I've always had excellent service with Dr. Bertmou and the staff at Reston's MyEyeDr...Rick L

I had one of the most disappointing eye-doctor visits I've ever experienced at this Reston office. We booked our appointment well in advance and even showed up early to handle any paperwork. Despite that, we still ended up waiting almost 30 minutes past our scheduled time before anyone saw us. The biggest issue was how disorganized the staff seemed. No one appeared to know what was going on or who was supposed to be doing what, and it created a chaotic, unprofessional environment from the moment we walked in. I wear contacts, and during the preliminary checkup I was asked to remove them -- which is usually fine because most offices move you directly to the doctor afterward. Instead, I ended up sitting there for over 20 minutes without my contacts, unable to see clearly and increasingly uncomfortable. Anyone who wears contacts understands how miserable that feels, and it showed a complete lack of consideration for patient comfort. To be clear, the doctor herself was great -- kind, knowledgeable, and helpful once we finally got to see her. But the rest of the experience was so poor that it completely overshadowed the appointment. Overall, it felt chaotic, unprofessional, and disrespectful of patients' time. I'll definitely be finding a new eye doctor after this. read more

Nice MyEyeDr location with a good selection of glasses. Excellent customer service! Dr. Jamie Kao was great and very thorough during my eye exam! Definitely recommend her if you come to this location. Tina helped check me out with contacts and was also superb. She was very friendly and willing to help with any questions I have. Will come back here to get prescription glasses and for my next annual eye exam :) read more

Horrible experience. Made an appointment and was helped out 30 min after my appointment. Completely unprofessional and unacceptable.

MyEyeDr - Reston (Fountain Dr near Whole Foods). We had scheduled eye exams; the doctors were thorough and kind. I clearly asked the technician for an estimate only-not ready to order. She proceeded with measurements and seemed irritated. During my wife's turn, her glasses were set on the desk with red test marks still on the lenses, which felt careless. As longtime customers, we expect basic courtesy and the option to compare prices. Doctors: excellent. Sales process: please respect estimate requests. read more

I've been putting off an eye exam longer than I should have. One of my siblings booked my appointment and I was on my way. What's great is that they had a same day appointment available, they are in network with my vision insurance and I didn't have to fill out any paperwork as a new patient. I was greeted at the door and they had all the Covid precautions ready. Doors had signs, temperature check, hand sanitizer and they even provide a mask. I was asked to wait at 1 of 3 socially distanced chairs. They had many other customers there checking out glasses, sunglasses, contact lenses etc., but everyone was distanced and masked. Dr. Tran was friendly and professional. She knew her stuff and conveyed it in a easy to understand way. I like how they give you a heads up so that you know what your insurance will cover vs what you will have to pay. Tina went over my options for contacts vs eyeglasses. She was so friendly and upbeat I could tell she enjoyed her job and didn't mind explaining the details. I left paying more than anticipated, but it's mainly because I ended up ordering my contacts with them. No surprise charges because all was explained as I went through the visit. It was very efficient, friendly, and professional experience. I would recommend this location! read more

MyEyeDr - Logo - Optometrists Near Me - Reston, Virginia

For the record, I'm easy going and reasonable in my expectations HOWEVER this business took advantage of me. They provide HORRIBLE SERVICE relative to making certain the glasses ordered are delivered in a timely manner. Waited four weeks after Yara assured me that the two new pair of glasses would be available in appx 10 to 12 days (I even wrote a nice review acknowledging her assistance - should have waited for glasses to be delivered before doing so.) Each time I called the store, I was promised the glasses would be in 'just any day' which never happened. I had to call two additional times before someone finally assured me the glasses would be sent 'tomorrow.' Since I am traveling away from N VA, and have already waited four weeks, I requested the glasses be overnighted to my NY location. Well, guess what, that's against their 'policy.' Evidently their policies have no problem with the customer being made promises that were never kept, but 'their policy' means I'll need to wait another week or so because they only ship by ground. Lastly, I get no satisfaction writing a negative review but in this case it is fully warranted. Unfortunately, as is the case with some businesses, they make the sale, then seem to view any follow-up as a nuisance, or at best, a low priority. HORRIBLE SERVICE! I'll update this review as appropriate. In the meantime, I'm waiting - and their 'policy' is perfectly okay with me doing so. read more

