Last time when my glasses damaged, they too close to 3 months to repair and inspite of calling many times they did not bother to answer properly or call back, very poor customer service. We decided as family, not go there again. read more

just now NEW It takes a lot for a client of 3 years to leave a 1 star review. But we felt like Dr.Meera Sutaria was unprofessional, and not empathetic to the situation. Her employee got our order wrong...and as a result it took a month and a half to arrive. Instead of offering excellent customer service and overnighting us a few sample pairs of contacts to hold us over....she made us drive over an hour to pick them up (and we had to beg her to do that). She blamed 'supply chain issues' but when we asked for a tracking # or a screen shot of the order she said non were available. I really hate leaving 1 star reviews but as a person that runs small businesses as well, I think customers should know up front who they are dealing with. This business does not care about you as a customer, and will not make things right should they go wrong. They will blame everyone else, and make excuses. Take your hard earned money to someone that will care about you. read more

I stopped going here cause my last pair of glasses took almost 2 months to come back from the lab and I was it would take 2 weeks. I never received a call after 2 weeks or after 4 weeks or after 6 weeks I decided to call to see status and they told me we told you 2-3 weeks I said that's besides the point it's been over 6 weeks. So I go drop off my frame so the lens can be put on then I go pick them up and I was never asked would you like to try on to make sure I can see nothing. I took my glasses said thank you and I'll never go back. There is to many other places to choose from. Beware of these people telling you 2 weeks or 3 week. read more

Was in desperate need of new frames after having broken my only current pair. The lady called me back and told me that I cannot order new frames with my current prescription because it has expired. Will not be going back to this place. What a scam/joke! read more

My fiancé and I recently went to Insight Eye Optique for an eye exam, and we were thoroughly impressed with the smooth process and attention-to-detail. The booking was friendly and painless, which cannot be said about all medical bookings! The receptionist helped us determine our insurance plan and got us our preferred appointment time slot with only a week's wait time. Arrival/check-in was noticeably nice. They took us to a back room with water and massage chairs (they are past their prime but still appreciated) and we filled out paperwork on an iPad. After that, the assistant took us back one by one for the initial test and then to see Dr Sutaria. Dr. Sutaria was thorough and pointed out things other doctors hadn't before. We also had recently been to the ophthalmologist, and she noticed the same pre-glaucoma systems the ophthalmologist noticed in my fiancé's eyes, something no one else had previously found. For me, I have quite poor eye sight, and she really honed in on variables that could give me better vision. Instead of just focusing on prescription strength, she's looking into other factors, such as contacts with more oxygen flow, tweaked astigmatism curvature and other stuff I don't really understand ;-). I am awaiting trial contacts and will be interested to see the difference. All in all, a very positive experience and a doctor's office I would recommend. read more

A stellar recommendation from a former work colleague led me to Insight Eye Optique, and the trek out to Ashburn was well worth the trip! My previous process for selecting an optometrist depended solely on proximity to the office, so I was used to subpar customer service and a generally unpleasant experience when I made my annual visit to the eye doctor to update my prescription. I was already surprised Insight's space: very modern, elegant, and stylist. This was way more welcoming than the dungeon-like feel a lot of the downtown optometrists' offices I'd visited in DC. The staff were very friendly and helpful, and Dr. Sutaria takes immense care of each of her patients. Between Dr. Sutaria's knowledge, and all top of the line equipment, Insight really impressed me. It was very fortunate that I came in for a visit because Dr. Sutaria noticed that I have enlarged optic nerves, which put me at risk for glaucoma; it's shocking to me that no other optometrist ever noticed this because when Dr. Sutaria showed me pictures of my optic nerves in comparison to those of a healthy person's, the differences were glaring. Aside from the immense care given to patients, Insight can also feed the vanity of customers by offering a great selection of frames to choose from! I was in the market for some Oliver Peoples frames, and obviously came to the right place because they offered quite an expansive selection. Insight's inventory is way ahead of the curve in terms of what they offer, I really liked that they don't just offer the conventional brand names. They have a really great selection of ProDesign and Oliver Peoples frames, and I personally find these particular brands to be more unique and stylish than their counterparts. In addition to my glasses, Dr. Sutaria offered me samples of multiple contact lenses to try out. I thought this was great, and it really allowed me to consider my options before settling on a specific brand at no additional cost! Considering both my wife and I have terrible eyes, I am glad we found a wonderful optometrist! We will most certainly be back after our A+ experience. read more

