From the front desk to the quality of care with the doctors, this optometry practice is the best…read more I've worn glasses and contacts for 40 years and now reading glasses and migraines without headache (visual auras, etc). I'm a complicated patient. I recently went to another place in Fairfax but chose NCDO because it was near work. I can't say enough about the level of customer service and the kind, competent care from the doctors, and I'm so happy I found them. Highly recommend.

Just moved to the area and trying out new healthcare / dental / optometrist services. Found this on…read moreGoogle reviews and decided to give it a go. My husband saw Dr Woo while I met with Dr Miller. Both were fantastic and we feel very well taken care of. My husband got his dream pair of glasses with Pam assisting him who was very efficient and communicative.

Was referred to this eye doctor by a friend who praised the doctor, but did give me a heads up to…read morenot expect much from the other aspects of their office. Decided to give it a try because everyone has different experiences. Overall, I would say that my family had a great experience with our eye exams, very thorough and efficient. I would rate the doctor as 5 star. The front desk people are not great and maybe I just also had bad luck with them. Our first time as a family here and found that I had to make call multiple times to get a call back, they do not respond to text message (though they direct you to use text) and seemed unfamiliar with insurance/unwilling to figure it out. Therefore, it was fine overall - we got what we needed in the end, but will probably would not go back.

Avoid this Optometrist. Dr. Kim-Eye Institute of Reston…read more I had an extremely frustrating experience with Dr. Kim at Eye Institute of Reston, VA, and would not recommend them to anyone looking for quality eye care. From the start, my eye exam felt rushed. When I struggled to see the letters clearly, the doctor switched to shapes instead of taking the time to ensure an accurate prescription. After the exam, she had me try on the prescribed contact lenses, but I couldn't see well with them. Instead of adjusting the prescription, she decided to keep it the same as what I walked in with. Another challenge was the eye machine used for the exam--it kept fogging up, and the doctor repeatedly wiped it off with a cloth. This happened during both of my visits. I asked about it the second time, and she told me to try breathing through my nose. I also inquired as to whether warm temperature in the office could be causing the fogging, and she responded, "I guess." The equipment looked more like a temporary plastic station rather than high-tech machinery, and I've never had this issue at other optometrist offices. When I picked up my glasses, I immediately noticed something was off, almost like a smudge. I voiced my concerns, but was advised to try them for a couple of weeks. After struggling with them, I returned for another exam, but the doctor still couldn't get my prescription right. At that point, she mentioned cataracts, which had never been brought up before, and referred me to a specialist. When I asked to return the glasses since I couldn't see properly, I was told they have a no-return policy, even though they failed to provide me with functional eyewear. I left messages requesting a resolution, but no one ever called me back. I spent a significant amount of money on glasses that I cannot use, and the lack of professionalism and care at this office is unacceptable. If you value your vision and customer service, I strongly recommend going elsewhere.

We have been seeing Dr. Hinkle since 2009 and have recommended him numerous times over the years…read more Unfortunately, as Ashburn Vision has grown, the level of customer service has not kept pace. It has become extremely difficult to schedule appointments with Dr. Hinkle or Dr. Boyle. After waiting weeks, we've arrived for appointments only to be told they were canceled without notice. Additionally, the front office staff is often rude and make simple questions feel like an inconvenience. The newer staff responsible for fitting glasses also do not seem to take the time to properly ensure a correct fit. This has been very disappointing given the level of care we experienced in the past. Unfortunately, today was the tipping point and we will not be back.