Came here as a new customer . Christine at the front desk was so friendly and helpful, she alone was worth the visit. The staff here were very outgoing and welcoming. The optometrist Dr. Vincent Bertomeu was absolutely the kindest and most thorough doctor I have ever met. He is definitely on of the best I have visited. I highly recommend this optometrist and his staff. We will be back read more

Ive been to this location before and have had issues where they up-charge me for my covered exam and glasses. I went in today and told every person that I did not want anything that wasn't covered by my plan or that would require addition payment. They ignored me and tried to charge me for an addition exam method not covered by my plan and told me I could not get a pair of glasses without a copay even thought I have reached my out of pocket limit for the year. I get they are a business but if they will not honor the customers desire to spend nothing above what insurance fully pays for, they are behaving unethically. I will not be going back. read more

they fixed a pair of glasses for me and didn't charge me anything even though I bought them some place else.

I am generously giving this for the associates and managers that work on the optical side. However, I am giving the doctors 1 star. There is a saying that "doctors are to black women the way cops are to black men." I went in fornmy annual eye exam, which has typically been uneventful. I walked in seeing 20/20 with my old prescription. I did not have any issues with my sight and my only comment is having tured eyes after many hours of work. Easy, right? Well, the doctor increased my prescription and added a change to my glasses for an astigmatism. After a $600 bill for new frames, I ordered glasses and contacts. Well, that new prescription created migraines like no other when I wore my glasses...... I don't suffer from migraines. I did not have this issue eith my contacts, eith my prescription remaining unchanged.... So, I return and the doctor was sure that the correction for the astigmatism was the culprit of the migraines. I indicated that my sight is fine in my contacts and could be the increase in power also cause the issue. He was pretty confident that the power adjustment was ok and that it was the astigmatism. Mind you my eyesight has not changed in about 20 years...... So, after a three week period they changed the lens in my glasses. And I feel dizzy and as if my eyes are straining from the power increase. Now, I am going to have to oay for ANOTHER eye exam and glasses at Costco in order to get glasses that I can wear. And all I wanted was for the doctor to address my concerns....... read more

Update: 3 weeks after receiving my glasses, I got a bill in the mail. Apparently they didn't pre-authorize or process my vision insurance benefits correctly and they are balance billing me over $100 for their mistake. Perhaps I wouldn't have opted for a second pair of glasses if I had known my out of pocket was more than my budget would allow. It's like paying a bill in full, and then weeks later a vendor changing their mind on the price and demanding the difference. That is definitely not kosher. I intend to dispute it, but again I'm putting this out there as a warning to others. Even WEEKS after your transaction has concluded and product is received, they will try to extort more from you. Buyer beware. read more

MyEyeDr - Optometrists Near Me - Reston, Virginia

The Reston Virginia MyEyeDr location has terrible service. I look forward to finding a new glasses maker. They have difficulty keeping delivery dates and providing the product that was promised. read more

I have been going to this office for 10-12 years. We Love Dr Bertemeu but the service has declined dramatically over the last year. My most recent experience- Waited 6 weeks for NEW frames on back order. Finally told the NEW glasses were ready and picked them up. when I got home, I realized they were not actually new frames but the same damaged frames I had tried on initially - bait and switch - along with a glasses case from a different manufacturer-Another "tell" that these were not new frames. After speaking with a "new manager" , who apologized "I'm sorry this happened, I will look into this and call you ASAP with an update" but offered no explanation as to what happened or next steps. A week went by and I finally called and was told the frames had been re-ordered, were not on back order and would be in no later than 10/31. At 4:45 on the 31st I got the call that they had the frames. I went into the store to have them swap out the lenses into the new frames. I sat in the waiting area while they made the swap. When finished - the woman walked over to me and handed me the glasses- didn't offer to have me sit down by a mirror so they could be adjusted. Just handed the glasses to me with her fingerprints on the lenses. I asked her to adjust them because they were too tight- which she did with me standing outside the room where they make up the glasses. Never once offered me a seat , checked the fit on my face or offered to clean them. I had to ask her if they looked straight. Gone are the days when Jim worked there and he would sit you down in front of him and adjust your glasses, clean them after each time he made an adjustment, hand them back to you until they were a perfect fit. This whole experience has been a huge disappointment in customer service. I will go back to Dr. B but after spending $800 on glasses and with so many other competitors, including on line, I will go elsewhere to purchase my glasses from now on. My advice- Buyer Beware! read more

