Overall, the reviews here have been highly polarized, but I got to say this place is really good and please allow me to address several things.
First, Dr. Kao is great! I've had two prescriptions since 2019 with him, and they have been spot on! I could not be more happy with my corrected vision. No more eye strain and headaches. Crystal clear vision. Plus, he is very patient and helpful. Great job, Richard!
As a note, if you have trouble scheduling with him and see that as a negative, then you should stop and think about it. If you want great service, you are going to have to be patient. So, be a patient...ha ha.
Second, the opticians...they've all been great. They are very knowledgeable and efficient. Plus, they gladly offered me a 20% discount on all services because my insurance was no longer accepted (I'll cover that later). They were also true to their word about prescription delivery, as it took only about a week to get my glasses...see my other reviews about the long wait I had with another provider. This is in part because Loudoun Eye uses a different lens company compared to other places, including the other provider I recently tried. And I can definitely tell the difference, both in quality and response time!
Next up, the front desk - excellent and very responsive! When I need anything, I just text them and they've always responded almost immediately. They are better at responding than my own friends!
Back to the insurance...I have insurance, but Loudoun Eye no longer accepts it. So, if you want to hear about the experience I had with the new provider that did accept my insurance, see my other posts. But, lesson learned...despite what is ongoing with insurance and the health industry over the past 10 years or so, you still get what you pay for. And even though I pay more now than ever for everything - premiums and out-of-pocket expenses - and the prices have only gone up - you still have to pay a little more if you want good service. So, even though the medical providers aren't hurting, and the insurance companies are definitely making big bucks since they collect higher premiums and don't cover as much, it is REFRESHING to have a provider and business, like Loudoun Eye, that is high quality and willing to discount a little to help with the "new normal."
As a note, in order keep my overall costs down, I went with a cheaper, but quality and nice-looking set of frames that I bought online (I knew they were good because I had them before). The opticians were happy to accept those to use with my new lenses. And after the provider discount and the out-of-network insurance reimbursement (not much but something), I paid just a little more for glasses that had the exact same features as the other provider I mentioned.
Bottom line - Loudoun Eye, keep doing what you are doing! I'll GLADLY go out of network to get the kind of service I am getting with you! Please DO NOT sell out to you know who! And for those bad reviews, you may want to try some of these other new "volume" eye care providers before you start complaining. I suspect you'll be running back to the quality providers - that is if you don't bump into anything first! read more
