Trying to get through to your call center it won't let me…read more Just feel like I need to speak to someone about cell service I'm a valuable customer

Dang the hate for spectrum & this location is insane. If like me you have no idea where it's at,…read moreit's next to Bath & Body though at night the signage does not illuminate. I had an appointment and I was in and out in like 7 mins tops!! No clue how anyone else ended up waiting more than 30 mins never mind upwards of two hours. Staff are superb, maybe if customers don't act like dicks the staff might actually have some empathy & hook you up with a special you may not have known about. The hate for spectrum service is insane too. I've had it for several years and my service needed attention when I first got it but it's been on point for several years without issue. Only reason I was even in the store was because I called about an outage and was NICE about it and rep had empathy and pointed out I could get better services for the same price I was already paying. So I had to swap out my equipment. Pro tip: If you have 800 devices connected to WiFi, you're going to have issues because it "shares" that bandwidth. The solve for that is get your own WiFi router & set the Quality of Service (QoS) settings to keep your 800 devices in check or get a tech person to set that up for you. Spectrum is providing the service and it's not their fault you have 800 WiFi enabled devices. It's like buying a car that holds 4 passenger and you cram 8pp in it then complain you're only getting 8 miles per gallon. Stop the madness!

I had a really great experience at this location and especially with the worker "Kyle". He was…read moreextremely helpful to my mother and I in upgrading our phones. I returned a couple weeks later to trade in our old phones and my mom unfortunately ended up erasing her new phone instead of old and Kyle did a great job of helping us fix it and not stressing out in the situation while I was stressing out. I can't thank him enough for his help and kindness.

A few days ago I walked into the store and an extremely rude man told me I could not be helped as I…read morehad a business plan. He further stated that I leave, very rudely and quite loud! He also said no one knows about business plans and they can never be changed in any way. The only reason I went there was Verizon phone costumer service service was just horrible! I went over to the store in Goshen and was surprised at how wonderful they are there! Close the Middletown store since it is really a waste of salary for those rude employees!

If I could give O starts I would ! Worst worst customer service I have ever had. I add a line,…read moreStore manager has the lowest grade of professionalism and customer service. Play his cell phone all the time, others server doesn't know how to do, he only give simple advice, From the moment upon entering the store he was unwelcoming and unwilling to help. He had no interest in explaining. ABSOLUTELY TERRIBLE !!!!!!!!!

If I could give zero I would. All employees were sitting outside the store smelling of weed and…read morerefused to even help me without even going in the store. Was having no service on my phone and they did not even get up from their lawn chairs outside when I asked if they could check if there is an outage in the area. Went to nearby store who said they could have helped if they chose to, but obviously they didn't. Considering switching plans entirely as there was an emergency and could not use cell phone in my home. Third party store or not your employees should not be high and refusing service without even pulling up your account or getting up from an outside chair... Looking for a way to report to their boss.

I had a broken screen so I messaged the business via Yelp. A quick response told me they had a…read morereplacement. I arrived the next morning and had a new screen installed within 30 minutes. Very efficient and affordable.

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

I normally never go to a non Corp Verizon location. However, this afternoon I had an accident with…read moremy IPhone, and had no choice but to go here. A young man name Josh, was amazing. He assured me that my phone can be replaced, and was able to sell the right device that would better fit my needs. He was great explaining everything. He really took the time and made me feel like I was the only Verizon Customer ever! Amazing!!! I'm going back and asking for Josh!

Would never visit there again! I went in a little upset because my autistic son thought he didn't…read moreget a refund for the charger he bought, and the owner printed out the transaction shoved it in my face and told me to go to the police station and file a report! He was rude and actually kicked me and my son out and told us he never wanted to see our faces again!

I went to this store to get my phone repaired and was very pleased with the professionalism of the…read moreowner and staff. I got my phone repaired with no issues. Definitely recommend this store to anyone having issues with their phone.

Customer Service... My family and I visited the T Mobile…read morestore on Route 211 in Middletown NY, due to issues concerning our account. We were advised by a representative on the T Mobile call service to visit the actual store. Fast forward, we met the manager Jennifer C who was not only very pleasant and welcoming, but extremely professional, courtesy, understanding, attentive, and friendly. She handled our issue with ease, while explaining all of the details concerning the transactions taking place. She even explain in detail the breakdown of our account and call the call service in order to rectify the issues. While she was on hold, she conversed with us, which made us feel as though our time at the office was worth while and without stress. Jennifer C is an awesome example of a manager and leads by example. Thank you Jennifer. The other employees on duty, that day... were also extremely professional, polite and friendly. Although the air conditioner wasn't working for them, that day... which made it humid inside of the store, they all seemed to be smiling. Jennifer C solved our issues and continues to work on one last issue, and I am thankful. Once again, my deepest appreciation for Jennifer C. Awesome Customer Service skills.

Andrew provided wonderful efficient service and was a pleasure to be cared for by him.read more

I advised the Totowa Store agents that I did not under any circumstance wanted to trade in my cell…read morephone, if there was a contract. I was told that there was no contract and that I could cancer the subscription at any time. This is not true. I cannot switch to T mobile or any other provider unless I pay off a 36 month subscription. I was lied to. There was never at any time any paperwork given to me or any information telling me that I was LOCKED INTO THE TOTOWA STORE FOR 3 YEARS. SOMEHOW W/OUT MY KNOWLEDGE I WAS TOLD THAT THERE WERE DEDUCTING APPROX $30. PER MONTH FROM EITHER MY CREDIT CARD OR BANK ACCOUNT WITHOUT MY KNOWLEDGE. " CRAMMING?"