extraordinary service by these guys at Mobile2Mobile They helped recover my lost data on the iPhone…read more16 Pro Max, which was liquid damage. Apple Store couldn't do anything for me and just recommended buying new phone. My data and pictures were priceless to me and for this reason, I am forever grateful to these guys here in . Thank you so much. A+ Come see them!

Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

Ross is the reason my family comes to this location now. He's always knowledgeable about all…read moreproducts and services. Keep up the great work.

Customers service speed, availability and efficiency gets no better than this! Been a loyal…read morecustomer for a decade and never had any issues.

I want to take a moment to acknowledge the very helpful and patient service from Alex, the agent…read morewho assisted me with a phone bill issue. It's always dreadful to have to go into these kinds of stores for fear of long lines and unresolved issues but this experience was positive. Alex listened to my issue, sympathized, and attempted to find solutions including calling the customer service line and waiting with me as we were put on hold. After being rerouted a few times, we finally connected to a loyalty agent in the Philippines and resolved my billing problem. The entire time Alex was agreeable and was committed to helping me. I hope that AT&T can acknowledge the great service of this employee, who strengthens the customer impact of the brand and has left me with a better impression of the company than when I walked in.

So I have been to this location twice. The first was a very brief moment to ask about getting a new…read morephone and I knew my situation was going to be tricky and take some time. A gentleman with dreads actually told me he could not help me once I explained what was going on. He informed me I needed to call the main Customer service number and made an appointment for a few days later. After leaving I called the number and they informed me what I wanted to do was very possible but had to do this in-store. This is the reason for the 4 stars instead of 5. It's always a little annoying to get contradicting information. When I returned, during my scheduled appointment, I was helped by the store manager (Peter I believe). He was far past anything I could imagine customer service wise. I explained to him that I thought I was going to be a difficult customer just because of the type of request I had. After I explained what I was trying to do he said no problem and helped me for about an hour. He took care of everything, explained what was going to happen, and how much it as going to cost. He also asked me about my usage to help me determine a proper plan. I was thoroughly pleased with his customer service and patience.

Sort of like your ordinary t-mobile store though it looks a bit smaller. My dad and I went on…read moreSaturday, admittedly right before closing time (we didn't notice until we got there they closed at 7pm). The salesmen were talking to customers, but they also didn't acknowledge us at all. I'm not too upset about it - it was right before closing - but it still seemed odd to not even get a hello. As for the phones, I've seen the displays more intuitively laid out at other stores. If you are already on t-mobile, this is probably a fine place to go. If you're considering switching to T-mobile, you may get better service at another one of their stores.

This is my go to store for T-Mobile. Location is very convenient for me and the staff is always…read morevery helpful. They do have a full range of phones that are supported on the T-Mobile network and also a fair number of accessories for the phones.

Outstanding service from Skye and Andy today. We went to the store to switch from Samsung Android…read morephone to iPhone 14s. It was a big decision driven by a need to communicate with grandchildren and Generation Z. Both Andy and Skye provided excellent customer service and technical support. Thank you.

Great service from Moses, with backup from Doreen. There was a third rep who I didn't interact…read morewith, but she seemed lovely as well. I visited this store in person because I had spent over 4 hours on the phone and in online chats with Verizon, trying to buy a phone, with reps who were perfectly nice, but totally ineffective. Won't go into great detail here, but the phone I purchased through the phone rep and delivered by FedEx required a signature. Since nobody was at home, it ended up being sent back to a Verizon warehouse. The phone rep neglected to tell me about the signature requirement. If she had, I would've headed straight to a store to buy the item. I didn't expect much when I made an appointment at this store, but I figured it couldn't be worse than the time I spent on the phone. Moses was a total pro, and I walked out with a new phone. I was there quite a while, but that was because there were technical glitches at Verizon. Moses was so sweet and patient, and listened to my whining about the awful experience I had trying to buy through the phone rep. Another customer was helped by Doreen. He was so unhappy and frustrated with Verizon service, but Doreen helped him in no time at all. He was so thrilled, he came back with a lovely vase of flowers. She deserved it! All the reps in this store were knowledgeable and professional. It looked like every customer was attended to, and got the results they needed. Some older reviews about this location were negative. I'd say give this place a shot; I suspect you won't be disappointed.

