From the front desk to the quality of care with the doctors, this optometry practice is the best…read more I've worn glasses and contacts for 40 years and now reading glasses and migraines without headache (visual auras, etc). I'm a complicated patient. I recently went to another place in Fairfax but chose NCDO because it was near work. I can't say enough about the level of customer service and the kind, competent care from the doctors, and I'm so happy I found them. Highly recommend.

Just moved to the area and trying out new healthcare / dental / optometrist services. Found this on…read moreGoogle reviews and decided to give it a go. My husband saw Dr Woo while I met with Dr Miller. Both were fantastic and we feel very well taken care of. My husband got his dream pair of glasses with Pam assisting him who was very efficient and communicative.

One of my kitties was playing with the string on my hoodie and before I knew it, he got too close…read moreto my eye and scratched my cornea. It hurt and my eyes were watering constantly. I was really concerned about seeking professional care because I was between jobs and without health insurance. Dr. Sheebani Bathija saw me the day I called. She was very quick and orderly and found a small scratch. She gave me some drops and instructions to come back in 2 days to check the progress of the healing. It was healing nicely and Dr Bathija very kindly waived my office fee when I was in a rough spot, making it easier to pay for the vital prescriptions I needed to keep my eye clean and well lubricated while it healed fully. Now that I'm happily employed with insurance I'm going to go back to her to get new glasses sometime soon. :) thank you Dr Bathija for taking such good care of my eye and being there when I needed you.

Was referred to this eye doctor by a friend who praised the doctor, but did give me a heads up to…read morenot expect much from the other aspects of their office. Decided to give it a try because everyone has different experiences. Overall, I would say that my family had a great experience with our eye exams, very thorough and efficient. I would rate the doctor as 5 star. The front desk people are not great and maybe I just also had bad luck with them. Our first time as a family here and found that I had to make call multiple times to get a call back, they do not respond to text message (though they direct you to use text) and seemed unfamiliar with insurance/unwilling to figure it out. Therefore, it was fine overall - we got what we needed in the end, but will probably would not go back.

I have been a delighted patient of Ashburn Vision Source for the past 11 years!…read moreOver the years, I have been to many eye-care sources and must say that Ashburn Vision Source has them all beat. The doctors are very knowledgeable and pleasant, and the staff is very professional and accomodating. I am the type of person who will move on if I feel that my care is not adequate. I love Ashburn Vision Source, and I believe that my 11 years of loyalty speak volumes. I highly recommend Ashburn Vision Source for all your eye care needs,

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

I was extremely pleased with my recent annual eye exam with Dr. Celina Hubert. Dr. Hubert was very…read moreprofessional and up-to-date knowledgeable about my history; having been a patient of the Vienna Eyecare Center for 30 years going back to when Drs. Snively and Mitchell ran the practice. She was very engaging with a wonderful bedside manner. I would recommend and refer her professional services to all of my family and friends.

This place is awful. My wife is a customer here (or WAS) and recommended I make an appointment for…read moreone of our younger kids who wants to make the leap to contact lenses. The first sketchy element is that the link my wife kept sending me kept taking me to a google search with an alternate name. It appears that they do business under two different names which is kind of shady. But the big problem is that when you try to schedule an appointment on their website, it asks you to choose three different times. This is really bad because in this area many people have jobs and families and you can't just bank on some random time MAYBE being available. So I tried to call in the morning and nobody answered. I tried to call again in the afternoon after I made the appointment and again nobody answered. This was for an appointment the next day. I got two auto-texts saying "sorry we missed your call" so I replied to the texts saying I have a job and four kids and I can't be left hanging on these appointments, and this is a bad first impression after my wife recommended this place. I get a call back FIVE minutes after that text from a someone sounding like a sorority chick who just got dumped by her boyfriend. Huge attitude immediately. She's like "Those are just APPOINTMENT REQUESTS, SIR! We have ONE appointment at 7:45am tomorrow." Okay, well the appointments I thought I signed up for were 2:15, 2:30, and 2:45. So I calmly asked why the website listed 12 appointments for tomorrow and 18 for the next day if none of those were really available. And she just kept replying to everything I said by getting increasingly loud and obnoxious so I finally said, "well I guess I will go to another practice then," and before I could even say thanks and bye, she hung up on me. After this conversation, a lot of stuff is even weirder as I think about it. If the appointments are "just requests," then why were there "no requests" listed today, "12 requests" tomorrow, and "18 requests" the next day? That's totally nonsensical because if nothing is guaranteed then why list ANY times that are definitely not available??? And if you're going to list some times, why not list them all? Still the worst is just the rudeness. If your instant response to someone texting that you made a bad first impression but TRYING TO RECTIFY THE SITUATION BY SETTING A FIRM APPOINTMENT is to call them back in a haughty tone, then perhaps you should not be employed in customer service. Or, maybe the front desk person was out today and I was called by a doctor. But that just makes things even worse. Anyway, imagine potentially gaining 5 new customers (the rest of my family) and instead losing one (my wife) with just one phone call! Amazing. Anyway btw I got an appointment at MyEyeDr in the Boro same day today and they were actually nice...

