We have been seeing Dr. Hinkle since 2009 and have recommended him numerous times over the years…read more Unfortunately, as Ashburn Vision has grown, the level of customer service has not kept pace. It has become extremely difficult to schedule appointments with Dr. Hinkle or Dr. Boyle. After waiting weeks, we've arrived for appointments only to be told they were canceled without notice. Additionally, the front office staff is often rude and make simple questions feel like an inconvenience. The newer staff responsible for fitting glasses also do not seem to take the time to properly ensure a correct fit. This has been very disappointing given the level of care we experienced in the past. Unfortunately, today was the tipping point and we will not be back.

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

Wonderful team here. I needed sunglasses with sentimental value repaired, every person I interacted…read morewith was warm and wonderful. Great experience, highly recommend.

Delightful customer service interactions with professional, yet down-to-earth staff, also stellar…read moreframe selection. They have the ability to cut lenses in-house, huge plus. It's always nice to be able to support local businesses that deserve it!

I was the last appointment and actually running a little late, I was anxious upon arrival expecting…read morethem to be unhappy with me. But they were surprisingly nice and patient! I completed all my paperwork online in advance so they had all my insurance information pulled up and ready to go. Before Dr. Hollier brought me back to the exam room, the staff members ensured that everything was cleaned and sanitized. Dr. Hollier and I were both required to wash our hands thoroughly before starting the exam. You can tell they really take COVID protocols seriously - which I appreciate! Dr. Hollier is incredibly knowledgeable, straight forward and patient. She was also very warm and made me feel comfortable right away. She was easy to talk to and addressed all of my concerns immediately. My wife came in with me to have her glasses adjusted, and Dr. Hollier was so thorough that she even addressed a concern I had with my wife's glasses even though she wasn't her patient. I was really impressed. The front desk staff is also very nice and accommodating! The office is very modern, clean and has a great selection of frames. The prices are standard. Parking is easy. We moved to the area right before the pandemic, and have been looking for a good eye doctor. I'm so glad to have found Dr. Hollier, my wife and I will be going to her moving forward!

The front desk staff was extremely rude to me. I made an appointment and they could not find it…read moreeven though I had confirmation email. I would not have written this review, as I tried to let the doctor know what happened, but I sent an email to the doctor letting her know what happened and I did not get a response. when I read about the practice, I did see the negative reviews but hoped it had been corrected or at least the doctor would be proactive.

Unique glasses unlike anywhere else. I confess I first went to Visionworks looking for glasses. I…read morestayed for 3 hours and left without getting anything. I walked into Village Wye Center and found a pair I loved within 10 minutes. I was able to order the lenses in the custom colors I wanted. I got magnetic clip on sunglass lenses for them and a second set of clip on made especially for migraines. After picking up my glasses I walked around for weeks saying randomly to people that I loved my new glasses lol. I still feel this way. Recently I had to change my prescription. They were happy to help me do this, and even fixed a tiny bit of damage I had caused after dropping them. They were ready faster than predicted and they're perfect. I love this store.

Good vibes all around - I came out of Village Eye Center in a state of calm because the staff was…read moreso attentive and caring. Dr. McConarty solved the vision problems I've been having for years. He came highly recommended, and I'm happy I sought him out. What a relief - my new lenses are an upgrade to my quality of life. Jennifer, the general manager, also deserves praise for her patience and sheer determination in finding the perfect frames for my facial profile. Her technical knowledge of the trade is impressive.

I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

Dr. Rubin is an amazing ophthalmologist whom I've been seeing for eye exams for many years…read more However, in the last couple of years, there have been changes in the office and it starts to feel different. I went in again and there was this one lady at the front desk who was extremely rude and unprofessional. When I approached the front desk to request a printout of my contact lens prescription as suggested by Dr. Rubin, she insisted I had to pay for both a contact lens exam and a glasses exam, even though I hadn't requested a glasses exam, and my glasses prescription was still valid from four months ago. I paid, but requested explanations. Despite explaining my insurance coverage and situation, she remained adamant, refusing to listen and even declined to provide my prescription print out, citing distraction from billing inquiries. She then callously added, "You contact your insurance. If nothing else I can help you. You can be out of here." When I suggested Dr. Rubin come out to explain, the lady at the front desk callously retorted, "Dr. Rubin doesn't own the business. It is what it is; you have to pay for two exams." This further added to my disappointment and frustration, as it seemed to dismiss my concerns entirely. Feeling frustrated and disappointed, I requested Dr. Rubin's presence myself, and he and another front desk staff member clarified the billing procedure and explained changes in my insurance policy. Despite this, I still questioned the necessity of double exams, especially given the recent glasses exam. While Dr. Rubin is excellent, the behavior of one team member left me feeling disrespected and dismissed, tarnishing the overall experience.

