All of the staff was friendly and professional for the eye exam. However when i went to get the…read morenew lenses in the old glass frame, the "lab" lost the frames for two months Fortunately when i went to the store, Renu could understand my frustration after many phone calls could not get the frames and lenses in the same location. Renu suprisingly offered me new frames and made sure the lenses were inserted in one day Now that is customer service and thank you Renu for your help with a smile

Lived in Reston for a long time, never knew this place was the place to go for sunglasses. They…read morehave a huge selection of Maui Jim's, much better than Sunglass Hut. I was not there for an eye exam but the place is very "professional" and if I ever needed glasses I would go there!!

Was referred to this eye doctor by a friend who praised the doctor, but did give me a heads up to…read morenot expect much from the other aspects of their office. Decided to give it a try because everyone has different experiences. Overall, I would say that my family had a great experience with our eye exams, very thorough and efficient. I would rate the doctor as 5 star. The front desk people are not great and maybe I just also had bad luck with them. Our first time as a family here and found that I had to make call multiple times to get a call back, they do not respond to text message (though they direct you to use text) and seemed unfamiliar with insurance/unwilling to figure it out. Therefore, it was fine overall - we got what we needed in the end, but will probably would not go back.

Avoid this Optometrist. Dr. Kim-Eye Institute of Reston…read more I had an extremely frustrating experience with Dr. Kim at Eye Institute of Reston, VA, and would not recommend them to anyone looking for quality eye care. From the start, my eye exam felt rushed. When I struggled to see the letters clearly, the doctor switched to shapes instead of taking the time to ensure an accurate prescription. After the exam, she had me try on the prescribed contact lenses, but I couldn't see well with them. Instead of adjusting the prescription, she decided to keep it the same as what I walked in with. Another challenge was the eye machine used for the exam--it kept fogging up, and the doctor repeatedly wiped it off with a cloth. This happened during both of my visits. I asked about it the second time, and she told me to try breathing through my nose. I also inquired as to whether warm temperature in the office could be causing the fogging, and she responded, "I guess." The equipment looked more like a temporary plastic station rather than high-tech machinery, and I've never had this issue at other optometrist offices. When I picked up my glasses, I immediately noticed something was off, almost like a smudge. I voiced my concerns, but was advised to try them for a couple of weeks. After struggling with them, I returned for another exam, but the doctor still couldn't get my prescription right. At that point, she mentioned cataracts, which had never been brought up before, and referred me to a specialist. When I asked to return the glasses since I couldn't see properly, I was told they have a no-return policy, even though they failed to provide me with functional eyewear. I left messages requesting a resolution, but no one ever called me back. I spent a significant amount of money on glasses that I cannot use, and the lack of professionalism and care at this office is unacceptable. If you value your vision and customer service, I strongly recommend going elsewhere.

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

I've been going to Ashburn Vision Source for several years, and while the doctors themselves are…read morecompetent, thorough, and genuinely good at what they do, the front-of-house experience is consistently disappointing. The front-of-house (front desk and the folks that fit your glasses) are often very young, unprofessional, and not well-informed about eyewear or basic customer service. They struggle to answer questions clearly, offer poor or incorrect advice, and overall seem unsure of how to communicate with patients. For anyone getting glasses for the first time or navigating more complex vision needs, this can quickly become a frustrating and stressful experience. You truly need to do your own research ahead of time and know exactly what you're looking for before you walk in--otherwise you may end up in a nightmare scenario. Scheduling appointments is another challenge. Every phone call feels like an inconvenience to them; the tone is unhelpful, rushed, and sometimes even dismissive. There's often audible sighing or irritation when trying to find an appointment time that works. It's clear they don't want to be there, and unfortunately it shows in the service. The only reason I continue to return is because this is the closest location covered by my insurance. If proximity or insurance coverage isn't an issue for you, I would strongly recommend choosing a different provider. The doctors are excellent, but the overall experience is significantly downgraded by the front desk staff.

