 1-star review on his business. That is why I gave him three stars and the opportunity to earn my trust back. As I told him, judging by the other reviews on his business, he should have easily been able to earn some cash and get his other two stars. He chose not to do so. Instead, he threatened me with legal action for leaving an honest review of my interaction with his business on a public site. My final comment on this business is a word of caution to other potential customers. Rich is an interesting guy. If you are not prepared to be berated for disagreeing with his views on public discourse, I might suggest looking for a different installer, which is a shame because I hear he does good work.

Unbelievable. This is not only the best experience that I've ever had at a car audio business, this…read moreis the best customer service experience I've had, period. I had a laundry list of problems when I went to High End Vine, including being quoted amounts way over what they themselves set as prices when I called their NJ location (basically only lowering stuff from 150-200% to their normal price if I questioned it), having them lie about why this was with nonsensical answers that weren't even well though-out. High End's customer service was terrible, a bunch of games (it's absurd how shady these got) to lock me in there and then keep charging more, not to mention how many things they messed up or dropped the ball on. It was a circus and incredibly stressful. At Philly Car Toyz, who I went to after pulling work from High End, I felt like I could finally relax. They're all AMAZING people. Genuine, decent, fair and the most important part: incredibly knowledgable. I can't stress that last part enough, though all of it was beyond what I've ever experienced, even at the best businesses I've patronized...I mean they bought me lunch while I was waiting ffs. But even though the lunch thing was consistent with how they treated me with everything else, and customer regard is very important, lunch is not why someone is reading this review. The big question is price and expertise. They charged me less than HALF of what High End was going to (and I know High End's charges would've undoubtedly gone up as the job progressed). Everything about the sincerity and decency of Philly Car Toyz would have been enough for me, even if they had average technicians. However, their main technician Mike is insanely knowledgable, practical and has the customer's satisfaction front and center. He puts everyone else's knowledge that I've met in car audio to shame (though his expertise spans so many areas other than audio, and that's what you want). Not to mention he's willing to go above and beyond in terms of the actual workload. From now on, for anything I need related to non-essential car services, I will be going no where else and will recommend them to anyone I can. Even if I didn't have such a terrible experience somewhere else first, I'd still be blown away. Go here, seriously.

My first review was about getting the owner to actually inspect and troubleshoot my van. That…read moredidn't happen until The owner was aware that the problem was the alarm system that was causing my van not to start. They took care the the problem and the technician did a great job at last in removing the old alarm and remote start and install a new system. Good work, and I am thankful because I have put a lot of repair money into my 1994 Plymouth Grand Voyage mini van. Five stars...

Absolutely phenomenal…read more Extremely efficient Exceptional top quality workmanship Very professional When they say they will get it done they are right on top of it

brought my car there for a radio, worked with Manny! he's very nice making/getting the sale, but…read morewhen there's a problem and your money is taken and you start complaining you get no help...you'll forever be gaslit just to get you off the phone! go at your own risk! posting/reporting to all their social platforms including the BBB!

Outstanding Professional Service - Highly Recommended…read more I have used Don several times for work on my 2020 BMW X3, and every experience has been excellent. About six months ago, Don professionally installed my Thinkware U3000 Pro front and rear cameras. A couple of months ago, I returned to him for installation of the brackets and wiring setup for my Uniden radar detector. His work has always been extremely clean, precise, and professional. Most recently, after having new window tint installed, the dash cameras had to be removed and then reinstalled. Even though Don had a very busy schedule, he went out of his way to squeeze my car in and reinstall the cameras on the freshly tinted windshield. He took great care with the new tint and made sure everything was properly positioned, secure, and working exactly as it should. What I appreciate most about Don is his attention to detail and the pride he takes in his work. He treats the vehicle as if it were his own, takes the time to do everything correctly, and is always professional and helpful. After several different installations, I have complete confidence in Don and would not hesitate to bring any of my vehicles to him. Excellent workmanship, outstanding service, and a true professional. Highly recommended!

Unprofessional. Dangerous installation. Tapped in Airbag…read morefuse. Tons of issues. Owner is beyond hostile. Blames and insults customer. Owner was screaming and throwing stuff. Definitely mentally unhinged. The owner was more worried about fighting and arguing that they did "nothing wrong." Instead of just fixing what they got paid to do. Even after multiple times saying, i just want it fixed. Thats it. I want everything to work right. Like I paid for it to be done. Didnt argue or question pricing.

Excellent service and Joe is a nice guy who takes pride in his work. I had a dashcam installed. I…read morethought about doing it myself but through better of it after opening the fuse box. I'm glad I came here. It took Joe, a professional, over two hours to do the install. I'm sure it would have taken me longer and I would have caused more problems. Install was super clean and everything works as it should. I highly recommend this local business for your car electronics needs.

Joe is a nice guy. I had a problem with my wife's car alarm, which was going off intermittently. He…read moreadjusted the shock sensitivity and told me to come back in a week. He did not charge me anything, that was my 1st time visiting the store and meeting Joe. I recommend this place if you are looking for someone to work on your car alarm needs. I recommend his service. Joe is a genuinely nice guy.

Rob was a pleasure to work with. He went above and beyond to install the right interface for my…read more2010 BMW 535i to accommodate a backup camera and Apple CarPlay. His commitment and dedication is unparalleled. After reviewing a few providers reviews and installations gone wrong I selected Rims Audio as he had all positive reviews. Rob reviewed the specs of my vehicle did some research and found what we thought was the appropriate interface for my vehicle. Unfortunately the first unit from the manufacturer was faulty and the second unit was unstable. Rob offered to give me a full refund and uninstall the unit but after doing more research identified another manufacturer. The new unit works flawlessly.

Customer service is all about backing up your marketing. Rob is a man of his word. Responsive,…read moretimely, professional and efficient. Very rare qualities in this county. Highly recommend.

My family has used Drive-Master for over 14 years to purchase and maintain our adaptive vans. My…read moreexperiences are always a 5-star rating; they are professional, knowledgeable, return calls, provide prompt service and fair quotes. I can not say enough positive feedback about Roz the front desk assistant. My recent purchase was handled by Damon Mohrle; who honestly put me to ease with his responses to my questions and did a lot of the mundane work for me. As we know monies and paperwork are a piece of the whole car/van dealings but Kirsten expertly will walk you through the process. Wherever you are in your situation with mobility do not overlook this team/center in making your decision.

Took my vehicle to Drivemaster to have left side accelerator pedal removed from my old vehicle and…read moreinstalled on my new vehicle. They were very friendly and professional while working with me for scheduling. They did a great job and left my vehicle clean and just like I brought it to them. I highly recommend their services. Shout out to Rob who was my initial contact person. Great job Rob and to the staff at Drivemaster!!'