From the front desk to the quality of care with the doctors, this optometry practice is the best…read more I've worn glasses and contacts for 40 years and now reading glasses and migraines without headache (visual auras, etc). I'm a complicated patient. I recently went to another place in Fairfax but chose NCDO because it was near work. I can't say enough about the level of customer service and the kind, competent care from the doctors, and I'm so happy I found them. Highly recommend.

Just moved to the area and trying out new healthcare / dental / optometrist services. Found this on…read moreGoogle reviews and decided to give it a go. My husband saw Dr Woo while I met with Dr Miller. Both were fantastic and we feel very well taken care of. My husband got his dream pair of glasses with Pam assisting him who was very efficient and communicative.

I like coming to this business for my wellness eye checks. On the days I visit, their lobby is…read morenever busy with a lot of patients, and their employees are always smiling and very helpful. I also like my doctor as well: Dr. Yecheskel, as to why I keep coming back each year. On a recent visit, I noticed they had a Coffee Bar with a board showing the choices they had. There was also a magazine stand if you want to select something to read. I am always on time when I visit, and they are usually ready for me when I get there. I have never had to wait long for my appointments and I certainly appreciate that.

Exams are professional and get five stars for that. Gave three stars because I had an issue. I…read morecalled three times and left voicemails asking for a return call. I also sent a text, but no response. Then the next day instead of calling me or responding to my text I received an email. I found that to be unprofessional.

Was referred to this eye doctor by a friend who praised the doctor, but did give me a heads up to…read morenot expect much from the other aspects of their office. Decided to give it a try because everyone has different experiences. Overall, I would say that my family had a great experience with our eye exams, very thorough and efficient. I would rate the doctor as 5 star. The front desk people are not great and maybe I just also had bad luck with them. Our first time as a family here and found that I had to make call multiple times to get a call back, they do not respond to text message (though they direct you to use text) and seemed unfamiliar with insurance/unwilling to figure it out. Therefore, it was fine overall - we got what we needed in the end, but will probably would not go back.

Avoid this Optometrist. Dr. Kim-Eye Institute of Reston…read more I had an extremely frustrating experience with Dr. Kim at Eye Institute of Reston, VA, and would not recommend them to anyone looking for quality eye care. From the start, my eye exam felt rushed. When I struggled to see the letters clearly, the doctor switched to shapes instead of taking the time to ensure an accurate prescription. After the exam, she had me try on the prescribed contact lenses, but I couldn't see well with them. Instead of adjusting the prescription, she decided to keep it the same as what I walked in with. Another challenge was the eye machine used for the exam--it kept fogging up, and the doctor repeatedly wiped it off with a cloth. This happened during both of my visits. I asked about it the second time, and she told me to try breathing through my nose. I also inquired as to whether warm temperature in the office could be causing the fogging, and she responded, "I guess." The equipment looked more like a temporary plastic station rather than high-tech machinery, and I've never had this issue at other optometrist offices. When I picked up my glasses, I immediately noticed something was off, almost like a smudge. I voiced my concerns, but was advised to try them for a couple of weeks. After struggling with them, I returned for another exam, but the doctor still couldn't get my prescription right. At that point, she mentioned cataracts, which had never been brought up before, and referred me to a specialist. When I asked to return the glasses since I couldn't see properly, I was told they have a no-return policy, even though they failed to provide me with functional eyewear. I left messages requesting a resolution, but no one ever called me back. I spent a significant amount of money on glasses that I cannot use, and the lack of professionalism and care at this office is unacceptable. If you value your vision and customer service, I strongly recommend going elsewhere.