What a great place! Dr. Sutaria is very professional, thorough, patient, and personable. I have astigmatism and pretty bad vision with a different RX in each eye, so finding the right contact for me is always a bit of a frustrating process. Dr. Sutaria was always kind and patient, and I could tell that she sincerely cared that everything was right for me before I left her office. The lady in the glasses department is awesome! She really cares that her clients leave happy. She's always willing to help recommend frames, and give her honest opinion on what she thinks looks best. I always really appreciate that. Plus, she told me that she just got in 40 new, more stylish frames. YAY! And the relaxation room?! I could seriously stay there forever. That massaging chair made me wonder why human beings ever gave massages in the first place. Unbelievable! Who looks forward to going to the eye doctor, right? I do, I do!! What could be better than a massage in the morning before a long day of work? Ahhh! Oh, let me not forget the awesome hours at this place. Did someone say open 'til 7PM? Yup, they are actually open until 7PM on some weekdays AND open Saturdays. I mean, what else can you possibly ask for?! I must say, however, that this place is a bit pricier than what I experienced living in Miami. read more

Totally excellent customer service. Exceptional in fact. I walked in with a couple pair of sunglasses for repair, one with a rare type of screw. Both pair repaired in about 5 min. This place will be our new location for all our eye care needs. All the staff was smiling and attentive. read more

I purchased my Tom Ford eyeglasses at My Eye Doctor and accidentally sat on it. I searched online for a Optician store and found Insight Eye Optique on Ryan Road. The customer service was stellar from the start to the end of the visit. I went to the store not knowing if they could repair my bent frames but John was able to help me bend my eyeglasses to its original form. They gladly fixed it even though the frames were purchased with another company. Now that I know that Insight Eye accepts my vision insurance, I plan to switch to this store for my future vision check-ups and glasses purchases. read more

After having an eye exam at this location I left with a bad feeling that I was being upsold. I tried using my old frames to fill my new RX but was told they couldn't do that. I filled them and got a new frame anyways. That was $500 out of my pocket. I have insurance but I don't think I was charged the insurance rates but rather their office rates. Staff is nice at first but after being a patient it is clear they are being overworked and are overwhelmed. Safe to say I will not be going to this location ever. It really annoys me because they are so close to my home. I guess it's safe to say that convenience isn't all you need read more

So I have been a patient there as has my two kids for a few years. I attempted to call them to make an appointment for myself and my husband but got voicemail. Never got a call back. Two weeks later I called back and honestly I just felt that the receptionist was short and rude and didn't end up making an appointment. I will take myself and family elsewhere from now on. read more

I have never had this great of an experience at an eye doctor. The Doctor was extremely knowledgeable and patient. Not only did she take her time with me, but she listened! The whole staff is very kind from the woman greeting me at the front desk, to the young lady taking my eye photos, and in the end to the woman helping me take full advantage of my benefits while assisting me in ordering my contacts. Very pleasant experience and will surely be back! read more

This place is wonderful! They run right on time, so no wait. The doctor was thorough and fun to talk to. And, my favorite part, after they helped me pick out some awesome frames. I had no intention of buying glasses there. But I started poking around and they had me try a few they thought would be good but I would never pick. And they were right. I love them! When they came, though, the new prescription was such an adjustment, i couldn't wear them. So they did another check, set a prescription that was a step in between, and replaced the lenses under the original cost. I will be a lifelong customer! read more

After some horrible experiences with Optometrists (see previous reviews) I am happy to announce I have found a GREAT one!! Dr. Sutaria is super friendly, smart, and willing to work with difficult eyes. She fixed my horrendous prescription and I can finally see again! My eyeballs are much happier : ) I also picked out some awesome glasses and sunglasses - which I get tons of compliments on...all of the credit goes to Oksana for that! The front desk staff is ALWAYS friendly and competent. The only drawback is that it is a bit expensive. It did cost me around $1000 out of pocket (on top of my insurance, which, admittedly, is not that great) for glasses, RX sunglasses, and a year's worth of contacts. They do have a great plan to save on contacts if you're in the market for those kinds of eyeballs. read more

