We have been seeing Dr. Hinkle since 2009 and have recommended him numerous times over the years. Unfortunately, as Ashburn Vision has grown, the level of customer service has not kept pace. It has become extremely difficult to schedule appointments with Dr. Hinkle or Dr. Boyle. After waiting weeks, we've arrived for appointments only to be told they were canceled without notice. Additionally, the front office staff is often rude and make simple questions feel like an inconvenience. The newer staff responsible for fitting glasses also do not seem to take the time to properly ensure a correct fit. This has been very disappointing given the level of care we experienced in the past. Unfortunately, today was the tipping point and we will not be back. read more

This is a great office and I've been going here for years! I've always been confident in the care I receive here and have been consistently happy with their prices and selection. Definitely recommend! read more

I've been going to Ashburn Vision Source for several years, and while the doctors themselves are competent, thorough, and genuinely good at what they do, the front-of-house experience is consistently disappointing. The front-of-house (front desk and the folks that fit your glasses) are often very young, unprofessional, and not well-informed about eyewear or basic customer service. They struggle to answer questions clearly, offer poor or incorrect advice, and overall seem unsure of how to communicate with patients. For anyone getting glasses for the first time or navigating more complex vision needs, this can quickly become a frustrating and stressful experience. You truly need to do your own research ahead of time and know exactly what you're looking for before you walk in--otherwise you may end up in a nightmare scenario. Scheduling appointments is another challenge. Every phone call feels like an inconvenience to them; the tone is unhelpful, rushed, and sometimes even dismissive. There's often audible sighing or irritation when trying to find an appointment time that works. It's clear they don't want to be there, and unfortunately it shows in the service. The only reason I continue to return is because this is the closest location covered by my insurance. If proximity or insurance coverage isn't an issue for you, I would strongly recommend choosing a different provider. The doctors are excellent, but the overall experience is significantly downgraded by the front desk staff. read more

Ive been going here for years cause I love doctor tran but she's booked out for months! I waited MONTHS to get an appointment. I got there and was told I had to reschedule because I missed my "seating time". NO ONE told me I had to get there 15 minutes early. They have all of my information, I've been coming in at my appointment time every time I've gone. Staff was not understanding, I now have to wait another month. I don't know if it's even worth going back. read more

We bought glasses here and had a great experience. We will definitely be back for the selection and expert guidance

Excellent eye doctors and service. I love the ease of setting up appointments online using their portal. Contacts are delivered fast and they have a decent collection of frames to choose from. read more

Ashburn Vision Source has been a game-changer for me. My first appointment was in 2023 with Dr. Tran for a normal eye exam and she was great. She referred me to Dr. Hinkle because she suspected I had Dry Eye Disease. I was given a thorough Dry Eye Test and Dr. Hinkle provided me with an informative and detailed report outlining my diagnosis of Dry Eye Disease, Ocular Rosacea, and MGD. I decided to move forward with the most aggressive form of treatment he suggested, consisting of IPL, Radio Frequency and Low Level Light Therapies. I was very anxious the first day of treatment, but Dr. Hinkle and his assistant Melany put my anxiety to rest with their empathy, knowledge, expertise and skill. Dr. Hinkle is the role model for what an excellent doctor should be. I highly recommend AVS; Dr. Hinkle, the staff, and the services they provide. read more

Loved Dr. Tran. She was fun to talk to and overall enjoyable to have as an eye doctor. My husband and I shared an appointment and we were able to be taken care of together. I had a great experience. However, the price is crazy. I'm sure that it's amazing quality but I don't need that much. I got my eye exam here and went to Costco for glasses and contacts instead. Costco was $95 for my sunglasses lenses and here they were asking for $585. That doesn't include frames. Also contacts at Costco was $64 instead of $90 a box. I will continue to go here for my eye exam though! read more

Top notch! Amazing experience! Today was my second visit (the last one was a few years back). Each person I interacted with was knowledgable and friendly. They took their time answering my questions and helped pick out a great pair of frames! Highly recommend. read more

