I'm 75 and experience extreme Dry Eye which has been steady growing worse over last 5 years. I…read moreneeded an appointment like yesterday .I had been to an eye doctor six weeks ago (very proactive in my care) but something just wasn't right. It turned out that my eyes are in the danger zone for dryness and my plugs in my tear ducts had fallen out after two weeks!! The young lady scheduled me for the next day !! The most professional, warm and kind receptionist . This is the type that you would like to see reception manned. Dr. Simon was great! He understood exactly what I was going through. We have a plan. The medication I needed was way above my Senior Social Security and he was able to get it down to where I can manage. Pretty sad when you have to trade your eyesight for something else!! love this practice have now joined them officially from my previous practice of 30 years. Five star review!

Extremely poor quality service. They required 2 appointments for complete vision testing;…read moreophthalmologist providing peripheral testing was not willing/able to also provide an eyeglass correction Rx at the same visit, so a second appt at a different location was required the following day. They charged an extra $55 fee to complete a 1-page DMV form documenting the examination results. Which DMV initially rejected for being incomplete. When returning to have the form updated, and before leaving their office, we saw the form was again incomplete and in error, so we waited longer for them to fix it. They also charged an additional $$ fee to obtain the eyeglass Rx, even tho we have VSP insurance. Then when their paper eyeglass Rx was taken to Costco to buy glasses, the Costco optician said the paper Rx from Dulles Eye Associates was incomplete. We called to request the complete Rx, but the person answering the phone had to transfer us and we left a voicemail that said they would respond within "48 hours". Then a complete Rx was emailed as requested, but when speaking on the phone with their staff member, they refused to even acknowledge their errors, no apology offered for our inconvenience. When an explanation was solicited, their only explanation given was "Things happen". While the doctor himself seemed nice, appointments were readily available, and they had lots (3+) support staff behind the desk, BUT their attention to detail and office organization (agree with 'chaotic' characterization by other reviewer) was poor. Most importantly, the quality of service provided to us was unsatisfactory.

Dr. Pearlman was great. Front desk not so much. Could have…read morelooked on my file to see I had VSP insurance which covers my regular eye exam with no copay. Instead charged my blue cross medical insurance which had a $50 copay.

I was there for a cataract consult and they took me right in after I arrived. They were nice and…read moreexplained everything thoroughly and answered all my questions. I made my surgery appointment with Dr. Reisner and have complete confidence it will go well.

I have been treated by several doctors at Virginia Eye Center. Dr. Ziai is my primary care…read morespecialist. She's incredibly thorough and takes the time to explain all the tests. Dr. Merrell did cataract surgery in both eyes. I have no complaints with either the surgery or the follow-up care. She also took the time to explain all the steps involved with cataract surgery and the follow up. Dr. Bourdeau was also part of the follow up and am seeing her now for itchy, dry eyes. All the assistants have been great. I have such confidence in the doctors that even though I moved an hour away, I still keep my appointments with Virginia Eye Center.

Very good experience. the staff is super nice and Dr. Bourdeau answered all my questions.read more

I was referred to The Virginia Retina Center and given the most thorough eye exam that I have ever…read morehad in over 30 years since I started wearing glasses. More recently, I experienced flashes and was promptly given an appointment. I have absolute confidence in this practice and have recommended them to friends and family.

I was referred by Inova Loudoun - not through a personal recommendation. The front desk staff is…read moreterrible. Even if he was an amazing doctor, I would still not go there again because of them. Completely useless and rude. My visit was 5 minutes. I waited for an hour. I would feel very uncomfortable with him doing a procedure on my eye. My issue is not resolved either - which is unfortunate

The office fit me in same day which was super appreciated. The office was clean and comfortable…read more The ladies at the front desk were helpful and welcoming. Parking was plentiful as well. The doctor was kind, knowledgeable, and attentive.

Dr. Sedgewick is an amazing ophthalmologist - if you have any issues or concerns with the eyeballs,…read morehe is the doctor that you want to see! Being a specialist in cataracts and in glaucoma, making an appointment is a breeze, and his front desk staff are very friendly, welcoming, and very kind! Dr. Sedgewick is extremely knowledgeable - you can tell that he has years of experience, care about each individual patient of his, and makes an effort in building a good rapport. He explains everything explicitly and takes the time to answer every single question one may have - he cares about patient education! It can be difficult in finding a doctor that you can trust fully and completely, especially when it deals with something as important your vision - I guarantee that you will not be disappointed with Dr. Sedgewick! He has two convenient office locations - one in Ashburn and one in Fairfax. +Dr. Sedgewick! +amazing ophthalmologist! +convenient locations in Ashburn and in Fairfax +friendly staff

Was not impressed by the customer service or treatment here. Dr. Sedgewick just seemed interested…read morein doing straightforward treatments to get paid. Didn't listen to my husband who wanted to explore other options. Surcharge for credit card payments is annoying.

Dr. Char is an excellent ophthalmologist who genuinely cares about his patients. He was very…read moreattentive, listened carefully to my concerns, and made sure I was comfortable throughout the visit. I have been going to him for eye care for nearly 15 years and I feel confident in his expertise and would trust him with my eye care anytime.

I applied twice on the internet for a appointment to set up a exam due to a cataract impairing my…read morevision. And never received any text or phone calls.

I have been seen by Dr Chun and Dr Barazi! Both are excellent physicians. Would recommend either…read more I'm being treated for wet AMD and have added GA. Haven't met an office worker who wasn't pleasant on the phone or in the office. The technical staff is excellent.

Scheduling is useless here. They told me they take people as they check-in therefore there were…read morepeople with a scheduled time after me that were seen before me because they arrived early causing my wait time to increase by 1 hour beyond my scheduled time. This has happened to me every time I've been here and talking with others in the waiting room this also what they have experienced coming here as well.

Dr. McGrew is great! I saw him for over a decade, but he recently stopped taking my insurance, so I…read morehad to switch practices. I would go back to him if I could.

Can't get ahold of anyone, computerized answering serve. No one returns messages…read more Shame, Dr McGrew worked so hard to establish this business and now.

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

I've been going to Ashburn Vision Source for several years, and while the doctors themselves are…read morecompetent, thorough, and genuinely good at what they do, the front-of-house experience is consistently disappointing. The front-of-house (front desk and the folks that fit your glasses) are often very young, unprofessional, and not well-informed about eyewear or basic customer service. They struggle to answer questions clearly, offer poor or incorrect advice, and overall seem unsure of how to communicate with patients. For anyone getting glasses for the first time or navigating more complex vision needs, this can quickly become a frustrating and stressful experience. You truly need to do your own research ahead of time and know exactly what you're looking for before you walk in--otherwise you may end up in a nightmare scenario. Scheduling appointments is another challenge. Every phone call feels like an inconvenience to them; the tone is unhelpful, rushed, and sometimes even dismissive. There's often audible sighing or irritation when trying to find an appointment time that works. It's clear they don't want to be there, and unfortunately it shows in the service. The only reason I continue to return is because this is the closest location covered by my insurance. If proximity or insurance coverage isn't an issue for you, I would strongly recommend choosing a different provider. The doctors are excellent, but the overall experience is significantly downgraded by the front desk staff.