A few days ago I walked into the store and an extremely rude man told me I could not be helped as I…read morehad a business plan. He further stated that I leave, very rudely and quite loud! He also said no one knows about business plans and they can never be changed in any way. The only reason I went there was Verizon phone costumer service service was just horrible! I went over to the store in Goshen and was surprised at how wonderful they are there! Close the Middletown store since it is really a waste of salary for those rude employees!

Walked in and not a single person greeted us even tho there was about 9 workers bumping into each…read moreother. We spend hundreds a month and they treat their customers like they are at the DMV. Don't Come here, try the dolson Ave store instead. The manager here behaves like a petulant child and gives you attitude like someone from the projects. Please save yourself the annoyance and the 1hr+ wait time for the manager to give you attitude and dismiss your needs. Zero stars, nobody wanted to do their job that's why they don't look at you in the eyes the whole time you're there. Better yet, pick T-Mobile and save the hundreds Verizon over charges for shifty spotty service.

If I could give O starts I would ! Worst worst customer service I have ever had. I add a line,…read moreStore manager has the lowest grade of professionalism and customer service. Play his cell phone all the time, others server doesn't know how to do, he only give simple advice, From the moment upon entering the store he was unwelcoming and unwilling to help. He had no interest in explaining. ABSOLUTELY TERRIBLE !!!!!!!!!

If I could give zero I would. All employees were sitting outside the store smelling of weed and…read morerefused to even help me without even going in the store. Was having no service on my phone and they did not even get up from their lawn chairs outside when I asked if they could check if there is an outage in the area. Went to nearby store who said they could have helped if they chose to, but obviously they didn't. Considering switching plans entirely as there was an emergency and could not use cell phone in my home. Third party store or not your employees should not be high and refusing service without even pulling up your account or getting up from an outside chair... Looking for a way to report to their boss.

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

This is the place to go in the Port Jervis, Matamoras and Milford area for a new phone or if in…read moreneed of a repair. We came in initially for a cracked screen issue - which was done very quickly and to our satisfaction. We noticed a nice selection of new phones and the owner Terrence couldn't have been more knowledgeable in regards to every manufacturer's products. Terrence also made 100% sure that we were happy with our purchase. A repeat customer is what he gets in return. A+ in all aspects of customer satisfaction.

The worst. Guy with beard needs a Vaca! Not helpful!!! What…read moreelse can I say. Walked in. Thought no one was there.... Guy hiding in the back. Looked very annoyed! lol! Excuse me!!

If you're going to go to Verizon don't waste your time at this one. Go to Franklin it's the best…read moreone around. I went In there and was having issues with my emails and the guy told me to upgrade my iCloud. Well I upgraded and left and it did nothing to help with my emails so I called back the next morning saying it did nothing with my emails and it was the same guy that helped me and he said that he doesn't know then and to call Apple. I then go to Franklin and Ryan was amazing and helped me get my emails back within 5 minutes. I'll never go back here.

I went to this store to get my phone repaired and was very pleased with the professionalism of the…read moreowner and staff. I got my phone repaired with no issues. Definitely recommend this store to anyone having issues with their phone.

Customer Service... My family and I visited the T Mobile…read morestore on Route 211 in Middletown NY, due to issues concerning our account. We were advised by a representative on the T Mobile call service to visit the actual store. Fast forward, we met the manager Jennifer C who was not only very pleasant and welcoming, but extremely professional, courtesy, understanding, attentive, and friendly. She handled our issue with ease, while explaining all of the details concerning the transactions taking place. She even explain in detail the breakdown of our account and call the call service in order to rectify the issues. While she was on hold, she conversed with us, which made us feel as though our time at the office was worth while and without stress. Jennifer C is an awesome example of a manager and leads by example. Thank you Jennifer. The other employees on duty, that day... were also extremely professional, polite and friendly. Although the air conditioner wasn't working for them, that day... which made it humid inside of the store, they all seemed to be smiling. Jennifer C solved our issues and continues to work on one last issue, and I am thankful. Once again, my deepest appreciation for Jennifer C. Awesome Customer Service skills.