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

This place is awful. My wife is a customer here (or WAS) and recommended I make an appointment for…read moreone of our younger kids who wants to make the leap to contact lenses. The first sketchy element is that the link my wife kept sending me kept taking me to a google search with an alternate name. It appears that they do business under two different names which is kind of shady. But the big problem is that when you try to schedule an appointment on their website, it asks you to choose three different times. This is really bad because in this area many people have jobs and families and you can't just bank on some random time MAYBE being available. So I tried to call in the morning and nobody answered. I tried to call again in the afternoon after I made the appointment and again nobody answered. This was for an appointment the next day. I got two auto-texts saying "sorry we missed your call" so I replied to the texts saying I have a job and four kids and I can't be left hanging on these appointments, and this is a bad first impression after my wife recommended this place. I get a call back FIVE minutes after that text from a someone sounding like a sorority chick who just got dumped by her boyfriend. Huge attitude immediately. She's like "Those are just APPOINTMENT REQUESTS, SIR! We have ONE appointment at 7:45am tomorrow." Okay, well the appointments I thought I signed up for were 2:15, 2:30, and 2:45. So I calmly asked why the website listed 12 appointments for tomorrow and 18 for the next day if none of those were really available. And she just kept replying to everything I said by getting increasingly loud and obnoxious so I finally said, "well I guess I will go to another practice then," and before I could even say thanks and bye, she hung up on me. After this conversation, a lot of stuff is even weirder as I think about it. If the appointments are "just requests," then why were there "no requests" listed today, "12 requests" tomorrow, and "18 requests" the next day? That's totally nonsensical because if nothing is guaranteed then why list ANY times that are definitely not available??? And if you're going to list some times, why not list them all? Still the worst is just the rudeness. If your instant response to someone texting that you made a bad first impression but TRYING TO RECTIFY THE SITUATION BY SETTING A FIRM APPOINTMENT is to call them back in a haughty tone, then perhaps you should not be employed in customer service. Or, maybe the front desk person was out today and I was called by a doctor. But that just makes things even worse. Anyway, imagine potentially gaining 5 new customers (the rest of my family) and instead losing one (my wife) with just one phone call! Amazing. Anyway btw I got an appointment at MyEyeDr in the Boro same day today and they were actually nice...

Went for an eye exam. Was told that I could pay $39 extra for an exam that wasn't covered by…read moreinsurance. If I didn't pay for it, "...then we might have to dilate your eyes..." to continue the exam. I didn't appreciate the implication that I "might" require my eyes to be dilated...but that if I paid an extra $39 then I wouldn't. Doubt I'll be going back there. And it's unfortunate because I've been going there for years without this exam. Anything to make more money I guess.

Excellent experience I saw yelp before I took appointment and was not disappointed…read moreSimilar experiences of other Yelpers. Susan made my daughter feel comfortable answered all questions by taking time.

Dr.Stark was awesome and spends an extra minute or two to understand patients needs, she is also a…read moregood listener. Overall I had a positive experience here.

I've been using Optometrist offices next to Lens Crafters for many years. This practice is located…read morein Tysons Corner ( McLean, VA). I've patronized this office twice. I think this office is my favorite. I never have to wait. The front desk staff are organized, courteous, and professional. I was greeted by a receptionist and the assistant. They assistant performs a few eye tests before doctor comes in. She explained the testing process. One small complaint, I had to ask her if I was getting the a "glaucoma test". She said yes. Perhaps glaucoma tests are included as part of regular exam unlike in the past (at different doctor offices) I opted for the extra test. I was in and out within 15 or 20 min. The LensCrafters staff was waiting for me and escorted me next door to their store. This was great because some locations are so busy it takes a while to get someone to help you. Overall- a relaxing and seamless experience! I'd recommend this practice.

I've been seeing Dr Son for more than a decade. I'm really hesitant to write this review because…read moreI'm not going back there again. For my last appointment, I messed up the schedule (no reminder from the office), I thought my appointment was half hour later than my actual appointment. While I was almost at Tysons Mall, I received a phone call from the front desk asking if I was going to be there. That's how I realized i put down the wrong appointment time. So I asked the front desk should I reschedule the appointment. Knowing I was already almost in the garage, the receptionist told me I can still come in. So I arrived 10 minutes late for my actual appointment. When I arrived, the technician promptly took me to do a quick examination and sent me to the room for Dr Son to arrive. Dr Son came in without any greetings, no facial expressions. I immediately apologized for being late. He had no response to my words. Immediately he started the vision test, but very obviously not as thorough as before. He finished the examination quicker than usual and told me my vision hasn't changed a bit. I told him I feel my current contacts can't see far enough, I wanted to adjust it more for driving. He told me I can see far enough according to the test he just did. Then walk out without a word. I looked at my watch, from the time I walked in until Dr. Son left the room, it's less than 10 minutes. For all the years I've seen Dr Son, this is the only time I had the schedule wrong and arrived late. I don't think I deserved the passive aggressive attitude from him. If I was really that late or caused any inconvenience for his time, they could simply reschedule me. Not going there again.