I haven't had an eye exam in 10-ish years, so it was finally time. As it turns out my eyes are pretty much the same as they were ten years ago. I need glasses mainly for electronics and I have a slight astigmatism in one eye. NBD, right? The eye Dr I saw was super sweet and the exam was quick and painless. From start to finish it took about 15 minutes. I was then handed off to a sales person and this is where things went bad... Now, shame on me, I should have read the reviews for this place more carefully and though to ask more questions than I did at the point of sale. I thought knowing what my benefits covered and having indicated what benefits I have would be all I needed to do, but that was not the case. I picked out frames and then it was time to talk lens. I knew I wanted progressives, so I was not surprised when that is the first thing the sales associate suggested. She then looked at my chart and said because I needed the glasses for electronics I would want glare free, this and that, yada yada. I said OK. She applied both my coverages and told me my price. I was shocked that glasses are so expensive (again, it's been a long time), but thought, what do I know? She's the expert. I was resigned to the fact that I was getting what I needed even though I spent more than I envisioned. It happens. And if my review ended here they would have a 3-4 star rating from me. However, she called me the next day and said my secondary insurance would not be covering the portion she thought they would be. She said she had to re-process my claim and drafted me a new bill, with an added discount (I'm not really sure for what) so that I could still submit it to my FSA account for reimbursement and not have to pay anymore out of pocket. I guess I should stop here and say that I am the benefits admin for my company, and all this sounded fishy to me. Sure enough, I called my rep to ask about the transaction and how to submit primary vs secondary insurance claims and what she said did NOT gel with what the My Eye Dr associate was telling me. So I call them back and ask to cancel my order. After a round-about discussion she tells me she cannot do this because the glasses are already made. So I ask to speak to a manager. None was available at that time. The manager would be in at 1030 the next morning and she would have her call me then. The next morning, I receive a call around 11 from someone other than the manager and we go over my issue again. I ask to cancel my order and she then gives me the manager. I go over the issue again (I'm annoyed at this point if you can't already tell) and the manager asks to research my issue and calls me back. When she calls me back, she confirms that they cannot process two coverages together and what I was charged was actually less than it should have been for the lens I selected. At this point I stop her and ask her what she means. Apparently the sales person I spoke to didn't bother to tell me that they make different types of progressive lens (and again, shame on me for not knowing that). She says she can re-price the lens for me using one of the lesser quality options. At which point I remind her that I was told I couldn't cancel my order since the glasses were already made, so how was she now going to change it? If they are made that shouldn't be an option either. She tells me they aren't made yet, they have merely been ordered. I am seething at this point. I get that the sales rep makes money by selling things, I have worked several retail jobs myself, but it is NOT OK to lie to someone just to make a buck. I tell the manager this and she says she is "sorry I misunderstood" the salesperson. NO. Just no. I did not mis-understand anything. The sales person saw a new client and instead of helping me and giving me options and potentially getting my business for years to come she decided to swindle me to make a one time only large sale. That is just bad business. The manager then starts talking about issuing me a store credit for the difference. Are you kidding me? I am never giving this store my business again. So I asked if I could be refunded the same way I paid and she said no. They apparently issue refund checks that come from corporate. I decide to just leave the glasses as is, since making any changes is going to be more trouble than it's worth and tell her that. She says she "is sorry again for any mis-communication that may have occurred" and all I can do is laugh. What a crappy way to run a business. I get a text two days later that my glasses are ready to be picked up. Upon my return, the lady that greeted me and fit me with my new glasses was as sweet as can be. I really hate giving one star reviews, but I also really hate being lied to and refuse to even slightly endorse a company that is only after your money; not your continued business. If you go here, do your homework and don't bother asking questions after they have your money. read more

MyEyeDr - Bad experience, but at least the glasses are cute. - Optometrists Near Me - Reston, Virginia

My daughter went there to pick up the glasses with my husband . She came back with tears,disappointed and frustrated feeling. The service from the lady was completely terrible. She doesn't have even service mind to help the people. Anyway, my husband talked to the manager, he said sorry but I guess that is ok. Please know that your lady staff just made my daughter down so many day. She says that she feels uncomfortable to go back there anymore. THIS IS GOING TO BE FIRST AND LAST FOR US. read more