Excellent experience I saw yelp before I took appointment and was not disappointed…read moreSimilar experiences of other Yelpers. Susan made my daughter feel comfortable answered all questions by taking time.

Dr.Stark was awesome and spends an extra minute or two to understand patients needs, she is also a…read moregood listener. Overall I had a positive experience here.

I've been using Optometrist offices next to Lens Crafters for many years. This practice is located…read morein Tysons Corner ( McLean, VA). I've patronized this office twice. I think this office is my favorite. I never have to wait. The front desk staff are organized, courteous, and professional. I was greeted by a receptionist and the assistant. They assistant performs a few eye tests before doctor comes in. She explained the testing process. One small complaint, I had to ask her if I was getting the a "glaucoma test". She said yes. Perhaps glaucoma tests are included as part of regular exam unlike in the past (at different doctor offices) I opted for the extra test. I was in and out within 15 or 20 min. The LensCrafters staff was waiting for me and escorted me next door to their store. This was great because some locations are so busy it takes a while to get someone to help you. Overall- a relaxing and seamless experience! I'd recommend this practice.

I've been seeing Dr Son for more than a decade. I'm really hesitant to write this review because…read moreI'm not going back there again. For my last appointment, I messed up the schedule (no reminder from the office), I thought my appointment was half hour later than my actual appointment. While I was almost at Tysons Mall, I received a phone call from the front desk asking if I was going to be there. That's how I realized i put down the wrong appointment time. So I asked the front desk should I reschedule the appointment. Knowing I was already almost in the garage, the receptionist told me I can still come in. So I arrived 10 minutes late for my actual appointment. When I arrived, the technician promptly took me to do a quick examination and sent me to the room for Dr Son to arrive. Dr Son came in without any greetings, no facial expressions. I immediately apologized for being late. He had no response to my words. Immediately he started the vision test, but very obviously not as thorough as before. He finished the examination quicker than usual and told me my vision hasn't changed a bit. I told him I feel my current contacts can't see far enough, I wanted to adjust it more for driving. He told me I can see far enough according to the test he just did. Then walk out without a word. I looked at my watch, from the time I walked in until Dr. Son left the room, it's less than 10 minutes. For all the years I've seen Dr Son, this is the only time I had the schedule wrong and arrived late. I don't think I deserved the passive aggressive attitude from him. If I was really that late or caused any inconvenience for his time, they could simply reschedule me. Not going there again.

I was the last appointment and actually running a little late, I was anxious upon arrival expecting…read morethem to be unhappy with me. But they were surprisingly nice and patient! I completed all my paperwork online in advance so they had all my insurance information pulled up and ready to go. Before Dr. Hollier brought me back to the exam room, the staff members ensured that everything was cleaned and sanitized. Dr. Hollier and I were both required to wash our hands thoroughly before starting the exam. You can tell they really take COVID protocols seriously - which I appreciate! Dr. Hollier is incredibly knowledgeable, straight forward and patient. She was also very warm and made me feel comfortable right away. She was easy to talk to and addressed all of my concerns immediately. My wife came in with me to have her glasses adjusted, and Dr. Hollier was so thorough that she even addressed a concern I had with my wife's glasses even though she wasn't her patient. I was really impressed. The front desk staff is also very nice and accommodating! The office is very modern, clean and has a great selection of frames. The prices are standard. Parking is easy. We moved to the area right before the pandemic, and have been looking for a good eye doctor. I'm so glad to have found Dr. Hollier, my wife and I will be going to her moving forward!