I was the last appointment and actually running a little late, I was anxious upon arrival expecting…read morethem to be unhappy with me. But they were surprisingly nice and patient! I completed all my paperwork online in advance so they had all my insurance information pulled up and ready to go. Before Dr. Hollier brought me back to the exam room, the staff members ensured that everything was cleaned and sanitized. Dr. Hollier and I were both required to wash our hands thoroughly before starting the exam. You can tell they really take COVID protocols seriously - which I appreciate! Dr. Hollier is incredibly knowledgeable, straight forward and patient. She was also very warm and made me feel comfortable right away. She was easy to talk to and addressed all of my concerns immediately. My wife came in with me to have her glasses adjusted, and Dr. Hollier was so thorough that she even addressed a concern I had with my wife's glasses even though she wasn't her patient. I was really impressed. The front desk staff is also very nice and accommodating! The office is very modern, clean and has a great selection of frames. The prices are standard. Parking is easy. We moved to the area right before the pandemic, and have been looking for a good eye doctor. I'm so glad to have found Dr. Hollier, my wife and I will be going to her moving forward!

The front desk staff was extremely rude to me. I made an appointment and they could not find it…read moreeven though I had confirmation email. I would not have written this review, as I tried to let the doctor know what happened, but I sent an email to the doctor letting her know what happened and I did not get a response. when I read about the practice, I did see the negative reviews but hoped it had been corrected or at least the doctor would be proactive.

I'm done with this place…read more My previous 3 star review was due to issues getting a copy of my prescription. For some reason I went back this year and it's been even worse. My initial exam they said that there was something wrong with my eye blood vessel and so I would need to make a follow up appointment. I did so and went back and then they said nope nothing wrong. I also ordered contact lenses through them after the exam after being convinced that they could recommend some that wouldn't dry my eyes out or hurt them as lenses had done in the past. I tried the ones they recommended by they turn my entire eye blood red within one hour of wearing. So I went to return the lenses. Understandably, they would not refund the open box but said they MIGHT refund the others. MIGHT? You sold me a product that doesn't work for me, if I want to return it I should be able to. Unfortunately no one in this office seemed to have any authority to do so and said I would have to wait until the next week for a manager to approve the return. OK. So I wait and of course I hear nothing. I call to follow up and talk to a different low level employee who says they need to talk to the manager and will have them call me back. I hear nothing. I call again today a full week after the initial request and I'm told that they were waiting to talk to me to process the refund. WHAT. They claim they called me and left messages. Maybe they did but nothing was on my phone from them. No emails either. So now they say, yes, we'll refund you but you have to wait ANOTHER week because we can't do it this month, it has to be Aug. 1 so it doesn't impact our financial reporting for July. What kind of business is this? If I walk into Wegmans with rotten fruit, they don't make me wait a month to replace it. I asked for an email in writing of the acknowledgement of the refund with the amount and the exact date I can expect to see it hit my account, presumably now sometime next week. They said they would send that as well as a receipt for the refund payment. We'll see if I get it without having to involve the Better Business Bureau. Not holding my breath at this point.

Been going to this place for years. Extremely personable staff and care provider team. Top notch…read moreservice right across from my home!

What a great doctor and office!…read more I saw Dr. Ghannam and he was extremely attentive and very friendly. He took his time to examine my eyes and did some exams that other doctors had never done (such as taking a picture of the inside of my retina to see the back of the eye and its nerve, for example). It also had been super easy to get an appointment quickly as a new patient. The office staff is super helpful and very friendly. The optician was helpful with showing me all the different glasses they have in their shop, and none of the staff members were pushy about me having to buy the glasses there. They have a big selection of different styles. If you can't find what you're looking for, they offer to look things up for you or they give you the prescription so you can buy the glasses and/or contacts somewhere else. Great doctor, great office! So happy I have found them.

Dr. Sami is not only very professional and qualified, but takes his time every visit.read more

Dr. Malone is an extremely thorough, dedicated eye doctor. I went through a couple when I moved…read moredown to Virginia and only Dr. Malone was able to truly help me with my eye issues and prescriptions. I highly recommend him.

I like a serious, committed doctor and one that is passionate about his life's work. Dr. Malone is…read morethat man. I have also heard from others that he has an excellent gifted hand in surgery. We moved here 14 years ago, and tried a few doctors and were so happy that we read about Dr Malone in the Washingtonian's Top Doctor Issue. He's been our doctor ever since!