Ashburn Vision Source cuts corners and is dishonest. I have transition glasses. I noticed cracking in the lenses about a year after I bought them. But I let it go thinking I just scratched the glass. The Pandemic came and they got worse. I spoke to AVS and they said some chemical that I put on my face was causing this in my glasses. But I pointed out that this cracking was also happening on the outside of the lenses that doesn't touch my face. They refused to replace.. I went to another office for an eye appointment and new glasses, and it was confirmed to me by them, that it was ASV mistake, but also he had never seen transitions done so poorly, for fairly new glasses. People make mistakes, they could have owned up to the mistake and just said it was out of the warranty period. I would have been mad, but it's just horrible work. But they blamed me... They accused me of causing this.. That is an entire new level of dishonesty.. Why would anyone want to buy a product from a business that conducts its self in that manner. read more

Ashburn Vision Source - This is what 600 dollar glasses look like, after dealing with Ashburn Vision Source. - Optometrists Near Me - Ashburn, Virginia

Great eye doctors. Perfect fitting and vision testing was spot on and accurate. I love my new glasses. Thanks Dr. Tran

Spent more than 30 minutes trying to make an appointment on 2 separate occasions . Was cycled through their phone system in an endless loop for 10 minutes. When I finally got a human on the line she got my information and put me on hold. Eventually someone else picked up and tried to start the whole process over again. He realized the mistake and put me BACK IN HOLD. I'm done. read more

I have been a delighted patient of Ashburn Vision Source for the past 11 years! Over the years, I have been to many eye-care sources and must say that Ashburn Vision Source has them all beat. The doctors are very knowledgeable and pleasant, and the staff is very professional and accomodating. I am the type of person who will move on if I feel that my care is not adequate. I love Ashburn Vision Source, and I believe that my 11 years of loyalty speak volumes. I highly recommend Ashburn Vision Source for all your eye care needs, read more

Canceled my appt though I arrived on time, saying I should have arrived 15 minutes prior. For what, they had no answer. I was not new and had checked in online as well. Not to mention that the previous prescription was wrong and gave me a headache. read more

We visited them during the pandemic. They were doing a great job to keep everyone safe while providing great services. The staff is super nice and professional. read more

It was a very nice place, good quality of service, affordable prices and friendly staff

I've been to see Dr. Howell twice in the past 6 months; the first was a routine yearly exam, the second was for a potentially serious eye issue. Both times, her patience, calmness, attention to detail and ability to explain technical jargon in plain English was truly a true gift. Dr. Howell, clearly knows her stuff and honestly enjoys sharing this information with her customers. Truly the best eye care I've experienced in my 60 years. I highly recommend Dr. Howell and Ashburn Vision Source....Thank You! read more

Did an examination with Dr Hinkle in August 2022. After the examination, I was taken over to a specialist. On asking quest a question if my exam revealed that I needed new lenses, , she told me that she does not have time to explain things to me. They just wanted to sell me multi vision but did not want to explain things to me. I felt pressured to buy ; and eventually hit the road. Poor service and it seems to be a Sales shop rather than a Dr's shop. Update : The Drs office called and I explained. I still stand by each word and sentence which I mentioned in my original review. The technician did not Even want to talk to me lest I order a pair of glasses. She said to call office later and take an appt to talk as they were very busy with customers. read more

We had been coming here for years. All doctors are great, and dr. Hinkle us our favorite. Not loving their frame selection but oh well.. even when we get frames elsewhere we come back here to get them fitted with lenses. And definitely come back here for the exams. read more

We reside in Winchester, Va and have used the same practice for years. Unfortunately, the main doctor retired and he hasn't been replaced so we had to find another spot. Best move ever and we make it an event when we drive in. read more

I went in for an eye exam a few weeks ago and was given a prescription for glasses. Unfortunately, when the glasses arrived (ordered elsewhere), it became obvious that the prescription wasn't quite right. So, I came back (you can do so within 90 days of your initial visit) and was given another exam free of charge. It was obvious to me that the doctor was going out of her way to make things right which I really appreciate. These are difficult times so when a business goes above and beyond, they stand out...in a good way! read more

Love our eye doctor ( she is thorough and very caring) but the front desk staff and optic department needs training on returning customer calls and reply emails in a timely fashion. It's been three days since I contacted and not a word back. Makes you feel like they don't care if you are a patient or not. That's what I rate it 3 stars. read more