After reading so many great reviews on Yelp, I made an appointment at Insight. I'd previously been going to the Old Town location of Voorthuis Opticians. It wasn't impressive. Anyway... The location is very easy to find and the front desk staff is friendly. They were on time, ran smoothly. There was a low-pressure up-sell to have a special photograph of your eye taken, but it wasn't a high pressure sales environment at all. Dr. Sutaria is down to earth, friendly, and efficient. She made some recommendations, but also said if something was working for you, no reason to change it. I appreciated that she took care to see whether I needed additional correction for my astigmatism. I didn't feel a ton of sales pressure here. She actually recommended cheaper contacts than the ones I'd been wearing for years and, unlike a previous optometrist, didn't try to talk me into expensive astigmatism contacts. I was in and out in less than half an hour. They do a complementary follow-up appointment to make sure everything is working out for you, which I appreciate. I've found my Loudoun eye doctor. read more

I was looking around for a new eye doctor in Loudoun county as my yearly eye examination is coming up soon. We stumbled upon this place in Brambleton based on Yelper's excellent reviews and we were glad we took the chance. Dr. Sutaria is one of the most kindest and sweetest eye doctor we have ever met. Like many fellow Yelper commented, she is very patient and professional throughout our visit. The whole process was seamless and it shows dr. Sutaria really cared about her patients. Even the staffs at the front desk was nice and patient. The coolest thing about this place is that they have this 'relaxation room' where patients waiting can sit down on one of the two massaging chairs while sipping on a cup of Carribou coffee and relaxing your eyeballs staring at the waterfall display on the wall in front of you. My girlfriend and i spent a good 20 minutes on these chairs while we were waiting for our eyes to be dilated - it felt good. It would be nice if they have masseuses coming out to massage your eyeballs too...but i think that's asking for too much. Overall, excellent place and great services. Highly recommended and will definately be back next year! read more

Where to start. This place is wonderful! From the moment I stepped foot in the door I felt instant hospitality. Front of the office staff is great. Oksana, Lorena and Farzana are so helpful and accommodating. They helped with a quick and easy check-in and I was off to see the doctor. I have been here a couple times so I was blessed to see both Dr. Sutaria and Dr. Bierweiler who are equally fanastic! They each took the time to voice their opinions on my eye health and to listen to my concerns as well. (being on the computer all day has been straining my eyes greatly) Once finished with my exam Oksana helped me pick out the perfect frame and lenses (which the doctors had recommended from my exam) and Lorena and Farzana again were such a great help with finalizing my pick. My insurance took care of a great part of the cost and I was left paying little to nothing. I picked up my glasses not too long along and I couldnt be more happy. I believe the special coating on my lenses is called Prevencia and boy oh boy has it helped me through my work day. I can actually get through a whole day without rubbing my eyes! I cannot thank InSight Eye Optique enough for such a fantastic experience! You guys are rick stars!! read more

I had a great experience with Dr. Sutaria. She took her time and was very thorough with my eye exam. I also had a great experience with the staff - check-in was smooth and check-out was also great. I highly recommend Dr. Sutaria. Thanks for a great experience! read more

This is far and away the best place for taking care of your eyes. Dr. Sutaria is fantastic - extremely friendly, knowledgeable, and has great staff. Her optician, Oksana, is great at getting you into the right glasses. Can't recommend this place enough! read more

If your looking for a through eye exam that exceeded your high expectations and by FAR most helpful, knowledgeable staff with great pampering experience while enjoying their relaxation room while awaiting for your eye appointment get your eyes check here!!... I've had a great experience here both myself and my two children. Dr. Sutaria is down to earth, super friendly and she take the exams thoroughly and she really spend her time tweaking your prescription to get it right and will take extra time effort to throughly explain her diagnosis. They also have great frames collections that I have not seen from other eyewear store such as Oliver People collections and other independent brands. Specially Oksana she is AWESOME!.. She knows exactly what is good fashion and patiently select and recommend what's the right glasses that's perfect for your face, fashion and style. Their staff would support you as well in giving you their honest opinion on what looks best for you. Both Dr. Sutaria and Dr. Bierwiler were great doctor and they have friendly staff and I wouldn't hesitate to highly recommend this office to anyone needing an exam, glasses, or any other treatment. :) read more

Thanks to Farzana for helping me with new eyeglasses! She was super patient and helped me find the perfect pair. I'm a contact lenses wearer and now choose my glasses more and more. Great staff! read more