I ordered sunglasses. First time, the gentleman order the wrong pair. The associate even had the nerve to argue with me a bit insisting that he had ordered the right pair when in fact he had made a mistake. So I had to wait again. Second time they came in, they were damaged. So I had to wait again. Third time, order wrong again and the lenses were different than what I ordered. I'm tired of waiting so I have asked for my money back, but now have to even wait for that. Sorely disappointed. read more

The management is terrible! After requesting multiple times for management follow up from the branch manager, Yara, and then the area manager, Frank, I never received a return call. This is not the kind of business I can recommend. I will be finding new eye care. read more

Put a rush job in for some premium Rx bifocal lenses after my vitrectomy (Retina surgery). Left detailed instructions--they written down my mobile phone #--I wished to be notified on via text and/or phone call. Deadline came and went so after two days I had decided to give them call. Josh has picked up the phone, and after a quick check he told me they arrived yesterday (a day after) and he had also claimed they tried to call me using an old number I hadn't owned for more than a decade. I cannot verify that, however, I've been living with a partially working eye for 6 weeks now and I had almost lost the eye if not for the surgical skills of Dr. RANDALL WONG of Dulles Eye Doctors, whom I cannot recommend highly enough. A consummate Pro at his job and stepped up big time for me, despite the fact I had never met him before this emergency. I had paid $549 for two lenses-used my old frame--because MyEyeDr had claimed they can deliver in 4 business days. I would have gotten them cheaper--I have no insurance--at my usual optician. I'm heading over there to pick up the lenses shortly and will update this review when I take delivery of them but at the moment I am not a happy camper. read more

MyEyeDr - After emergency surgery of nearly losing an eye after my Retina decided to detach itself from my eyeball. - Optometrists Near Me - Reston, Virginia

I am not the type to leave a Yelp review but wow I had to come on here and make an account just to warn you all about this place. I have never experienced this bad of customer service in my entire life. I even had to contact their corporate. I have been going to my eye doctor for 7 years but NEVER again. They have lost both my business and trust. Plenty of other eye glass stores in northern VA would never recommend this location to my worst enemy. Came in to get my lenses replaced because I had a new prescription and they went to the back to replace the prescription and they ended up breaking my frames in the process (the frames were only 2-3 years old and lightly worn). They made me pay for a new frame even though THEY broke them in the process of replacing my lenses. Like the other reviews have been saying... they are extremely unethical and impractical. Have told family, friends, and co workers to go elsewhere. read more

Doctor's are nice and front desk was good. Customer service person was rude. The person, a man, argued with me about my order, raised his voice and appeared to think intimidation was appropriate. It is not. Also, store doesn't have a good selection of frames. All the frames were generic dimensions; essentially the midling boxy or oval same shape - no truly narrow/wide and no round for example. read more

I was cursed from birth with a ginormous skull. As a result, I am the victim of 3 inescapable tragedies: 1) An insatiable longing for hats too small for my head, 2) A permanent wistfulness for glasses frames half the width of my face, and 3) A deep-seated fear of ever giving natural birth to children. Genetics is terrifying! Note my better halves' blessedly slender skulls. Let's discuss #2. Save the poo jokes for after. It had been 4 years since my last eye exam, and between my day-to-day strain and utter amazement at passing the DMV vision test, I knew I was long overdue for a new Rx. My pops had recommended ForEyes for best value, and after shopping around I found that he was right... except I had a mailer coupon for a $20 eye exam here, versus FE's $50 baseline exam cost and MED's $150 baseline cost. By calling midweek, I squeaked in for the last appointment opening at 4 pm on a Saturday. I'm told that none can be booked after 5. At the end of the call I was also directed to fill out my medical history online so they can just print it out when it's time for my appointment. I was annoyed at first at the idea of "homework," but in retrospect getting the paperwork done in advance does save a lot of time. Optical technician was gorgeous. Softspoken, sporting great frames, funny ("Are you color-blind?" "I don't think so." "I don't believe you, look at this picturebook."), she was just delightful. I think my downtime before and after the scans was 5-10 minutes. This was just enough time to witness a heavily accented gentleman start yelling in the front room about how they were stealing his insurance money or something. Awkwardddd. I don't know a PC way to say this, so I'll just lay it out: it's a little hard for me to take an optometrist seriously when they've got a lazy eye. Then again, maybe that just makes him that much more motivated. Yes, I'm a bad person for saying this. I had no intention of getting my frames here. My dad had offered to buy me a pair from Costco as a Chinese New Year's present, and I'd fully intended to take him up on it. Maybe I thought they'd call the blind driver popo, I dunno. After testing my vision and discussing my problems, he directed me into the grips of a sales girl. She and I definitely had different ideas of what looked good on me and what looked good in general, but once she understood what I was looking for, she dedicated 45 minutes to find something that pleased me. Believe you me, we ransacked many drawers and back-storage to find frames to fit my megaskull. One pair caught my attention, but I set them aside when she dished me some honesty: "I don't think those work on you." After I kept going back to that one the others just couldn't beat, I said, "Alright, I wanna set it up." Mishearing me, she responded, "Settle? I don't want you to settle with one, I want you to love them! They're even growing on me." Also easy on the eyes, and eager to answer any questions she could. Readily handed me glasses cleaner and cloth as per the technician's recommendation and my request. I may have impulse-bought the Elizabeth Arden shades, despite advance warning that the pink tint was not an option. Slightly uncomfortable with how pushy the staff can be; I felt pressured into getting insurance for both pairs, and the retinal scan. But I definitely called them 6 times (I was given false hope that my glasses might be ready before expected, but it ended up being 10 days from appointment til originally quoted pickup) and they were patient with all my inquiries, so kudos for that. Plus, the prescription sunglasses and anti-reflective coating were all my doing. Though ironically my vision coverage only required a $15 co-pay for the exam... Update: Average use for almost two years before the strain of my skull diameter started chipping the paint off the frames. Almost five years before one of the lenses started cracking. read more

