Mark, the store manager, is phenomenal! He's extremely knowledgeable and honest but he's also…read moreextremely smart in how his products work. He's only a phone call away if you get home and can't remember how to do something. We bought our 2nd tv from him about 18 months ago along with a speaker bar which recently stopped working. Mark literally bent over backwards to help us diagnose and fix the issue. I kept thinking "can you imagine if we had purchased through Best Buy and tried to get help 18 months after the purchase?" Big Screen has competitive prices and is there for you when you need it. Only place we'll ever buy a tv!

I recently purchased a Samsung S90D from this location and want to share both the positives and…read moreareas of concern from my experience. On the positive side, the in-store experience was pleasant. I knew exactly which TV model I wanted, and the salesperson was friendly and efficient in getting everything checked out and scheduled for delivery. My only feedback on the purchasing experience is that the store prominently advertises "lower in-store prices" on every page of their website, yet I discovered after my purchase that I had paid more than the online price. To their credit, the manager refunded the difference when I pointed it out, but the website claim feels disingenuous and highlights a communication gap within the company. The real issues began with the TV mounting service. When purchasing the TV, I made it clear I did not need any outlet run or extra electrical work--just a straightforward mounting. Unfortunately, the installers drilled unauthorized holes in my accent wall and ran the TV's power cable behind the wall in a way that violates Fairfax City electrical code (NEC 400.8 is clear on this point). While they insisted this is "common practice," it's still a liability issue and something that should have been discussed with me first. Especially when drilling holes into a customer's accent wall where an unsightly wall plate was not wanted. Additionally, the wall plate installed under the TV was secured improperly--directly into drywall instead of using a bracket--meaning it will eventually loosen and fall out. For the hole they drilled behind the TV, they installed no wall plate at all. They also left the work area messy: drywall dust on the mount, dusty handprints on the back of the TV and the power cable, and marks on my freshly painted accent wall. Most disappointing, they scratched the back of the TV on both sides while installing the mounting rails. While the store refunded the installation fee after I raised these concerns, they never truly acknowledged the poor workmanship or the code and liability issues their install practices created. I spent far more time fixing the aftermath than I would have if I had mounted the TV myself--and my TV now has blemishes that reduce its resale value which the store also refused to acknowledge. Overall, while the purchase started well, the installation was the worst I have experienced. A company's true colors show in how they respond to legitimate concerns, and unfortunately The Big Screen Store fell short. I hope they take this feedback as an opportunity to improve communication, installation standards, and accountability.

2/3/21 Mmm 14 days ago Wil R received outstanding service…read more What I received was disappointing to say the least. When I arrived yesterday, Adam and Ms. (I don't know her name. She had no name badge on. We will call her pigtails because that is what stands out about her.) Pigtails greeted me, but not because they were happy to serve anyone. More like it was very hard to show any emotion whatsoever. The very moment they found out that my phone had no insurance on it, I got the we can't help you expression on their faces. Mind you, I canceled my insurance last week because my phone is old. My phone is an Samsung S8 and Samsung is now up to S21. My phone for the past 2 days has been very slow and sluggish. Nearly all of the important apps I used would work properly. I was hoping they could fix the problem, but I started having doubts that these two people would have the answer not long after I arrived. These two people were not very helpful with informant on the new phones. Especially Adam since he was really the on dealing with me. Information is on the glass near the phone, but I was hopping to hear the information from him. It never happened. I wasn't able to get my $400 trade in for my phone, because my account is one day past due. This makes no difference that I already had a paid arrangement with T-mobile. Ms. Piggy started to get sarcastic with me and I held off from dropping her down a bottomless well in my mind and in person. Instead I decided to call T-Mobile and try to get some help with them. Once again, the first person I spoke to, was very reluctant to try and work things out. Zero points for Nutmeg. I seriously had had enough with T-Mobile. In my annoyance, I must have said "T-Mobile has just lost a client. " I left the store and a minute later a supervisor of T-Mobile called me back. Nicole really set the standard of customer service. She is the very reason this store gets two stars instead of one star. Although she was able to do the upgrade I turned it down. During my time on the phone i was able to figure out what was slowing down my phone. Amazing things can happen when you fuck around with your phone. Now that my phone is back to the way it was, I will hold off from upgrading my phone for a month or six. Thanks Nicole. As for the other two employees Piggy Adam's, maybe it's time you two found different jobs away from people.

