I don't know if this is a good thing or a bad thing. After my visit to the AT&T Store, I received a text from AT&T with a survey. They told me that the person who had assisted me was named Mariam. Okay, so the person who helped me did actually tell me her name, and it was NOT Mariam. I'm not sure what to make of this. Leaves somewhat of a bad taste in my mouth. read more

My daughter desperately needed a new phone. The store manager provided excellent customer service and even lowered our monthly AT&T service bill and made sure that we received all of the credits available to us. Regan also stayed late to make sure that my daughter had a working phone. This is now my favorite AT&T store. read more

The website says you can make appointments. Then it says you will have not had confirmed the appointment until you get a message. I got no message. I went to the store and they said they don't make appointments. I read more

I'm normally not the type to write reviews but I needed to praise JeanPierre at this location. Myself and one of my children ended up accidentally breaking our phones days apart and we all know what a headache that can be. Just the thought of it all sounded very complicated but we couldn't be more grateful to have met JeanPierre he made the whole experience such a breeze. A very kind and intelligent gentlemen at this location. When my son broke his phone a few days after me and I knew I had to go back to AT&T I was really hoping he would be there and to my luck he was and it was the easiest experience yet again. He made it so easy we decided to upgrade to iPhone 16s. Thank you JeanPierre you are amazing! read more

Trish was awesome! She went above and beyond to help me secure the phone I wanted! She also helped me upgrade my business account features and was very knowledgeable when it came to all the details. Please visit this location if you're in need of anything from your business to your personal line and ask for Trish! She will hook you up, thank you! read more

zero . Worst experience ever. Overcharged my dead mother for two months worth of service. They they canceled needed to transfer the phone to T-Mobile gave me the transfer pin, but did not unlock the carrier on the phone. I was accused of videotaping??? and the young woman with the glasses couldn't have been more rude. She was the only person working in the store at the time. The other two people were ahead of me. I waited 20 minutes and left and frustration. I encourage everyone to leave AT&T. They have the worst customer service in the history of customer service. read more

The location at Turkey creek is always very friendly, patient and helpful. I appreciate that they always seem to enough personnel on hand.

The staff at Reston Town Center is knowledgeable, agile and professional. They are one of the most experienced in the DC area. If you have any questions, issues, they are quick to identify the problem and the solution for it. read more

I had just purchased a phone at the Apple Store just a few mins earlier and they refused to help me set up my phone and instead sent me to AT&T store which thankfully was just around the corner. Yana was super helpful and patient when helping me set up my phone. Great customer service skills and very professional. 100% recommend her and the store. read more

My bill increased over 100 dollars, wouldn't remove a line, and kept transferring me to an AT&T customer service line that I've been trying to get a hold of someone for over a month. Thanks for nothing read more

These people are fraud , they would promise you all kind of things so you could switch or start your account and the last thing you gonna hear about these good things before the switch I was told my first payment would be 200$ when I switch from metro by Tmobile ( and they've billed me over the triple and kept all of my numbers read more

AT&T Store - Mobile Phones Near Me - Reston, Virginia

Just wanted to take a moment to appreciate Mr.James at the AT&T Reston(VA) store. He worked with us diligently and very patiently to help trade in our iPhones although there were quite a few complexities involved with the process. We walked out of the store as very happy and thankful customers. - Aj and Dee read more

Don't expect honesty here! They lied about my monthly costs and lied about free screen protector for life. The "district manager" just told me it was likely his fault and that didn't matter the screen replacement was not free. Stay away! read more