I found out in San Diego that a relatively small mistake in grinding a lens can be pretty horrible…read morewhen driving a car. I came to Dr. Christopher Renner with my San Diego glasses and he found the small mistake and got me new, perfect lenses. I am so happy now when I drive. I can relax because everything is three-dimensional and sharp. Thank you so much to Dr. Renner and his wonderful staff.

When I gave myself a gnarly corneal abrasion causing terrible discomfort, my wife (who is a patient…read morehere) told me I should give them a call to have it checked out. Thankfully they were able to fit me in that same day and I saw Dr. Vinh, who diagnosed my abrasion and immediately alleviated my discomfort with numbing drops and a contact lens bandage over my cornea, prescribing me antibiotic drops to take to prevent an eye infection. Long story short I leaned the very hard way that I am allergic to a specific type of antibiotic eye drop (which for the record Dr. Vinh said was quite rare) and my eye swelled up and became badly inflamed overnight, causing me to return the next day and see Dr. Perry, who took great care of me and gave me steroid drops to bring down the inflammation. A day later and my eye was as good as new, and I saw Dr. Vinh again who gave me a clean bill of health. Simply put, I could not have been in better hands than I was with NOVA Vision Center. The professionalism and care that I experienced from the receptionists to the techs to the doctors was second to none. These folks are good at what they do, they truly care about their patients, and it shows. I now look forward to making them my new eye care place in the future, hopefully next time under better circumstances! :)

This place is awful. My wife is a customer here (or WAS) and recommended I make an appointment for…read moreone of our younger kids who wants to make the leap to contact lenses. The first sketchy element is that the link my wife kept sending me kept taking me to a google search with an alternate name. It appears that they do business under two different names which is kind of shady. But the big problem is that when you try to schedule an appointment on their website, it asks you to choose three different times. This is really bad because in this area many people have jobs and families and you can't just bank on some random time MAYBE being available. So I tried to call in the morning and nobody answered. I tried to call again in the afternoon after I made the appointment and again nobody answered. This was for an appointment the next day. I got two auto-texts saying "sorry we missed your call" so I replied to the texts saying I have a job and four kids and I can't be left hanging on these appointments, and this is a bad first impression after my wife recommended this place. I get a call back FIVE minutes after that text from a someone sounding like a sorority chick who just got dumped by her boyfriend. Huge attitude immediately. She's like "Those are just APPOINTMENT REQUESTS, SIR! We have ONE appointment at 7:45am tomorrow." Okay, well the appointments I thought I signed up for were 2:15, 2:30, and 2:45. So I calmly asked why the website listed 12 appointments for tomorrow and 18 for the next day if none of those were really available. And she just kept replying to everything I said by getting increasingly loud and obnoxious so I finally said, "well I guess I will go to another practice then," and before I could even say thanks and bye, she hung up on me. After this conversation, a lot of stuff is even weirder as I think about it. If the appointments are "just requests," then why were there "no requests" listed today, "12 requests" tomorrow, and "18 requests" the next day? That's totally nonsensical because if nothing is guaranteed then why list ANY times that are definitely not available??? And if you're going to list some times, why not list them all? Still the worst is just the rudeness. If your instant response to someone texting that you made a bad first impression but TRYING TO RECTIFY THE SITUATION BY SETTING A FIRM APPOINTMENT is to call them back in a haughty tone, then perhaps you should not be employed in customer service. Or, maybe the front desk person was out today and I was called by a doctor. But that just makes things even worse. Anyway, imagine potentially gaining 5 new customers (the rest of my family) and instead losing one (my wife) with just one phone call! Amazing. Anyway btw I got an appointment at MyEyeDr in the Boro same day today and they were actually nice...

Went for an eye exam. Was told that I could pay $39 extra for an exam that wasn't covered by…read moreinsurance. If I didn't pay for it, "...then we might have to dilate your eyes..." to continue the exam. I didn't appreciate the implication that I "might" require my eyes to be dilated...but that if I paid an extra $39 then I wouldn't. Doubt I'll be going back there. And it's unfortunate because I've been going there for years without this exam. Anything to make more money I guess.