Dr. Sutaria really cares about her patients and is much more concerned about their happiness and wellness than how much money they spend. This is so refreshing after dealing with so many doctors who only care about their bottom line. If you want a really thorough eye exam and a really great pampering experience get your eyes checked here!!! Especially if you are fashion conscious, Oksana (the optician) knows everything about not just eyeglass fashion, but general fashion, and is happy to share her insights with anyone who talks to her about it. They carry all my favorite eyeglass brands, too! Oliver Peoples, Tom Davies, Etnia Barcelona, and a bunch of others. Love that they care about carrying independent brands and not just the same old same old brands. read more

I had great experience at Insight Eye Optique starting w the exam, throughout the glass selection, and pickup. Exam - The doctor was knowledgeable. She explained what she was doing at each step, and worked with me to make sure that all required exams were taken. Glass selection - the coordinator spent much time to help me select pair of glasses that I wanted even when that meant I tried on more than 10 pairs, and she had to go to the backroom to pick up brand new pair for my selection. Pick-up - we experienced some hiccup when my original pair was lost during shipping. However, the coordinator was able to get a replacement within days. During the time, he called me on frequent basis to keep me in the loop. It's a great experience, thank you very much Insight Eye Optique team. You are awesomeeEEeEEEE! read more

Me and my wife took an eye routine exam. Turned out to be that we needed to change the current glasses we had, cause the prescription changed over the years. We've payed nothing, or paid $10 as copay for the services. We bought a pare each for my wife and myself. We ended up buying two more pares for my wife including sun glasses. That brings to a total of 4 pares. Two of the pares had to be fixed because they didn't fit 100%. It needed a little bit of adjustment. Insight Eye changed them for free (first change is free). It usually takes about 2-2,5 weeks from the day of first visit to actual glasses pick up. Quality of service - 5 Doctors' professionalism - 5 read more

This office is amazing!!!Dr Sutaria is very nice and thorough.The stuff are awesome,specially Farzana,she is very helpful and has good taste on picking glasses frame.I wasn't to sure what would be perfect for me and she helped me out with patience.They have huge selections of frames for entire family cheap ones to brand products.I luv Olivers People collections and my daughter cute Lily's Pulitzer collections.My husband and daughter goes here too and they luv it,best part for them while waiting for their turn is the relaxation room...pretty kool they have that room.Over all I highly recommend this place to all family in Ashburn or around outside Ashburn! read more

Insight Eye Optique - Optometrists Near Me - Ashburn, Virginia

Insight Eye Optique - from start to finish, optical professionals provided a phenomenal customer experience. They quickly assessed my insurance coverage which over five clinics failed to do successfully! However, Farzana instantly and diligently ensured I could bring my business to Insight Eye Optique. With great humor and devotion to deliver an exceptional service, they exceeded my expectations. They helped come to a great deal before the busy times at the end of the year, and even expedited my processed order. It would be foolish not to come get your eyes checked and get a new pair of frames with an astonishing value for lenses. read more

Respect ? Value? This Store dose not value your services or respect you or will give you the time of day. I had a appointment sent in for this place, which I had made special arrangements from my work to come there since they "claim to be busy through out the entire week". I arrived 10 minutes late, you would think they would have some type of "understanding" but I was rejected when I arrived and said "she" was busy with someone else that was in my spot. I thought that was kinda weird.which there was only 1 other person and I know they take walk ins because when I arrived at this store for the first time I was offered a walk-in. My conclusion to the person who runs this place seems to have these traits. Arrogant Rudeness Domineering Dishonesty Temperamental Conceited Unreliable Dependent Pessimism Condescending read more

I've been going to insight for three years now. The doctors and staff have always been super friendly and helpful. I arrive at or a few minutes before my scheduled appointment and have never had to wait more than a minute or two before being taken back. I usually see dr. Bierwieler and she is fabulous. She is patient and explains things very clearly. I've met the other dr as well and she is also quiet friendly. I've never felt pressured or unnecessarily unsold on anything. They always clearly explain my options and what my insurance covers upfront. They clearly care and want you to be comfortable. For instance, I recently mentioned that I wear one pair of glasses but not another because they slide down my nose a bit. They instantly offered to adjust my frames at no cost and I hadn't even purchased the glasses there. read more

I have worn glasses for over 35 years; best place I've found for both adults and children. Great office, great staff, great service. I highly recommend them. read more