I have been a patient of Dr. Hinkle for a number of years. If I had to pick one word to describe him, he is "consistent" in the quality of care and service he provides. He is extremely professional, knowledgeable, friendly and personable. I have never felt rushed during any of my visits. He's actually very good about explaining and putting things into layman's terms. Ashburn Vision Source offers good business hours, there's plenty of parking, office is clean and modern, appointments are easy to schedule and wait time is minimal. His staff is also friendly and helpful. This year I received my new eyeglasses in a timely manner (one week) and haven't experienced any issues with the prescription so far. I didn't post a glowing reviewing back in 2018 due to issues I encountered with my eyeglasses and actually went to another optometry shop last year. However, Dr. Hinkle takes feedback very seriously and I can definitely see the improvements this year. I am happy I decided to come back and highly recommend Ashburn Vision Source. read more

I have been to a lot of eye doctors in the NOVA area, but honestly none of them compare to AVS. From the glasses selection process, to any issues after, AVS is there for you without any questions asked. You essentially get assigned a consultant at your first visit. I had the pleasure of working with Dora who was super helpful, knowledgeable, and patient in picking out my frames. Regardless of you who get, they all are super friendly and genuinely wanting to help. It's hard to find that at certain practices. I love my glasses from them. And recently, my grandma's glasses from another office were getting too loose for her. I took them to AVS and they tightened them on the spot, no questions asked. Who does that? They are seriously the best and I will never go anywhere else! This is the kind of customer service that keeps patients coming back! You guys are awesome AVS. Thank you! read more

Dr. Hinkle reached out to me directly to address my concerns. They are currently resolving issues with their answering services and they were able to get back to me to make an appointment. I do recommend Dr. Hinkle as he really cares for his patients and his optometry services have always been good. read more

When I first moved to the Ashburn area and was looking for an Optometrist, I was initially "sold" when I witnessed a customer walking out with a big smile on her face! That customer would be me now! AVS reception personnel always greet me - with no delay to finish whatever they're doing. I feel comfortable taking to the in-take lady, and having Dr. Tran as my optometrist is like talking with a trusted - although eye-care knowledgable - friend. The advice she gave me on eye health, lenses, and glasses options along with the ability to select frames and order contacts right then - with no pressure - is much appreciated. Good job Ashburn Vision Source! read more

Easy to schedule appointments here. Friendly and professional staff, and a great selection of frames at reasonable prices.

had a really wonderful experience here with dr Tran and dr Howell; both were so patient and kind; genuinely wanted to help with my vision. all of the staff have been really great! will be recommending to my friends and family to come here read more

The staff was so friendly and I really appreciate their COVID protocols. Dr. Howell was very personal and nice to engage with. I would definitely return for my next eye exam read more

Could not be more pleased with Dr. Hinkle and his tremendous staff at Ashburn Vision Source. I've been seeing him for many years, and it's been interesting to to see the growth that the practice has had. With that said, there is no drop off in service. Dr. Hinkle always takes his time with me, makes me feel like a valued customer. This week, I needed to urgently see him because I was seeing "floaters" in one eye and wanted to make sure that it was not anything more serious. Sabrina took great care of me, let me around to a half dozen machines to get pictures and measurements of my eye. She was great, answered every question and was a delight to work with. Dr, Hinkle went over all the information with me, and I felt 100% better as he explained that nothing serious was going on in my eye. He took his time, thoroughly examined my eyes, gave me a clean bill of health! Last, but definitely not least, I met with Dora. Dora has really been the foundation (IMHO) of this practice for years. No on understands insurance like her. She will get you the most of your vision insurance benefits. Love this place, THANKS read more

Disappointing. Walked in to a crowded office, every table in use, no sign of any social distancing protocols in place except temperature check. Called back to exam room, no visible notice of sanitization completed before my entry. Appreciated Dr. Hinkle's expertise, though he carried on and on (admitted he is a talker), seemingly losing focus on my personal eye exam need, and respecting my time. Decided to fill prescription received elsewhere due to this. read more

Ashburn Vision Source - Optometrists Near Me - Ashburn, Virginia

Staff of Ashburn Vision source, please take notice. Please hire more people to attend to your phone. Every time I call there is a long wait to reach anyone. I can't reach anyone even to make an appointment. I feel it's a hassle if I have to call Ashburn vision source. Today I called and was kept waiting for 10 minutes and then another 3 minutes with an automated voice saying " You are now next in line, please hold for the next representative", then I hear another automated msg " Sorry we missed your call, please call 911 if you have an emergency, otherwise please leave a detailed msg and someone will call you back ..." . It is so annoying to have our time wasted like this and not even able to make an appointment. The doctors and opticians who work here are excellent and take good care of us when we are there. But their phone service sorely needs faster response! I hope the management takes notice of this review and improves their phone service read more

This place offered me the best services , gave best benefits of the insurance., the staff was excellent and Dr Michelle Tran was awesome her smile keeps us calmness and a very good Professional. read more

Thorough exam, Dr. Henkle took his time to explain things step by step. He is backed up by a professional and caring staff.

