All of the staff was friendly and professional for the eye exam. However when i went to get the…read morenew lenses in the old glass frame, the "lab" lost the frames for two months Fortunately when i went to the store, Renu could understand my frustration after many phone calls could not get the frames and lenses in the same location. Renu suprisingly offered me new frames and made sure the lenses were inserted in one day Now that is customer service and thank you Renu for your help with a smile

Lived in Reston for a long time, never knew this place was the place to go for sunglasses. They…read morehave a huge selection of Maui Jim's, much better than Sunglass Hut. I was not there for an eye exam but the place is very "professional" and if I ever needed glasses I would go there!!

Was referred to this eye doctor by a friend who praised the doctor, but did give me a heads up to…read morenot expect much from the other aspects of their office. Decided to give it a try because everyone has different experiences. Overall, I would say that my family had a great experience with our eye exams, very thorough and efficient. I would rate the doctor as 5 star. The front desk people are not great and maybe I just also had bad luck with them. Our first time as a family here and found that I had to make call multiple times to get a call back, they do not respond to text message (though they direct you to use text) and seemed unfamiliar with insurance/unwilling to figure it out. Therefore, it was fine overall - we got what we needed in the end, but will probably would not go back.

It's super easy to make an appointment here and it is conveniently located right outside of RTC…read more The one on one care provide by Dr. Sheebani Grewal is the best I have experienced since moving to the area. She listens and is personable with amazing bedside manner. The rating is not for her service, credentials, or expertise but for her front staff. These aspirational IG influencing ladies, are always rude and rushing. Two times I have had to tell her staff that I do not use medical insurance for any visits and had been billed once through my medical coverage and after countless calls, and emails, I was finally refunded my "out of pocket costs" for my annual visit. Not one apology offered for the indignant attitude given by the staff or for the erroneous mistake of billing the wrong insurance. After even walking the younger woman through my insurance copays and also providing their phone number to verify she still sent the bill to my insurance and charged me. Today the same scenario with a different aspirational influencer. Less resistance though and actually looked up my insurance and coverage but also I refused to provide my medical insurance. I'm sure had I provided it she would have taken the same lazy route as the other lady a year and a half ago - and billed the wrong insurance again.

I had a great experience at Eyewear Gallery. Dr. Dawn is amazing and very friendly. She always…read moretakes the time to answer my questions about my test results and explain what everything means, which I really appreciate. The staff was also helpful and welcoming during my visit. There was a small issue with syncing my previous exam records, so they had to contact support to get it resolved, but they kept me informed and handled it professionally. The email notifications could use some improvement--the scheduling link in the email went to the wrong system--but the scheduling link on the website worked perfectly fine. I didn't buy new frames this time since my prescription didn't change and I'm still happy with my current pair. They do have a wide selection of frames, and while many lean toward the expensive side, the quality looks good and there are plenty of nice options to choose from. Overall, a positive experience and I'll continue coming back.

I just popped down to the Eyewear Gallery because the nose pad fell off my glasses. I am an…read moreoccasional patient here, but I didn't even buy this particular pair of glasses from them. They weren't technically open, but they let me in anyway and popped a new nose pad in for me in under 2 minutes. Wouldn't even accept payment! FABULOUS customer service today.

Nice MyEyeDr location with a good selection of glasses. Excellent customer service!…read more Dr. Jamie Kao was great and very thorough during my eye exam! Definitely recommend her if you come to this location. Tina helped check me out with contacts and was also superb. She was very friendly and willing to help with any questions I have. Will come back here to get prescription glasses and for my next annual eye exam :)

I had one of the most disappointing eye-doctor visits I've ever experienced at this Reston office…read more We booked our appointment well in advance and even showed up early to handle any paperwork. Despite that, we still ended up waiting almost 30 minutes past our scheduled time before anyone saw us. The biggest issue was how disorganized the staff seemed. No one appeared to know what was going on or who was supposed to be doing what, and it created a chaotic, unprofessional environment from the moment we walked in. I wear contacts, and during the preliminary checkup I was asked to remove them -- which is usually fine because most offices move you directly to the doctor afterward. Instead, I ended up sitting there for over 20 minutes without my contacts, unable to see clearly and increasingly uncomfortable. Anyone who wears contacts understands how miserable that feels, and it showed a complete lack of consideration for patient comfort. To be clear, the doctor herself was great -- kind, knowledgeable, and helpful once we finally got to see her. But the rest of the experience was so poor that it completely overshadowed the appointment. Overall, it felt chaotic, unprofessional, and disrespectful of patients' time. I'll definitely be finding a new eye doctor after this.

Dr.Stark was awesome and spends an extra minute or two to understand patients needs, she is also a…read moregood listener. Overall I had a positive experience here.

When you think about making an appt with a doctor, the usual experience consists of being place on…read morehold when calling to make an appt; followed by more waiting to see the doctor when you arrive. This is the opposite when it comes to Dr. Ly. It's so easy to make an appt online and the doctor sees you on time. Dr. Ly explains everything that she is doing and what each machine does during the eye exam. She is also keeps up to date with new types of eye wear such as blue-lens glasses and transition contacts; and will recommend the type of eye wear needed for your daily activities.