The exam wait time is unacceptable. It was over 30 minute wait for me and no one seemed concerned or apologetic for this.

I had an appointment to get my exam and prescriptions updated as I am running low on contacts and in need of new glasses. With everything going on with COVID19, they did handle the process of cleanliness and health guidelines during my appointment above expectations so I will give them that! The doctor I saw for my appointment was great, he was very thorough and went into detail about everything he was doing. What I am disappointed about, was the service afterward. The person that helped me was courteous and polite but I wasn't fully sure I wanted to purchase my glasses with them since it seemed to be quite steep even after insurance was applied. I have good eye insurance and my husband has been going to Lens Crafters for years without having to pay more than what makes sense. I was being charged over $400+ for frames and lens. I always buy designer glasses and so does my husband but oddly enough I always end up paying a ton more than he does. I declined to purchase the glasses through MyEyeDr because I had a gut feeling I can find it cheaper elsewhere. I did my research and decided to go to Lens Crafters to see if I can be priced for some frames with my insurance, lo' and behold the price for the frames and lens with my insurance was $198 after insurance!!! That is not where I lost my mind though, as I am about to purchase, I noticed that even after I asked for the print out of both my glasses and contact prescription I was not provided with one. They printed the receipt and folded the papers they gave me, because the man was so polite I didn't even bother to check because I trusted I was given my prescription. Now I am left without a prescription, after paying $80 for an updated eye exam, and blind because they refuse to answer their phones during COVID19. I'm disappointed with the ethics of MyEyeDr, my husband has warned me about their pricing structure and how they handle business but since I've been going there for years, I just continued but this will be the last time I will be using their services. read more

Do not go here! I recently have new vision insurance and could no longer go to my eye dr. My first visit was in December where I had an eye fitting for both contacts and glasses. My trial arrived and I was seeing blurry could not wear the contacts and heavy headaches. They said I could come in for a complimentary refit with the doctor - I came in and they discovered this new type of contact did not work and sit on my eye. The doctor ordered me the same blurry prescription but in my previous brand. 7 days later the contacts came in still blurry - they said that this never happens and have a complimentary re check again They discovered the first doctor gave me the wrong prescription - they reordered my correct prescription and Did not call me when they were ready I called them and I go to pick them up and they ordered the wrong prescription One month later I still do not have contacts - stay away! read more

