Get your true Cowboy in at this place. Whether you are a competition rider or just working around the farm, this place is for you. Huge selection of clothes, hats, saddles, everything you could possibly need related to equestrian needs. Team is friendly and knowledgeable, can help steer you to a decision. read more

Dover Saddlery - Horse Equipment Shops Near Me - Chantilly, Virginia

Recommended v tight tall boots costing $$$ for my daughter and insisted that it would loosen up. Well it didn't! My daughter suffered through her riding lessons as we trusted the experts that it would just 'stretch. Couldn't bear to see my daughter's pain and tried to return it and they wouldn't take it stating it was used!? A pair of boots they forced upon us in spite of us stating that it was tight to the sales guy several times!! Never a dime on Dover again read more

I'm just getting back into riding and my mom is starting for the first time so we both needed a lot of supplies (boots, pants, helmets) and have spotty knowledge of how things should look and fit. The staff at Dover was super helpful and friendly. We were assisted by Sophia and she was personable and knowledgable. I would highly recommend shopping here. read more

The church of Dover! What else can I say. This is a well run Dover, staff are very knowledgeable and friendly. The manager is also very accommodating. We have been coming here for years and are happy horse-riding customers! read more

Came here today for the tent sale. They were great prices, but it was a madhouse with all the people. Other people like me, trying to score a good deal. And I did find some good deals. I appreciated the fact that they had a couple tents that you could go into and try clothes on, because they only have two dressing rooms and most people walk in there with an arm load of clothes to try on so needless to say it was slow and time-consuming trying to try on clothes. They also had five or six people cashing people out, which was good I stood in line probably about 10 to 15 minutes to pay for my sack of goods. Literally it was a sack-they handed you a garbage bag where you could put all your stuff in as you were shopping. read more

Perhaps it's bc I don't look like your average rider (older, short and chubby) or bc I often visit after grooming/riding so can look a bit disheveled, but I can count on five fingers the number of times I've received decent customer service at the Dover Chantilly store in the last 25 years. Several members of my family work in retail so I know it doesn't have to be this way. I don't know if it's the quality of staff hired or bc management doesn't care or is unaware but I wish it would improve. Horse people spend a lot of money on their beloved pets so deserve so much better. Say hi, offer to help, say thank you, not that hard!!! read more

I went there to get a new helmet for international helmet awareness day. As a new rider, I really needed guidance to ensure that I got a helmet that fit. Two different salespeople fit me in helmets that were too big for me (on different days). Helmet fit is too important to be selling people I'll fitting helmets! Staff seemed not to be well trained to fit helmets. TL;DR - the sales people do not seem trained to fit helmets properly (with the exception of maybe Sue, who helped me with my very first helmet). Do your own tests in the store - shake your head, bend over, your helmet shouldn't move even without the chin strap latched - and if something feels off insist on trying a different size. The first time, when I got home and was video chatting family members to show off my shiny new helmet, I shook my head and realized it moved around - a sure sign it was too big! Went back and returned it and the salesperson I was working with that day dismissed my sizing concerns as a side effect of the MIPS technology - and convinced me of the same thing, until I got home and bent over in it and it started coming off! I finally got fit at a local tack shop in a helmet TWO SIZES smaller. Helmet fit is not something to be lazy or careless about and that is definitely the feeling I got from their salespeople. read more

terrific selection - I have twin girls - I could find doubles of everything I needed - really, everything

They're really kind and helpful here. Dover has gotten more competitive with their pricing lately as well.

This place is a mixed bag. Sometimes the staff is attentive and helpful but other times they barely acknowledge your existence. I love their tent sales and have gotten some great deals over the years. Though, many of those same deals can be had at Saddlery Liquidators. I grew up shopping at the Dover in MA, and even though they've moved locations, both the current NH and MA stores are generall staffed with more knowledgable, helpful, and friendlier people. read more

One of your salespeople A* was absolutely wonderful! She went out of her way to help us find the correct size of helmet, boots and breeches for my daughter. She was so helpful with lots of advice on how to pick the correct items for my daughter's skill level. A* also gave my daughter tips on everything from how to layer clothing to how to wear her hair in a helmet. I was blown away at how she related to my daughter! She listened to her questions and answered in such a way that instilled confidence and that is a tremendous skill to have! Please convey to A* how much we appreciated her knowledge and all the time she spent with us today! What a fantastic representative of your company! We will absolutely be back to shop at Dover Saddlery!! Have a great weekend! read more

