Customer service is all about backing up your marketing. Rob is a man of his word. Responsive,…read moretimely, professional and efficient. Very rare qualities in this county. Highly recommend.

Rob was a pleasure to work with. He went above and beyond to install the right interface for my…read more2010 BMW 535i to accommodate a backup camera and Apple CarPlay. His commitment and dedication is unparalleled. After reviewing a few providers reviews and installations gone wrong I selected Rims Audio as he had all positive reviews. Rob reviewed the specs of my vehicle did some research and found what we thought was the appropriate interface for my vehicle. Unfortunately the first unit from the manufacturer was faulty and the second unit was unstable. Rob offered to give me a full refund and uninstall the unit but after doing more research identified another manufacturer. The new unit works flawlessly.

Fantastic experience. Last week I decided to pursue replacing the head unit in my 2015 Mazda6…read moreTouring because the stock unit is outdated and incompatible with Android Auto / Apple CarPlay, but otherwise I love the car. Lauren was extremely responsive and transparent, and just several days later I now have a beautifully redone stereo (Pioneer DMH-1500NEX) that also sounds much, much better than before. The technician, Mike, walked me through how the unit works and described the installation process; there was one slight issue he found when testing the unit the day before, and thankfully they got a new module to make sure everything worked perfectly before releasing the car back to me. The new unit looks clean (see my attached photo), and I walked away with the sense that both Lauren and the staff have high attention to detail and stand by their work. The replacement was not cheap, but the quote was comparable to another place in the area and now I feel like I have a brand new car. Will definitely recommend this place and go back if I need similar work done in the future.

It took me a long time to come around to posting this review. I had a complex experience with this…read moreplace, and I think in no small part it's because they've changed their technician. My issue is not with the quality of their work. My issue is with customer attention. Nonexistent. So my girlfriend got her remote start done here last year, and it worked great, car was done in a day, and she was happy. That's all I needed to know to try getting my radio done (speaker and receiver upgrades). I brought my car in, came back to pick it up at 4. Note that they didn't call me to confirm the appointment or that the car was done. It was generally ready, but there was a part they didn't get from the supplier. Sync didn't work with my Ford. Okay, I'll have to come back for the Sync module. They didn't charge me for the part and said they'd make the supplier bring it free. That's good customer service, I thought! Brought the car back. Again, they never called me. I had to call them repeatedly to find out when they'd have the part in and when I could bring the car in. Starting to get annoyed, but the appointment was available. Brought my car in in the morning, said I'd be back at 4. I had a ballgame to catch in South Jersey. I came back at 4. I waited there with my friend OVER TWO HOURS for the car to be done. Gee, did you work on it? Best part: the Sync still didn't work. It worked with his phone but not mine. Apparently it's very finicky with installation and he'd have to call someone to walk him through it. So, I thought... why didn't you call them all day? What were you doing all day? Why wasn't my car ready at 4? Why did I miss the entire first game of my doubleheader? More questions. Everything except Sync still worked. I had to call - again - they NEVER CALLED ME ONCE - and scheduled an appointment for Friday. Final try. They get my car, work on it all day uninterrupted, I get it back and it works. They never worked on it. All day. Never worked on it. James the technician never told the owner that I was dropping off my car, so she scheduled right over me. No communication at all, whatsoever from James. The owner was both apologetic and defending her employee, which I understand, but I'm naming him because I blame him for a complete failure and lack of communication the entire time. Third strike, you're out. I got my refund and he uninstalled everything. Oh, the best part? I still didn't get my car until 6:00. That's an entire day of nothing and two hours wasted sitting around. Just the best. Don't go here. If you've gone here or already have an appointment, your work will be quality. But heaven help you if the part itself is defective, or if you have to be somewhere with your car. I think the best way for this business to move forward is to hire someone with a customer ethic, similar to the person they had before James, because right now this total lack of internal and external communication is a sinking ship.

We are so happy with the product & service we received from Lewis & TechTuned Handyman. We bought…read moreour teen daughter an older but reliable car. But of course she was interested in the tech, which her car didn't have. Then I found TechTuned. Lewis gave us options for our daughter's vehicle at great prices and lead time! She now has all the latest audio tech, and Lewis integrated it seamlessly! Even the steering wheel buttons work to control the new product. She also now has an amazing rear view camera! As parents were happy she has safety features like hands free calling , gps & back up cam and our daughter is happy she can connect her phone for calling & music! Definitely happy with our choice!!

I had Luke come to my house to work on my Denon home theater system because I lost communication…read morewith it and he worked frantically for quite a while but through it all he got it working very good and he was very professional and polite, and his price was reasonable and I would recommend him to anyone and I will recommend him whenever I know someone that needs assistance with us or hanging a TV.

Updated September 2025 I just had my latest car tinted at…read moreExoticustom in Hackettstown--my third car done here! You'll see photos of my current ride and my previous car in this review. Dan and Mike are fantastic. During the consultation, they walked me through the different tint percentages and helped me pick the perfect option. The install was scheduled quickly, and when I picked up the car the work was flawless. Exoticustom also offers remote starters and car audio, and after three great experiences I can confidently highly recommend them.

As always the work done on our vehicle was done perfectly and delivered on time!! Have used Exotic…read morecustom for over 15 years! Highly recommend!

I had the expel window tinting done. When I got home, I…read morerealized there was a substance all over the doors of my car that took a half hour to get off. They never cleaned the car after applying this substance and on the inside of the car, they put tape by the window controls, which is fine except that I'm still trying to get the glue off my door handles. Sloppy job. They need to stick to their circle of competence, which apparently is not window tinting.

SoundWaves is an exceptional place. Upgraded an awful sound system with a state of the art…read moreoutrageous system. Sam was great in his recommendation for the full system that I bought. Price was fair and Jose did an absolutely flawless job on the installation. This place is great. I'm enjoying my car more and more everyday. Having a two year warranty knowing that they will take care of anything was also reassuring. Thank you Sound waves!

If you bring your prized automobile to Netcong Auto Restoration, make sure you take "before"…read morepictures of your car, your engine (including VIN numbers), and all your parts; and have an attorney review your estimate and contract before you sign. Also ask where your vehicle will be kept while waiting months to start the job. I learned the hard way.

Dealing with Phil and Hal specifically and Netcong Auto Restorations in general has been a truly…read moremiserable experience. I brought my 442 convertible to them for a stereo installation as they said they specialized in classic car work. My car was returned to me filthy inside and out with muddy footprints in the trunk, a dead battery and no one knowledgeable of how to operate it. They also installed the amp in an area that would not allow me to put the top down...expertise? I brought it back to correct the issues and they broke the center console and then blamed it on the tow truck driver. Beware of this company and the further excuses Phil will post to refute my claims.

I could not recommend anyone more highly than Goodrich Locksmiths and Rich! He was prompt,…read moreprofessional, reasonable and friendly! What more could anyone ask for in a service professional? Rich is my locksmith for life!

CASH or Zelle Only. Not a lot of help here sadly... ‍ Also, terrible phone interaction when…read morecustomer is already STRESSED out.