I just popped down to the Eyewear Gallery because the nose pad fell off my glasses. I am an…read moreoccasional patient here, but I didn't even buy this particular pair of glasses from them. They weren't technically open, but they let me in anyway and popped a new nose pad in for me in under 2 minutes. Wouldn't even accept payment! FABULOUS customer service today.

I had a great experience at Eyewear Gallery. Dr. Dawn is amazing and very friendly. She always…read moretakes the time to answer my questions about my test results and explain what everything means, which I really appreciate. The staff was also helpful and welcoming during my visit. There was a small issue with syncing my previous exam records, so they had to contact support to get it resolved, but they kept me informed and handled it professionally. The email notifications could use some improvement--the scheduling link in the email went to the wrong system--but the scheduling link on the website worked perfectly fine. I didn't buy new frames this time since my prescription didn't change and I'm still happy with my current pair. They do have a wide selection of frames, and while many lean toward the expensive side, the quality looks good and there are plenty of nice options to choose from. Overall, a positive experience and I'll continue coming back.

Was referred to this eye doctor by a friend who praised the doctor, but did give me a heads up to…read morenot expect much from the other aspects of their office. Decided to give it a try because everyone has different experiences. Overall, I would say that my family had a great experience with our eye exams, very thorough and efficient. I would rate the doctor as 5 star. The front desk people are not great and maybe I just also had bad luck with them. Our first time as a family here and found that I had to make call multiple times to get a call back, they do not respond to text message (though they direct you to use text) and seemed unfamiliar with insurance/unwilling to figure it out. Therefore, it was fine overall - we got what we needed in the end, but will probably would not go back.

Avoid this Optometrist. Dr. Kim-Eye Institute of Reston…read more I had an extremely frustrating experience with Dr. Kim at Eye Institute of Reston, VA, and would not recommend them to anyone looking for quality eye care. From the start, my eye exam felt rushed. When I struggled to see the letters clearly, the doctor switched to shapes instead of taking the time to ensure an accurate prescription. After the exam, she had me try on the prescribed contact lenses, but I couldn't see well with them. Instead of adjusting the prescription, she decided to keep it the same as what I walked in with. Another challenge was the eye machine used for the exam--it kept fogging up, and the doctor repeatedly wiped it off with a cloth. This happened during both of my visits. I asked about it the second time, and she told me to try breathing through my nose. I also inquired as to whether warm temperature in the office could be causing the fogging, and she responded, "I guess." The equipment looked more like a temporary plastic station rather than high-tech machinery, and I've never had this issue at other optometrist offices. When I picked up my glasses, I immediately noticed something was off, almost like a smudge. I voiced my concerns, but was advised to try them for a couple of weeks. After struggling with them, I returned for another exam, but the doctor still couldn't get my prescription right. At that point, she mentioned cataracts, which had never been brought up before, and referred me to a specialist. When I asked to return the glasses since I couldn't see properly, I was told they have a no-return policy, even though they failed to provide me with functional eyewear. I left messages requesting a resolution, but no one ever called me back. I spent a significant amount of money on glasses that I cannot use, and the lack of professionalism and care at this office is unacceptable. If you value your vision and customer service, I strongly recommend going elsewhere.

From the front desk to the quality of care with the doctors, this optometry practice is the best…read more I've worn glasses and contacts for 40 years and now reading glasses and migraines without headache (visual auras, etc). I'm a complicated patient. I recently went to another place in Fairfax but chose NCDO because it was near work. I can't say enough about the level of customer service and the kind, competent care from the doctors, and I'm so happy I found them. Highly recommend.

Just moved to the area and trying out new healthcare / dental / optometrist services. Found this on…read moreGoogle reviews and decided to give it a go. My husband saw Dr Woo while I met with Dr Miller. Both were fantastic and we feel very well taken care of. My husband got his dream pair of glasses with Pam assisting him who was very efficient and communicative.

Wonderful team here. I needed sunglasses with sentimental value repaired, every person I interacted…read morewith was warm and wonderful. Great experience, highly recommend.

Delightful customer service interactions with professional, yet down-to-earth staff, also stellar…read moreframe selection. They have the ability to cut lenses in-house, huge plus. It's always nice to be able to support local businesses that deserve it!

I see you OptimEYES!…read more Dr. Mohanan did my eye exam back in 2018 and left a great impression on me with her care and treatment. So of course I did my annual eye exam in 2019 with OptimEYES and received the same treatment I did the year before. Who knew an eye exam could be easy and flawless? I also needed new glass frames and Antonio swooped in and helped me pick out a pair that was stylish and comfortable. His patience and explanation of frames made the process stress-free. Ashburn is in great hands when it comes to eye care thanks to the people here. Keep an eye on them (pun intended)!

Dr. Mohanan has been my optometrist for years now, and she is always fantastic. Antonio is great as…read morewell. He goes above and beyond to ensure your glasses and sunglasses fit perfectly and you can see clearly.