Bought a pair of tall boots for our granddaughter. Her first pair. MONEY WASTED!!! The boots were too tight from the get go, however the young woman waiting on us, insisted the tighter the better. Well, we bought the boots, took them home. My granddaughter walked around the house in them for over 8 days. When she had her riding pants on she could not even zip them up. I called the store and a young woman told me to bring them back. She said I will have the manager call you. Well, the manager called me and insisted that we have them stretched. He said not to bring them back, that the stretch procedure will work. I asked him if they stretch them no, take them out to MIddleburg. I paid another $85.00 to have the boots stretched. Well when we came out to pick them up, they still didn't fit over her riding pants. Even the employee at the leather store said, these just don't fit. WORST EXPERIENCE ever. I really depended on the "experts" to help us. I will NEVER spend another DIME at Dover Saddlery. read more

So I thought maybe coming here after a few years (normally I would go to the Clifton saddlery - they have since shut down) I needed new boot hooks and just browse around. When I walked in - I wasn't greeted - not surprising since THEY NEVER DID BEFORE. And there were about 5-6 staff members working the floor. Now this would make sense if they were all assisting customers, however, there was only me and one other woman there. Walked by the register, no hello, walked by the women who were grouped around a rack talking, still no greeting. I walk to the back of the store where the boots were, looked around to find the hooks, didn't see them, saw a blonde woman in the back room and asked her for assistance. THIS is the best part. I'm 26, and I have a pair of tall boots, no zipper - old school yes but they're worn in right and are perfect. Now this blonde woman was an old British bat. She proceeds to tell me... they don't carry those..... since the "invention of the zipper on the back.....". Then we walk around for a bit, and she then picks some up and goes "oh here some are!" As if they magically appeared for me, the only equestrian in the tri-state area that doesn't have zip up tall boots . I came on 3/1/2017 - Dover saddlery. As a retail distributor of all equestrian needs, your job doesn't stop there. You're a retailer, which means you provide a service to customers who come in and spend a hell of a lot of money considering the sport or hobby. You lack in customer service, I wrote the last review 3 years ago and your staff and how you treat people is still awful. read more

I was very surprised to see anything but positive reviews of this particular Dover, that's why I decided to write my own. We stop at this store at least once a week and consistently get incredibly good help and advise from everyone who works there. I believe that most horse people come to the store with a very clear idea of what they want, so the staff gives you complete freedom to study/compare/try on the products unless you ask them for help. If you ask for help, you will get all the help you need and more! read more

Can't say enough good things about this store, most of all the incredible kind and helpful staff!! Anne came out late this past Wednesday to help find the perfect saddle for my Friesian cross gelding and she was soooo nice and helpful! I had a stressful day at work and I went to Dover to buy a bit but stumbled at a Christmas party and raffle they were hosting, where my husband won one of the raffles! Turned my bad day into a super happy day! Thank you Chantilly Dover and the wonderful staff!! Super happy customer read more

We recently spent an entire afternoon trying to find a replacement helmet to fit my daughter, who had recently suffered a mild concussion after a fall from her pony. She has a hard-to-fit head, and she had her heart set on a specific helmet that just didn't work for her. I cannot say enough good things about how the staff treated us. We had an expert helmet fitter who let my daughter try virtually every helmet in the store and explained in detail why her desired helmet wouldn't work. After almost two hours, we walked out with a helmet that fits great and was actually on sale. And yes, my daughter loves it. This was not our first excellent experience at Dover. Several months ago we went to purchase, for the first time ever, show clothes. Again, we were treated to excellent customer service from a young woman who went above and beyond to find great fitting jodhpurs, jacket, and shirt, for my daughter. She even managed to find things on sale, which saved us a fair amount of money. read more

Some days, their customer service is better than others. I've gone in on days where nobody acknowledges me and most of the ladies working are just chatting away with each other. Other days, I've been repeatedly asked if I was being helped by multiple staff members so it all depends on when you go in. I would suggest always going in with a catalog because the prices in the store are much higher and you can save so much by getting the prices in the catalog instead. For riding apparel, boots, and things like that, I'd wait until there is a sale or shop online with the catalog, but for everyday items like fly spray, show sheen, halters, brushes, go for it. Overall good tack store. It's on the way to the barn so the location is convenient as well. I frequently shop here. read more

I've been shopping at the Chantilly location since back before it was a Dover. I would never set foot in here again if my kids didn't love it. Why? Because the staff follows us around like we're trying to steal stuff. Our visit yesterday annoyed me enough that I decided that I would take my $349 + tax and buy the Treadstep boots I liked anywhere BUT from Dover. Look, I'm a retail manager myself. I understand that a Tack store carries items that are expensive and easy to conceal so they need to watch. But, sheesh. In the glove section, daughter debated 2 sizes. Immediately, a sales woman hovered inches away. Apparently only to dust off and fluff gloves because she never spoke to offer help. Back in the boots, I picked up a display to look for the price. I set it down exactly as it was. No matter, another sales woman picked it right up under the guise of rubbing it/dusting it off. No one ever actually asks if we need help. Or really speaks to us at all, for that matter. But I suppose the reviewers who are frustrated at not being able to get the sales staffs' attention ought to tag along with us? read more