This place is awful. My wife is a customer here (or WAS) and recommended I make an appointment for…read moreone of our younger kids who wants to make the leap to contact lenses. The first sketchy element is that the link my wife kept sending me kept taking me to a google search with an alternate name. It appears that they do business under two different names which is kind of shady. But the big problem is that when you try to schedule an appointment on their website, it asks you to choose three different times. This is really bad because in this area many people have jobs and families and you can't just bank on some random time MAYBE being available. So I tried to call in the morning and nobody answered. I tried to call again in the afternoon after I made the appointment and again nobody answered. This was for an appointment the next day. I got two auto-texts saying "sorry we missed your call" so I replied to the texts saying I have a job and four kids and I can't be left hanging on these appointments, and this is a bad first impression after my wife recommended this place. I get a call back FIVE minutes after that text from a someone sounding like a sorority chick who just got dumped by her boyfriend. Huge attitude immediately. She's like "Those are just APPOINTMENT REQUESTS, SIR! We have ONE appointment at 7:45am tomorrow." Okay, well the appointments I thought I signed up for were 2:15, 2:30, and 2:45. So I calmly asked why the website listed 12 appointments for tomorrow and 18 for the next day if none of those were really available. And she just kept replying to everything I said by getting increasingly loud and obnoxious so I finally said, "well I guess I will go to another practice then," and before I could even say thanks and bye, she hung up on me. After this conversation, a lot of stuff is even weirder as I think about it. If the appointments are "just requests," then why were there "no requests" listed today, "12 requests" tomorrow, and "18 requests" the next day? That's totally nonsensical because if nothing is guaranteed then why list ANY times that are definitely not available??? And if you're going to list some times, why not list them all? Still the worst is just the rudeness. If your instant response to someone texting that you made a bad first impression but TRYING TO RECTIFY THE SITUATION BY SETTING A FIRM APPOINTMENT is to call them back in a haughty tone, then perhaps you should not be employed in customer service. Or, maybe the front desk person was out today and I was called by a doctor. But that just makes things even worse. Anyway, imagine potentially gaining 5 new customers (the rest of my family) and instead losing one (my wife) with just one phone call! Amazing. Anyway btw I got an appointment at MyEyeDr in the Boro same day today and they were actually nice...

Went for an eye exam. Was told that I could pay $39 extra for an exam that wasn't covered by…read moreinsurance. If I didn't pay for it, "...then we might have to dilate your eyes..." to continue the exam. I didn't appreciate the implication that I "might" require my eyes to be dilated...but that if I paid an extra $39 then I wouldn't. Doubt I'll be going back there. And it's unfortunate because I've been going there for years without this exam. Anything to make more money I guess.

Dr.Stark was awesome and spends an extra minute or two to understand patients needs, she is also a…read moregood listener. Overall I had a positive experience here.

When you think about making an appt with a doctor, the usual experience consists of being place on…read morehold when calling to make an appt; followed by more waiting to see the doctor when you arrive. This is the opposite when it comes to Dr. Ly. It's so easy to make an appt online and the doctor sees you on time. Dr. Ly explains everything that she is doing and what each machine does during the eye exam. She is also keeps up to date with new types of eye wear such as blue-lens glasses and transition contacts; and will recommend the type of eye wear needed for your daily activities.

I had an unexpected eye emergency and needed to see a doctor ASAP! Doctor Son and Tyson's Eye was…read morea top rated option location in the Tysons Corner Mall that was able to fit me in at the end of the day. The COVID precautions / cleaning taken put me at ease in addition to the level of care and detail that the doctor and his assistants provided. I left my appointment feeling assured that I was in good hands with a proper diagnosis and have found my new eye doctor in VA!

My family and I have been going to Dr. Son and Associates, located next to LensCrafters in the…read moreTusons Corner Center for over a decade. He's an incredibly dedicated and excellent optometrist/optician who stays up to date on his field.

Excellent eye exam from a wonderful professional optometrist!!…read more I highly recommend going to Hollier Eyecare!! I was seen by another professional optometrist last year in Rockville for the first time. A friend recommended them. The glasses I ordered were extremely expensive due to the low volume of glasses that I found to fit me. The style I selected and the lenses I required were to provide near and far vision correction. After waiting three weeks, I received the glasses with an incorrect prescription. I said I was very disappointed in their service and said thank you, but I would go elsewhere. I was then told that was not possible without a penalty fee for the services they provided. I said I would seek legal assistance and they suddenly changed their mind. My money was refunded. How unprofessional. I don't think they are in business any longer.