I previously gave Dr. Hinkle 5 stars in 2012 - He has served all of my children as they have went from high school, college, grad school; now as adults they choose Dr. Hinkle for his continued professionalism, knowledge and personable demeanor. - Dr. Michelle Tran provided emergency care to my husband sustaining debris in his eye after a home handyman venture - she was incredible!! Dr. Hinkle and his staff have only improved over the years, today I took my 80 year old mom in from Arlington, with all of her chit chat, & never ending stories, comments, questions, etc. - Dr. Hinkle remained his steady personable knowledge sharing self, - Kim was so patient, kind and helpful - she was fantastic!! Thank You - Dr. Hinkle, Dr. Tran and all of your office staff! PS - Love the coffee bar/refreshment center! read more

OMG, love my new progressive glasses!!! Dr Hinkle is the most caring and meticulous eye doctor and he explains everything with so much detail. Trinity and Max helped me pick out the most adorable frames and Trinity worked with me to get the best price for the top tier progressive lenses available (I wear them on my face everyday, so this was important to me; not going to get substandard materials for cheap at Costco on this one). These are possibly the best progressives I have ever worn; highly recommend the investment! Plus, I got them earlier then expected in a beautiful care pack, which I totally appreciated the attention to detail on, and care of all the staff! I highly recommend this business, especially for the mama and papa care you get for top material at really great prices; thank you AVS! I will definitely be popping in to check out your December frames trunk show that you told me about; maybe for my second pair! I am worth it, I think? Hahaha read more

They are all astoundingly friendly and accommodating, and Dr. Howell (while clearly busy) didn't rush me during my prescription exam, and took out all the confusion I'd experienced with previous optometrists during eye tests. Highly recommend! read more

I want to share my experience with Ashburn Vision source, this place is really good and people around are very professional people. Once you enter this place, people will greet you with good vibes and smile. I met Arthur he was my contact person for my glasses, he is a great guy to work with, very committed, always smiling. They are very quick in processing and understanding your needs. They will not try to sell unnecessary things, their main focus is on customer satisfaction. I recommend 100% satisfaction. read more

Very disappointed in Ashburn Vision Source. I have been a customer for a long time. I ordered sunglasses lens replacements on January 25. They have yet to arrive. I was told when I ordered them that it would take two weeks which is standard. Two weeks came and went and I emailed AVS and was told they would be in by the end of the week. Now it's March 5 and still no glasses. I sent two emails asking about receiving a refund. No response. I have left two messages for the Practice Director and Billing support and no response. I am simply asking for a refund on an order that was never received. read more

It is by chance that I ended up having a routine vision screening at this office and I consider it a lucky chance. I had made an appointment a week out at a different office in the area that had to cancel on me last minute. I found Ashburn Vision Source in my insurance directory (VSP), called them up, and they were able to get me in the same day. The entire staff of this office made me feel welcome, calm, and at home. I arrived a few minutes early to fill out some paperwork and Allison took me back for some of the basic exams (depth perception, color blindness, etc.) right on time. After that was completed, she and a new office assistant who was shadowing her helped me sort through the different frames that were available for my potential new glasses. They were both very sweet and made that task fun. I met with Dr. Hinkle for the medical evaluation. He has a very calm, comforting demeanor and explains everything that is happening during the exam and why it is important. He also took the time to explain his findings regarding my eyesight. He asked me to make a short follow-up appointment so that he could double check my eye pressure, since I couldn't keep from blinking during the standard test (where they blow a puff of air onto your eyeball). It really seems like he cares about patients' overall "eye health," rather than just churning patients through. I wish that I could find that in a primary care doctor, too. I ordered a new pair of glasses with my new prescription, they arrived within 1 week, and a friendly member of the office staff called me right away to let me know they were in. Definitely a step up from some of my previous experiences with the "shopping mall" eye exams in the past. I highly recommend their services. read more