I had a bad experience with the Reston MyEyeDr location the first time (2015), since I had positive experiences with MyEyeDr at other location I decided to give Reston another chance and scheduled eye exam Saturday 17, February 2018 at 5:00pm at the Reston MyEyeDr in 1841 Fountain Drive, Reston, VA 20190. The weather was bad with heavy snow the roads were not cleared, I drove about a hour and got to the office early around 4:45pm for my 5:00pm appointment. Upon arrival I was greeted with a awkward guilt from two front desk ladies named "Haley" and "Yara", informing me that they've been trying to call and email me all day about my cancelled appointment. With no apologies they put the blame on me for coming in, but I had no idea the appointment has been cancelled and I have no missed calls on my cell phone. Upon checking my email, I did receive a email about my cancelled appointment at 16:48PM, was she (Yara) on her computer typing up the email as I stood there. I requested to see proof of what time she called me, her phone showed she called me at 16:40 literally 5 minutes before I arrived in office, my phone showed no records of a voicemail or missed call. Yara/Haley started expressing attitude and acted extremely unprofessional when I asked why she would lie and say she tried calling all day when the call was placed 20 minutes ago. The assistant manager Nate stepped in and started apologizing for the confusion; I wanted a apology from Yara and Haley but Yara proceeded to sit down and hide her name tag from view and said she has nothing to apologize about despite her attitude. Nate just stood there without anything to say, it seems these ladies do not respect his authority. This is the second bad experience I received from Reston MyEyeDr, the customer service here is extremely lacking. read more

Went in on Monday to get an adjustment and was told that the gentleman is not in on Sundays or Mondays. That is just stupid in this day and age. read more

Booked a appointment at 3:45 waited until 4pm no updates asked the counter for a update and was told I was next. Two minutes later she said that there was two people ahead of me. What's the point of booking appointments ahead of time if your over booked! At least give an update that you're running behind. BS service.. read more

I've been a longtime customer of MED but unfortunately this location does not have a friendly and understanding office manager. She's not professional at all, she tries so hard to justify herself instead of listening to me! The dr's eye examine was not working for me at all. I have to go back and forth so many times for a right prescription and right trials. I just wanna mention this fact that if the new prescription and the trial contact lenses are not working for me, it's not my fault!!!! Maybe your Dr couldn't examine my eyes correctly. The way the front desk treat you is horrible. I won't go back to this location any more and I will change my provider. read more

I have been coming here for a while as my primary eye doctor. I get a different doctor every time, and some of them are fantastic, others just ok. Most visits I have had to to wait past my appointment time, and several times I have had appointment scheduling and time mix-ups (front desk telling me I had an appointment when I didn't, telling me I had an appointment at a certain time when it was actually a different time, etc). The staff and doctors that ARE friendly and great, plus the convenience of the location, will keep me coming back. read more

I originally went to another eye glasses store up update my eyewear prescription. However, they didn't offer Maui Jim glasses which are my favorite sunglasses to purchase. I ended up buying a pair of Lacoste sunglasses. They weren't bad but no where close to Maui quality. Anyway, a long story short I lost my Lacoste sunglasses in Aruba. And instead of buying another pair of them I decided to go back to my Maui. My girlfriend got me a pair of Maui offline. Here is where I found the excellent service from Tina of My EyeDr, Reston. I took my sunglasses to her and she helped me to get my prescription in them. Even honored the cost if I would have purchased the sunglass there. Thanks Tina! Unfortunately several months later those Maui was stolen from a Home Depot while I was picking up some lumber. I went back to Myeyed, Reston and Tina helped me again. I recently started a new company with a new medical plan so I thought I was covered. However I wasn't and Tina worked out I price for me and well I'm a proud owner of another pair of Maui. Thanks Tins you have made a customer of life out of me. read more

Great experience, I had an emergency situation and needed urgent replacements and from the moment I called and spoke with Josh who squeezed me in to the exam with Dr. Bertomeu who was so professional and great at what he does! Would highly recommend! I'm now a lifelong cudtome read more

I have been feeling uncomfortable wearing the glasses, my eyes were strained and within 3 months my eyesight got worse! Comparing with my old lens it is apparent that they used lens with inferior quality. Avoid this place! read more

MyEyeDr - Old lens (upper), and lens I got from this place (lower), under exactly the same lighting and position - Optometrists Near Me - Reston, Virginia

My experience was wonderful. The office is completely COVID respective with masks, gloves, limited customers (by appt), etc. Sharmeen assisted me the most. She's also helped my family several times in the past. If I ever have a question, I just ask for her. She can look up my file and my insurance in a few minutes and provide me with everything I need to know. I will continue to use this particular office, because she was so helpful. Dr. Bertomeu is also very friendly and takes his time with his patients. I never felt rushed. (Just make sure to call ahead for everything and wear a mask during this pandemic). If you follow the procedures, everything is perfect. A++ read more