What a great doctor and office!…read more I saw Dr. Ghannam and he was extremely attentive and very friendly. He took his time to examine my eyes and did some exams that other doctors had never done (such as taking a picture of the inside of my retina to see the back of the eye and its nerve, for example). It also had been super easy to get an appointment quickly as a new patient. The office staff is super helpful and very friendly. The optician was helpful with showing me all the different glasses they have in their shop, and none of the staff members were pushy about me having to buy the glasses there. They have a big selection of different styles. If you can't find what you're looking for, they offer to look things up for you or they give you the prescription so you can buy the glasses and/or contacts somewhere else. Great doctor, great office! So happy I have found them.

Dr. Sami is not only very professional and qualified, but takes his time every visit.read more

Dr. Mohanan has been my optometrist for years now, and she is always fantastic. Antonio is great as…read morewell. He goes above and beyond to ensure your glasses and sunglasses fit perfectly and you can see clearly.

I see you OptimEYES!…read more Dr. Mohanan did my eye exam back in 2018 and left a great impression on me with her care and treatment. So of course I did my annual eye exam in 2019 with OptimEYES and received the same treatment I did the year before. Who knew an eye exam could be easy and flawless? I also needed new glass frames and Antonio swooped in and helped me pick out a pair that was stylish and comfortable. His patience and explanation of frames made the process stress-free. Ashburn is in great hands when it comes to eye care thanks to the people here. Keep an eye on them (pun intended)!

Going to MyEyeDr is a two phased experience. The first is a normal eye exam with the optometrist…read morechecking you eyes and discussing your sight. If you go here, the optometrist Dr. Jisoo Song and her exam, explanations and over-all interaction are A+. That is the only reason I'm giving this 3-stars. It deserves a 1-star for the second phase after the exam is over and they seat you in the lobby for the sales pitch to purchase wildly overpriced contacts and/or eyeglasses. I would compare it with sitting through a timeshare pitch or trying to talk to a used car salesman. They pull special rebates to help you save money (but only if you pay right then and there) and when I told them I wasn't going to purchase new contacts for $900 (after insurance and "speecial rebates") the manager said if I didn't put my card down to "hold" my contacts that day then I would have to pay for my exam which would be free if I purchased those contacts! I politely told him I wasn't buy anything that day and would happily pay for my exam and would like copies of my prescriptions, which seemed to irritate him and he said I would have to wait to receive my prescription. Avoid the sales pitch after your exam and get your prescription to order your glasses or contacts online. I was able to get the exact contacts they wanted me to pay $900+ out of pocket for a years supply for $400 online for a years supply. Same brand and everything. BEWARE THE POST EXAM SALES PITCH!

I found the entire process from scheduling to ending, one of the smoothest processes I've been…read morethrough. The tech was great and thorough. The tests were efficient and finally the dr reviewed all the results with me. The tech is there to guide this process for mine as I did the virtual visit but your sitting at the place and I found it very simple. I wasn't expecting to buy my glasses that day but Sarah -Sara I can't recall with or without the "h" but she was very helpful and kind and knowledgeable. Took like 10 seconds to find the right pair and the insurance with additional savings made this trip better than I expected. Also, glasses will be ready in less than 2 weeks. I'm not use to that. Overall it was very pleasant and not sure what's up with the bad reviews. You can't please everyone I suppose.

Thank you for helping me last Wednesday. I really felt that I got fast professional service. Nobody…read moreprovides that any more but you do! My appointment was on time, I got out quickly and enjoyed my conversation with Dr. Haghshenas. I thought going in that getting new glasses at Walmart was kind of funny but I was going to use up my healthcare benefits. Not only was my exam great, the 2 young ladies at Walmart helped me pick out new frames and were also very kind and helpful. My glasses were ready on Friday and I picked them up on Saturday. They fit properly, I can see clearly and the frames are great. I don't know how I got 3 day service but I am Happy. I am taking a 500 mile trip next month and feel good about having the best vision available for this trip! Thank you again for everything!

I'm leaving as many reviews for Dr Mojgan as I can cause my kids and I had an amazing experience at…read moreher practice today. I've been going to Dr Mojgan for years and decided to follow her to the new location when she opened her own practice. She has always been kind and attentive every time I saw her and made the whole process as easy as possible for me. Well, this time I decided to take my two boys there. They both needed new glasses, and they wanted to try contact lenses for the first time. Wow! She was so patient with them and encouraging even when one of them literally spent 2 hours trying to get his contacts in! I can't praise Dr Mojgan enough, and I recommend her for anyone looking for an eye care specialist.

We have been seeing Dr. Hinkle since 2009 and have recommended him numerous times over the years…read more Unfortunately, as Ashburn Vision has grown, the level of customer service has not kept pace. It has become extremely difficult to schedule appointments with Dr. Hinkle or Dr. Boyle. After waiting weeks, we've arrived for appointments only to be told they were canceled without notice. Additionally, the front office staff is often rude and make simple questions feel like an inconvenience. The newer staff responsible for fitting glasses also do not seem to take the time to properly ensure a correct fit. This has been very disappointing given the level of care we experienced in the past. Unfortunately, today was the tipping point and we will not be back.

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!