Good selection of (English only) tack and clothes, but service poor. While I spent about 20 minutes looking at girths and saddle pads, the 5-6 salesgirls chatted at the register. It would have been nice if one of them freed themselves up from socializing to see how I was doing or if I needed assistance. In the past when I needed assistance they were very knowledgeable. read more

PERFECT for all your riding needs. I'm not much of a rider, but they have everything you could possibly want and more. Walking into the store and seeing all their beautifully crafted pieces made me want to ride more! Ha. The real reason I went into the store today was to grab a pair of pant clips. If you are like me, you have trouble getting your skinny jeans into boots and try as you may you can never get rid of the bunching around your knees. Pant clips are a perfect solution, and they have them here! Big thanks to the equestrians for this genius invention. You can also buy them online if there isn't a Dover Saddlery near you. http://www.doversaddlery.com/product.asp?pn=X1-3711 read more

5/29/19 Recently left dover after spending hours trying to find a replacement helmet after a mild concussion. Not only did the staff stay after closing time, but they all helped and wanted me to find a safe and comfortable helmet. Overall, a great experience with excellent customer service! read more

I LOVE Dover! I've always been a huge fan of their catalog / website and was beyond excited to move to Virginia where there were actual retail stores! I've been to this Dover location many times and the staff are always beyond helpful. This past winter was my and my horse's first East Coast winter and we got invaluable tips and advice. They even special ordered me the perfect heavy blanket when they didn't have exactly what I wanted in stock. I've gotten great advice about everything from riding breeches to eventing vests and the customer service has always been phenomenal. The ladies working never seem rushed or too busy to answer any question I have and really take the time to listen and understand what I'm asking and exactly what I'm trying to accomplish. The only thing that hasn't been perfect is the selection because it's a fairly small store and they simply can't stock every color and every size of everything. However, they ship to the store for free and will help you pick things out of the catalog for delivery which is fantastic. read more

I'm so glad to finally live somewhere with a Dover nearby! I've gone in on several occasions and always found what I needed. The first time I had to get ALL new gear since I was rejoining the sport after some years away, and the woman who helped me made sure I found absolutely everything I needed within the price points I gave her. I actually ended up spending less than I expected to after she pointed out some brands I hadn't considered. Since then I've gotten gear for myself and my horse there, and been very happy with the selection. Someone has always been available to help me, but are happy to leave me to browse. read more

Love their tent sale! I come here often for small things (detangler, 25 pounds of horse treats, hoof stuff, gloves). The larger things (boots, helmets, etc) sometimes I find cheaper online. I did buy my Mountain Horse winter boots, pants and jacket here though, they were on sale at the time and the deal was worth it. I always receive great customer service here. The parking lot is usually not full, but only accessible from 50 heading east. (Not sure what the construction along 50 is going to do to that.) read more

Far from the experience I am use to in the Plaistow NH location. I guess I was just spoiled there. Service some par. Luckily I knew way more than my clerk and could help myself. Big miss. And the exterior needs some love. read more

I was shocked to see some of these reviews. I've only ever had great experiences at Dover. I mean, prices are a little high but come on, it's the horse world so, you expect that. Great quality, spectacular customer service, so I'm guessing the poor reviews are just grouchy people to begin with. read more

Today was our first time shopping here and it was amazing. We were shopping for some basic gear for my child who just started equine therapy. We were overwhelmed at first but Tessa went way above and beyond in helping my child get properly fitting boots and accessories while really understanding her unique sensory needs. It really made our day having someone take the time to understand what we needed and put so much thought into her recommendations for us. Thanks so much Tessa and Dover! read more

Great customer service! I feel that they tend to supply some of the higher priced items in the store, but it just depends on what you are going in for that trip! The tent sale is the best, busy but awesome prices and the perfect time to stock up on everyday used items. The staff is very knowledgeable and helpful, not snobby or rude compared to other places! read more

Good selection, but the customer service needs work. I have stood at the counter for several min. before being checked out.