Just took my 12 year old daughter in for her ck up. Great staff. Very professional. Lovely office. Enjoyed the relaxation room while my daughter had her exam. One of the high lights of my busy day! We will be back with the rest of the family for sure! read more

I highly recommend Dr. Sutaria at InSight Eye Optique in Brambleton. The eye exam was the easiest I had ever had and their machines were really impressive, amazing technology! I plan on going back to have my eyes dilated as I still needed to still pick out my glasses. They have a relaxing room with a very deluxe massage chair so that you can relax as your eyes adjust back from being dilated - coffee machine coming soon and another chair! Two thumbs up :) read more

Have come here for my last 3 eye exams and it's always a great experience. I have seen both doctors and what great personalities they have. So personable and friendly. I have had a couple of eye issues recently and they are able to work me into their busy schedules with short notice. Nice office and friendly staff. Was able to try on several different frames when I needed glasses. My eye glass order arrived pretty quick and they made sure I was happy with them. Would highly recommend Insight Eye Optique. read more

Very nice place! Pretty, serene, friendly staff. They were great about discussing my options. And they have a relaxation room with massage chairs and a keurig. read more

Awesome service, thorough exam, and they worked with me to make sure I had glasses within 24 hours so I could drive safely!! On a snow day! Farzana was incredibly professional and kind, and made sure I picked frames that didn't have me out here looking crazy. Will definitely be back!! read more

My whole family has been going here for 3 or 4 years and we've always been very happy with the doctors, the office staff, and the flexibility. But I haven't been compelled to write a review until today. This morning, my step-mom broke her glasses and as a result could not see or do anything. The glasses looked bad, lens fell out and the thin wire holding it in was broken and bent. I called the office and Michelle said bring the glasses in and we will see what we can do. Well, she took them and worked on them for 10-15 minutes and, voila, they were good as new. And when we asked, how much do we owe you--no charge she said. That's why I like these local businesses. They want to be part of the neighborhood. Thanks, Insight Eye Optique. You definitely cemented our loyalty. read more

I've worn glasses or contacts for over 20 years and this was the most professional and high tech ophthalmology experience I have ever had. Great selection of glasses and sunglasses and very friendly employees that make you feel very comfortable from the moment you walk in. Dr. Sutaria is wonderful at her profession and sure to run a very successful office for years to come. read more

I went in to Insight today to get an eye exam and look into getting contacts. I didn't have an appointment when I called but they got me in right away. The place is very nice and all of the receptionist and doctors were very nice, welcoming and comforting. After my eye exam, I had to try putting in my contacts and I had lots of help and didn't feel rushed. This place also had a very nice relaxing area with massage chairs and free coffee and tea. Im really glad I decided to come here to get contacts. Highly recommend for any eye needs. read more

I have been using Insight Eye Optique for the last four years since I moved from Chicago. Dr. Jill Bierweiler has taken care of my optical exams and consultation ever since I've been going. She is very knowledgeable and very patient. She takes the time to answer every question I have and address any concerns I may have selecting my glass needs. My profession offers greater challenges for progressive lenses and if I ever had an issue. She has always offered to change out the lenses with a new prescription. The staff Farzana and Oxana are the most helpful and professional ladies to help you select your style and offer an abundance of choices. I am very happy using this office and highly recommend you give them a chance, read more

Awesome place and great staff!!! By far my most likable optical store in US so far. Dr. Sutaria thoroughly checked my eyes (eye exam) with various and most latest optical machines available. Farzana and Oksana were so helpful and treated me with great patience and respect in presenting/showing me numerous frames. Also they accept most vision insurances. They have tremendous collection of various kind of frames (with all the latest frames available in market) and sunglasses. Overall awesome experience and would love to visit often!!! read more

With 5 family members wearing glasses, we spend a lot of time at the optometrist. Not only is the Insight Eye Optique office comfortable and welcoming, but the office staff goes above and beyond to meet your needs. Dr. Sutaria and Dr. Bierweiler are both knowledgeable and down to earth. They are willing to take the time to answer your questions in a way that you can understand. Oksana, Lorena and Anthony are all wonderfully patient and helpful when selecting frames and have been overly accommodating when one of our children breaks their glasses and urgently needs a replacement. The personalized attention that we receive at Insight Eye Optique makes me feel like the staff is part of our extended family. We feel so glad to have found them! read more