Dang the hate for spectrum & this location is insane. If like me you have no idea where it's at, it's next to Bath & Body though at night the signage does not illuminate. I had an appointment and I was in and out in like 7 mins tops!! No clue how anyone else ended up waiting more than 30 mins never mind upwards of two hours. Staff are superb, maybe if customers don't act like dicks the staff might actually have some empathy & hook you up with a special you may not have known about. The hate for spectrum service is insane too. I've had it for several years and my service needed attention when I first got it but it's been on point for several years without issue. Only reason I was even in the store was because I called about an outage and was NICE about it and rep had empathy and pointed out I could get better services for the same price I was already paying. So I had to swap out my equipment. Pro tip: If you have 800 devices connected to WiFi, you're going to have issues because it "shares" that bandwidth. The solve for that is get your own WiFi router & set the Quality of Service (QoS) settings to keep your 800 devices in check or get a tech person to set that up for you. Spectrum is providing the service and it's not their fault you have 800 WiFi enabled devices. It's like buying a car that holds 4 passenger and you cram 8pp in it then complain you're only getting 8 miles per gallon. Stop the madness! read more

Spectrum - It's next to Bath & Body - Internet Service Providers Near Me - Middletown, New York

I signed in and got a text saying I'm next in line at 6:15. I didn't get called up till 6:50. There were two attendants at the store. One of them was having a long conversation with the customer about snowboarding, cars, and what else for most of the duration of my wait. read more

Spectrum - Internet Service Providers Near Me - Middletown, New York

Our modem must have imploded as our internet went out on Monday night. After failed troubleshooting, we called tech support. The agent did a quick troubleshoot with us as well and offered to send a field technician out to us. The technician came the same day, diagnosed and fixed the issue. We got a new modem and we're up and running in no time. The tech also saw areas to make changes to help our equipment and did so. Great experience and maximum effort on their end! read more

Had to wait in line over an hour just to return equipment. The account was already canceled so should have been an easy return.

Cell phone service Not once but twice They to lied to Me regarding the payoff "Your phones need to be paid off Before you decide to use them" I refuse to use them "Ever again" All of these companies claim They will all pay your cell phones off What a lie !! Don't fall for this !! Furthermore on top of this Instead of refunding my money They took more funds out of my Bank !! Now I have to file with my bank So they don't hold me accountable For this What a pain read more

Karl at the middletown location was fantastic! He helped get the phone up and running, saved me money, was knowledgeable, and truly cared about helping us out. Highly recommend asking for him at the middletown location. Thank you! read more

Do not come here! I waited 2 hours just to return my cable box and modem!!! They need a separate store or customer service rep to handle cable and internet only. Then it was finally my turn after sweating uncontrollably for 2 hours because it's so hot in there it took 15 minutes for the lady to take these 2 items off my account. Then, I was going over what I spoke to the rep on the phone about, using a different tier cable package bc I don't have a box now and she's like, so u want to remove cable altogether and just have internet service... are you kidding me. I said don't worry about it, I'll text customer service and take care of it. I saw 2 other customers come in and we're like, I just need to return my old modem. She goes, you need to sign in and wait. Yeah ok with 10 people ahead of you... after 25 minutes, they just left. Never again!!!!!!!!!!! read more

Worse service in Orange County. Cable takes 20 minutes to reboot, it's a disgrace! They can lower their prices since service is mediocre

Absolutely horrid, not only have I been here two days in a row, both of which had wait times of 2 hours or more. I came here to upgrade my phone for free because we had paid for an upgraded internet service. I come in the first day, wait 2 hours for service, almost got the new phone transfer no problem except for the face iPhone does an hour long find my turn off for safety. No problem but I had an appointment so I left to come back another day. I come back the day after, wait 2 hours again, get stuck with a guy who couldn't find my plan despite giving him three different phone numbers. eventually he goes to get the phone I want to switch to, all of a sudden I can't get the phone because of a financing issue. Ms Neviah Simpson tells me that despite me being told via phone by spectrum that I can get the upgrade because of my upgraded line, they just say that but don't actually do a credit check. So I get on the phone with spectrum and they're saying it's not a problem and I am still eligible for the phone despite what this store is saying. So now I have to order the phone and get it through the mail because this store is beyond incompetent. read more

si van a cancelar el servicio de internet asegurence 2 veces de que este hecho , a pesar q yo hice con un mes de anticipacion porque me cambie de domicilio nunca me hicieron y me han estado cobrando todo este riempo hasta el mes de junio no me di cuenta porque estaba en autopago y me dicen básicamente q yo tengo la culpa porque seguía pagando y no hay reembolso de todo estos meses solo de el ultimo , lo publicó para que estén atentos y lo pasen lo mismo que yo read more

The only reason I'm recommending spectrum is because they're the only company in town besides frontier and frontier is like having dial up. Spectrum is a monopoly... expensive but no other choice. Their new building on 211 by Kohl's is very nice, they are very unorganized though. No one told me on the phone I needed an appointment in order to go to the store, so when I showed up I had to wait over a half hour just to drop off a modem. They wouldn't even take their packaging back. I had to dispose of it! The only good thing about spectrum is their internet is pretty fast... when it works, that is. read more

I wish I could give no stars!!! Spectrum is THE WORST INTERNET PROVIDER I've ever used. WORST CUSTOMER SERVICE and WORST PRICING EVER!!! New customers get great deals existing customers just keep paying high prices for TERRIBLE service. The customer service alone is MAKING ME LEAVE SPECTRUM and I've been a customer over 20 years! Even spoke to LEADERSHIP so she called herself and she was horrible stuttering and didn't have answers. All around terrible experience DO NOT WASTE YOUR MONEY!!!!!! read more

I ordered 2 iPhones from spectrum on Friday 5/26/23 was told I would receive them on Tuesday 5/30/23 it's Wednesday and i check my order it tells me Friday. i call spectrum to be lied to and hung up on. and when I finally get a supervisor they can't even let me go pick up the phones at the spectrum store that's 2 minutes away. absolutely disgusting what ever happened to customer service . I recommend to everyone pay a few more dollars to verizon . read more

Customer service sucks at this location ! We called on 10/4 to make changes on our package , mind you we pay 260.00 a month , so we ask to downgrade some equip and services . On 10/5 we walked into this store , return two of our boxes , and now are told to call back another number , to complete my order ! If this isn't a run around I don't know what is . On top of it the lady at the store acted as if , too bad not my problem attitude . This use to be a good company , but customer service is lacking read more

Terrible customer service terrible service shitty internet but the only game in town unfortunately