"Post-Visit Harassment"
I recently visited this store for a lens replacement, an experience that escalated from mere unprofessionalism to alarming harassment. It's crucial to outline these events, as they bear significantly on consumer awareness and rights.
During the visit, the staff's handling of my glasses was unnecessarily rough; he repeatedly tapped my glasses with his hands with undue force as if they were a desk. This behavior clearly suggests a lack of care and consideration for the fragility of the item being handled.
The tapping was coupled with a dismissive attitude towards my Korean lenses. While a verbal disclaimer regarding potential breakage during lens replacement was given (a reasonable precaution), the absence of any formal documentation or waiver was a stark deviation from standard business practices.
However, the truly disturbing events unfolded post-visit. After posting a one-star review - an honest reflection of my experience - I was subjected to intense harassment by the store. I received multiple unsolicited calls demanding the removal of my review. This harassment escalated to persistent calls from various numbers despite my request to stop, and a voicemail telling me that he is going to continue to call me until I pick up. This behavior left me no choice but to seek police intervention. Shockingly, when the police contacted the store to address this harassment, the store personnel hung up and subsequently ignored further attempts by the police to communicate.
This behavior necessitates a clarification on defamation, as misstated in their reply to my review. Legally, defamation involves making false, harmful statements presented as facts. My review, however, is a truthful recount of my experience, shared as personal opinion. It falls well within the bounds of lawful consumer feedback, which should be protected and respected.
The store's accusation of 'defamation' (incorrectly referred to as "defamate") in their response below to my review not only displays a misunderstanding of legal terminology but also a disregard for customer rights and freedom of speech.
This experience - from the initial professional misconduct to the severe post-visit harassment - serves as a stark warning. It highlights the necessity for businesses to uphold professionalism, respect customer feedback, and understand the legalities surrounding consumer rights. Potential customers should be acutely aware of these serious issues when considering this establishment for their eyewear needs. read more