Visit 1, to preorder: two stars. Was completely ignored when we came into the store, and then got passed up by the only available associate (who pointedly turned away from us to fiddle around with a display when I walked up to her) for more professionally dressed gents who strolled in after us. Guess she wanted to flip her poorly bleached hair over her shoulder and bat her lashes at her next sugar daddy? Fortunately, Eymi was attentive enough to service me next once she completed a sale at the register. Brusque attitude but I'm sure anyone would be stressed out by the rush of customer traffic. Still, I left wondering if I would've been better off strolling over to preorder at the Apple store. Visit 2, to pickup: She was much more amiable this trip. I got the notice a day early so I didn't have my receipt, but they assured me that I could still stop by on the way home from work and they'd be happy to reprint the necessary paperwork. She activated and tested the phone in a very short period of time. Smooth transfer of contacts, plus some friendly pointers. I was psyched that they'd received a new batch of bumpers as well that day, in the tan plaid I wanted. Walked out thinking everything was groovy. But now I've discovered a grievous mistake that settles it back to 1.5 stars for me. Apart from my frustration with the corporate changes to the plans, forgetting to reapply my previous text messaging plan after tacking on the data plan is pretty heinous. Worked with AT&T's customer service hotline to resolve the billing issue, but I still won't be back here again. read more

They have greatly improved. I went during a busy Saturday and was surprised to see that staff had been borrowed from another store. I was there to return my phone as part of the phone swap. It was complicated and took a long time. The staff was friendly, polite, and knowledgeable. I have been to this store before and was surprised at the change. read more

Scammed me with an account I didn't consent to, then couldn't fix it after two visits. They still got commission off it though.

Horrible customer service. Lazy reps who didn't even get up to greet us. Second location, same treatment.

Final Straw. I went into this store for a simple account management change and was denied the change saying I was not allowed to by policy and it would be breaking the law. This person lied to my face. After a short chat, the online specialist applied the changes AND the previous three changes that the completely incompetent employee also told me where not allowed "by policy". AT&T better look into this store before they have legal troubles based on one of their associates lying to customers regarding policy and legality. read more

This staff is friendly, but they definitely are ignorants. Weny there for a problem with my phone. They sent me to Fairoaks bransh as they are the service center. Aftet arriving to Fairoaks i discovered that u eas missinformed and they just wanted to send me away because ut was crowded. I will not recommend this place. read more

I went into this location today with my wife and two children. I was not greeted at all when I walked in and I was totally ignored when I looked at the new phones. I wanted to get my son a new phone because he had good grades in school and no one even noticed us when we were standing there for over 15 minutes waiting for someone to greet us or help us. We understood when we walked in that people were being helped but when they were finished helping their clients they still did not speak to us or acknowledged us. One associate came up and said "someone will be right with you in just a moment" and then another employee came from the back and did not greet us did not even approach us and went to the floating desk grabbed something from under the desk and then walked to the back. The management in this location is not the vision your company prides themselves on and need to be reviewed. I wanted to be a new customer with you and this made my wife and myself rethink coming to AT&T. read more

The employees are very nice but management needs to figure out how to service more customers. Went in for twice for what should have been 5 minute visits but had to wait more than an hour each time because only one employee was helping customers. read more

Went to the AT&T store today to upgrade my iphone 7 to iphone 8. I've come to this store several times in the past with very good experiences. Today was a completely different store and a complete failure. Bottom line: Pete, who identified himself as the manager, which turned out was not his real name, basically told me less then truthful information consistently; and ended up with a phone that could make and receive calls, but nothing else; including none of my data. Although 'Pete' was polite, his customer service and ability to solve problems was a non-existent. Two hours of wasted time, only to spend the rest of the evening on the phone with Apple support to get my phone completely reset and restored from backup. read more

Incompetent sales folks who are not able to assist with simple issues.

Two stars and falling. Walked in at 2:30 pm on a Saturday. It was fairly busy however it looked like there was only one person working the entire store. For one, it was hard to distinguish their grey shirts as actual uniforms. And two, once I figured that out, I realized there were only 2 people working the floor, and one that disappeared to the back room. So now I'm trying to figure out the protocol. Couldn't find anyplace to take a number or to sign in. Waited for the worker from the back room to come back out. Says he will help me in a minute. Doesn't sign me in or anything. In the meantime, someone else had emerged, walked by us and took the names of the people waiting behind us. WTF! I was getting angry now. Finally get some recognition from a sales person, they went to do some "real quick". It's taking so long, I wrote this review. Now at 1 star because I can't give it a zero. OMFG...the person helping me just walked in with food from Subway!! She left me here waiting to get food in the middle of the afternoon and has now disappeared in the back. I am livid! read more