The front desk staff was extremely rude to me. I made an appointment and they could not find it…read moreeven though I had confirmation email. I would not have written this review, as I tried to let the doctor know what happened, but I sent an email to the doctor letting her know what happened and I did not get a response. when I read about the practice, I did see the negative reviews but hoped it had been corrected or at least the doctor would be proactive.

Dr Karina Lanning and her staff were so wonderful. I came in a few minutes before my appointment…read moreand they took me in immediately to see the doctor instead of wait for my appointment time (which was incredible for me). I have a slight astigmatism in my right eye, which I always felt was neglected prior by many optometrists. However Dr Lanning made sure to speak to me about how it may affect my vision. New Era Eye Care's staff were very nice. I appreciated them for being able to lookedup deals for contacts (as I do not have insurance). My appointment was very fast and the total was very affordable. Thank you all so much for a great experience. I'm really happy with my visit and did not want it to go unnoticed :) Update: Still my favorite optometrist office. I just ordered contacts via phone and I spoke to a nice woman. She offered me great deals and packages, and completely understood that I may feel more comfortable having the contacts shipped directly to me because of Covid19. Shipping was free and she did mention the measures they are taking during the pandemic, which I admire. Thank you!

I'm done with this place…read more My previous 3 star review was due to issues getting a copy of my prescription. For some reason I went back this year and it's been even worse. My initial exam they said that there was something wrong with my eye blood vessel and so I would need to make a follow up appointment. I did so and went back and then they said nope nothing wrong. I also ordered contact lenses through them after the exam after being convinced that they could recommend some that wouldn't dry my eyes out or hurt them as lenses had done in the past. I tried the ones they recommended by they turn my entire eye blood red within one hour of wearing. So I went to return the lenses. Understandably, they would not refund the open box but said they MIGHT refund the others. MIGHT? You sold me a product that doesn't work for me, if I want to return it I should be able to. Unfortunately no one in this office seemed to have any authority to do so and said I would have to wait until the next week for a manager to approve the return. OK. So I wait and of course I hear nothing. I call to follow up and talk to a different low level employee who says they need to talk to the manager and will have them call me back. I hear nothing. I call again today a full week after the initial request and I'm told that they were waiting to talk to me to process the refund. WHAT. They claim they called me and left messages. Maybe they did but nothing was on my phone from them. No emails either. So now they say, yes, we'll refund you but you have to wait ANOTHER week because we can't do it this month, it has to be Aug. 1 so it doesn't impact our financial reporting for July. What kind of business is this? If I walk into Wegmans with rotten fruit, they don't make me wait a month to replace it. I asked for an email in writing of the acknowledgement of the refund with the amount and the exact date I can expect to see it hit my account, presumably now sometime next week. They said they would send that as well as a receipt for the refund payment. We'll see if I get it without having to involve the Better Business Bureau. Not holding my breath at this point.

What a great doctor and office!…read more I saw Dr. Ghannam and he was extremely attentive and very friendly. He took his time to examine my eyes and did some exams that other doctors had never done (such as taking a picture of the inside of my retina to see the back of the eye and its nerve, for example). It also had been super easy to get an appointment quickly as a new patient. The office staff is super helpful and very friendly. The optician was helpful with showing me all the different glasses they have in their shop, and none of the staff members were pushy about me having to buy the glasses there. They have a big selection of different styles. If you can't find what you're looking for, they offer to look things up for you or they give you the prescription so you can buy the glasses and/or contacts somewhere else. Great doctor, great office! So happy I have found them.

Dr. Sami is not only very professional and qualified, but takes his time every visit.read more

I really appreciated the professionalism, friendliness, and efficiency that I experienced at Dr…read more Malone's office. He and his got me in quickly, diagnosed my problem and set a path forward for treatment that was reassuring and effective. Dr. Malone's calm demeanor and matter of fact explanation of my condition helped me stay calm and feel better more quickly. I am very grateful for the Dr. and his staff.

Dr. Malone is an extremely thorough, dedicated eye doctor. I went through a couple when I moved…read moredown to Virginia and only Dr. Malone was able to truly help me with my eye issues and prescriptions. I highly recommend him.