Dang the hate for spectrum & this location is insane. If like me you have no idea where it's at,…read moreit's next to Bath & Body though at night the signage does not illuminate. I had an appointment and I was in and out in like 7 mins tops!! No clue how anyone else ended up waiting more than 30 mins never mind upwards of two hours. Staff are superb, maybe if customers don't act like dicks the staff might actually have some empathy & hook you up with a special you may not have known about. The hate for spectrum service is insane too. I've had it for several years and my service needed attention when I first got it but it's been on point for several years without issue. Only reason I was even in the store was because I called about an outage and was NICE about it and rep had empathy and pointed out I could get better services for the same price I was already paying. So I had to swap out my equipment. Pro tip: If you have 800 devices connected to WiFi, you're going to have issues because it "shares" that bandwidth. The solve for that is get your own WiFi router & set the Quality of Service (QoS) settings to keep your 800 devices in check or get a tech person to set that up for you. Spectrum is providing the service and it's not their fault you have 800 WiFi enabled devices. It's like buying a car that holds 4 passenger and you cram 8pp in it then complain you're only getting 8 miles per gallon. Stop the madness!

Our modem must have imploded as our internet went out on Monday night. After failed…read moretroubleshooting, we called tech support. The agent did a quick troubleshoot with us as well and offered to send a field technician out to us. The technician came the same day, diagnosed and fixed the issue. We got a new modem and we're up and running in no time. The tech also saw areas to make changes to help our equipment and did so. Great experience and maximum effort on their end!

We just purchased a TV with the help of a very patient knowledgeable associate name "CHRIS". He…read moredid not try to over-complicate with technical jargon or upsell. He helped us load the tv into our car and even offered to ship via Geek squad if it didn't fit. Highly recommend this guy for any of your AV needs!

I can't hate on Best Buy, love the franchise and staff is always dope when I visit. Most dates…read moreinvolve dinner and getting to know each other. For me date night is picking up a copy of Mario Kart to thrash the Mrs and talk smack! Haha!

Walked in and not a single person greeted us even tho there was about 9 workers bumping into each…read moreother. We spend hundreds a month and they treat their customers like they are at the DMV. Don't Come here, try the dolson Ave store instead. The manager here behaves like a petulant child and gives you attitude like someone from the projects. Please save yourself the annoyance and the 1hr+ wait time for the manager to give you attitude and dismiss your needs. Zero stars, nobody wanted to do their job that's why they don't look at you in the eyes the whole time you're there. Better yet, pick T-Mobile and save the hundreds Verizon over charges for shifty spotty service.

Having some issues with my iPhone 13 SIM card. Luck of the…read moredraw I got Franklin who was an expert at solving issues like mine. He had me fixed by activating the e-sim feature. This phone was on life support (SOS) mode whe I got there and in no time I was fixed and on my way out the door.

I went to this store to get my phone repaired and was very pleased with the professionalism of the…read moreowner and staff. I got my phone repaired with no issues. Definitely recommend this store to anyone having issues with their phone.

Customer Service... My family and I visited the T Mobile…read morestore on Route 211 in Middletown NY, due to issues concerning our account. We were advised by a representative on the T Mobile call service to visit the actual store. Fast forward, we met the manager Jennifer C who was not only very pleasant and welcoming, but extremely professional, courtesy, understanding, attentive, and friendly. She handled our issue with ease, while explaining all of the details concerning the transactions taking place. She even explain in detail the breakdown of our account and call the call service in order to rectify the issues. While she was on hold, she conversed with us, which made us feel as though our time at the office was worth while and without stress. Jennifer C is an awesome example of a manager and leads by example. Thank you Jennifer. The other employees on duty, that day... were also extremely professional, polite and friendly. Although the air conditioner wasn't working for them, that day... which made it humid inside of the store, they all seemed to be smiling. Jennifer C solved our issues and continues to work on one last issue, and I am thankful. Once again, my deepest appreciation for Jennifer C. Awesome Customer Service skills.

Great store, with EXTREMELY patient and professional representatives! When we were in to pick up…read moreour first T-Mobile cell phone they got randomly swamped with clients. All of the reps remained patient while servings customers and they kept everyone happy while waiting. Some of the customers were a bit impatient at first, but the amazing service the team provided quickly put people at ease. I've never seen service at this level in a Cell Phone store. Very impressed and highly recommend purchasing from them! - Happy T-Mobile Customer.

Workers are more interested in commissions than customer services. I sat there for an hour while…read moresomeone I have previously spoken to acknowledge that I was there had me sit there for an hour before she told me she was leaving in 20 minutes. She had to get the information in the computer so she can get the commission meanwhile there are other associates there that could've helped me. Manager showed no concern or interest didn't get me out or why can't you do to fix it? Nothing you can't give me back the hour of my life and I sat in your store now you want me to help your friend get some commission but no one being punished because you're all friends in the store. What a scam stay away from this place.

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

This is the place to go in the Port Jervis, Matamoras and Milford area for a new phone or if in…read moreneed of a repair. We came in initially for a cracked screen issue - which was done very quickly and to our satisfaction. We noticed a nice selection of new phones and the owner Terrence couldn't have been more knowledgeable in regards to every manufacturer's products. Terrence also made 100% sure that we were happy with our purchase. A repeat customer is what he gets in return. A+ in all aspects of customer satisfaction.

If I could give O starts I would ! Worst worst customer service I have ever had. I add a line,…read moreStore manager has the lowest grade of professionalism and customer service. Play his cell phone all the time, others server doesn't know how to do, he only give simple advice, From the moment upon entering the store he was unwelcoming and unwilling to help. He had no interest in explaining. ABSOLUTELY TERRIBLE !!!!!!!!!

If I could give zero I would. All employees were sitting outside the store smelling of weed and…read morerefused to even help me without even going in the store. Was having no service on my phone and they did not even get up from their lawn chairs outside when I asked if they could check if there is an outage in the area. Went to nearby store who said they could have helped if they chose to, but obviously they didn't. Considering switching plans entirely as there was an emergency and could not use cell phone in my home. Third party store or not your employees should not be high and refusing service without even pulling up your account or getting up from an outside chair... Looking for a way to report to their boss.

Went to the 204 North St. store in Middletown NY yesterday. Gabriel was very helpful in upgrading…read moreme from my Samsung A02 to an A16. I did go on a very hot Monday and had the store to myself. This certainly helped with the attention that I got. Just wanted to give Kudos to Gabriel. Do with Boost had kept the location at the Galleria mall but I guess rents were too expensive. Thanks Gabriel!

Boost device protection is the lowest quality every ,and I wouldn't recommend this plan for anyone…read more The day my iPhone malfunction, thee young Spanish woman states that she is not able file a claim in the store and I would have to send my old phone in with a clam number ,that I wasn't able to obtain from myphoneguardian.com , because my service was canceled, and changed over to another service the day I went to file a clam, Mr or Miss Johnson , or Kym wasn't helpful .They need to go out of busy .not good at all. Dutchess County Resident