First time wiring a negative review. One of the front desk ladies is very unprofessional and…read moredoesn't know how to approach and communicate to customer in a proper and respectful way. I called to make a new appointment for my eye check but the front desk lady told me I have a balance due of $120 from years ago. Firstly, I paid the copayment and EVERYTHING they ASKED me to pay before I left the office. Secondly, I didn't receive any bills or invoices after my visit!!! I understand it could be something going wrong but the front desk lady repetitively emphasized in a weird tone "l'm not trying to accuse you" "you didn't contact us so this is what happening". Trying to push it back as making it a customer's fault?! I don't understand how I would know and understand the balance due if I never received anything after my visit. How could it be a customer's responsibility/must-do thing to call a doctor's office after every visit to check the balance due (especially I already paid what the office asked me to pay before I left)? If in this logic, does it mean I must initiatively and proactively call to all the doctors to confirm if there're any due balances after all my visits, otherwise it'll be my fault?! After back and forth on who said what, I tried to pull the conversation back to the main point - why is there a balance due in your system that I'm totally unaware of? I don't understand If something really went wrong, should the representative be patiently explaining the situation to the customer firstly and then discuss in details? I'm very upsetting about the way of communication that Dr Hollier's front desk used. I feel very offended. I hope the doctor's office could see my review and conduct corresponding customer service trainings to improve customer's visit experience.

I'm done with this place…read more My previous 3 star review was due to issues getting a copy of my prescription. For some reason I went back this year and it's been even worse. My initial exam they said that there was something wrong with my eye blood vessel and so I would need to make a follow up appointment. I did so and went back and then they said nope nothing wrong. I also ordered contact lenses through them after the exam after being convinced that they could recommend some that wouldn't dry my eyes out or hurt them as lenses had done in the past. I tried the ones they recommended by they turn my entire eye blood red within one hour of wearing. So I went to return the lenses. Understandably, they would not refund the open box but said they MIGHT refund the others. MIGHT? You sold me a product that doesn't work for me, if I want to return it I should be able to. Unfortunately no one in this office seemed to have any authority to do so and said I would have to wait until the next week for a manager to approve the return. OK. So I wait and of course I hear nothing. I call to follow up and talk to a different low level employee who says they need to talk to the manager and will have them call me back. I hear nothing. I call again today a full week after the initial request and I'm told that they were waiting to talk to me to process the refund. WHAT. They claim they called me and left messages. Maybe they did but nothing was on my phone from them. No emails either. So now they say, yes, we'll refund you but you have to wait ANOTHER week because we can't do it this month, it has to be Aug. 1 so it doesn't impact our financial reporting for July. What kind of business is this? If I walk into Wegmans with rotten fruit, they don't make me wait a month to replace it. I asked for an email in writing of the acknowledgement of the refund with the amount and the exact date I can expect to see it hit my account, presumably now sometime next week. They said they would send that as well as a receipt for the refund payment. We'll see if I get it without having to involve the Better Business Bureau. Not holding my breath at this point.

Been going to this place for years. Extremely personable staff and care provider team. Top notch…read moreservice right across from my home!

Dr. Sami is not only very professional and qualified, but takes his time every visit.read more

Staff and Dr are well qualified, very kind and treat you with honest feedback on the condition of…read moreyour eyes and sight. I highly recommend this place! Michael Amir

Dr. Malone is an extremely thorough, dedicated eye doctor. I went through a couple when I moved…read moredown to Virginia and only Dr. Malone was able to truly help me with my eye issues and prescriptions. I highly recommend him.

I like a serious, committed doctor and one that is passionate about his life's work. Dr. Malone is…read morethat man. I have also heard from others that he has an excellent gifted hand in surgery. We moved here 14 years ago, and tried a few doctors and were so happy that we read about Dr Malone in the Washingtonian's Top Doctor Issue. He's been our doctor ever since!