I've always been a fan of Dover. Back when I still owned a horse, I shopped their catalog all the time - especially the seasonal coupon sales! - and I still buy most of my breeches and other odds and ends from them. When I first moved to DC, I was so excited to see a Dover STORE on my way to the barn. We definitely didn't have those back home in the Northwest! It's convenient to be able to pop in and pick up supplies without going through the catalog ordering and shipping fees, plus I like being able to try the clothes on. But as Lindsey P. said, the customer service is really surprisingly BAD. I spent an hour here last Sunday trying on breeches and got barely a nod from the ladies working the area - that's right, there were not one, but two women, working RIGHT next to the dressing rooms, who wouldn't give me the time of day. They were both fawning over this cute little old lady who was buying her first breeches for some special event... I'll admit, the old lady was cute, but I was looking to spend some money here too and could have used some help switching out sizes and trying different styles. Instead I had to go back and forth between the racks and my dressing room, squeezing between the sales ladies every time (they were right outside my room and still didn't offer to help me!). I did ask one employee a specific question about an item I was looking for from the catalog; she literally snatched the catalog from my hands, then turned around and talked more to the old lady (who was already being helped by her fellow salesperson! isn't one helper enough?). She ignored me for about two minutes while I kept looking around for this pair of breeches that I couldn't find. Ridiculous. They had a very limited selection of colors in the breeches I was looking for, though they did stock most sizes. I ended up writing down the info for a couple pairs that I'll order online in the colors I want, and I did buy one pair that I liked... no thanks to the employees here, though. Definitely won't be hurrying back. read more

We came for riding clothes for my daughter who is a beginner and it can be very overwhelming to know what to get, but Connie helped us get everything we need and stayed within my budget, we had excellent customer service even on a busy Saturday. She educated us on different items and took the time with my 10 year old to make sure everything fit just right. She was so nice, patient, and even showed us pictures of her horse which my daughter loved. We had such a great experience and the store has a lot of great selection of items, we will be back !!!!! read more

I agree that there are some things that can be found cheaper online. However, recently I needed to get a new helmet and I was absolutely stunned at my lack of knowledge on proper helmet fitting. I have ridden horses for over 40 years and I have never had anyone at any tack store do as thorough a job on proper fit as I had at this store. Quite frankly, a helmet is the most important piece of equipment a rider can purchase and the staff at Dover were amazing in their level of skill and knowledge on helmets and head protection. As a parent, I would like to stress to others that this is the place to go to ensure your child is wearing the correct helmet. I don't remember her name, but if you can work with the woman with the British accent you will be very happy. She was fantastic. The store was super busy, but she spent time with me and made sure I got exactly what I needed. Highly recommend! read more

Last time ever coming to Dover Saddlery. Look-when I ask you for a set of Stubben leathers in 47", black, don't lie and tell me they don't exist. Especially when I can find them online for $40.00 less than you sell them in the store. And, when my husband asks if all the reins you have on display are all you have, don't look like we are speaking a foreign language. A simple, "yes, that is all we have" would suffice. You get 2 stars only because the store is at least clean. read more

As beginners we were a little reluctant (or intimidated) to come here. We left very pleased! The young lady helping us was very knowledgable and took a tremendous amount of time to get us the right gear for beginners (helmets, chaps, boots, etc). We never felt rushed and she never guided us to the most expensive items (which could easily have been done given our novice status). Our only regret was that we didn't catch her name to thank her. Our receipt has the initials "ES" on it and we recall she wore knee highs and Sperry's. We're thankful to have had her assistance and therefore highly recommend Dover Saddlery. And to whomever assisted us - you know who you are - we thank you so very much!! read more

Friendly staff and a really big selection of English riding gear.

Very good service. Went in with my wife to get riding boots, and they spent 20 minutes running around and making sure she had exactly what she needed. I don't know much about the sport, but there seems to be a large selection and the prices felt reasonable. read more

Great customer service! The employees are very knowledgeable and helpful! I am fairly new to riding and they did not make me feel like I didn't belong there. I purchased a helmet, boots, and some apparel. I was impressed with how detailed the woman was with explaining what boots to get, stayed within my price range, and made sure they fit correctly. I will definitely continue to shop here!! :) read more

I love this store. Each time I've been there, the customer service has been very friendly and very helpful. I named my requirements and the sales assistant was very careful to match them and suggest the right sizes (I like longer tops) and make sure I was happy with what I bought. The people are also friendly and generally make the long drive out to the store worth the trouble. read more

Consistently outstanding customer service & the 100% satisfaction guarantee on products like boots have made me a customer for life. Also the Mgr has been generous in supporting community events like one of my Cavallo Farm students' raffles to benefit the Equine Rescue League. Thank you for helping them be involved when they were too young to volunteer directly at Promise Kept Farm. And I finally love my perfect boots ;-) read more

I had excellent service at this location two weeks ago. I am a returning rider and have not ridden consistently in over 20 years. When I came into the store I was not sure about what to buy. I knew I needed a helmet, paddock boots, chaps, and breeches. I wasn't sure about my size or what kind to purchase. Susan (Sue) was wonderful! She stepped in and helped me and didn't get irritated about how many boots, hats, etc. I had to try on. She also picked out a perfect pair of half chaps that were so tight I wondered if she really knew what she was doing but are now very comfortable (they stretch). :-) I was able to buy everything I needed and was very happy with my purchases. The only down side were some of the items purchased were a bit cheaper online. However, overall a very excellent experience and I have returned since then. read more