I have been a delighted patient of Ashburn Vision Source for the past 11 years!…read moreOver the years, I have been to many eye-care sources and must say that Ashburn Vision Source has them all beat. The doctors are very knowledgeable and pleasant, and the staff is very professional and accomodating. I am the type of person who will move on if I feel that my care is not adequate. I love Ashburn Vision Source, and I believe that my 11 years of loyalty speak volumes. I highly recommend Ashburn Vision Source for all your eye care needs,

We have been seeing Dr. Hinkle since 2009 and have recommended him numerous times over the years…read more Unfortunately, as Ashburn Vision has grown, the level of customer service has not kept pace. It has become extremely difficult to schedule appointments with Dr. Hinkle or Dr. Boyle. After waiting weeks, we've arrived for appointments only to be told they were canceled without notice. Additionally, the front office staff is often rude and make simple questions feel like an inconvenience. The newer staff responsible for fitting glasses also do not seem to take the time to properly ensure a correct fit. This has been very disappointing given the level of care we experienced in the past. Unfortunately, today was the tipping point and we will not be back.

What a great doctor and office!…read more I saw Dr. Ghannam and he was extremely attentive and very friendly. He took his time to examine my eyes and did some exams that other doctors had never done (such as taking a picture of the inside of my retina to see the back of the eye and its nerve, for example). It also had been super easy to get an appointment quickly as a new patient. The office staff is super helpful and very friendly. The optician was helpful with showing me all the different glasses they have in their shop, and none of the staff members were pushy about me having to buy the glasses there. They have a big selection of different styles. If you can't find what you're looking for, they offer to look things up for you or they give you the prescription so you can buy the glasses and/or contacts somewhere else. Great doctor, great office! So happy I have found them.

Dr. Sami is not only very professional and qualified, but takes his time every visit.read more

Excellent experience I saw yelp before I took appointment and was not disappointed…read moreSimilar experiences of other Yelpers. Susan made my daughter feel comfortable answered all questions by taking time.

Dr.Stark was awesome and spends an extra minute or two to understand patients needs, she is also a…read moregood listener. Overall I had a positive experience here.

I went for the glasses only not for the refraction. There is a beautiful selection of glasses…read moreframes. I needed specialty lenses. They helped me choose the best frames for my face and purpose. I am very pleased with the results. All of the staff there are professional, enthusiastic, and friendly. I definitely recommend Modern Optometry!

Very bizarre experience with this shady practice. I purchased a new pair of Oakley glasses frames…read moreonline and dropped them off at Modern Optometry to have lens created and inserted into the frames. I paid over $300 for this process. Two weeks later, I received a phone call informing me that their lab BROKE the glasses frames. I asked how to remedy the situation and was informed that they were not responsible for the broken frames because I signed a waiver. Huh? So, essentially, I was out of luck and out of a new pair of beautiful glasses frames. The sales person (Amanda?) said she would email pictures of the broken frames. Two weeks went by and still no pictures. I called again and spoke to this sales person, and she informed me (in a very awkward manner) that she received "undeliverable" messages from my email address (which I've had for over 10 years.) So, I asked her to email the pictures to my work email address...and to this day, still NO pictures. She ended up refunding me the $300 for lens insertion. However, I am out a pair of new glasses frames without any real proof they were broken. What happened to my glasses frames? Did they lose them? Did somebody steal them? Totally unacceptable, and very shady business practices. I would not recommend this store.

Okay, I also understand how the other reviewers are feeling: definitely come for the optometrists,…read morebeware of everyone else in the office. No place is ever perfect, so if you read nothing else in my review, at least know that you will get the quality exam you need, so I encourage you to make an appointment. Just be ready for the other employees outside the exam room and you'll be fine. Okay, now for the details if you want it. I've had an awesome experience with two separate optometrists, so I know it's no accident. Dr. Barron and Dr. Beck are 10/10 unquestionably experienced and a pleasure to visit. Dr. Barron is probably one of the nicest I've had and patiently answered all my questions. Dr. Beck delivered a straight forward diagnosis for an infection I had that clearly demonstrated his knowledge on all things eye balls and more. The reason why I contemplated a few times on switching offices, is because some of the sales folks can be pretty rough. Sometimes it's how they talk to me as a customer, sometimes it's the pitch behind what they're saying. Honestly, it's a toss up so I'll usually end up coming back thinking, "well maybe that person won't be there this time," and luckily they usually aren't. I think it's one of those things that just come with the business. You have to have sales, I get it. Also, people come and go as employees and some hires are bad and some hires are great. I just think a business should own a standard for quality even if it means putting a little more scrutiny on individual interactions. I mean, I even had someone get pretty pushy on "advice" that really questioned the value of my concerns about the fit of my new contacts--before I even finalized my appointment for a follow up with a doctor! I mean, please just let me have my consultation, I'm sorry you think I'm a dum dum! I guess I wanted warn you folks about the inconsistent experience because I love the docs so much, you just need to be warned ahead of time about everyone else so you won't be surprised if it happens. It doesn't always, but here's an honest review. Anyway, in the end, you're here for a quality doc, right? So there you have it.

Went here on Friday to get an eye exam and contact fitting. I ended up getting ringworm on my face…read morefrom the machines or something. Highly frustrating