Ordered three sets of glasses and, three weeks in, due to sheer incompetence, I only have two and had to cancel the third. Never going back here again and I strongly advise everyone else to go someplace else. read more

I go to MyEyeDr as it is close to where I live and is on my insurance plan. For over 2 years, I had yet to receive a text or voicemail about my appointment. After having my consultation with the eye doctor, who I liked very much, I was told that I would receive a text or voice mail when my new lenses arrived. Never happened and after a month, I phoned and they had arrived a long time ago. Had the new lenses put in and saw that the manager was the one who put them in. I told him about receiving no text or voicemail and he said he would let IT know. He graciously ordered a new set of lenses as he saw that one of my new ones had a chip in it. I did receive the text when they arrived and went to have the new lenses put in. However, they needed to be adjusted as they did not fit my frames and I was told that I would receive a text/voicemail when the technician arrived. Never happened but I did phone to see the status of the technician. I went in and the new lenses were put in. The new lenses were not like the original new lenses and I was seeing wonky. The technician checked the prescription and said they were correct. I wore the new lenses home, seeing weirdly. I phoned and asked if I could have the chipped lenses put back in, as the visual experience with them was normal. They did as requested, but did repeat that the prescription was the same and just looked at me. Very frustrating! read more

I called MyEyeDr Reston yesterday with a glasses emergency (a broken nosepiece), and they flat out refused to order the replacements because they claimed my prescription was too old. Is this an optometry standard - never refill a 4 year old Rx even if it's still working? Seems like garbage to me. They refilled it a year or two ago when the same Rx was destroyed during a medical emergency. I'm done with them, if this is their idea of customer service. read more

Had a really great experience here yesterday. Came in for this recurrent corneal abrasion. They were thorough, listened to me, and gave me an actual treatment plan and bandage contact - as opposed to the other office I went to, who didn't do any of those things. They were also unbelievably great to my toddler, who I had with me. They were friendly and engaging, and even gave him a coloring book and a clipboard to help keep him entertained. The male OD didn't bat an eye while I nursed him during the eye exam. This was really a wonderful experience for me as well as my son, highly recommend. read more

I completely agree with Joanna that Dr. Mahtab Vaziri, O.D. is very nice and obviously cares about patients. I also had what turned out to be a good experience with filling my prescription for a pair of glasses after the eye appointment. My insurance provider requires glasses to be cut in their labs instead of allowing My Eye Dr. (or any other facility) to make them for the customer. So, after picking out frames and deciding to get "transitions" lenses, I had to wait 10 days for VSP to process and finally send back the finished product. Frustrating, but bearable. When I received my new glasses, I didn't notice a series of microscopic lines in the middle of both lenses. I later learned this is a quality control issue that can occur in the process of making "transitions" lenses and the lab tech at My Eye Dr. mentioned that this had happened once before with my insurance provider (VSP). It was VSP's fault, so I would keep my glasses with the almost unnoticeable "scratches" until VSP sent a new set of lenses. This would take another ten (10) days. OK, so VSP is on my list of least favorites. My Eye Dr. caught in the middle, but OK. I called back later in the following week to check the status of the order and was a bit upset to learn that nothing had happened. Someone at My Eye Dr. dropped the ball. But remember, this turned out to be a good experience... The manager of the store, after I expressed my total dissatisfaction that this had gone so long without being handled, got me a set of lenses to use temporarily (because they did not have anti reflective coating) the very next day from his lab (at his cost) and then ordered VSP to replace the previous set of lenses they had botched. I find it rare that a business will go the extra mile to satisfy me as a customer like this. It's OK that they dropped the ball. What would not have been OK would be not picking it back up and scoring, as they have done in my case. read more

I really like the doctor (Mahtab Vaziri, O.D.) at this local vision chain. She's young, nice and takes her time during the eye exam. I also like the fact that they offer many specials to help cushion the costs of the exam, contacts and replacement glasses (I don't have vision insurance so such discounts are key). The retail section offers a wide variety of basic and luxury frames ranging from $99 specials to trendy Marc Jacobs (whom I adore in all ways), Chanel and Coach designs. The sales team is very helpful and are willing to help you fit the frames you want into your budget (as much as they can)... especially if you don't have vision coverage. read more