Great phone repair Great prices…read moreGreat service Replaced my iPhone 14 screen in 20 mins Highly recommend them Agent Atif is top notch customer service!

Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

Ross is the reason my family comes to this location now. He's always knowledgeable about all…read moreproducts and services. Keep up the great work.

Customers service speed, availability and efficiency gets no better than this! Been a loyal…read morecustomer for a decade and never had any issues.

I want to take a moment to acknowledge the very helpful and patient service from Alex, the agent…read morewho assisted me with a phone bill issue. It's always dreadful to have to go into these kinds of stores for fear of long lines and unresolved issues but this experience was positive. Alex listened to my issue, sympathized, and attempted to find solutions including calling the customer service line and waiting with me as we were put on hold. After being rerouted a few times, we finally connected to a loyalty agent in the Philippines and resolved my billing problem. The entire time Alex was agreeable and was committed to helping me. I hope that AT&T can acknowledge the great service of this employee, who strengthens the customer impact of the brand and has left me with a better impression of the company than when I walked in.

So I have been to this location twice. The first was a very brief moment to ask about getting a new…read morephone and I knew my situation was going to be tricky and take some time. A gentleman with dreads actually told me he could not help me once I explained what was going on. He informed me I needed to call the main Customer service number and made an appointment for a few days later. After leaving I called the number and they informed me what I wanted to do was very possible but had to do this in-store. This is the reason for the 4 stars instead of 5. It's always a little annoying to get contradicting information. When I returned, during my scheduled appointment, I was helped by the store manager (Peter I believe). He was far past anything I could imagine customer service wise. I explained to him that I thought I was going to be a difficult customer just because of the type of request I had. After I explained what I was trying to do he said no problem and helped me for about an hour. He took care of everything, explained what was going to happen, and how much it as going to cost. He also asked me about my usage to help me determine a proper plan. I was thoroughly pleased with his customer service and patience.

Sort of like your ordinary t-mobile store though it looks a bit smaller. My dad and I went on…read moreSaturday, admittedly right before closing time (we didn't notice until we got there they closed at 7pm). The salesmen were talking to customers, but they also didn't acknowledge us at all. I'm not too upset about it - it was right before closing - but it still seemed odd to not even get a hello. As for the phones, I've seen the displays more intuitively laid out at other stores. If you are already on t-mobile, this is probably a fine place to go. If you're considering switching to T-mobile, you may get better service at another one of their stores.

This is my go to store for T-Mobile. Location is very convenient for me and the staff is always…read morevery helpful. They do have a full range of phones that are supported on the T-Mobile network and also a fair number of accessories for the phones.

Outstanding service from Skye and Andy today. We went to the store to switch from Samsung Android…read morephone to iPhone 14s. It was a big decision driven by a need to communicate with grandchildren and Generation Z. Both Andy and Skye provided excellent customer service and technical support. Thank you.

Great service from Moses, with backup from Doreen. There was a third rep who I didn't interact…read morewith, but she seemed lovely as well. I visited this store in person because I had spent over 4 hours on the phone and in online chats with Verizon, trying to buy a phone, with reps who were perfectly nice, but totally ineffective. Won't go into great detail here, but the phone I purchased through the phone rep and delivered by FedEx required a signature. Since nobody was at home, it ended up being sent back to a Verizon warehouse. The phone rep neglected to tell me about the signature requirement. If she had, I would've headed straight to a store to buy the item. I didn't expect much when I made an appointment at this store, but I figured it couldn't be worse than the time I spent on the phone. Moses was a total pro, and I walked out with a new phone. I was there quite a while, but that was because there were technical glitches at Verizon. Moses was so sweet and patient, and listened to my whining about the awful experience I had trying to buy through the phone rep. Another customer was helped by Doreen. He was so unhappy and frustrated with Verizon service, but Doreen helped him in no time at all. He was so thrilled, he came back with a lovely vase of flowers. She deserved it! All the reps in this store were knowledgeable and professional. It looked like every customer was attended to, and got the results they needed. Some older reviews about this location were negative. I'd say give this place a shot; I suspect you won't be disappointed.

Lots of staff, but none of them seem to want to help customers. I honestly believe they could get…read morethe exact same amount of work done with a quarter of the staff, because no one was doing shit except ignoring customers.

Great service! Go see Kassim. He took the time to make sure I made every right decision…read more Go Team Kassim!!

I went with my friend to get his phone screen fixed here on a Sunday. It was fast and well done…read more The guy met us downstairs and unlocked the building for us. 5 stars!

Called in a Saturday morning because I thought my camera lens on my iPhone was cracked. They quoted…read moreme a fair price, less than others near by. Turned out it was the protective plastic I had put on. They identified that right away. Would go back if I need a repair.

excellent service & best repair shop in Washington DC also best quality products. They are very…read morefriendly and reliable

I came in August of 2025 to replace a phone battery that had rendered my phone unusable, and we had…read morealso paid to replace the cracked screen. Everything worked well until that following day when nobody could hear my calls and my screen started to fill up with green, and that's when I realized that my phone somehow got water inside of it, and as it had only been to the store the previous day, it became abundantly clear that the water had come from the repair. I had to get a new phone and they refused to refund me, instead saying that it was probably our fault. Never coming back, strongly advise others not to as well.

The associates at this location are very friendly and knowledgeable of current sales and deals…read more They were pleasant to work with in upgrading my phone and service plan

Completely unprofessional and Horrible manager! I honestly had the worst experience i've ever had…read morewith verizon. I have been a loyal customer for over 3 years and this experience was it for me. I have not been able to use my service for 3 days. I have spoken with multiple care team reps, tech coach reps and supervisors over this period. I spoke with a supervisor and they advised me to visit a corporate store to reset my ESIM. I left my job and went to 1318 F ST NW around 3:30 PM today. When I got there, two reps were busy helping customers in the back and a lady who stated she was the store manager was available. When I came in she looked at me and looked down at her phone. I had to go to the top of the steps and say hello for her to acknowledge that I was a customer. I greeted her and explained I was having network issues. She asked for my ID right away and did not ask me any questions about the issues I was having. I asked her if I could verify my account with the account pin. She began to respond noticeably irritated and stated that is not allowed. She followed with the process over the phone is separate in store. I provided her with my ID and she gave it back. I stood in silence staring at her while she stared at her phone for about 5 minutes, with no words explaining what was going on or to set expectations. Finally after 5 minutes, I asked what's the hold up. She responded in a noticeably irritated tone, I am waiting to get access to your account. I asked her why the process was taking a while just for access. She just repeated the same thing" I am waiting to get access to your account", which was very condescending. I am completely disgusted by the experience I've had today. As a 3 year customer and a former employee of a full service verizon retailer, This has never been my experience with a corporate store. I called back after I left to get the "manager's" name. I spoked with the same representative who stated her name is Cathy-ann but she claimed there were no store managers available. However, when I was physically in the store some time before she stated she was the store manager. I am currently comparing rates to switch to AT&T. I need a representative from verizon's corporate to reach out to me as soon as possible so we can resolve this issue. I can be reached at (202) 657-7482.