I should've read the reviews before I stepped foot in this location. They salesmen were rude and I felt rushed. I was also told that they didn't put on screen covers. However, as I was waiting he put on a cover for another customer. I will not be visiting this location again. read more

KT is a fabulous employee! He is so helpful and courteous. He helped my 71 year old mother so much with her new phone! She has found a new best friend in KT! read more

Don't go this Reston branch. The guys working there have no clue how their products work. I wont get into my first experience where I was given rubbish product information about a week ago (the guy was pleasant though), but its really the second one from yesterday that pushed me to write this review. I understand it can be a frustrating job but even with the Covid "masks" on you can sense how they don't even want to get off their chairs to help. The guy sounded frustrated and had an unpleasant demeanor. He answered my questions but it seemed like he was preoccupied mentally before I walked in. I cannot say for sure but I got out of there. In the past my experience was not so bad. read more

We needed assistance with our mobile phone and texting. Julian Ces at the Reston store was a wonderful help. He was patient and thorough. He made suggestions that pointed us in the right direction. With him by our side, we have a better plan at a better price. AT&T is lucky to have such a fine retail sales consultant. He is a great ambassador for AT&T. The next time we need a hand, and we will, we will look for Julian Ces. We will recommend him, specifically, to all we know. Bravo and thank you to Julian. John & Cheryll read more

The worst customer service. I came to get a new plan but the agents didn't even acknowledge me. This experience totally made me feel like I should change providers. read more

I'm currently here at this store. Me and my fiancé walked in. No one greeted us at the door. Still being here after 15 minutes. We had to pull someone to the side to ask what is going on. We've never gone to a store like this where they don't even have a wait list. A sign in spot or anything. All I came here to do was pay my phone bill which Doesn't take more than 2 minutes to do! This AT&T is the worst and would tell everyone to not ever come here. I'm going to talk to the better business bureau because this is not how you keep your clients satisfied. This is the type of customer service no one want to receive. Now fast forward to 15 minutes afterwards. There are two representatives that went behind doors doing nothing as we are still waiting for someone to assist us. I repeat please don't ever come here. If I could rate this negative zero I would! read more

Inexplicably refuse to let you buy any phone in the store. Rep said every purchase must go on an installment plan. He said it was Samsung's decision - so I said ok I'll take a Google Pixel 4 and then he said no it's every phone. Unbelievable... read more

I am so over this new AT&T way of doing service. Get your name, put you on the list and you wait. Especially this store where you had 7 ppl on the list and 3 left just after walking in, not to mention no staff on floor. Really over you ATT. read more

Ok. Things are probably bad when you walk in and see a guy arguing with the manager over wait time. Should have been a warning. Instead my wife I and proceeded to wait and wait...and wait. We already knew what we wanted but had to wait an hour just to buy a new phone. The worst part was the store wasn't. I appreciate the personal attention when tended to, but it's not worth the wait. Do not go here to get a phone unless you like having valuable time wasted. read more

I came here twice in the same week for phone issues. Phone support was abysmal, but there wasn't hardly any wait inside the store (As opposed to Best Buy, which was also abysmal) and the person I worked with was absolutely exemplary. I've been used to horrible service at most mobile stores (Like the closed AT&T store in the Spectrum center) but this place is definitely somewhere that I would want to go back to. read more

Just got the friendliest and absolutely competent help in putting a US SIM card into a Euro phone! Thank you Toni!

