had an absolutely wonderful experience with Mia at Verizon! She is truly a genius at what she does…read more She was incredibly knowledgeable, patient, and genuinely went above and beyond to help me. Mia made what could have been a stressful and confusing situation feel completely easy. She explained everything clearly, answered every question I had, and never once made me feel rushed. You can tell she really knows her stuff and genuinely cares about helping her customers. She is an absolute asset to Verizon, and honestly, employees like Mia are the reason people have such a great experience. If you ever have the opportunity to work with her, you are in excellent hands. Thank you, Mia, for being amazing!

We had a very pleasant phone upgrade experience with Jorge. It was seamless. He was knowledgeable,…read moreoffered services without being pushy. Some things we needed, got and glad he mentioned them and declined what we didn't need. We live in Reston and earlier went to a location in Sterling. We left because of poor service. We avoided this location because of overall low review rating, which I think currently is inaccurate. We also found out this location is a Verizon corporate store vs. authorized dealer. I know we had an unexpected pleasant encounter with Jorge and hope others will too.

OB Bahaj was extremely helpful with untangling expenses on my account…read more I went thru two customer service reps on the 1-800 line who gave me two different stories. I visited the Fountain Drive store and met with OB who fixed things. He is great!

Was at the store today and had a horrible experience with a young man name Ramie. I only came in…read morefor a replacement for a screen saver. Which I originally purchased when I brought my phone in January 2026. It's unlimited replacement. He was very rude and snappy saying he didn't have one for my phone, which was not true. They put a 16/17 protector on my phone originally , somehow he said they couldn't put on a 17 protector which didn't make any sense which they had in the store. I asked him could he let me see the protector that he was talking about and he told me no unless I was going to purchase it. I asked him could I talk to a manager and he said she went to lunch and he was going to lunch too. I asked him when would she return he said in 30 minutes. I said I would wait. I thought this is ridiculous. I stayed calm because I was in shock over his treatment over a phone protector I purchased unlimited replacement. I could not believe his unprofessionalism. The treatment was really unbelievable. The other guy Chris was not helpful either I ask him for help because I remembered him and he said he never helped me before. I am writing this because no customer should be treated this way. I have been coming here for over twenty years. I will never forget how they treated me today. No one should be treated in such a rude disrespectful manner. *I was fortunate that a Wonderful young lady wind up helping me name Sunny, She stepped in and helped me I explained to her the situation and she called the manager and she told her it was okay to replace my screen protector. Thank you so much Sunny for your professional and patience. You are what TMobile represents. Your kindness and helpfulness was truly appreciated. I called customer care service and I wanted them to know about you. They told me to make sure I call the manager which I will definitely do. I hope they give you a score of 10.

If you have phone issues I recommend going to this location. I appreciate the guy who helped me…read morebring my phone back to life! Honestly A Great Guy who really looked out for me. If you are in the area take your business to him, my phone feels almost like new. Last piece, I was in town for work for a couple of days and his turn around time for my repair was impeccable!

A real Jerk! I don't even think he even changed The screen - literally could have just cleaned it…read more if he did he didn't bother to glue it on. came in for refund, refused, blamed his shoddy work on bent frame, offered to "try and reglue" while threatening risk of damage to Motherboard. pathetic

I don't know if this is a good thing or a bad thing. After my visit to the AT&T Store, I received…read morea text from AT&T with a survey. They told me that the person who had assisted me was named Mariam. Okay, so the person who helped me did actually tell me her name, and it was NOT Mariam. I'm not sure what to make of this. Leaves somewhat of a bad taste in my mouth.

My daughter desperately needed a new phone. The store manager provided excellent customer service…read moreand even lowered our monthly AT&T service bill and made sure that we received all of the credits available to us. Regan also stayed late to make sure that my daughter had a working phone. This is now my favorite AT&T store.

Just use ATT because it appears more seamless. can't use the same email for both wireless and…read moreinternet even though supposedly the same carrier. It's challenging getting through to a rep. Firstnet seems outdated. Not sure whats going on with this system.