I came into this store looking for new accessories for my phone, I have a different company but let…read moreme just say this; the type of service that was provided at this store was impeccable. When I first entered I was welcomed very politely into the store by the three young ladies working at the time, Jasmine, Elizabeth and Grace. They answered all my questions about the company with very detailed and informative responses and because of that, I am ready to move over to T-Mobile from my current company. I was also helped to pick out the perfect accessories for my phone. Amazing service that I can compare it to the service at Chick-Fil-A! They even mentioned something about their own TV service which sounds very exciting! Cheers! I will definitely be coming back in the future.

Ham Radio Outlet is a chain of stores that specializes in the sales and service of Amateur Radio…read moreequipment and accessories. I have done business with them at their Woodbridge, VA and Wilmington, DE stores. Both stores are knowledgeable, friendly and well stocked! They are a chain of stores from California to Delaware on the East Coast! If they don't have it in one store they will ship it from another store or warehouse. The in store staff is friendly and knowledgeabl. They're amateur radio operators themselves so they can help with making your selection.

This place is a decent local source for most equipment, but if you are looking for even mid-level…read moreproduct knowledge or tech support, you won't find it here. They just want the sale.

I had a great experience at Battery Plus! I went in to have a key fob replaced, and Alan was…read moreabsolutely fantastic. Even while helping four other customers and answering what seemed like 100 phone calls, he stayed patient, professional, and determined to get the job done. Alan went above and beyond to make sure my key fob was taken care of, and I really appreciate the time and effort he put into helping me. Great customer service and a great experience overall.

Excellent place. We replaced batts on 3 car fobs and 1 watch. Will return for car battery when it's…read moretime. Fast efficient and knowledgeable. Highly recommend!

The employees are nice and they work pretty fast . Very affordable and reliable . I'll recommend…read moreanybody who needs there phone fixed to come check them out at Springfield mall right outside of the Lego store

Went in the other day to buy some pants, and I got some shorts. The reason I am rating this place…read moreso high is the way they persuaded me to get shorts instead of pants. It's summer and hot, so clearly I needed shorts. The one girl who helped me, I think her name is sydbob or something idk I always forget names, was very helpful to me. She reminded of someone on tv but I forgot who. Anyway this place made me buy shorts when I went in to buy pants. This whole review makes no sense and I'm sorry for wasting your time people. I'm what you say "on the spectrum".

Clean store, well organized, and well staffed. The girl working the register was friendly and…read morepsychic. When I walked up to the counter - she knew I was there for a gift card!

We have been in the electrical business since 2003 and have used countless suppliers in the area…read more Greg, the store manager and John have absolutely blown us away in the level of service a customer receives there. They always go above and beyond for us, stock is almost always there. I would say they have about 98% of the items we use on a day to day basis and if it's not in the store is there by 630 the next day. Communication is is second to none. It feels like we have a partner when we do business with Capital. Thanks Greg for being a true professional and being such a great leader to us and your team.

Want to sing Chad's praises. He was so knowledgeable, kind and VERY patient. He took care of me…read moregetting a new phone and also helping me get my mom a new phone as well. ALL while dealing with texts coming in every second from my mom with new questions. LOL He was proficient in everything and paid close attention to detail with everything I needed and answered all my questions with accuracy. Even after taking care of me that day, he was great by helping me the next time I came in completely prepared for my visit which cut the time in half. (so grateful for this as I went in straight from a long days work) He is awesome. I have told others and will continue to tell them to go see Chad if they need anything from Verizon. Excellent choice of a consultant/salesman for Verizon!

would give 0 if I could customer service was very bad they told us one thing then we came back for…read morethat service and said it was able to be done, they started yelling at us saying "it's just a screen protector" then started talking about how the manager got fired and got fired because he was not doing what he was supposed to do which don't think you are aloud to explain why a worker got fired to customers so overall would never go here again and don't listen to them when they say they will do something because they won't