I would highly advise against visiting this location for any phone or ATT related needs. The staff…read moreare highly unprofessional, rude, and do not ask thorough questions to address your needs. You'd be better served going literally anywhere else.

Lots of staff, but none of them seem to want to help customers. I honestly believe they could get…read morethe exact same amount of work done with a quarter of the staff, because no one was doing shit except ignoring customers.

H&M ended up actually not fixing my phone, but I cannot recommend them enough. I brought in an…read moreiPhone X with a very cracked and pretty unusable screen. Mohammed fixed it quickly and for a good price but for some odd reason, the phone just did not work with any 3rd party screens. Mohammed spent a lot of his time trying to get it to work, but I brought it to Apple and we figured out that only the original screen would work. So he put the original back on and fully refunded me even though he spent considerable time trying to fix the phone. 5 stars for doing the right thing and helping me figure out the best course of action for my phone.

I went with my friend to get his phone screen fixed here on a Sunday. It was fast and well done…read more The guy met us downstairs and unlocked the building for us. 5 stars!

Horrible service went in they mess my game up gave em 100$ they don't know what they doing they a…read morescam got it fix came in he said it work I told em plug it up and it was still not fix told me come back instead i took my game they are some trash i can not make this up I advise anybody who goes be cautious they act like they nice know what they doing they are garbage my whole ps5 don't work at all

I brought my iPad to this store in July to get my screen replaced, I came back and the initial…read moreissue was still not repaired. In fact, moments after I left the store my iPad was having the same issues it was having before I brought it in. That same night the iPad cracked...again. I had the iPad for almost a year and have dropped it and it NEVER cracked. I brought it back to the store, I expressed my issue with an employee of the store and was basically told that they were not going to fix the issue. After a passive verbal exchange the police were called. He ended up negotiating with the officers instead of the customer and while he brought the repair price down significantly, I was still expected to pay for the hopes that my iPad would be fixed. This was also after I was given two different quotes over the phone. The employee on duty was belligerent and disrespectful as I tried to talk through my issue. Do not come here. Do not come here. DO NOT COME HERE. My iPad is still currently broken lmfao.

Peter, though friendly, was unable to properly cancel my account within the 30 day grace period…read more (Sprint had zero coverage in our area of Virginia), resulting in THREE different notices from Sprint and Mobile Now, that I was in breach of contract. Not helpful in clearing up this problem. This takes a lot of time to correct. Avoid this storefront phone store: once they've sold you the phone, you are dead to them.

This is my first time having to go back and update/revise a review I've submitted. Let me say it's…read morenot the independent retail store but the company they represent. I took my mother to this store for her 87th birthday to finally upgrade her iPhone and change from one carrier to Verizon since all her home services were through them. It just made sense she had finished paying off the phone from the previous carrier to bundle her cell phone into the internet, cable, and home phone. In addition, it will make it easier for my siblings and me to assist her in paying her bills. I thought everything was done when we entered the store, and I firmly articulated that this was what we wanted to do. So, we left thinking that it was done and that her monthly bill would reflect electronically this new item added to her services with Verizon. This was in November, and in January, my mother called me hysterical that she received a bill of over $800.00 along with a cut-off notice for her cell services and sending her information to a collection agency. I immediately logged on to her account and didn't notice anything unusual. So, I chalked it up to thinking that it was spam. I then went to her house to look at three bills with three account numbers on them. After not getting a favorable response by telephone, I immediately got the bills and went to the store we purchased the cell phone from to find out what happened. I was met by a young lady named "Nimota," who spent over an hour working with me to find out how to rectify this situation so my mother's services could be restored. I am not a Verizon customer; little did I know that their wireless and home services fall under two separate entities. So, in essence, as a customer, you receive TWO separate bills; one for home and one for cell. WHO KNEW; WTH. I will spare you further details of this fiasco. Nevertheless, I wanted to highlight "Nimota" and her incredible patience, poise, professionalism, knowledge of the carrier and who to connect me with. Her gentle spirit and calm personality kept me as we came to a peaceful resolution to this mishap to some degree. I hope that the store manager cherishes the gift of her presence in this store.

The associates at this location are very friendly and knowledgeable of current sales and deals…read more They were pleasant to work with in upgrading my phone and service plan