Unbelievable. This is not only the best experience that I've ever had at a car audio business, this is the best customer service experience I've had, period.
I had a laundry list of problems when I went to High End Vine, including being quoted amounts way over what they themselves set as prices when I called their NJ location (basically only lowering stuff from 150-200% to their normal price if I questioned it), having them lie about why this was with nonsensical answers that weren't even well though-out. High End's customer service was terrible, a bunch of games (it's absurd how shady these got) to lock me in there and then keep charging more, not to mention how many things they messed up or dropped the ball on. It was a circus and incredibly stressful.
At Philly Car Toyz, who I went to after pulling work from High End, I felt like I could finally relax. They're all AMAZING people. Genuine, decent, fair and the most important part: incredibly knowledgable. I can't stress that last part enough, though all of it was beyond what I've ever experienced, even at the best businesses I've patronized...I mean they bought me lunch while I was waiting ffs.
But even though the lunch thing was consistent with how they treated me with everything else, and customer regard is very important, lunch is not why someone is reading this review. The big question is price and expertise. They charged me less than HALF of what High End was going to (and I know High End's charges would've undoubtedly gone up as the job progressed). Everything about the sincerity and decency of Philly Car Toyz would have been enough for me, even if they had average technicians. However, their main technician Mike is insanely knowledgable, practical and has the customer's satisfaction front and center. He puts everyone else's knowledge that I've met in car audio to shame (though his expertise spans so many areas other than audio, and that's what you want). Not to mention he's willing to go above and beyond in terms of the actual workload.
From now on, for anything I need related to non-essential car services, I will be going no where else and will recommend them to anyone I can. Even if I didn't have such a terrible experience somewhere else first, I'd still be blown away. Go here, seriously. read more