I have had this service for a year now. The connection sucks, I'm lucky if I get one or two bars…read more Data transfer is slow. I can't even send a picture via text message without multiple failure. I'm stuck in a contract for two more years. I 'm switching back to US Cellular/T-Mobile as soon as I can. I will never recommend this service to anyone.

Once again I found myself at this facility while heading to New York... Decided to pick up a laptop…read morefor my uncle this time as he has been repeatedly saying he was going to get one but he wanted to be simple. I asked Nick to give me a nicely refurbished laptop with very little apps on it as to not overwhelm my 71-year-old uncle. He states he just wants to be able to send and receive emails and to do the occasional search. I told him that's all anyone does these days, lol anyway Nick was able to find me one almost immediately and threw in the charger and a case.

Great price and service! Fixed my cracked iPhone screen in just 20 minutes. Highly recommend.read more

Excellent service at Phone Dr! The staff was professional, friendly, and very knowledgeable. They…read morerepaired my phone quickly and did an amazing job. The price was fair, and my phone works perfectly again. Great customer service from start to finish. Highly recommend Phone Dr for anyone who needs a reliable and fast phone repair!!

This was the most unprofessional experience I've ever had with a company…read more I went in because the top of my screen wasn't responding, and they replaced it. Two days later, the entire screen stopped working. They replaced it again, and just four days later, it stopped working again. When I returned, they gave me a hard time and blamed the issue on damage that they never mentioned before either repair. It's extremely frustrating to pay to have one thing fixed, only to have the same problem happen twice and then be blamed for it. I would not recommend this company. In my experience, you may go in to get one thing fixed and leave with a bigger problem--and no accountability.

Why the low stars? My experience at this location has always been stellar…read more Today was a test of everyone's patience. The new iPhone 18 was coming into the lives of anxious techies and non techies: I preordered one because of my aging dinosaur cell phone. It's an easy process to online order, pick up, and swap. On pickup day, the store was organized. They had plenty of hard working blue shirts. Many are helping 3-4 people at a time. The store is bright and bustling. Parking in the nearby garage was convenient.

Extremely disappointing experience with Apple Reston and Apple's after-sales support…read more My 14-inch M4 MacBook Pro had been used for only about 14 months, and very lightly at that, when it suddenly became completely unresponsive. The computer still looks almost new. It has never been dropped, exposed to liquid, or otherwise physically damaged, and I used the original Apple charger and cable. Apple opened the MacBook and documented a burn mark on the logic board, but they could not determine what caused it. No confirmed liquid or accidental damage was identified to me. Despite this, Apple quoted me $817 plus tax to replace the logic board on a computer that originally cost about $1,300. What frustrates me most is that Apple does not actually repair the failed component at board level. Their solution is simply to replace the entire logic board, resulting in an extremely high repair cost that the customer is expected to absorb completely. I also requested the complete technician/repair notes, particularly documentation regarding whether any liquid, corrosion, impact, or accidental damage had been found, but Apple would not provide the complete notes. I escalated the matter through Apple Support and Apple Executive Relations, but Apple continued to focus almost entirely on the fact that the one-year warranty had expired and that I had not purchased AppleCare. I understand that the written warranty is one year, but optional extended coverage should not be used to normalize a premium laptop suffering a major unexplained internal hardware failure after only about 14 months of light use. Since this happened, I have also found numerous other MacBook owners reporting similar sudden no-power failures, logic-board failures, and, in some cases, burned components or scorch marks. These reports do not prove that every case has the same cause, but they certainly make me question whether this type of failure is truly isolated. I expected much better durability, transparency, repairability, and customer support from a premium product at this price point. This was my first MacBook Pro, and this experience has seriously damaged my confidence in Apple.

I found them from a ATT store recommendation. I had a dead phone full of a virus. Ferhan knew the…read moreproblem and how to fix it. An hour later he called to say pick the phone up its working fine. My new goto place for fixes and questions. Try them out.

My charger port didnt work so I took it here. Took the dude 4-5 weeks to fix it, and when I got my…read morephone back (today) It did charge but for some apps my microphone sounds like a dang tornado. I dont know what this man did but ill never come back here for sure.