I got great customer service here when I came in with a phone issue. The person who assisted me was immediately attentive, super friendly and personable, while also being top notch in ensuring I walked away happy. He was unable to help me there, but streamlined the process for me and outlined what my options were as well as the fastest way to solve my issue. This will be my first stop for future phone issues thanks to this experience as well as the convenient location. read more

I bought a refurbished iPhone 5C that needed to be activated. I walked into the store and in less that 1 minute, I was brought over to one of the round tables where the rep began to configure my device. She told me that I needed a new SIM card (upgrading my iPhone from 4 to 5c and the SIM cards are different). I was given a SIM card (free of charge) and my iPhone was activated. I was out the door in 5 minutes with my iPhone 5C ready to go! read more

My galaxy 4 that was bought at AT&T froze and totally locked up yesterday. I thought the phone was sealed. The phone was purchased for an outrageous amount of $ on my account by my daughter-in-law (guess who got stuck paying for it) and then she didn't want it anymore. On my way home I stopped at the AT&T store in Reston Town Center and asked for help. They said they don't fix phones! but obviously seemed very willing to sell me a replacement. I asked if they could troubleshoot the problem (What you want me to do something to help you??) The best they could do after I pushed the issue was give me a number for Samsung and tell me that BEST BUY usually had a Samsung person on site on Saturday Mornings. I stopped at Best But and asked if there was a sign in sheet. Elmer said no and that people were waiting. He asked what was wrong, looked at the phone, removed the case and popped the battery to reset. Less than a minute while he was waiting on something else to finish for the customer he was working with. He waited on his customer and still managed to help me. I worked for AT&T. We used to pride ourselves on customer service. AT&T store in RTC is a sorry excuse for a once reputable company. From now on I buy from Best Buy and Elmer!!!!!!!!!!!!!!!!!!!!!!!! read more

Summary: Your time will be wasted. Go to another AT&T store. I went here twice. Both times I was helped by Ashish. The first time I needed to set up my MicroCell that I received used from my sister. I was not able to use it at home and did not know the reason why. I went to this AT&T where Ashish helped me. He asked me if I plugged in the MicroCell or made sure that it was on. I was slightly insulted at his remark, but I figured other customers might have made this error, so I played along. He told me that the MicroCell should be working. It did not work once I got home. I called the main AT&T hotline and had it fixed. The error was due to the AT&T database where one database had my name on it and the other my sister's. I decided to have another go with this AT&T store the second time when I needed my phone to upgrade. This time I also brought my husband along. Ashish again helped me. He told me that with the current plan I was having, it would be better if I bought upfront an entire new phone at full price or paid $200 upfront and $25/month for two years. He did not explain the Next plan, or if he did, it was so brief that I missed it during his explanation of just go straight purchasing a new phone. My husband also had a question regarding the 10 GB family plan, and straight away Ashish stated that it would be cheaper, but my husband would need to get a new phone to change the plan. He did not even ask or look at my husband's family plan. Currently, my husband and I are not in the same family plan. My husband stated that he is not in my family plan, but Ashish just said yes, it's cheaper without further explanation. I was disappointed with the result and decided to go to the AT&T store in Fairfax in Main Street. Joffrey assisted us there and explained it thoroughly for both my need to upgrade a phone and my husband's questions about the 10 GB family plan. He did not give us any BS and within half an hour, we were out of there with our questions answered and a new phone. read more

Can you please give less than one star! This place is a joke, walked in and have to wait to find out about upgrading my phone for an hour seriously. Employees standing around doing nothing and what looked like the manager behind the desk standing there doing nothing to help any of the waiting customers in fact he was on the phone discussing a movie he recently watched!!! Seriously AT&T you need to get your customer service back, I understand waiting if you need to establish a new plan but if you have been a customer for over 10 yrs and you just want to upgrade your phone you should be able to walk in and say I want that phone, purchase it and walk out at least that is the way it has been since for many years. Oh and when I asked why am I waiting to simply find out if I can buy the upgrade which I never did this in the past 2 yrs I would have simply walked in purchased the iphone 5 and in 10 mins walked out their answer was "well the iphone 6 wasn't out 2 yrs ago..." Well no shi* but the iphone 5 was. Do yourself a favor and don't waste an hour of your life at this store. Poorly run!! read more